Guardzilla Reviews
Is This Your Business?1.6
2.9
Overall Score
Nicole Haverhill, MA
Bought this camera last July.. it worked well for what I needed it for. There were a few instances where I was not receiving notifications/movement alerts did not record video, but eventually this would get corrected. Over the last few weeks I was unable to receive any kind of notification but was at least still able to access the feed. At some point I was logged out and I kept receiving an error message every time I would attempt to login. Found out yesterday when trying to go to their support page that Guardzilla is no longer in business - ahhh???? So now what, the camera is just completely useless??? Not at all happy!!!! Is there any way to still access a live feed when your at least connected through your own WiFi???? because this is some BS!!!
5 years ago
Geno Monroe, NC
Bought a 360 indoor camera from them and it worked ok until a few weeks ago then it stopped and I can’t login. I tried to contact the support team but the webpage is unavailable and the phone number is out of service. The camera itself is not very good as the picture isn’t always clear and night vision is just par at best. I took it down and bought a camera at Walmart made by Merkury for $27 and it has HD and great night vision and is 10x the camera of the 360. The ONLY drawback is it doesn’t give a 360 degree view. Don’t waste your money on the clowns at Guardzilla. I think they took the money and ran
5 years ago
Larry C Littleton, CO
Yeah - so I bought this on base (yes, military) and it was $199.99 - looked awesome, had all
The features I was looking for (WiFi, 360•, HD, cheap cloud storage, mountable, alert, alarm and you can talk to the person) - perfect product right? Wrong! This thing sucks.
It dropped connection, did not detect movement, actually didn’t even go off the majority of the times. The app would crash when I set movement and noise sensitivity. Messages and alerts would not be sent via email, text or notification. And the final straw - I went into the location I had it installed, opened the door, walked in (while it was armed), spent about 5 mins in the area (about 2-3 feet away from Guardzilla 360 mounted on the ceiling) no alarm those first 5 minutes - then the alarm goes off - startled me - I went to “Disarm” via the app, and the App logged me out and was having technical issues. I was done! 21 days - unplugged and back to base for a refund. Don’t waste your money - get a high end product for $30-50 more.
5 years ago
Laura Z
The camera itself is really not bad. It does have problems going on and off line sometimes and can't connect at times so if you need really accurate and at the moment live viewing, you might look for a better quality. My biggest complaint however is there god-awful customer service. There used to be a phone number now there is none. It takes them forever to answer an email and this is the worst: My camera completely stopped working so they told me to mail it to them which I did and I did not have to pay for that but I have not gotten the camera back and it's been almost a month. They have stopped answering my emails about where the camera is. So now they have my camera that I paid for back in their hands that they can reuse and are now ignoring me and not sending me back either a fixed camera or a new camera as they promised. The customer service sucks and I would never ever ever buy anything from them again.
6 years ago
Yolanda Fontana, CA
If I could give less stars I would. I noticed a blue indicator light on the device which surprised me because it's always green. Then I began to receive random pictures of myself sent to my phone. It turns out the blue light means it's recording. I don't have my device set up for monitoring, yet on more than one occasion, the device sent multiple pictures (52 in total). It never does this when I'm not home. I reached out to Guardzilla customer service via email multiple times and then through the Better Business Bureau. Still no response. I finally got through on the phones and was promised a call back by upper management. That phone call never came....but the monitoring stopped.
6 years ago
Rodney Wiltshire Forest Park, GA
What attracted me to this product is that it was relatively cheap and can be used with no monthly fee. If you choose not to pay a monthly fee the camera is almost worthless and the product is cheap for a reason. Very poor quality and constant application issues. I have had my camera for less than a year and the only thing I can view when I try to monitor with it is a blank white screen. Customer support is almost non existent too. Can't get anyone on the phone or in the chat window. I think you can email but at this point I am going to cut my losses and would not recommend Guardzilla for your home security needs. Spend a little more money and get a quality product that works.
6 years ago
Rob Funkstown, MD
My girlfriend and I bought 3 of these all in one security cams. At first it was difficult to get working. With no help from Gaurdzilla, I figured it out and they worked great that is until they updated the app. First problem I noticed was if your viewing it out in public it would not work if you were using Bluetooth. So if you were checking on your kids everyonevareoubd you would hear. Second issue it would start lagging weather I was in a good WiFi or on phone data. Then one morning I got a message that there was a new firmware update. I figured they come up for a fix so I went ahead and updated the firmware on 2 out of the 3 cameras. Now thosec2 cameras DO NOT WORK at all, can not reset them. Customer service is a joke. I explained to them what the issue I was having to the T and they tell me I should reset the camera. Save yourself some time and money DO NOT BUY GAURDZILLA!!!!
