Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

Large selection of categories
Sales promotions throughout website
Several options for delivery
No hassle return policy
International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

Warranty information difficult to find

While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.

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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.

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User Reviews

Star Rating

3.9

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522 Reviews

Review Breakdown

5 grade

51%

4 grade

21%

3 grade

2 grade

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jayne Moore New York, NY

Wayfair is like Amazon meets Ikea. Their prices go up and down, they will have the same piece of furniture with the same photographs... named and priced differently, and everything feels a little "made in china", but, having said that, their customer service is excellent. I've ordered 3 pieces of flat pack (build it yourself) furniture. With each item, everything was incredible well made, but there was something off, like holes not drilled, or instructions missing a rather crucial part, and in one a panel was completely snapped in half. However their customer service is easy to use, fast and efficient, and every quirk was resolved resulting in a finished and really beautiful product, that looks a lot more expensive than it was. Would I buy machinery from here... not sure, but for household furniture and fixtures, totally recommend!

4 years ago

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Paul Morisset

Bought a Lucia console table from Wayfair. It arrived a day earlier than promised (great) and was easy to assemble. It was the perfect size for the intended spot. I like the finish of the table but unfortunately there was a noticeable gouge on the top shelf. I Thought about returning it, but didn’t want the bother. I am disappointed Wayfair (or third party) did not Properly inspect the product before shipping it to me. There was no damage to the box so gouge was done before shipping. I Unfortunately won’t be buying anything from Trent Austin Design again. Paul Morisset (Ottawa,Ontario)

6 years ago

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Ron Smith

The price was great, the product was a good value and quality. But, the shipping company they used was a nightmare. They didn't show up when they stated they would and left the item beat up and damaged on my porch when they had been instructed not to do that. If I were going to order a large item from Wayfair again, I would need assurance that they were going to use a different shipping company. They did issue a 50% refund and I kept the damaged item, but I would rather have had it arrive undamaged and at the time it had been scheduled.

6 years ago

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Misha

When the old sofa in our family room finally collapsed, we needed a replacement right away. Since our schedules were full, and we did not have time to personally visit many stores, we decided to see what was available online. After identifying the type and style of product we wanted, we found something similar at Wayfair for a better price than we could have found anywhere else. We ordered the sofa, and it arrived quickly. Some assembly was required, as you might imagine, but it was simple. Admittedly, the quality is not the best, but for its use in a teen romp room, and for the overall shopping experience, it is perfect.

1 year ago

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Debra Taylor Chesapeake, VA

I purchased a total of three items from Wayfair: headboard, faucet and floor rug. (1) The headboard was moderately priced and made of brown faux leather. Additionally, the product had a very strong fume that gave me a respiratory illness for a month. Over time, it peeled and needed to be recovered. (2) The faucet was my favorite purchase. It went very well with my one-hole granite sink in my rental property. (3) My recent purchase was a 7' x 9' rug. The pile is very thin and the edges have a cheap Serger stitch. I wanted to return it but settled on a refund of slightly more than the shipping.

2 years ago

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Shante Reeder Draper, UT

I have used Wayfair for several home decor purchases. I love the variety of styles they have, and also how quickly the items ship to you. I have had to return a few things over the years, and they have always been easy to work with!

5 years ago

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Tammy Geddie Tuskegee, AL

I have purchased a few pieces of furniture from Wayfair. The furniture is very pretty and easy to put together. However, it will not withstand daily use. So I put my furniture pieces in areas of my house that is to fill in spaces but not often used so it will look good longer and hopefully last longer. The furniture is very very light weight.

6 years ago

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Florrie Staten Island, NY

I ordered two semi-large Hanukkah decorations. There were two boxes which were thrown at my steps. They were dented; one made it to the landing and the other didn’t make it up the steps. I was not satisfied with the delivery. I usually use the boxes for storage but they were in bad condition. I recommend a different shipper.

6 years ago

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Pete Centerville, UT

I just purchased my headboard from Wayfair and I was very impressed with the quality. It was also a very good price, they have a lot of sales going on all the time so I was able to get a good deal. It came really quickly and the setup was easy. I really like wayfair.

8 years ago

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Tiffany American Fork, UT

Wayfair has a lot of variety, some of it is great, some of it is not so great. The categories offered for searching are nice because you can easily dial down what you are looking for. The site is user friendly. They offer a lot of coupons as well. Delivery is great and quick.

8 years ago

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Sachin Rana

I like to share about my experience with wayfair and i find very very convenient , i have used their website and its user interface is very clear and have multiple sections for each customer taste. I have done shopping for home and their prices are also competitive as well. I appreciate that they also provide promotional offers as well which is very amazing thing to do. In total i have good experience overall.

