Ackerman Security: Read 101 User Reviews From Real Homeowners

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Ellen White Marietta, GA

I had Ackerman Security for 9 years - pretty much a disaster of service and equipment the entire time. Over the last 9 years, they they were unable to remove the previous homeowners name/contact information from my account after at least 5 calls - they managed to bill me directly, with my current contact info, but for any/all other correspondence or calls, they never recognized the ownership change. They linked the account to a mailing address - not a person - horrible. about 4 years into the service, they convinced my trusting husband to upgrade our equipment - after numerous calls from then stating it was so old it would no longer work after an overall 4G update , and we had to. Fine. When at the house, he then got roped into an additional ~$350+ products 'required' for the upgrade, and they then billed us monthly, as "convenience" and set up a 3 year contract. They also increased monthly charge by +$5/mo fee to monitor wirelessly, as part of the upgrade. The company has now been calling relentlessly for 2 years, stating our battery was in need of replacement - yet we had just paid for a new battery as part of the $350+. I explained this, and yet they had no record of the battery replacement as part of the upgrade. I sent then a pic and they also had no record of the contract. They still called me the previous homeowners name. They are unable to take me off the call list. I blocked their autodialer # and to date, have over 200 missed call attempts. Then, although they state they are unable to locate the contract with details of products and services purchased, when we called to cancel monitoring, they cited over $180 "owed". Customer service is a mess - numerous calls were made, they cant find agreements, they don't have record of what has been purchased or installed, not contract details they refer to. My husband and I have literally spent hours and hours on the phone with them to get the BASICS correct, and they are literally, unable to. It took over a month and 3 calls to get them to process the cancellation. I switched to simplisafe an could not be happier.

6 years ago

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Verified Customer

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Eddy Sandford Whitesburg, GA

Knowledgeable staff great service installation was very professional

3 years ago

Reply from Ackerman Security

Thank you, Eddy! We are so pleased to have you as a loyal customer!
Warmest Regards,
Your Ackerman Security

May. 3rd, 2021

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Chuck S Peachtree City, GA

A customer for over 10 years, Ackerman failed to keep up with the times, overcharging for service and equipment. When time came for 3G sunset, they wanted more money than a whole new system from another vendor, and when I asked to cancel on 3 different occasions over 6 weeks, they continued to keep my account active and continued billing me. They also never delivered signage when asked. Go get a Ring system instead. You'll thank me.

3 years ago

Reply from Ackerman Security

Thank you for your feedback.

Oct. 8th, 2021

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Latrice Bennett Seminole, FL

Ackerman security has very poor quality of equipment the cameras are always off line and when calling to report the problem the representative lies and tell you some one will call back they are station in Georgia and they have no tech in fla so they hire people who do not no nothing about they equipment they don’t even service residential equipment don’t even let them put that security system in your home or you will be just like myself with a headache and no system protecting your property or home go some where else they collect your money monthly but will not fix they equipment

4 years ago

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Sonia Douty Warrenton, VA

We have used Ackerman for years and we decided to cancel. I have asked numerous times to cancel and they promise to send me something to sign and we never receive anything. They continue to send harassing and threatening messages saying we are past due etc. One of these harassing messages said we owed over $166 and when I called they said it was only $59 which I immediately paid a few weeks ago. Tonight I received another threatening message saying we owe $69. Beware - once you sign up it’s impossible to cancel the service! I am at wits end - I don’t know what to!

4 years ago

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Shelby Smyrna, GA

Great service! Very informative at the initial request and then again at technicians setup we are happy with Ackermans security services

4 years ago

Reply from Ackerman Security

Thank You Shelby!
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Warmest Regards,
Your Ackerman Security

Dec. 23rd, 2019

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Clarisse Irons Rome, GA

I have Ackerman now and I'm ready to cancel them. Twice now we've set the alarm to stay mode and it's been tripped my a sensor. Was told the sensor wouldn't be trip the alarm in stay mode when we got this system. When I called to ask if it was set to stay or away no one could tell me and the two reps I talked to were rude and uncaring. Not impressed at all

5 years ago

Reply from Ackerman Security

Oh no! My apologies for the confusion. I can't imagine what may have transpired to cause such a mix up, but I apologize. Please don't hesitate to call us at 800-552-1111 and press 1 for existing customers. Here, you can request a member of the leadership team to rectify the situation. If you’re satisfied with your resolution, the original email will allow you to update your rating if you’re moved to do so!
Warm Regards,
Your Ackerman Security

Sep. 24th, 2019

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Gloria H Ellenwood, GA

Very poor customer service. They will run you down to make a sale. Once the sale is made they drop you like a hot potato. No follow up on the service side of the house. They sent an incompetent representative to my house who started to complain from the time he drove in the driveway because I have a large house. He did nothing and I have being billed for services I do not have. I co tacted my sales representative and she promise to handle the problem but she has not gotten back with me. I am not at all happy with this company.

