Name: Allstate
Rating: 4.3

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Mark G Austin, TX

I had been an Allstate customer for years with multiple policies. However, when it came time to get help with a roof that had minor hail damage from several storms over a few years, we were denied each time. This was incredibly frustrating, and the initial reasons seemed like "convenient realities." Eventually, the roof was old enough that the home policy could easily deny any claim. We felt paying our premiums was a colossal waste of money. You're probably wondering why I would give Allstate three stars after that opening. Two main reasons - the Allstate agent we worked with was excellent, and his staff provided reliable customer service. The second reason is the cost was very competitive; however, that ultimately came at a price to us. The agent and his team are the ones that would explain why claims were denied. Those explanations were much better than the pathetic notifications from the adjusters and Allstate itself but didn't improve the situation. We are no longer and probably never will be customers of Allstate again. Insurance is a protection against the unforeseen calamities of life. If you can't count on that, what are you paying for? If we had saved and invested the premium payments when we bought the house, we could've paid for the new roof and still had money left over. Of course, if the house burned down, we'd be ruined. Food for thought: You see Allstate commercials on TV, their name on stadiums, and other marketing. Who do you think pays for that? I'll stick to paying a slightly higher premium payment with a company focused on customer, not shareholder, value.

1 year ago

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Kateri McKnight Beaumont, TX

I absolutely loved being an Allstate client! Although one must have great driving record to obtain it, it’s well worth it. While a customer, the customer service is great as well as any offsite communication such as mobile app.

1 year ago

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Chary Akmyrat Little Rock, AR

I am having all the good experiences due to my multiple insurance policy with Allstate. They have offices everywhere and I have in-person options when necessary. Periodically they call and check if the policy needs an update or adjustments and keep me updated with the savings and discounts if I qualify.

1 year ago

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Rachel Porter Chicago, IL

Allstate Milewise program charges by the mile, with a small minimum daily charge. This has saved me hundreds of dollars each year on car insurance as I only pay for the miles I drive which isn't much. I also have renters insurance through Allstate. Though I've not had to file a claim, based on their handling of my car insurance claims, I feel confident that I will be treated fairly and receive great customer service.

1 year ago Edited August 3, 2022

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Dennis Madera, CA

We have had Allstate home insurance for many years. Before Allstate we had Farmers insurance as my father-in-law was our agent, but when he retired he told us to switch over to Allstate…this was a great move for us as we saved money every year! Great agent and very good rates!!!

1 year ago

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MAB Rancho Santa Margarita, CA

I am 66 and every year my multiple (3) Allstate Insurance policy premiums go up. I call and get maybe a small adjustment. I have never made an Auto claim and drive under 5k miles per year and I pay $1300 yr. However, I did have a HO claim and pay $1750 per year up $200 in 2 yrs so I think thats how they get their money back, they just raise your premium every year across your policies and you can't switch since once you have a claim no one wants you. What a rip off plus they told me because I was single female and never married I was a higher risk so my agent switched me to "widowed" status to keep the increases low. So you NOT in good hands with Allstate if you never married and had a claim.

1 year ago

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Precious H. DeSoto, TX

Allstate is a great company foryour home insurance needs. When a windstorm destroyed my roof, they quickly sent someone to look at the damages and sent the money for the repair shortly afterwards. They were able to alleviate some of the financial burden during that tragedy.

1 year ago Edited November 30, 2022

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Dan Woodland Park, CO

Allstate gave us a great rate for our vehicles and other insurance . The customer service has been great. They are always available and can answer all my questions or concerns and make good recommendations for all our insurance needs. Our agents have been great and quick to return calls and respond to my emails.

1 year ago

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Wendy Shaw Queens, NY

Even though it's one of the largest homeowners insurance companies in America it's got a touch of personal care. Customer service has an excellent knowledge of services. Local agents are easily accessible!!!! Very affordable for every budget!

2 years ago

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Meagan Diemer Hopewell, VA

I have been an Allstate customer for +6 years. Initially assigned to a random agent and then linked with a wonder and very knowledgeable local one. Over all experience has been great over the years! Claims process was simple, payout amount was fair. Outside of that, communications have always been easy and well explained, and prices are great!

2 years ago

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Stephen Thompson Tyler, TX

We've been with Allstate for over 25 years and give them an A+++. Personalized service from our agents in both TX and IL for home insurance. Have had two claims and the process with outstanding - quick response, timely payment, and high quality.

2 years ago Edited August 8, 2022

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David Swenson Saint Paul, MN

I’ve had Allstate home insurance for about a year. When bundled it is a great deal and I love having one consistent agent who knows me and my needs. It’s easy to just text him if anything changes and I need to update my policy.