6 years ago
Keith Tardivo
I ordered three indoor/outdoor 180 cameras. Upon setup one struggled to be setup. After four attempts it finally setup and I connected the first camera to try it out. To my dismay the view is not 180degrees as advertised. It is more like 90 degrees viewing unless you reposition the camera.
Secondly the first camera didn't make it through the night with a consistent connection to the wiri network. It repeatedly would disconnect and lockup. Thinking it may be a troublesome camera I connected the second camera only to experience the same scenario.
After a 2 days the second camera completely died and I was unable to reset it even with a hard reboot.
I contacted support online three or four times before finally acquiring an RMA#.
After returning the cameras and paying the shipping, I received notification the cameras were received. That was a month ago. I have since requested resolution three or four times with no response form Guardzilla.
I feel I've been scammed out of $300. 00 and my only recourse will be to take legal action to recover my losses.
I would not reccommend ever dealing with this company.
They are not responsive to customers. Although they provide a chat support time there is no link to initiate a chat with support.
Keith
7 years ago
Tom Southington, CT
I own 7 of these cameras and they worked reasonably well until about 2 days ago when they ALL stopped sending video. They will only send a snapshot when polled. Over the period of time I have purchased these units, their customer service has gone from phoning a human in the US, chatting with a human abroad, to emailing and maybe getting a useless generic answer days later.
Even though this problem appears to be a result of their latest software, they suggest deleting and resetting each camera even though some were mounted in remote, difficult to reach locations.
This is all independent of the fact they may look at the video on your cameras at any time and do as they wish with the data. I'm worried I need to junk the entire system and go with something else.
7 years ago
Stephen Randolph Orlando, FL
If this company is less than a year old, they just bought it from someone else as I have had two cameras I bought at Best Buy in 2015. The system was buggy and then in 2016 the app seemed to improve. Since then (now July 2018) it does not want to connect away from home on my iPhone 7. I can get the camera set up at home on my own WiFi and then nothing away from home.
I then made the mistake of purchasing the 4.99 per month cloud storage as I was going on a trip. Have never been able to access nor can not cancel the subscription. The app settings and support states I need to cancel in the Apple AppStore. The AppStore description states I can cancel inside the App under settings with no further instructions. Neither one provides the opportunity. I am about to go to the Florida Consumer Protection and State Attorney General.
Update - what is never explained by the company is that the subscription is not cancelled under the Guardzilla App itself but under your generic AppStore settings where after searching I found a tab for “subscriptions”. My account is now canceled. This does not change my 1 star rating as the support should provide better instructions that clearly inform the consumer how to cancel the cloud storage... it only cost me 13 months of a monthly charge and great frustration. During the 13 months never was I able to access my video on my smart phone when away from home.
7 years ago
Bruce Winston-Salem, NC
If the app actually works, which is about half the time, it's a decent system overall for $100 bucks.
My issue with the company is their CONSTANT push notifications about promos! I filed a complaint again this company in June regarding the push notifications. I don't think a security system company should sent out push notifications, or at least have an opt-out option. I mean, if you see a notification on your phone, your first thought is your system is going off! I was told by their company that I would be taken off! This morning, I woke up with HUNDREDS of notification - one every MINUTE since yesterday evening! They are still being pushed out every minute about a stupid holiday promo! I am deleting the app, so it doesn't drain my batter, and sent them an email.
Their up selling promos are ridiculous!! Often times if you open the app, you can't go around their homescreen promo without shutting down the app!!! Ridiculous!!
7 years ago
Rebekah Hickle Colorado Springs, CO
The outdoor camera is a piece of junk. It disarmed itself constantly and was unreliable. Calls to support went to voicemail, with a promise to return calls within 24 hours. They never did. Any time you touched a button on the app, the camera went to sleep or showed searching for camera, all day sometimes before it would arm.
I had a motion detection at my front door at 4:01 AM, so I pressed live view. The camera disarmed. That was worthless! I have no idea who was out there.
Another thing, I paid the $89 to get videos for a year. After the first week, it stopped recording videos. It only sent texts when it detected motion but no pictures.
I returned this to Wal-Mart. This company should stop selling products. There are so many complaints it seems fraudulent to stay in business.
