Pier 1 Imports Logo
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6.8

Overall Score

LAST UPDATED: February 29th, 2024

Pier 1 imports launched in 1962. For more than 50 years, they have offered consumers a unique inventory of home and furniture products designed to add creative and fun accent pieces to their home. Their inventory includes handcrafted products as well as trends developed by the team at Pier 1 Imports. Consumers will find a large selection of artistically crafted home goods and furniture from dining room furniture to stylish outdoor accessories.

 

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The Good

  • Large product selection
  • Sales and promotions
  • Excellent shipping and delivery options
  • 45-day return window
Pier 1 imports offers customers a large selection of artistically designed home décor and furniture. A list of 10 categories are available which include outdoor, furniture, rugs and curtains, pillows and cushions, dining and entertaining, bedroom, mirrors and wall décor, décor and lighting, seasonal and gifts, clearance and sale. Pier 1 Imports features discounted items and sales promotions on their front page making it easy for customers to access sales as soon as they enter the website. A sales and clearance tab is featured in the list of category selections as well. Customers will find discounts on a large selection of Pier 1 products. For quick access to sales and discounts, consumers are able to sign up for email alerts pertaining to special offers as well as receive 10% off of their next purchase when they sign up. Because Pier 1 offers items available online as well as in their many store locations, free same day in store pick up is available on thousands of products. They also offer several appealing delivery options which make ordering simple for the customer. Customers can expect fairly quick delivery typically within 3 to 7 business days from the order date. Delivery charges start at $5.00 for items $15.00 or less and go up to 10% for items over $400. Customers have the option to select in home delivery where items are delivered within 14 days. White Glove Delivery service is also available for $169. This service includes inspection, unpacking, and assembly in the customer's room of choice. Pier 1 Imports allots 45 days to return products. The original form of payment as well as receipt must be provided with the return. Refunds take up to 14 days to process. If a customer does not have the original receipt, they may still receive store credit or a refund for the current purchase price with a valid form of ID. Customers are able to return items to any of their stores with the required documents.
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The Bad

  • No available warranty information
  • No product reviews online
We could not find any specific warranty information on the Pier 1 Imports website. Customers may need to contact customer service for warranty information on specific products. A customer service representative may be contacted via phone at 800-245-4595. Another area which is lacking in the online shopping experience for is the ability to read and leave reviews of products. They have a track record of selling high-quality items at a price which is affordable, but having this functionality would make the online shopping experience more complete and give consumers more confidence when buying large items sight-unseen. Shipping charges for Alaska and Hawaii are high and many items may not be available for shipping to AK and HI.
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The Bottom Line

Pier 1 Imports offers a wide selection of products with excellent customer service. Their products are unique and well-crafted offering consumers high quality accent pieces for their home. A wide variety of delivery options as well as multiple sales offers and discounts makes shopping easy and affordable. We recommend Pier 1 Imports to customers looking for unique pieces at competitive prices.
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Star Rating

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4.5

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176 Reviews

Review Breakdown

5 grade

48%

4 grade

32%

3 grade

14%

2 grade

3%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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veronica angelo Weston, MA

I recently furnished my living room with pieces from Pier 1 Imports and I couldn't be happier with the results. Their selection of home decor is unique and now I have a personalized and stylish space. The staff at Pier 1 Imports were friendly and helpful, making my shopping experience enjoyable and stress-free.

1 month ago

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Arooj Naeem Washington, DC

Pier 1 Imports has been a charming destination for my home decor needs. The eclectic and unique pieces reflect a global influence, adding character to my living spaces. The store's ever-changing inventory keeps each visit interesting. While prices can be on the higher side, the quality and distinctiveness of the items make Pier 1 Imports a worthwhile choice for enhancing my home's aesthetic.

2 months ago

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Rica James Westland, MI

I miss this store. Locations in my area have been closed down. But I love the quality of everything I ever purchased here.

1 week ago

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Sodiq Ada Ashburn, VA

Pier 1 imports has some beautiful furniture and their price fit my budget the barstool that I bought from them was shipped successfully to my home and the barstools was strong and I don’t think it can break anytime soon

1 month ago

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Adalberto Rodriguez Livermore, CA

My mom always finds a way to get us to shop here and it never disappoints. I will be a lifetime customer of Pier 1 Imports. The customer service is amazing. Always willing to help.