2 years ago

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Melissa Woods Carson City, NV

I love Allstate, I have been with them for 6 years now. They handle all of my insurance needs, home, auto and life if I ever chose to sign up. Always able to modify my insurance needs no matter where I am or what day of week it is. Customer service has always been friendly and helpful.

2 years ago

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Robert Horn II Pahrump, NV

I had Allstate as my home insurance while in Florida. They kept me insured even after all the hurricane disasters.

8 months ago

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Joseph Tempe, AZ

We chose Allstate for our home insurance because I wanted the best coverage and fair rates, Allstate provides both, great customer care also

10 months ago

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Steve Edwards Dallas, TX

Allstate doesn't send licensed adjusters to your home any more. At least this is the case with the first few rounds of having a loss. They send an unlicensed rookie to you home to hold a camera for someone else in a different part of the world. Probably China! They do this to save $$$ for their share holders. They do this so that rookie misses all kinds of damages owed under the policy. Then they can claim that oops, we didn't know that... So when you file a claim, they will ask you a list of questions. If they mention Eagleview, Drone or Virtual Inspection, don't do it! Tell them you want a licensed adjuster to come to your home and that you refuse to accept anything other than that. They will buck like a bronco! Refuse, Refuse, Reuse, then report them to your State Insurance Commissioner. I know multiple friends that have been burnt by Allstate and I myself have been too!

5 years ago

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Terry D West Chester, PA

So easy to deal with , reasonable rates , able to access all info on line , need ins verification or proof of ins is all easily available on line . Always able to get a representative if needed on phone ..

1 year ago

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Ravi Avutu Troy, MI

Allstate was pricy compared to other insurance companies in the market. Generally, I was satisfied with their coverage and customer service. I did not have to file any claims but did not have any issues when contacted them with questions.

1 year ago

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Cindy Chism Jacksonville, FL

This is a good insurance company but they are expensive. Even though I was with them for years (like 20+) with very few claims, (2 or 3) at a yearly review I could still get insurance for much less with other companies and they would not match the offer.

1 year ago

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Nancy Schille Saint Paul, MN

Their overall customer service is good but when dealing with an adjuster over a claim they are awful!!! I spoke to an adjuster over hail damage on my roof. He was rude, condescending and treated me like I didn't know what I was talking about. I ended up speaking with his supervisor who was full of crap!!! All she did was listen to my complaint while assuring me I wouldn't have to deal with this adjuster again (which was total crap) because he called me several times again. She also assured me they would follow my contractor's report and take care of repairs based on his assessment.......full of crap again! That did not happen. I have been a very long time customer but based on trying to get a claim settlement I have decided to look for another insurance provider.

1 year ago

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Bridget Walker Gulfport, MS

Allstate is a great insurance company. I had renters home insurance and it was an awesome plan. They actually gave the cheapest quote in my area. I would recommend using them.

1 year ago

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Jacqueline Mertins

They are a very good company. I just got upset when they raised my rates because I was rear ended and the other guy didn’t have insurance so they had to pay for the damage on my car and the injuries to myself and my passenger. I really felt that I am being treated unfairly because someone else was wrong.

1 year ago

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Lisa Iezzi Wilmington, NC

I have been with all state for years. They are always positive, check in to make sure things are going well, remember birthdays and holidays. My agent is always available friendly quality service

1 year ago

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Ashlyn Elwood Roswell, GA

Allstate is expensive, but worth the cost. They have local agents that have been able to help me with my home insurance no matter where I am and their online estimate was spot on in helping me get a great price quote on the coverage I wanted. I love the number of options available to choose from.

1 year ago

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Frank Rivera Lynnfield, MA

I switched to Allstate after a negative experience with a discount insurer. Allstate's customer service created a comprehensive affordable plan that I wish was in place prior to being insured with a competitor.

1 year ago Edited August 4, 2022

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Promise Mccall Monticello, NY

Allstate is a company that is new to me give me a better rate than companies that I’ve been with for years I recommend them to anyone looking for cheaper insurance with good coverage.

2 years ago

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Janet Wood Birmingham, AL

I have been with Allstate for 10 years plus. My agent is great. Always answering my questions and also making suggestions on how to save money!! Who doesn't want to save money these days!

2 years ago

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Alex Gohlke Troy, MI

Allstate has amazing coverages for all situations. kept my home and myself protected from all possible mishaps and acts of nature. customer service was easy to navigate and quick to assist in claims and any questions i had

2 years ago Edited January 26, 2022

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Barbara Luke Chicago, IL

This company offered me good rates on my first year policies, home and auto. However, for the renewal of the next year, premiums went up 50% and 26% respectively. I reached out many times to my agent, who was unresponsive, blaming it on the cost of building (for home); no input on auto cost. I am very frustrated by the entire industry as when I try to get competitive quotes, I can do better on one but not the other, i.e. quotes are tied by bundling home and auto. As a consumer, I should be able to select the coverage I want to pay for. It's only my loss should something happen.

