Swann Reviews

Swann system 8 cameras. Unable to remote view. Tried to set up and unable to do so. Called Swann several times. I even had them take command of my computer. They could not figure it out. I replaced and tested my line from router and it is working fine. I was told to reinstall the app. They did this when the took command of my computer. I don’t like when they take over my computer. But I needed to get this resolved. Swann still can’t figure it out. I told them, maybe the dvr is bad. Swan said that they are able to get into the dvr and they can communicate with it so everything is fine at that end. 2 weeks still waiting for a call back nothing. Packed up syestem and took it back got another system and reinstalled. Same problem . Contacted Swann again and went through the same trouble shooting. Now waiting for an another call back and here we go on another 2 weeks. Sill nothing

Intermittent working products , recently purchased an indoor unit which has turned out to be piece of junk. After initial setup all seemed fine but then gradually we could not log into monitor the house . After rebooting resetting and spending hours trying to pair and self setup the camera it fails every time to connect . During the setup procedure it says connecting and the pairing light does what the instructions say , then it says please wait were setting up your camera 10 minutes later it says 100% successful and then gives a message cannot connect to camera . The camera is now residing twenty feet below the house after bouncing off the driveway , never had so much of a problem trying to get a simple camera to work .

Swann cameras are great...when they work. We have 6 wireless cameras and 2 hardwired floodlight camera, we've had them for 2 yrs. The wireless cameras constantly go offline and you'll spend half of your life troubleshooting them and trying to get them online, even when you're sitting right next to your modem with a "weak or no signal" according to the camera. The floodlight simply doesn't record activity half the time. Now the lights are strobing and we can't get them to stop, so we had to turn it off and it's worthless at this point. The app crashes frequently on multiple devices. Don't waste your $$ on Swann products, they're basically expensive paperweights that slowly steal your life trying to get them to work.

I'm delighted to see the numerous frustrations with Swann support. Me too, and I have a story that should shock you. I cannot record on my Swann system. Twice the local sheriff's office rang my bell asking to see footage that would help them with what they were called about, and twice I told them I have a Swann system and Swann does not have the passwords for their equipment, based on my experience. You see, shortly after I installed the cable-based system (I was in tech) I realized I needed a password to record using the cameras. I called Swann several times (four times) asking for it. Someone in tech support told me they do not have passwords for their DVR decks. I was in tech, and cannot believe that a tech company would not have a database matching serial numbers with passwords. It shouldn't be. So I'll send communication to Swann's executives asking for the password. If that fails, I'll tell their competition about this and let the local law enforcement know that Swann products are not reliable for crime prevention and security. It's unfortunate, I like the products but the money they're spending in tech support is wasted. Happy New Year.

I have the indoor 2 pack camera. camera is ok after months of back and forth with swann. I was using two camera's and unpluged one for a few weeks, well, swann did a update and now the camera that was not plugged in will not work. called swann, cannot find the receipt but i have the packing slip with date. Swann will not accept it so I am out of luck. I will never purchase another swann product or recommend them.

Dvr is great, cameras are good, app is HORRIBLE. Will not ever connect to 4 different dvrs at 4 different locations. The software when I log into the DVR from internet explorer does work. Just useless on my phone. Would not recommend if you need to use your phone to view but if you are ok with using your PC you will be fine for remote viewing as long as you have internet explorer. Will not work with any other browser.

Swann systems used to be okay...but they sold the business and it has gone down hill ever since. DVR's need updated bad as they lose some of their functionality and are very combersum to use. CS doesn't know what they are doing.