8 years ago
Veronica Murray
the camera works fine and does notify you when it sees movement for 7 seconds when you go to review. i I needed more than that so i signed up for the 7 day 30 second of video for 4.99 a month and if worked well i would upgrade. It did not work and no matter how many times i called there customer service or chatted with them online they made every said i should unplug for 1 hour while they reset and then it was they were going to have a supervisor call ( they never did) then they were going to escalate to someone higher. The next time i called they would ask do you have a ticket number ( no one ever offered me a ticket number) and the same conversation would start and never with any resolve. I canceled my subscription and only lost the 4.99 but still pissed me off. so now I have 2 cameras that only record for 7 seconds. I am sorry I ever bought these cameras. They do not follow thru and they take the money and never give you the service. Just so wrong!!!
8 years ago
rc white Lehigh Acres, FL
I regrettably have 6 Guardzilla cameras at two locations. The HD quality of the new outdoor camera is far superior to the original indoor canera, but I get repeated false alarms with the outdoor camera. Customer service. ..well...it sucks. Emails go unanwered. Calls for setup help are answered and they do help, but tech questions never get answered and promised followup calls never arrive. Because emails were not answered I decided to write CEO Ted Seibenman a letter, but the corporate address was not to be found. So, I found their registered agent (attorney) through the state's corporate filing and sent a letter via him. Seibenman did call and even sent a free camera, but I am still waiting for techie answers regarding false alarms, trying to set cameras to different levels of sensitivity, etc. You'd think after a guy spoke with the CEO his file might get flagged for special attention...but apparently not so. I cannot in good conscience recommend Guardzilla /Practecol Inc. Sorry Ted, you have had months to get my account straightwd out, but you didnt. Oh....battery compartment door came off the outdoor camera and it's going back for warranty replacement. That took over a month of email attempts and a direct text to Seibenman's cell went unansweref.
8 years ago
cohenmichael3214 ,
I have had 8 Guardzilla cameras for 4years and they have worked xlnt . Starting on 5/31/20 I could not log into the phone app, could not get the app to send me an email for forgot password, and the Guardzilla website has been now for the last 2 weeks . I tried calling just answer for help & they cannot fix it. This could be a great buisness opportunity for some one to set up a Tech support for these cameras and charge $ 20.00 per call. Low rating because of no customer service only
5 years ago
Bfa Littlebit Spring Hill, FL
If I could give no stars I would! Camera no longer records and no notifications it states "go to Google Play store to update app well ,Not there is nothing to click for update yet IOS store for IPhone it has update to click on" and when I stated this in my review in Google Play store they Deleted it all exactly what I stated above , no reply emails and as of today Guardzilla IP address could not be found???? I say Class Action Lawsuit should be started with them.
5 years ago
Inked Thousand Oaks, CA
My 360 indoor camera was working moderately well until a required firmware update effectively ‘bricked’ the camera. After numerous attempts to their pathetic customer service I was given an address for repair or replacement. That was almost 3 months ago and thus far nothing. They don’t respond to emails or chat requests, turns out they’re a bunch of thieves ! Stay away and contact the BBB if you’re in a similar situation.
5 years ago
V V Noblesville, IN
This is a riff-off selling company. and hacking purposes.
Guardzilla Security Camera, The camera lasts about 8 months. Still under warranty. However, the company is lagged away from any claim.__Do not expect them to fulfill the warranty. Impossible to contact them. __The best way is to avoid them and stay away from their products. Otherwise, you have to bear with a headache. Notes that its Server using for Camera notification is a hacking device. Avoid this product, otherwise, your own-risk.
5 years ago
Captian Karl Biloxi, MS
Sent 2 cameras for repair under warranty with proper paperwork and RMA form. Guardzilla will not respond to 3 email requests for status updates. It has now been 5 weeks since return. There is no phone number listed for support. USPS priority tracking mail indicated that package was left in hallway as no one was at the return center. We have other Guardzilla cameras in use but when these break, we will not be buying anymore Guardzilla. Service after the sale is non-existent.
6 years ago
E B Easley, SC
I managed to chat at one time today. Guy was helpful. I managed to get my camera up and operating but then I suddenly got a blank camera screen and can’t get the app to work. I have repeatedly tried contact live chat again but unsuccessful. No phone number to contact customer support. I have paid for upgrade in the past but TRASHING the camera may be the answer and having a reputable security company install monitoring system.
