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USAA

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7.3

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Linda Howard New Orleans, LA

Renewed my Home policy going from a Primary Residence to Rental property and I am very pleased with the Customer Service Represenative. She was very experienced and patient. To have a Company Represenative so pleasant was a plus

1 year ago

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JJ Jenkins Bracey, VA

USAA is the best home insurance company we could every ask for. They settle claims quickly and fairly. We have been customers of USAA for over 25 years . You don’t have a long wait when you contact them and all of their representatives are knowledgeable courteous and caring.

1 year ago

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Daniel Smith Canton, GA

Great company with high quality coverage at competitive rates. Very customer friendly website and excellent live customer service on the phone. Could not recommend a btter comapny for all of your insurance needs should you qualify.

1 year ago

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Philip Patton Bullhead City, AZ

I have been with USAA for both my home insurance and car insurance and they have always been easy to deal with. I am a veteran of 23 years in the US Army and I highly recommend them to any man or woman who have served in the military

1 year ago

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Judy Greene Pahrump, NV

Great customer service! I signed up over the phone because I had a lot of questions that the website did not answer. The rep was patient and answered all my questions, made suggestions, and then basically tailored the insurance to what I wanted. Their billing is accurate and received well ahead of time in case there are questions.

1 year ago

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Rae Martinez Peoria, AZ

Was able to bundle house and all vehicles under one, very cost effective, policy. Coverage is excellent. They are very service oriented, helpful and professional. Easier to reach them by phone - not thrilled with their computer, not overly user friendly. But the 'live' person is always great - and it's easy to get to a 'live' person.

1 year ago

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Sam Massey Seaside, CA

As a veteran, USAA has always been there for me and my family through all of our challenges and needs. I rest easy at night knowing they protect my assets, money, and family in case of any emergencies. They also monitor my accounts for fraud, providing us with fast, great, customer service.

2 years ago

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Paula Barber Melbourne, FL

USAA has been a very reliable company for my home insurance. The staff is very friendly & always seem to be able to answer any question I may have. So far I have been lucky & not had to file a claim of any kind but I feel they will be there for me if anything pops up.

2 years ago Edited August 3, 2022

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Robert Singleton Gilbert, AZ

I love USAA as an insurance company. Their customer service is always exceptional and they seem to be most concerned about my needs as an insured. When I have had to make claims they are first and foremost concerned with my families well-being. Additionally, they look for ways for me to maximize my coverage as my situation changes.

5 years ago

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Sabrina

We utilized USAA homeowners insurance when our home flooded due to a problem pipe in our master bathroom. USAA was prompt and we were able to have everything that was damaged repaired. I would highly recommend them for homeowners insurance.

5 years ago Edited September 14, 2021

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Cynthia Berrian Valdosta, GA

Thank you for being so understanding and patience with me. You said you'll be here and you was.

4 months ago

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Wein Rob St. Cloud, FL

Use to feel like I was special and quality was on the top of the list however lately price has increased and quality of service has gone down

3 months ago

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Joe Baker Utica, MI

Price has went up over the years but they have a great app and website. Great customer service.

3 months ago

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Elaine Willis Bunnlevel, NC

Have not been disappointed with USAA yet. Have been with them for over fifteen years or more. Rates are reasonable.

5 months ago

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Guy Honolulu, HI

Been with USAA for awhile and have a lot of their products and services Good coverage, and great customer service Very reliable

6 months ago

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Abigail Land Tallahassee, FL

I got my insurance within a day. They let you customize it to make it work best for your needs. Super polite customer service people and worth the price.

2 years ago

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marc roder Portland, OR

Love USAA, they cover my home and auto at a very competitive rate and though I've only made one claim, they made it easy and paid out the full value for the repair.

11 months ago

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Jill Binette Martinsville, IN

Not always the cheapest anymore but USAA provides some pretty fantastic insurance, especially if you bundle. I did recently shop my auto coverage and State Farm offered me a substantial discount I chose not to change tho. USAA is just too hard to beat in the customer service department.

11 months ago

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Harley Lindenmuth Fairborn, OH

I had USAA on a previous home which I rented out after moving. My tenant did $14,000 of damage when they left. The inspector they sent to see the damage called it normal wear and tear, so they didn't cover anything. Holes in the walls, destroyed ceiling fans, crushed door handles, holes in bedroom doors, destroyed carpet (dumped oil and paint), and rotted floor from unreported water leak are not normal wear and tear.

1 year ago

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Chris G Annapolis, MD

Can not say enough good things about USAA. AMAZING customer service. They processed our recent insurance claim super quickly and easily. We received payment in less than 5 business days. AWESOME.

1 year ago

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Robbin Nelson Castle Hayne, NC

I have my home and auto insurance with USAA and am grateful to have everything in the same place. The reps were so helpful and alert to my needs. It was a hassle free transition from the previous company.

1 year ago

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Tara Gillispie Hurricane, WV

Being a USAA home insurance customer is an honor Bc my papa served as. Marine. Anytime I have ever had to call them they are so nice and so quick to getting a claim started and finished.

1 year ago

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Jennifer Shepard Santa Clarita, CA

I have been with USAA for more than 23 years. They are definitely hard to beat when it comes to customer service. The one con is that they have become more on the higher price level when it used to be that most other insurance companies could not complete with them.