5 years ago

Reply from Ackerman Security

Can you please provide me your contact information to so I can get you some help.
Thanks

Aug. 16th, 2019

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Sarah Tallahassee, FL

I have multiple accounts. I sold the house I lived in as my job moved me out of state. Even though Ackerman does not cover Tallahassee they won’t break my contract. My move was not planned. I would recommend paying more for a different company. It’s hard to get through by phone or their online chat. Every time I call it’s a different story. Sometimes they just lie to get me off the phone.

5 years ago

Reply from Ackerman Security

Let us help! Email me at so we can look into your account!

Jul. 16th, 2019

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francis Locust Grove, GA

The problem I have with them is the price keep going up. I called 3 times already to change my plan back to $18/month . I was told over the phone that they will email me a new contract and mail me a hard copy of the contract but until now it did not received anything. How many time do i have to call?

5 years ago

Reply from Ackerman Security

Please email your contact info to and I'll get you the help you need.

Jun. 6th, 2019

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Gia Jones Peachtree City, GA

Customer service is awesome. The salesperson was very knowledgeable. The rep I spoke to on the was very professional.

5 years ago

Reply from Ackerman Security

Thank you!

Apr. 5th, 2019

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Isidro Angeles Jonesboro, GA

Ackerman has been good to my family. The price has been consistent and no surprises or hidden fees. We feel safe with Ackerman.

5 years ago

Reply from Ackerman Security

Thank you! We appreciate you!

Apr. 4th, 2019

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kiara anderson Atlanta, GA

Ever since installation 2 years ago the alarms won’t stop beeping throughout the day and when I called customer service for someone to come out and look at it, they told me I had to pay 2 prices. First price is just for someone to come out and look at it and the second price is to fix it. Why should I pay for that when the installer didn’t install it properly. And I’m under a 3 year contract I had no idea I signed up for so I have to keep the annoying devices until I can cancel. I’m beyond disappointed.

5 years ago

Reply from Ackerman Security

Allow us to help at 800-552-1111! Please let a member of management assist you. I'm sure we can turn things around.

Apr. 5th, 2019

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W. Morton Rex, GA

PLEASE do not waste your money with "Wackerman". There are better home security companies out there. My Skybell has not worked since May 18 (but I'm still paying for it) and the camera has a pinkish hue (this issue was completely ignored). I have called on several occasions to have this repaired but the service reps are incompetent. When they could not repair it, I was told to sit on the phone with Skybell tech support to fix it. My question is: What am I paying for if I have to troubleshoot and solve the issue with their faulty equipment. I HATE THAT I SIGNED THAT CONTRACT!!!

6 years ago

Reply from Ackerman Security

Please allow us to resolve this matter! Email with your contact information so we can assist you.

Dec. 12th, 2018

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Urzalla Razmowar Warrenton, VA

They told me here is my information and you can cancel it at any time but he lie to me. I have been with them now for two years. I told the guy and said I want to cancel it in March but now they charge me still. Emails and phone calls don’t work with them to cancel this. This is crazy because now I have to call my bank and report this as an authorized charges of $42. The products sucks and the warranty is only for a year. If they come and fix their own issues they would make you pay for them coming. Basically I have been scammed by them!

6 years ago

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Andy Knowles Atlanta, GA

I have had the unfortunate experience of being an Ackerman customer for two and a half years. The key pad constantly shows a fault, the door camera hasn't worked since the first week, no one showed up on an appointment, etc. Recently the alarm went off at 2 am then again at 3 am. Tech said to activate alarm for one minute. No thanks, not at 3 am. I deactivated it. Can't wait to return to a good company.