6 years ago
Angry Consumer Newtown, PA
I have owned this Camera for many years and I keep having problems with the auto arm, sometimes it works and most of the time it doesn't. When trying to reach someone by phone, forget it, states mail box is full.
Horrible Company spend your money elsewhere even if you have to spend more.
Don't know how they can exist with no CS.
Mine are going in the trash.
6 years ago
Kathy Baker Roanoke, VA
This is a decent outdoor camera for $100. however the Guardzilla app absolutely sucks. Videos have not recorded on my camera for the past 3 days even though I get notifications that there is motion. Totally unreliable equipment for any use. I help trap lost dogs and rely on wireless camera equipment to assist in this process. Very disappointed and dissatisfied with Guardzilla. Will never purchase again!
6 years ago
John Oswego, NY
Lousy customer service number1 !! Nobody ever gets to you about anything. I'm still waiting for another e-mail on my continuing issue !! Number 2 apparently Guardzilla had an update and now my camera doesn't work at all. Its been fine for months but the past 2 months I'm calling ,chatting, emails nothing back. Looks like I'll be going elsewhere for a DEPENDABLE camera!!
7 years ago
Susan Wiggins Eugene, OR
We have 3,cameras 4 th one got stolen from our garage. We’ve had them 2 years. When we first got them we were happy with how they worked . No conectivity is due in the beginning. Each update improved until this last update in July. Doesn’t connect 90 percent of the time. Won’t connect away from home anymore. App crashes after a few minutes of watching the camera. Terrible customer service. They never resolved the issue. I want to throw them in my fire pit. Getting something else.
I do not reccomended.
7 years ago
Lisa C Lilburn, GA
Awful customer service you have to chat through the internet, talking to NICK right now who won't answer me(because they don't answer emails), and just says they are working on fixing the problem. told him I didn't pay 100.00 on a camera for them to screw with the app that now has my camera not working, only answer I got from him was they are working on it and I cannot give you an ETA because I don't know... really Guardzilla really, I can betcha the next one I buy won't be from them!
7 years ago
No security Cedartown, GA
The reason I gave it a one star is because they don’t have a minus one star.... totally useless security system, I have two that are headed to the garbage. Will not hold programming, auto arm does not work.... does not alarm.... provides a false sense of security. They worked fine for awhile, they changed their that does not match their documentation and made the the alarm units useless..... DON’T BUY THIS PIECE OF CRAP !!!!
7 years ago
Ellen Smith Gold Hill, OR
There are two problems with Guardzilla. The first one is the incredible number of false alarms. I get at least two per day, and I have tried changing the sensitivity level and it makes no difference. The second problem is that the app does not seem to recognize that there are two users. When I come and go the Guardzilla disarms and arms properly. When my husband comes home it treats him as a intruder and when he drives away it ignores the app instructions for arming and disarming. I really can’t stand this device but now that I invested $100, I don’t really have money to start over
7 years ago
mari la classy Philadelphia, PA
The recordings get deleted...They have more adds than what's suppose to show in recordings...when a thief is in the home only records when hes giving his back and never showing the front of the face that triggered the camera to start recording...DO NOT BUY..Its not even good for a baby monitor....Oh and now they deleted phone support and the chat never works!!
Very bad service and support..I give a -10 stars
7 years ago Edited September 14, 2021
Mike C San Mateo, CA
I bought a Guardzilla to watch my home while away on Summer vacation, and it worked ok for one week, I then let it sit, unused, until the following Summer, and then it would no longer connect to my Android phone or my wife's iPhone. Their Customer service was difficult to reach, but when reached, they are not helpful. Basically I have a $99 paperweight. DO NOT BUY a Guardzilla product. Bad product and bad service.
8 years ago
Freda Cole Richmond, VA
I currently have 5 cameras from guard I’ll, for nothing. I think it’s highly unprofessional of the company to abruptly shut its doors/app and not advise customers through email or something. While in use, I enjoyed the system, which is all to be said. I believe customers should be entitled to payback for a system that no longer works.
4 years ago
Tom Holloway Southington, CT
As of today, I found an announcement from Guardzilla stating they have closed and will no longer support any of their products. They blamed it on Covid-19, but I'm afraid this was merely the excuse they used to finally abandon all of their products. Their phone and website are gone. $700 worth of door stops.
5 years ago
Joe Valecruz Chula Vista, CA
I actually liked this device. Yes it dropped off line occasionally but no big deal. I could check on my senior mother in her house. BUT NOW...what the heck happened? Nothing in the app works! And their website shows nothing!
