Joss & Main

• Expansive Home Catalog
• Free Shipping on $35+ Orders
• Transparent Return Policy
• Helpful Mobile App

Expansive Home Catalog

Joss & Main offers members fresh inventory and flash sales across several categories on its site:

• Home Furniture — end table, bar stool, bed and sofa, benches, coffee table, storage cabinet, etc.
• Decor and Pillows — wall decor, throw pillow, ottoman, wallpaper, decorative accessories, curtains and drapes, etc.
• Lighting — ceiling fan, pendant light kit, table and floor lamp, candle holder, etc.
• Rug Options — area rug, hallway runner, door and bathroom mat, etc.
• Bed and Bath — bed frame, bedding set, vanity, hamper and basket, comforter and duvet fills, bathroom storage, etc.
• Home Office — desk, bookcase, office chair, filing cabinet, etc.
• Kitchen and Dining — dining room table, china cabinet, flatware, serving bowl, utensil, etc.
• Outdoor — patio furniture, pot planter, furniture cushion, barware, outdoor fireplace, etc.
• Home Improvement — bathroom and kitchen fixture, hardware, wall shelf, barn door, etc.

Free Shipping on $35+ Orders

Joss & Main provides free shipping on all orders worth $35 or more (otherwise, the company charges $4.99 per item for shipping). What's more, the company shipping policy is both easily accessible and transparent. Joss & Main will not surprise customers with hidden or unexpected handling fees at the last step of the online checkout process. If fees, such as sales tax, are applied, customers will be notified of the price change.

Transparent Return Policy

The furniture store also provides a thorough and easy to follow return policy on its site with some exceptions*, customers can receive either a full refund or store credit on all items returned within 30 days. Mattress purchases also come with a 100-night trial. Shipping charges will not, however, be refunded. That said, if a product is either defective or damaged upon arrival to the customer, Joss & Main will waive the shipping fees and work with the customer to find an agreeable option.

*Clearance items, gift card, bundled items, personalized items, assembled items, products marked "Non-Returnable", open box items

Helpful Mobile App

the Joss & Main app is designed to help members browse thousands of home decor options, make decorating wish lists, and virtually preview products in the home. Customers can also receive instant text notifications on upcoming sales and deals on their favorite items, shop new arrivals each month, and track the shipping status of their orders.

• No Live Chat
• No Free Returns

No Live Chat

While Joss & Main appears to have an extensive knowledge base to help customers navigate a variety of potential issues, the company does not appear to have a live chat feature on either its desktop site or its mobile app. Customers in need of immediate help, who don't want to wait on hold with a customer service representative over the phone, may have better luck reaching the company through its Facebook Messenger page.

No Free Returns

As mentioned above, unless a product is damaged or defective, customers will have to foot all applicable shipping costs for their returns.