Pier 1 Imports
Is This Your Business?4.2
5.3
Overall Score
Author: Kaitlyn Short
LAST UPDATED: July 18th, 2024
Pier 1 imports launched in 1962. For more than 50 years, they have offered consumers a unique inventory of home and furniture products designed to add creative and fun accent pieces to their home. Their inventory includes handcrafted products as well as trends developed by the team at Pier 1 Imports. Consumers will find a large selection of artistically crafted home goods and furniture from dining room furniture to stylish outdoor accessories.
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The Good
- Large product selection
- Sales and promotions
- Excellent shipping and delivery options
- 45-day return window
The Bad
- No available warranty information
- No product reviews online
The Bottom Line
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Cory Carlson Buffalo, MN
On one occasion, ordered in store and paid for in home delivery and assembly. One product in my order showed up UPS and was damaged. When trying to return product, was told that I had to take it back to the store. They were unwilling to work woth me on getting it picked up and replacing the order and getting it shipped as it should have in the first place. On another occasion, placed an online order and the promo code didn't apply. When calling right after the order was placed, I was told they couldn't cancel the order and that I had to let the order ship and I need to take it back to the store. So glad Amazon exists, done with pier one.
7 years ago
Tomika Leander, TX
I received an email stating my items shipped and received a delivery date. Delivery date came and pass. I call customer relations. I was on hold for one hour. Once someone came on the line. I was told that UPS received the item and did not update there tracking information. I called UPS and they said that was not true. The package was not ordered for pick up or was not dropped. My order was still with the company I ordered. I have now reached out to Pier 1 in their social media accounts. I just want my money back. I will never order from them again.
5 years ago
Daryl B Fayetteville, AR
We shopped Pier 1 and Amoires. They had posted reviews of 2 different Armoire's rated 5.0 from 4 people. The 2nd Armoire different manufacturer and different Armoire had 5.0 rating 4 people same exact verbage as if their pasted and or not the whole honest truth. We were about to purchase the $900 Armoire when we discovered this difference... Really Pier 1
6 years ago
Sandra Smith Jacksonville Beach, FL
Ordered 2 items online that never arrived. Was told 3-5 days, called and was told they couldn’t do anything until 7 days. 7 days passed still no items and the UPS tracking has been sitting on ‘created label’ since day 1. UPS said they never ordered a pick up. I told Pier1 this and they said they can’t cancel the order until another week and they couldn’t see what was going on. Rediculous. All of my other stores purchased from had simple tracking and arrived as stated. Never shopping here again and I want my $320 refunded.
6 years ago
Carolina Jacksonville, FL
The customer service line is horrible they never answer they leave you on hold an hour and never pick up it doesn’t matter if it’s at 9 a clock at night or in the morning.
5 years ago
Oliver Span New York, NY
Bought a bookcase. Collapsed on delivery. Damaged my home. Pier One ignored all calls and emails. DO NOT SHOP THERE.
5 years ago