5 years ago
Dave Edinboro, PA
I have had repeated problems with this system since I bought it. I can no longer log into my system and I have repeatedly requested help to reset my password. I have had no responses from customer service. I would not recommend this company or its products.
6 years ago
ROBERT FERRIS Mesa, AZ
Would give it no stars, couldn't register the device on Guardzilla web site, no customer service help, tried to install again and the item then threw a Trojan into my computer resulting in loss of Cox internet service (verified by Cox security) This thing is junk. I purchased it through Heartland America and they agreed to take it back
6 years ago
Tony
The worst ever company do not buy from them they ignore you lie to you make false promises even to a person who is terminally ill with stage 4 cancer disgusting they promised a replacement and have lied ever since about shipping they can keep the money they can keep the camera cause within a year they will need to find new jobs
6 years ago
David Conca Wappingers Falls, NY
I have 2 indoor HD cameras that worked fine until Guardzilla did updates, now only frozen snapshots and no live streaming.
Customer Support is nonexistent , no response no phone number.
I will make sure the next brand that I buy will have a phone number for customer support.
You can be sure that I will never buy Guardzilla again.
7 years ago
Bill Marshall Kansas City, MO
I have tried multiple times to get it up and running. At best it sometimes comes up and then drops the wifi. Their support is, you call leave a message and they claim to get back with you in one business day. I am now into 2nd day and still nothing.
I'm taking it back, getting a refund and try something else.
7 years ago
Philip Bender
I bought three of these (indoor/outdoor), and had to return a three. It would not stay x=connected to my WiFi after about 1 day. Called customer support...their ultimate answer was to return the cameras to the store (BJs) and find another brand!! True story! I would never recommend this camera...it is junk. It is cheap for a reason!
8 years ago
Review Source
Alexandra Federov Rochester, NY
Simply never worked. I bought a camera from Walmart and it just wouldn't connect to wifi no matter what I tried. Customer service through email only. That is ridiculous I do not have time for days of back and for the email trouble shooting steps. I'm not a tech, that's their job to fix. I returned it to the store and the employee who helped me stated that they get a lot of returns on guardzilla products in general for not being able to connect. I will never buy the brand again.
2 years ago
D Kelly Hawthorne, CA
Haven't been able to log in since February 2020 ! No response from customer service my home is not being guarded. At this time I feel filing a class action lawsuit. But if my home is ever broken into i will!
5 years ago
Mark Bel Air, MD
The cameras worked great until they did a firmware update, now the cameras don't work and the company doesn't answer phone calls, messages or emails. It been over 2 months trying daily to get in contact.
6 years ago
Ron Cromie
Guardzilla would be good if the auto guard worked on your iPhone and with no help from Guardzilla the Guardzilla system is useless. It would work for the garden shed if you had power in it that’s how bad I think it is.
6 years ago
R.C. Tarbox Keene, NH
Had a few for several years, liked them but now they just vanished. Out of business, and my cameras are junk now. Sign me on for the class action suit.
5 years ago
Cecilia
Such waste of money. Stops working after a few weeks, customer service doesn’t reply properly on how to troubleshoot the problem!NEVER BUY THIS CAMERA!!!
6 years ago
Farrah Lynn Harwood, MD
I have 3 of them because I purchased a bundle and wish I NEVER DID becus they DON'T WORK AWAY FROM HOME,NOR WHEN ITS COLD OUTSIDE. WISH I READ REVIEW BE4 GETTIN THE JUNK!!!
7 years ago
Captain Bob Edwards Lutz, FL
One of the worst security cameras on the market. Burns through batteries. Has NO sensitivity settings that work, PERIOD! Do not buy. A big waste of money.
7 years ago
Heather Jagielski Blackwood, NJ
Not good for outdoors, app sent alerts every time a leaf moved and had to replace batteries every 3 days. Totally worthless for outside. Inside could be better if plugged in.
8 years ago
Heike von Maydell The Bronx, NY
I have 2 cameras they stopped working in Mar/April and now I found out that they went out of business. Is there a lawsuit I can join?
5 years ago
Mike Simmons Salem, IN
Cameras will not connect since they did an update. Guardzilla does not respond. Customer service is nonexistent. $300 of useless cameras.
5 years ago
Mike Pompano Beach, FL
If I could zero stars, I would. "Support" is a joke. Non-existent. I was sent a form email and then shown how to cancel my subscription. Gladly.
6 years ago
