Name: Lorex
Rating: 1.8

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Kirby Clark Humble, TX

Technical service is terrible. Unit stopped working and we were promised a replacement six times and never received it, Still working on getting a replacement after 3 months. Do not buy Lorex products!!

4 years ago

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Sundanse Nashua, NH

This company sucks I have tried to upgrade the new app after aug 15 and and can not do so. I have called 3 times and each time I get a new case number. What a bunch of idiots. Stay away from this company.

4 years ago

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G Carter

Purchased my security cam at Costco two years ago, last week Aug 15th my $130 cam is a paper weight now. Right out of the blue Lorex STOPPED support. BS company. Never again will you get my business Lorex

4 years ago

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Why me Philadelphia, PA

Same problem here after the update there was nothing but the letters Lorex in white. I called after 2 hrs on hold I was told my system is not going to work. Know I’m waiting on a email from them.

4 years ago

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UnHappy Chattanooga, TN

Giving 1 star is to many in my opinion. Customer service & tech support was rude, and no help. They have you do a update, but the update want work until August 23rd. Had to do update by August 15. Bunch of BS.

4 years ago

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Damian Temple, TX

The cameras were very slow and freeze up frequently. When you get tired of working or lack of working with customer service and return them it will take 14 days to get your refund once the item is in the warehouse.

4 years ago

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ken Wadsworth, IL

Warning, call tech support BEFORE you buy any product from Lorex. You will find that there is no tech support. These products are effectively sold "as is". Not possible to reach anyone.

5 years ago

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Wilfrid Cyr

Don't buy from lorex just check with Better Business Bureau or the BBB. Lorex is the worst company honeslly. They screwed me and I can't get any calls or service. They're robbers selling crap.

5 years ago

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Ron Secaucus, NJ

Will not replace a defective part. emailed them several times, most of the time no reply. they asked me for my address and where I bought the camera twice and I answered them twice, but the last 4 emails no reply.

6 years ago

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howard lewis Niceville, FL

Consider that you are warned , never, never buy anything from lorax. This company is also FLIR which is used by our military. In war we won't stand a chance .

4 years ago

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Adrian Desert Hot Springs, CA

Junk. No support. One number for technical support and customer service, almost never can get customer support. Wait hours and hours for call backs. Unreliable!!!!!!

4 years ago

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Archie Smith Ogden, UT

My cell phone company t-mobile updates my Samsung s8 every year. But lorex security camera systems wont update there apps to work on s8 updates.

4 years ago

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George kaschuba

No costumer support hdd stoped working after two months they are pushing me around and nobody wants to help, DO NOT BUY LOREX OR LECHANGE MADE BY LOREX

5 years ago

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Mark Buonasera

Poor product not working out of box shipping takes to long replacing parts on new system takes even longer tech support doesn’t know how to get it up and tunning

5 years ago

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rick swan

these camera's do not work in the dark as advertised , most times long wait to speak to any one, no chat service , they run you around, buyer be ware, cheap stuff.

6 years ago

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BrandonMichelle McGriff TN

I love theclarity and clean crisp day images from these cameras

10 months ago

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Fraybert “Fray” Orsak San Antonio, TX

The home security camera work great.i have 8 cameras around home. Work great day or night

1 year ago

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Pedro Vasquez Holdings LLC Bloomfield, CT

Lorex cameras are a company I highly recommend. Their prices are competitive and setup is flawless.

1 year ago

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Mika Kamei Surrey, BC

Low quality of a product, employees, and service. If they continue this, they will not be around in 5 years. Not worth it.

4 years ago

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DOMINIC VETERE

I have three lorex systems and when they are working they are good. But try and get help from Lorex support. Terrible and very time consuming.

4 years ago

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Jalena Ontario, CA

Deceptive advertising of the so-called color night vision cameras. Tech support are idiots. The worst secure cameras that don't work as claimed.

5 years ago

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John Rogers

Unquestionably, the very worst Customer Service that I have ever experienced. They are completely dysfunctional as a service organization.

6 years ago

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Echo Wyatt Laytonville, CA

I had the two camera wireless camera set. It was very durable and had good pictures at night

1 year ago

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Latosha Arnold Jonesboro, AR

Easy setup, convenient to stream live view from home or wherever.

1 year ago

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Vickielynn Pringle Tampa, FL

System started not working correctly within two weeks to a month and customer service would not help.

1 year ago

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Dominique Roméo Gatineau, QC

Unable to connect to internet alter firmware update returning all my Cam to Costco unhappy with this product

3 years ago

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Lorex fan

Waste money to buy Lorex, I will return the system to Costco because the app is not working properly

4 years ago

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Mia Compomizzi Evans City, PA

WORST CAMERA.. they do not work.. NO customer Service NO technical Support at ALL .. these are the WORST!

4 years ago

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Walter M Adams Philadelphia, PA

3 months after installation NVR stopped working, finally received another NVR and 3 of the cameras don't work

4 years ago

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Kirk Orlando, FL

I purchased a Lorex system ... I did not receive the system ... Re-funded ...

5 years ago

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CNC DUDE Seekonk, MA

Customer service is terrible, still waiting for a defective part for over a month Do NOT BUY Their products!!!!!!!!!

5 years ago

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Mike Gutshall Orangevale, CA

two systems in less of 5 years noisey cooling fan then failures of boards just junk

2 years ago

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James G Nashville, TN

Bad product and bad customer support. They will dump you once they had your money.

4 years ago

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Luis Andocilla

Equipment is ok but the software and trying to connect with Lorex to solve a problem forget it.

4 years ago

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Aaron Kreutzer Seattle, WA

Dvr works great wouldn't change it for another

1 year ago

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tom

It Is Very Frustrating to wait For Support to Reset Password over the Phone

4 years ago

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JB King Leavenworth, KS

sucks keeps going off line. getting something else!!!!!

2 years ago