1 year ago

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Sean Zernickow Monument, CO

Great company providing products and services. Greatly appreciate the relationship I have with USAA. I had several insurance policies with them previously. The main reason for my switch away from them is due to them not being competitive with home insurance. I am still doing business with them and have for a number of years.

1 year ago Edited October 13, 2022

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Anastasia Lemanski IA

I had USSA Renter's insurance for over 15 years. I am a retired DoD employee and a Gold Star Spouse. USAA had always been reliable and quick to act upon any claims or issues I had. Thank you for taking care of those who serve and their families.

1 year ago Edited October 5, 2022

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Robert C.

Always helpful customer service. Excellent rates and coverage. Worth it to have all insurance with them for the umbrella policy. Credit card is just average in rewards and benefits.

1 year ago

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Tess Rangus Puyallup, WA

If you're lucky enough to be eligible, don't pass on USAA. Absolute best rates, best coverage and best customer service. The damage appraisal is fast and convenient. They pay you fairly and quickly.

1 year ago

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Jepheth White Fairfield, CA

USAA is my go to credit union for everything! Loans, insurance, banking, credit cards, etc. And with multiple accounts you receive a discount on things. Plus I love the fact it’s only for the military community!

1 year ago

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Ashlyn Elwood Roswell, GA

USAA has provided AMAZING support for myself and the service members in my family. I appreciate the benefits they give to those who served their country and their families when it comes to insuring our homes.

1 year ago

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M. Nielsen South Bend, IN

Great customer service and always there to answer questions and concerns. Very simple and quick claims process , had storm damage that took our furnace out, we were amazed at how fast we had it replaced.

1 year ago

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Gordon Firemark San Diego, CA

I’ve been a USAA customer all My adult life. Their service is great. Claims process is smooth. Never had anything but a satisfactory experience. Prices are competitive and coverage is superior.

1 year ago

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Rebekah Cothren Fleetwood, NC

The customer support with this company is beyond awesome! They were patient and attentive and we got way more coverage than we would have if we had gone somewhere else! And it was so much more affordable.

1 year ago

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Leah Mills Kapolei, HI

the best banking and insurance company. they have the best and most competitive rates compared to any other company. the customer service is amazing as well and they really care about you as a person/customer.

1 year ago

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edward Winik High Springs, FL

This is an absolute excellent company, totally safe to use online and have all kinds of services that fit all of your needs financially. Good loan company, great banking and credit card offers.

1 year ago

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AnRe Philadelphia, PA

My mother had this insurance and she was quite pleased with them. When I took over her financial issues as her power of attorney I had to deal with USAA and I never had any problems. My experience dealing with their customer service was pleasant and helpful.

2 years ago Edited March 21, 2022

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Samantha Soto Ellensburg, WA

USAA is great. They contact us enough to be effective but not so much that we get annoyed. Their prices are great, and their staff takes the time to answer questions fully and completely, and very patiently.

2 years ago

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Billy stout Tampa, FL

I have had renters insurance with USAA for 3 years now they have the most reasonable rates and at least once a year contact you to see if you need additional coverage or to deduct something, very good customer service.

2 years ago

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Ashley Thompson Sherwood, AR

USAA has been a great company for homeowner insurance. They have competitive pricing and rates. Also their customer service is always top notch. We are always able to talk to someone and get our issue resolved quickly.

2 years ago Edited August 3, 2022

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Chelsea Pleasant Grove, UT

Have never needed to make a claim but is so worth the price is anything has happened! Has been amazing all my insurance and Loans are through them and don’t plan on going anywhere else!

2 years ago

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Foote Queen Creek, AZ

USAA was very helpful and I was able to do this over the phone. After we were done, they reviewed the insurance I asked for and then gave me options that might make it better for me. They were very helpful and easy to work with.

5 years ago Edited September 14, 2021

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Jim Chesapeake, VA

Best service. Claim handling is outstanding

2 months ago

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Brooke Harris Tuscaloosa, AL

Easy to put a quote together with a customer service representative or through the app

7 months ago

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David Young Virginia Beach, VA

USAA is definitely a great company. The customer service is amazing and the customer representatives are very knowledgeable about the services they offer.

9 months ago

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Colby

Decent prices for insurance , probable some of the lowest rates I have had on car insurance/ house insurance. However, I did have to go with a different insurance company after about 7 years.

9 months ago

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Amanda Gutierrez El Cajon, CA

Love this insurance. I’ve been with them for years. Super helpful and cares more about me and my family during an accident.

10 months ago

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Sheryl Mullins Seattle, WA

We’ve had USAA for at least 25 years. We always get the best rates our there on our car and home insurance. Easy to works with and very responsive.

10 months ago

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peggy cherry Fayetteville, NC

I’ve been with USAA for over 5 years now. Custer service is great but sometimes the adjusters they send you are not. Overall I have been happy with my service.

11 months ago Edited June 8, 2023

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Angela Wilson Fulton, NY

We had USAA while my husband was in the military. We had great service and cheap monthly payments. I would recommend them to all military personnel.

11 months ago

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Dr. Ken King Chester, VA

Been with USAA over 35 years. They are the best and we have every service with them possible. Tried, trusted, and solid.

11 months ago

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Nicky

Not much happens to the recently bought house unless Mother Nature plays her role. Then you find out that in most cases, the deductible (which is 2% of the house price) is the more or the exact amount of the repeat. In this case, where is the reason for such high monthly payments if the insurance wants help when it is most needed?

1 month ago