Name: Allstate
Rating: 4.3

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Steve Edwards Dallas, TX

Allstate doesn't send licensed adjusters to your home any more. At least this is the case with the first few rounds of having a loss. They send an unlicensed rookie to you home to hold a camera for someone else in a different part of the world. Probably China! They do this to save $$$ for their share holders. They do this so that rookie misses all kinds of damages owed under the policy. Then they can claim that oops, we didn't know that... So when you file a claim, they will ask you a list of questions. If they mention Eagleview, Drone or Virtual Inspection, don't do it! Tell them you want a licensed adjuster to come to your home and that you refuse to accept anything other than that. They will buck like a bronco! Refuse, Refuse, Reuse, then report them to your State Insurance Commissioner. I know multiple friends that have been burnt by Allstate and I myself have been too!

6 years ago

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Lynne Truesdell

They start out very helpful and try to save you money but as each year goes by I feel they forget about you and there is no personal touch. Unfortunately I feel most insurance companies are that way.

9 months ago

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College Student Mom

We switched from State Farm after being with them for more than a decade, and we have been very happy with the service and coverage we get with Allstate.

9 months ago

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Diane Davis

I have had Allstate for my homeowners, car and boat for over 20 years . Price is always been fair. Service from my Allstate agents have been so wonderful with expedient claims being processed and always available by phone.

1 year ago

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Sheri Anderson Sapulpa, OK

We have been with Allstate for years because they have taken care of us during some really ruff times. Tornados, hail, high winds and floods. They have always came through and fixed the house right away! Amazing.

1 year ago

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Mavris odunayo

Allstate offered different insurance that’s why I stick with them they offered both auto insurance and renter insurance they also have a great mobile app that works without crashing

1 year ago

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Greg York Villas, NJ

Have been an allstate customer since 2019 coming over from State farm. Price is right and coverage it outstanding, the deductible reduction every year is a+, David R in cape may is our rep and has been great to deal with.

1 year ago

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Eric Fishman CA

Have used Allstate for all my insurance needs for years. Always there when I need them. The process has been painless at all times. Definitely in “Good Hands” with Allstate.

1 year ago

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Felicia Soldrich Allentown, PA

I have been a customer of Allstate homeowners and car insurance for over 20 years. I have found them to be very responsive to a claim. Their rates are affordable and discounted if you bundle home and auto.

1 year ago

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Rosalyn Bolds Clinton Township, MI

Sara G. and Nicole are awesome at what they do for their customers. They understand that day to day life situations and help finds what best for you. They have me as a valued customer for life. 48035 area.

1 year ago

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Riley McKinniss

I’ve had a great experience with Allstate for car coverage so I knew there was no other option when purchasing my home. Took a few quick emails with my local agent and got my home added!

1 year ago

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Terry D West Chester, PA

So easy to deal with , reasonable rates , able to access all info on line , need ins verification or proof of ins is all easily available on line . Always able to get a representative if needed on phone ..

2 years ago

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Ravi Avutu Troy, MI

Allstate was pricy compared to other insurance companies in the market. Generally, I was satisfied with their coverage and customer service. I did not have to file any claims but did not have any issues when contacted them with questions.

2 years ago

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Cindy Chism Jacksonville, FL

This is a good insurance company but they are expensive. Even though I was with them for years (like 20+) with very few claims, (2 or 3) at a yearly review I could still get insurance for much less with other companies and they would not match the offer.

2 years ago

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Nancy Schille Saint Paul, MN

Their overall customer service is good but when dealing with an adjuster over a claim they are awful!!! I spoke to an adjuster over hail damage on my roof. He was rude, condescending and treated me like I didn't know what I was talking about. I ended up speaking with his supervisor who was full of crap!!! All she did was listen to my complaint while assuring me I wouldn't have to deal with this adjuster again (which was total crap) because he called me several times again. She also assured me they would follow my contractor's report and take care of repairs based on his assessment.......full of crap again! That did not happen. I have been a very long time customer but based on trying to get a claim settlement I have decided to look for another insurance provider.

