Defender Reviews

I like the camera system. The price was right and the daytime images are clear. I purchased the PHOENIXM2 4-Channel Digital Wireless 7 in. Monitor DVR Security System with 2-Night Vision Cameras and SD Card Recording. Since that time I purchased two more cameras. About two months into the install, the power supply stopped working for one of the original cameras. I contacted Defender and received a quick response. I explained that I plugged the power supply unit from one of the working cameras into the "non-working" camera and it worked. Now I am waiting to see if they will honor their warranty. I have been jumping through some hoops (receipt of purchase, photograph of camera plugged in with power supply and monitor. How this problem is resolved remains to be seen. I will update my review pending the results.

I purchased and installed a defender sentinel 4K x 8 camera NVR System this past May 2023. One of the cameras just failed. Mid July. I tried contacting Defender 4 days ago to get a replacement camera for my warranty. That's where I purchased it from. As of yet, no reply other than they'll get back to me. There is no phone contact number to call them, they only operate a live chat. 10am till 4pm week days. When people are at work. This is abismely poor customer service.

system worked "as advertised" for about 2 years - then video (all 4 cams) went out and found it appears temperature related (normal house temp!) - and still works intermittantly useless - web site - no info on replacement components (other than camera) no info on how to get repaired (if even worth the $$)

very disappointed with the product (camera freezing repeatedly) and customer service very slow response time and able only to quote from their manual & no actual technical support. After a year of attempting to solve the issue, I have removed the cameras and do not use the system anymore.

Great picture, when you receive it. Range sucks.