6 years ago Edited September 14, 2021

Reply from Ackerman Security

Hello,
I’m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you haven’t already received resolution. Please send me your contact information so I can assist. We aim to give every customer 5-star service and want to correct any errors within our control.
Sincerely,
Ackerman Security

Jan. 16th, 2019

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Tee

I'm in a 3 year contract with faulty equipment. There is a sensor that keeps going off as my garage door opens. The company tells me I either have to pay $80 or keep the faulty sensor. I cannot replace it myself or take it down since it will mess up the system and I may not be able to use it at all. Also they do not disclose that it will be $80 unless you ask if there will be a fee

7 years ago

Reply from Ackerman Security

Hello,
I’m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you haven’t already received resolution. Please send me your contact information so I can assist. We aim to give every customer 5-star service and want to correct any errors within our control.
Sincerely,
Ackerman Security

Jan. 16th, 2019

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Joe R Media, PA

this is the really a bad company to deal with. Be ware before you sign anything with them. They came to my house to install a wireless system. They claimed that the signal is too weak and would need to up-charge more than what I had agreed to. I declined the offer. I confirmed before they left that the downpayment will be refunded in full. they said "of course". Six weeks later they have not refunded the money and just the other day put in another charge. They will not answer my calls or emails. Be ware be ware! Not a reputable company to do business with.

7 years ago

Reply from Ackerman Security

Hello,
I’m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you haven’t already received resolution. Please send me your contact information so I can assist. We aim to give every customer 5-star service and want to correct any errors within our control.
Sincerely,
Ackerman Security

Jan. 16th, 2019

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Basil48 Southport, NC

Had Ackerman for a number of years in MD. Found them to be very responsive and reasonably priced. Only issue arose when canceling plan, as they were somewhat hard to deal with.

2 years ago

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Verified Customer

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Brian Hobbs Leesburg, VA

The install tech used my bathroom, left a bunch of garbage after the install, and I get daily error alarms that I am too busy to deal with.

3 years ago

Reply from Ackerman Security

Thank you for providing your feedback and letting us know about this issue. I'll have an expert reach out to you to assist. We value your business and can correct any errors there may be.
Warm Regards,
Your Ackerman Security

Apr. 20th, 2021

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Verified Customer

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P Callahan Loganville, GA

Long hold times even when you are trying respond to alarm. Tedious process to transfer service or get billing correct

3 years ago

Reply from Ackerman Security

We want to get in touch with you to provide you with any assistance needed. If you’d like to follow up with us, please contact us at 1-800-552-1111 or email customercare@ackermansecurity.com
All the best,
Ackerman

Apr. 20th, 2021

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Jennifer Gillooly Elkridge, MD

Absolutely archaic cancellation policy! They email you a form but you have to physically mail it back to them. And THEN it takes 60 days. Basically just a predatory method of squeezing and extra $50 out of you since they can turn it off and on with the flip of a switch. Would NEVER use them again.

4 years ago

Reply from Ackerman Security

Hello, Thank you for your feedback. We understand that you may not agree with our policy. For us to protect you and the company we must receive your request in writing to cancel services. We’re always looking to improve and appreciate your feedback.

Warmest regards,
Ackerman Security

May. 11th, 2020

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Pamela Albea Lawrenceville, GA

I love the customer service they great and always on point I won't change my service for anything thank you Ackerman

4 years ago

Reply from Ackerman Security

Thank you! We are so pleased to have you as a loyal customer!
Warmest Regards,
Your Ackerman Security

Apr. 9th, 2020

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Cathy Norwood Rex, GA

My contact stay with what he told me set up everything and everything is just fine what great service thank you!

4 years ago

Reply from Ackerman Security

Cathy, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Warmest Regards,
Your Ackerman Security

Dec. 12th, 2019

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Philip Chatham McDonough, GA

Jason is a great guy and will take care of you ! He knew just what to do on my security cams ! Polite and courteous!

5 years ago

Reply from Ackerman Security

Thank you! We appreciate the great review!

Aug. 12th, 2019

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GeorgiaPeach McDonough, GA

Very accommodating with scheduling. Professional and friendly employees with great customer service.

5 years ago

Reply from Ackerman Security

Thank you!

Aug. 5th, 2019

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Ronald J Watters Atlanta, GA

Very Satisfied with response from all Customer Service personnel. Very happy with equipment installed in my property.

5 years ago

Reply from Ackerman Security

Thank you for the great review!

Apr. 22nd, 2019

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Stephanie L Austell, GA

Packer man is a great company and the installer that came out was very knowledgeable and he showed me every detail.

5 years ago

Reply from Ackerman Security

Thank you!

Apr. 12th, 2019

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Meshall Petteway Riverdale, GA

Excellent company with no hassle The sales representative was very professional and very knowledgeable

5 years ago

Reply from Ackerman Security

Thank you so much!

Mar. 28th, 2019

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Roy Price Winder, GA

Outstanding pre sale explanation of cost/benefits of system. Professional installation and followup.

7 years ago

Reply from Ackerman Security

Thank you for the wonderful review! Let us know if you need anything at 800-552-1111!