2 years ago

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Bridget Walker Gulfport, MS

Allstate is a great insurance company. I had renters home insurance and it was an awesome plan. They actually gave the cheapest quote in my area. I would recommend using them.

2 years ago

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Jacqueline Mertins

They are a very good company. I just got upset when they raised my rates because I was rear ended and the other guy didn’t have insurance so they had to pay for the damage on my car and the injuries to myself and my passenger. I really felt that I am being treated unfairly because someone else was wrong.

2 years ago

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Lisa Iezzi Wilmington, NC

I have been with all state for years. They are always positive, check in to make sure things are going well, remember birthdays and holidays. My agent is always available friendly quality service

2 years ago

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Ashlyn Elwood Roswell, GA

Allstate is expensive, but worth the cost. They have local agents that have been able to help me with my home insurance no matter where I am and their online estimate was spot on in helping me get a great price quote on the coverage I wanted. I love the number of options available to choose from.

2 years ago

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Frank Rivera Lynnfield, MA

I switched to Allstate after a negative experience with a discount insurer. Allstate's customer service created a comprehensive affordable plan that I wish was in place prior to being insured with a competitor.

2 years ago Edited August 4, 2022

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Promise Mccall Monticello, NY

Allstate is a company that is new to me give me a better rate than companies that I’ve been with for years I recommend them to anyone looking for cheaper insurance with good coverage.

3 years ago

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Janet Wood Birmingham, AL

I have been with Allstate for 10 years plus. My agent is great. Always answering my questions and also making suggestions on how to save money!! Who doesn't want to save money these days!

3 years ago

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Alex Gohlke Troy, MI

Allstate has amazing coverages for all situations. kept my home and myself protected from all possible mishaps and acts of nature. customer service was easy to navigate and quick to assist in claims and any questions i had

3 years ago Edited January 26, 2022

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Barbara Luke Chicago, IL

This company offered me good rates on my first year policies, home and auto. However, for the renewal of the next year, premiums went up 50% and 26% respectively. I reached out many times to my agent, who was unresponsive, blaming it on the cost of building (for home); no input on auto cost. I am very frustrated by the entire industry as when I try to get competitive quotes, I can do better on one but not the other, i.e. quotes are tied by bundling home and auto. As a consumer, I should be able to select the coverage I want to pay for. It's only my loss should something happen.

3 years ago

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Dave Spokane, WA

I've been with Allstate homeowners insurance for a long time and it has generally been good, I've made a few claims and the claims process went well. I only give 3 stars because of the time I asked if my premiums would go up if I filed a claim, and they said no, but then I filed a claim and my rates went up. I went round and round with customer service but did not get satisfaction. After a few years my rates went down again--probably after they recouped the amount they paid on my claim.

3 years ago

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Mandie Bremer Moncks Corner, SC

My parents had this insurance about 20 years ago our basement caught on fire and Allstate did everything they could to make sure the process ran smoothly and we got everything that was lost in the fire replaced.

4 years ago

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Linda Larabee Houston, TX

My agent, Adam P, is absolutely fantastic! While I have not had to place any claims through Allstate yet, I am more than confident they will handle my claim expediently and properly!

4 years ago

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Andrea Smith Idaho Falls, ID

We have had a great experience with our Allstate homeowner's insurance. When we had damage to our home after a storm, they were quick to take care of it and it was a smooth easy process.

6 years ago

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Dan Cardenas San Antonio, TX

DO NOT use ALLSTATE INSURANCE or Dan B. My home was pelted with 1.5" of hail and my roof has a million dents! Allstate Insurance says this is "COSMETIC DAMAGE". My opinion is very different... Allstate nor Agent Dan B cares about your property. They only care about profits. Dan B did nothing to help our family. He told me "we will just deny your claim for some other reason". Five months of fighting with them. Unbelievable treatment of a customer, I've never seen anything like this. FIRE THEM!!

1 year ago

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Joseph Tempe, AZ

We chose Allstate for our home insurance because I wanted the best coverage and fair rates, Allstate provides both, great customer care also

1 year ago

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Who Knows Baltimore, MD

Allstate is a good company for home insurance. Their coverage is great! Ecspecially for the price. Would recommend to anyone looking for home insurance.