2 years ago

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Dave Spokane, WA

I've been with Allstate homeowners insurance for a long time and it has generally been good, I've made a few claims and the claims process went well. I only give 3 stars because of the time I asked if my premiums would go up if I filed a claim, and they said no, but then I filed a claim and my rates went up. I went round and round with customer service but did not get satisfaction. After a few years my rates went down again--probably after they recouped the amount they paid on my claim.

2 years ago

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Mandie Bremer Moncks Corner, SC

My parents had this insurance about 20 years ago our basement caught on fire and Allstate did everything they could to make sure the process ran smoothly and we got everything that was lost in the fire replaced.

3 years ago

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Linda Larabee Houston, TX

My agent, Adam P, is absolutely fantastic! While I have not had to place any claims through Allstate yet, I am more than confident they will handle my claim expediently and properly!

3 years ago

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Andrea Smith Idaho Falls, ID

We have had a great experience with our Allstate homeowner's insurance. When we had damage to our home after a storm, they were quick to take care of it and it was a smooth easy process.

6 years ago

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Lisa Imes DeMotte, IN

Started out great, kept raising the payment. Found better pricing, although customer support is awesome.

3 months ago

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a2b4c8 Miami, FL

Only had one dealing with a local branch , they were fair, but expensive- but they wanted to work with you..

5 months ago

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Loretta Ortego LA

We've never felt rushed or pushed when contacting for anything that we needed answers for.

5 months ago

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wayne gentry Rome, GA

Been with several different companies , Allstate is best for me , comparing prices and what you receive.

7 months ago

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Who Knows Baltimore, MD

Allstate is a good company for home insurance. Their coverage is great! Ecspecially for the price. Would recommend to anyone looking for home insurance.

1 year ago

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courtney tennant Salem, VA

Allstate took forever to get back with me and the first quote they gave me was very unreasonable. Several quotes later it was still 2x more expensive than my original insurance company.

2 years ago

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Brian Meekhof Camano, WA

Great coverage, great rates, very professional. Ex wife switched thinking we could get a better deal. Needless to say i will be returning. Like they say, "your in good hands"

1 year ago

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Crystal

They give a discount when you bundle up home and auto insurance. However, I wish I could connect my account to my bank account for payments. I kept losing my debit cards and having to replace them which made me miss payments. After a couple of missed payments, you are not allowed to set up auto-pay. That part is very inconvenient.

1 year ago

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mike nowaczyk Sylvania, OH

I like the fact their rates at times can be low however when looking into quoted rate I find out that is for minimum coverage. Also it seems one agent will give a different rate for same coverage quoted by another agent. Their rates are too inconsistent.

1 year ago

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Thawkes2017 AL

Allstate has the best pricing and extremely courteous customer service. We had them for a year but our flood insurance increased and we could no longer afford them.

1 year ago

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Enoch Hein Fort Smith, AR

We have Allstate home insurance for our house. As first time home buyers, the process was made simple by our local agent and we have great coverage for the price.

1 year ago

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A 1 Dallas, TX

The customer service is pretty good but unfortunately the coverages were explained to me better than they actually are. I found this out when I recently made a claim for water damage.

1 year ago

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Fernando Chicago, IL

Their coverage was within my budget. I haven’t had to file a claim, yet. But I know when I do they will be there to help me. Their representatives are awesome

1 year ago

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Cassie Banuelos Clearwater, FL

I liked that they were able to be reached easily and everyone was so nice to speak with. I didn’t like the cost of their product and when I called to negotiate my price they said it was a standard price due to “zone” I was living in and everyone was paying the same even though that was not true.

1 year ago

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gricel valdez Yuma, AZ

All-State is an OK company. Ok pricing. Ok customer service. Ok just about everything. When I switched my policy to another company they said Ok. They never tried to keep me as a customer just sent me on my way with Ok! That's just it. Oh hum nothing out of the ordinary service. Just Ok!

1 year ago Edited August 8, 2022

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John Hillyer Lewiston, ID

Love the people that represent Allstate. They are knowledgeable and answer my questions. If they don't know the answer the research it and get back to me.

2 years ago

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Rick Froid Park Ridge, IL

Best Customer Service Ever ! Have all my insurance with Allstate. Very pleased with their rates and their awesome website for managing all of my policies.

2 years ago Edited February 22, 2022