1 year ago

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Kelsey T.L. Lansing, MI

Wayfair has an extensive selection of furniture and home decor, making it a go-to for my home improvement needs. However, the inconsistency in product quality is a downside. While I've found some excellent pieces, I've also received items that didn't quite meet my expectations in terms of durability. Customer service has been responsive in addressing these issues, but quality control improvements are needed for a more consistent experience.

2 years ago

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TC B Florissant, CO

Going to be honest.....pretty addicted to Wayfair! I love the convenience of ordering online and when you get the sales or Open Box deals....great prices! The return can be a bit frustrating at times because you have to pay for the return....however, I have rarely (less than 5 times) had to do that. My house looks like a Wayfair advertisement! lol. I gave it 4 stars versus 5 stars because the return shipping can be quite pricey.

2 years ago Edited August 11, 2023

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Jessica Prater Ringgold, GA

Wayfair has boat loads of items to choose from. Something for every on k I've ordered from here before. My packages always arrived on time and with no damages. My cats really enjoyed their cat tree and toys. I was a bit disappointed in the night stands I bought. They said night stands but they are more for someone who sleeps on a mattress on the floor. They always have awesome prices.

2 years ago

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Veronica Lawton

I’ve bought several things from them night stands, TV stand had to put them together but it was easy for me to do. My night stands are press wood so if you have a sleep apnea machine put something under it cause it did warp the top where it sat lesson learned but they look great. I would buy from them again and would recommend using them just read up on the product before you buy.

2 years ago

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Adrianne murray Brigham City, UT

I think a few years ago Wayfare didn’t have a great name but in the past couple years I feel like it has gotten to be better quality stuff. My mom bought a hot tub through them which I thought was super crazy but she loves it. When she did run into a small problem they were very helpful and helped her right away. That alone I’m a super fan because she is kind of older and was very frustrated not knowing what to do

5 years ago

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NHite

I purchased a bedding set. The merchandise was very sturdy and of great quality. I recieved my furniture packaged perfect with no flaws. It's been over 6 months and the furniture is still in great shape

6 years ago

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Maile Curtis Salt Lake City, UT

Wayfair has great stuff at affordable prices. I ordered a few different furniture pieces and they were exactly what I was expected. They came when they were supposed to come and we loved their products.

8 years ago

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Denise H. Mona, UT

I purchased a small chandelier from Wayfair; when it came, it was broken. I called them and they refunded my money without question and didn't even want me to send the broken fixture back. I like their customer service!

8 years ago

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Paid Reviewer

Wayfair is an okay company. They do have a lot of options for anything. Earlier, they used to be on the cheaper side but now they are a little more expensive as compared to their competetors. Their customer service is excellent. And I think that's their saving grace.

1 year ago

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Ayomide

During the move in into the apartment we just got last year January, i bought alot of furniture's from Wayfair. They have an huge library of home furniture's of different types wood finish. Their products are of good quality without an issue at all

1 year ago

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Joseph Decatur, GA

I usually had great service and excellent products from this company. After one negative experience when nothing was done about a product I stopped using them not completely because of this experience, but I din't not need any more furniture at the time

1 year ago

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KIMBERLY & TINA CREAN Peoria, AZ

I find myself usually looking at wayfair for the unique items they carry and the large inventory that they have to choose from. The prices are usually right on market pricing or less which is nice. Free shipping is also a plus for me.

1 year ago

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jagarrou Tucson, AZ

I like the offerings and the pricing generally. Sometimes the pricing feels manipulated, with fake sales. And it’s becoming like Amazon - too much of the same product being sold by different suppliers under different SKY’s with different pricing.

1 year ago

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J Adams Charlotte, NC

I have made multiple purchases from Wayfair. The selections can almost be overwhelming sometimes, but with a little work you can find some great deals. I had one issue with an item and they replaced it with very little effort on my part.

2 years ago

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Cat Metzenbaum Ogden, UT

Wayfair offers many high-end products at greatly reduced cost. I have had very good luck finding unusual items for my home such as lamps & side tables. I rated them only 4 stars because their website is difficult to navigate. But if you call and speak with a customer service representative, THAT is easy! Their people know their products.

2 years ago

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A White South Bend, IN

I love Wayfair for the ideas they have and the variety of home goods. The drawback to Wayfair is that many of their items come damaged and it is too much of a pain to return or exchange. Their prices are fair (it's in the name) and there are options you might not find elsewhere.

2 years ago

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Alyssa Davis

Wayfair’s app makes it easy to find exactly what you’re looking for, as well as highlighting deals. They also tend to recommend pieces that compliment past purchases well. Wayfair has furnished the majority of my apartment!