2 years ago

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courtney tennant Salem, VA

Allstate took forever to get back with me and the first quote they gave me was very unreasonable. Several quotes later it was still 2x more expensive than my original insurance company.

3 years ago

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Richied

I use Allstate not only for my home insurance, but for my car as well. My representative is very personable and helpful in everything that I’ve ever asked her.

1 year ago

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Angie New York, NY

I've been an Allstate costumer for over 30 years. I am satisfied with them as a company but over the years, their service has changed. I feel you receive less for more money. Rather disappointing. Their customer service is very good with claim filing, which is very important.

1 year ago Edited December 20, 2023

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Laconia Byron Pleasant Grove, AL

They were great. As long as you don't have to file a claim. Then, everything changes. There are restrictions and all. But, they saw me all the way through my claim. And, had awesome customer service.

1 year ago

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Terry Salazar Eagle, ID

Love this company! Have always taken care of our needs in a timely manner. Their rates are better than any of the other companies. Also they have great perks and discounts.

1 year ago

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Christine Ramos Kingston, GA

Too expensive and offer better points redemption options - I do not want to use my points for a "discount" towards a reward - I want my points to cover the cost of whatever I choose. And go back to sending a check for good driving patterns instead of just appling it to the premium

1 year ago Edited August 8, 2023

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Brian Meekhof Camano, WA

Great coverage, great rates, very professional. Ex wife switched thinking we could get a better deal. Needless to say i will be returning. Like they say, "your in good hands"

1 year ago

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Crystal

They give a discount when you bundle up home and auto insurance. However, I wish I could connect my account to my bank account for payments. I kept losing my debit cards and having to replace them which made me miss payments. After a couple of missed payments, you are not allowed to set up auto-pay. That part is very inconvenient.

1 year ago

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mike nowaczyk Sylvania, OH

I like the fact their rates at times can be low however when looking into quoted rate I find out that is for minimum coverage. Also it seems one agent will give a different rate for same coverage quoted by another agent. Their rates are too inconsistent.

2 years ago

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Thawkes2017 AL

Allstate has the best pricing and extremely courteous customer service. We had them for a year but our flood insurance increased and we could no longer afford them.

2 years ago

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Enoch Hein Fort Smith, AR

We have Allstate home insurance for our house. As first time home buyers, the process was made simple by our local agent and we have great coverage for the price.

2 years ago

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A 1 Dallas, TX

The customer service is pretty good but unfortunately the coverages were explained to me better than they actually are. I found this out when I recently made a claim for water damage.

2 years ago

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Fernando Chicago, IL

Their coverage was within my budget. I haven’t had to file a claim, yet. But I know when I do they will be there to help me. Their representatives are awesome

2 years ago

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Cassie Banuelos Clearwater, FL

I liked that they were able to be reached easily and everyone was so nice to speak with. I didn’t like the cost of their product and when I called to negotiate my price they said it was a standard price due to “zone” I was living in and everyone was paying the same even though that was not true.

2 years ago

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gricel valdez Yuma, AZ

All-State is an OK company. Ok pricing. Ok customer service. Ok just about everything. When I switched my policy to another company they said Ok. They never tried to keep me as a customer just sent me on my way with Ok! That's just it. Oh hum nothing out of the ordinary service. Just Ok!

2 years ago Edited August 8, 2022

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John Hillyer Lewiston, ID

Love the people that represent Allstate. They are knowledgeable and answer my questions. If they don't know the answer the research it and get back to me.

3 years ago

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Rick Froid Park Ridge, IL

Best Customer Service Ever ! Have all my insurance with Allstate. Very pleased with their rates and their awesome website for managing all of my policies.

3 years ago Edited February 22, 2022

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Robert Horn II Pahrump, NV

I had Allstate as my home insurance while in Florida. They kept me insured even after all the hurricane disasters.

1 year ago

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Jaden Paul

Allstate initially offered me $866 for a water related damage but later on the company decided not to honor the check, even though the damage was well over $4000. They told me I was not covered by the type of incident so they decided not to issue even the paltry amount of $866.

9 months ago