Pier 1 Imports Logo
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122 User Reviews

5.3

Overall Score

LAST UPDATED: March 14th, 2022

Pier 1 imports launched in 1962. For more than 50 years, they have offered consumers a unique inventory of home and furniture products designed to add creative and fun accent pieces to their home. Their inventory includes handcrafted products as well as trends developed by the team at Pier 1 Imports. Consumers will find a large selection of artistically crafted home goods and furniture from dining room furniture to stylish outdoor accessories.

 

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The Good

  • Large product selection
  • Sales and promotions
  • Excellent shipping and delivery options
  • 45-day return window
Pier 1 imports offers customers a large selection of artistically designed home décor and furniture. A list of 10 categories are available which include outdoor, furniture, rugs and curtains, pillows and cushions, dining and entertaining, bedroom, mirrors and wall décor, décor and lighting, seasonal and gifts, clearance and sale. Pier 1 Imports features discounted items and sales promotions on their front page making it easy for customers to access sales as soon as they enter the website. A sales and clearance tab is featured in the list of category selections as well. Customers will find discounts on a large selection of Pier 1 products. For quick access to sales and discounts, consumers are able to sign up for email alerts pertaining to special offers as well as receive 10% off of their next purchase when they sign up. Because Pier 1 offers items available online as well as in their many store locations, free same day in store pick up is available on thousands of products. They also offer several appealing delivery options which make ordering simple for the customer. Customers can expect fairly quick delivery typically within 3 to 7 business days from the order date. Delivery charges start at $5.00 for items $15.00 or less and go up to 10% for items over $400. Customers have the option to select in home delivery where items are delivered within 14 days. White Glove Delivery service is also available for $169. This service includes inspection, unpacking, and assembly in the customer's room of choice. Pier 1 Imports allots 45 days to return products. The original form of payment as well as receipt must be provided with the return. Refunds take up to 14 days to process. If a customer does not have the original receipt, they may still receive store credit or a refund for the current purchase price with a valid form of ID. Customers are able to return items to any of their stores with the required documents.
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The Bad

  • No available warranty information
  • No product reviews online
We could not find any specific warranty information on the Pier 1 Imports website. Customers may need to contact customer service for warranty information on specific products. A customer service representative may be contacted via phone at 800-245-4595. Another area which is lacking in the online shopping experience for is the ability to read and leave reviews of products. They have a track record of selling high-quality items at a price which is affordable, but having this functionality would make the online shopping experience more complete and give consumers more confidence when buying large items sight-unseen. Shipping charges for Alaska and Hawaii are high and many items may not be available for shipping to AK and HI.
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The Bottom Line

Pier 1 Imports offers a wide selection of products with excellent customer service. Their products are unique and well-crafted offering consumers high quality accent pieces for their home. A wide variety of delivery options as well as multiple sales offers and discounts makes shopping easy and affordable. We recommend Pier 1 Imports to customers looking for unique pieces at competitive prices.
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Star Rating

4.1

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122 Reviews

Review Breakdown

5 grade

45%

4 grade

31%

3 grade

15%

2 grade

4%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Cory Carlson Buffalo, MN

On one occasion, ordered in store and paid for in home delivery and assembly. One product in my order showed up UPS and was damaged. When trying to return product, was told that I had to take it back to the store. They were unwilling to work woth me on getting it picked up and replacing the order and getting it shipped as it should have in the first place. On another occasion, placed an online order and the promo code didn't apply. When calling right after the order was placed, I was told they couldn't cancel the order and that I had to let the order ship and I need to take it back to the store. So glad Amazon exists, done with pier one.

4 years ago

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Tomika Leander, TX

I received an email stating my items shipped and received a delivery date. Delivery date came and pass. I call customer relations. I was on hold for one hour. Once someone came on the line. I was told that UPS received the item and did not update there tracking information. I called UPS and they said that was not true. The package was not ordered for pick up or was not dropped. My order was still with the company I ordered. I have now reached out to Pier 1 in their social media accounts. I just want my money back. I will never order from them again.

3 years ago

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Daryl B Fayetteville, AR

We shopped Pier 1 and Amoires. They had posted reviews of 2 different Armoire's rated 5.0 from 4 people. The 2nd Armoire different manufacturer and different Armoire had 5.0 rating 4 people same exact verbage as if their pasted and or not the whole honest truth. We were about to purchase the $900 Armoire when we discovered this difference... Really Pier 1

3 years ago

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Sandra Smith Jacksonville Beach, FL

Ordered 2 items online that never arrived. Was told 3-5 days, called and was told they couldn’t do anything until 7 days. 7 days passed still no items and the UPS tracking has been sitting on ‘created label’ since day 1. UPS said they never ordered a pick up. I told Pier1 this and they said they can’t cancel the order until another week and they couldn’t see what was going on. Rediculous. All of my other stores purchased from had simple tracking and arrived as stated. Never shopping here again and I want my $320 refunded.

3 years ago

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Carolina Jacksonville, FL

The customer service line is horrible they never answer they leave you on hold an hour and never pick up it doesn’t matter if it’s at 9 a clock at night or in the morning.

3 years ago

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Oliver Span New York, NY

Bought a bookcase. Collapsed on delivery. Damaged my home. Pier One ignored all calls and emails. DO NOT SHOP THERE.

3 years ago