2 years ago

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Crystal Batavia, IL

We purchased a ton of items for our new home from them and were happy with all of them! The only issue we had was they sent us the wrong color cat tree once and were very hard to deal with when trying to fix the problem! But usually when something goes wrong they are easy to work with in resolving the problem!

2 years ago

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Nicole Jones Sandy, UT

I first heard about Wayfair through the commercials I'd see on TV. Shortly after, I downloaded the app and can't believe how large of a selection you have in all the categories...literally endless! I've purchased bar stools, light fixtures, beds and a couch and all have been high quality pieces at a fair price!

5 years ago

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Wendy Liu Bethesda, MD

Wayfair makes finding the perfect furniture and home décor at a price you can afford easier than ever. With over seven million products from more than 7,000 suppliers, they have one of the largest online furniture and home goods selections available.

5 years ago

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RodrigoRamirez Austin, TX

Never heard of Wayfair until this past year. It can be overwhelming and sometimes aren't sure if this truly the best price I'm getting for a certain product like a rug or a dresser. However, I did purchase a rug at a decent price and has served me super well, so I can't complain.

5 years ago

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Ashley Pleasant Grove, UT

I have purchased some furniture from Wayfair and and quality is supurb! There is always free shipping which seems incredible to me. It does take longer than normal though but if you are patient you can really find some great deals.

6 years ago

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Diana Melnyk

I have used Wayfair.ca not .com. Hope this still counts. They have great selection. My brother purchased a beautiful leather sofa from wayfair.com. I would likely shop more online from this store if I lived in the United States.

7 years ago

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Carol N Little

I liked the selection of furniture. It was eclectic and displayed well. There was a good selection and I liked the fact that the furniture was in different styles and colors.

6 years ago

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Joseph West

There are definite bargains to be had and I think that they have everything in the world in stock. It’s just really hard to discern the quality though because some of it is garbage and the reviews aren’t all trustworthy.

1 year ago

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patricia valeri

I have purchased form Wayfair for many years. The quality of goods has diminished in the last few years. I wouldn't mind if the return policy was better such as it used to be.

2 years ago

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E S

I ordered a sofa and I’m extremely happy with it. It’s very dog friendly. The only thing that I wasn’t happy with was the delivery. I bought the L-shape sofa in 2021 and it’s still like new.

2 years ago

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Lisa Cape Coral, FL

Wayfair has a lot of items that your normal stores don't carry. They are quick to ship and items seem to be of good quality. The only thing I dislike is that some items are non returnable and the prices are a bit higher.

2 years ago

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Faith Marie Friedrich Chicago, IL

Best dollar amount spent on small area rugs. They have polypropylene, cotton, jute and wool. Wool, cotton, jute the edge of the rug is flatter, people and pets don't stumble.

2 years ago

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Kaitlyn Rios Ogden, UT

Wayfair is great online giving great furniture selection at low prices. They have a variety of furniture styles that allowed us to furnish several rooms on a budget. Great delivery options too!

5 years ago

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Violet Acosta Stewart Marietta, GA

My wife likes to buy furniture and decorations from this site. And I put all of the items together and hang them up. So far it all seems to be quality products. We will be purchasing more things in the future.

5 years ago

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Nathan D. Warrendale, PA

I ordered my dining room table from Wayfair, I live in an apartment and needed a nice modern table on the smaller side to fit. The package delivered in good shape and the assembly wasn't overly complicated.

6 years ago

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abby becht Pleasant Grove, UT

Wayfair is a good online store that is very easy to use. My friend always gets her decor from here and she absolutely loves it. She says that the products are always a perfect addition to her house.

6 years ago

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Alyssa Boren American Fork, UT

I love how it ships free. Everything is already so much better since I don't have to pay the extra money to ship it. Everything I have gotten has been in good condition after it's been delivered.

6 years ago

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Cassandra Sunnyvale, CA

Wayfair can be a bit overwhelming if you don't know what you are looking for. They have SO many options of items, which can be a good thing or a bad thing. You can get great prices though, so it's worth the search!

6 years ago

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Marissa Redwood Falls, MN

I bought my baby's crib through Wayfair, and the price was significantly cheaper through them than other companies that carried the exact same crib. And they offered free shipping. I was very pleased.

6 years ago

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Andrea Smith Idaho Falls, ID

I have ordered light fixtures and faucets from Wayfair and the quality has been excellent. They arrive quickly, are well-packaged, and I've been very happy with their customer service.

7 years ago

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Tom Pleasant Grove, UT

They have great deals. I like to just browse the site and check on the new deals. Like how quick they can get it to me and it is easy ordering.

7 years ago

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Stevie American Fork, UT

I love online shopping for home decor! I have purchased chairs, a mirror and table. Table came damaged and they paid for me to repair it.

8 years ago