Jan. 16th, 2019

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Day Care Decatur, GA

Fast, Reliable , and Efficient!! had them for over 2 years now no complaints

4 years ago

Reply from Ackerman Security

Thank You!
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Warmest Regards,
Your Ackerman Security

Jan. 30th, 2020

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Jerry Alpharetta, GA

The tech was great He was very knowledgeable in changing our system over to wireless

5 years ago

Reply from Ackerman Security

Thank you!

Aug. 5th, 2019

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Mary Dallas, GA

They are on time ,super nice and caring.They make sure all issues are taken care of.

5 years ago

Reply from Ackerman Security

We are super excited that you raving fan of Ackerman!

Aug. 16th, 2019

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Gary Fiore Winston, GA

Excellent job by Phyllis in designing our system. Jason and Todd did a super job with the install.

5 years ago

Reply from Ackerman Security

Thank you!

Apr. 8th, 2019

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Mitch Decatur, GA

Great install & very professional would recommend this company to everyone needing security system.

5 years ago

Reply from Ackerman Security

Thank you very much!

Apr. 5th, 2019

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ADW Newnan, GA

This company gives you excellent service at an affordable price!!

4 years ago

Reply from Ackerman Security

Thank you! We are so pleased to have you as a loyal customer!
Warmest Regards,
Your Ackerman Security

May. 11th, 2020

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Gladys Soto Atlanta, GA

Very professional and did great work. So happy with this company

4 years ago

Reply from Ackerman Security

Gladys, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Warmest Regards,
Your Ackerman Security

Dec. 23rd, 2019

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RW Mableton, GA

Courteous, friendly, professional, and extremely fast service.

5 years ago

Reply from Ackerman Security

Thank you for the wonderful review!

Apr. 22nd, 2019

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Gloria Montgomery Atlanta, GA

I feel comfortable when they always call after a mistake with the alarm

5 years ago

Reply from Ackerman Security

Thank you!

Mar. 28th, 2019

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Verified Customer

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James Lawrenceville, GA

I’ve had problems from day one from scheduling to misrepresentation

3 years ago

Reply from Ackerman Security

Hello,
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email to tiffany.james@ackermansecurity.com
Warmest Regards,
Your Ackerman Security

Apr. 20th, 2021

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Ms. Wright Stockbridge, GA

They are very friendly and aim to please the xustomer.

5 years ago

Reply from Ackerman Security

Thank you! We are so pleased to have you as a loyal customer!
Warmest Regards,
Your Ackerman Security

Sep. 24th, 2019

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Ms Chelle Union City, GA

They were in and out with 20 minutes and very nice people

5 years ago

Reply from Ackerman Security

Thank you for the positive review!

Jul. 24th, 2019

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HILISHA WILKINS Decatur, GA

I haven't had any problems with Ackerman & feel secure when at home

5 years ago

Reply from Ackerman Security

Thank you!

Apr. 22nd, 2019

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Sam Buford, GA

Great service, good price and amazing support

5 years ago

Reply from Ackerman Security

Thank you!

Apr. 16th, 2019

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Tamika Johnson Capitol Heights, MD

Customer Service is great! Price is great also!

5 years ago

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Ashley Harris Snellville, GA

Sham was a great tech he knows his stuff!

5 years ago

Reply from Ackerman Security

Thank you! Sham is great!

Apr. 10th, 2019

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Andy Johansen Woodstock, GA

Great service and we always recommend if someone asks

5 years ago

Reply from Ackerman Security

Thank you so much!

Apr. 4th, 2019

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Chantell Bostic Powder Springs, GA

Great service every time I call or receiving a call

6 years ago

Reply from Ackerman Security

Thank you Chantell! We appreciate the wonderful rating!

Jun. 1st, 2018

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Sharrie R Washington, DC

Customer service is awful. They also don't tell you about all the hidden costs. They will charge your credit card without your authorization.

7 years ago

Reply from Ackerman Security

Hello,
I’m new to this platform and would like to research these claims to prevent the same issues from happening to others and to resolve your concerns if you haven’t already received resolution. Please send me your contact information so I can assist. We aim to give every customer 5-star service and want to correct any errors within our control.
Sincerely,
Ackerman Security

Jan. 16th, 2019

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Kadiatu S Dauda Ashton, MD

No clear explanation how to operate the system. Loud continuous chiming

5 years ago

Reply from Ackerman Security

You can turn the chime off. Please call us at 800-552-1111 and we can direct you. We're open 24 hours a day.

Apr. 22nd, 2019

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