1 month ago Edited January 22, 2024

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Dawn Grover

I actually love the store. The one close to us has closed down, but I loved the world cultures represented in the items I could find at pier one. Sometimes it seemed a little pricey, but I was on a pretty strict budget. I even loved the smell of the store.

1 month ago

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Carol Tampa, FL

Friends always wanted to know where I purchased my patio and pictures from. Soon there were also buying from Pier One. Sad they closed the nearest one to me. I definitely am searching for another location. Distance doesn’t matter because I always find what I’m looking for ❤️

2 months ago

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Gbenga Elijah Clifton, NJ

The best beauty and functional products in terms of size, beauty and height

2 days ago Edited March 1, 2024

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Angie New York, NY

Always liked Pier 1 Imports products and selections. Unfortunately, they closed all of the stores in my area but when traveling, I stop in a Pier 1 Imports if available.

2 months ago

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Kelsey T.L. Lansing, MI

Pier 1 Imports has an array of unique and stylish home decor items that are hard to find elsewhere. The downside, however, is the cost. While the quality is generally good, the prices can be on the higher side. It's a great place for special pieces, but be prepared to spend a bit more to bring them home.

4 months ago

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Sherran Nutson Atlanta, GA

I love shopping at Pier 1 Imports. They carry a unique variety of house furnishing that are one of a kind. Pier 1 Imports have decent prices for quality furnishing that make my home look like I spend a million bucks. Although Pier 1 Imports is located in most cities I visit, whenever I run across a Pier 1 Imports, I stop and shop.

7 months ago

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Shirley Vickinovac Lincoln, NE

We love, pier one imports! But there are no longer any locations in our area, they all closed. Which is unfortunate, because we got a set of dishes from there for a wedding gift, and I am unable to purchase the extra dishes that we didn’t get it. It was always a fun store to visit.

8 months ago

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susan Roscommon, MI

The 48" round "Ronan" table I bought is a very nice. The leaf has a fold-up feature and adjustable pegs at the bottom of the legs which was a surprise. The table is well-made, sturdy and attractive. I do, however, feel the table appeared to be all one stain in the photo. I preferred the more natural tone of the top. Easy to assemble. The table doesn't close tightly but I'm still giving it five stars for the price and quality.

5 years ago

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Cat Metzenbaum Ogden, UT

I found a jute rug at Pier 1 that was unavailable any where else. It's woven with beautifully patterned squares sewn together like a quilt. It is good quality and has lasted for years. The best part about shopping at Pier 1 is the intoxicating aroma in the store! I think the smell is from eucalyptus leaves and/or potpourri that they sell. I wanted to stay in the store forever. A friend bought me the cutest bedside table at Pier 1. It is sturdy, a style I like, and just the right color.

9 months ago

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scotty MN

Pier one had great taste in the products they offer, along with good pricing they are an excellent option when shopping home goods

2 months ago

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Raj R

Large selection of items, including categories to choose from such as clearances, flash sales, and holiday blowouts.

2 months ago

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Aaron Anderson

Home Furnishing Store: Stylish decor, affordable prices. Elevate your space with their trendy and budget-friendly offerings

3 months ago Edited November 20, 2023

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Reb R

They closed all the stores in my area and it makes me so sad. I used to love to wander around the store & find cool/unique things. I feel lien the quality was always very good and the prices were very reasonable.

5 months ago

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Alexciz

Pier 1 is like the quiet hero! I always forget they are near then when I drive by I pop in and grab amazing products that are a little pricy but you DEFINITELY get what you pay for. Fantastic quality and never disappointed.

7 months ago

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Michelle Rios Ogden, UT

The select items I purchase from Pier 1 Imports are always the ones that get the most compliments. I found the perfect cranberry fairy lights to brighten my garland this Christmas, drawing the eye to the perfect stockings that adorned my mantle. Thank you Pier 1 for always having that perfect something to complete my room!

4 years ago

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Eddie Rios Ogden, UT

Pier 1 Imports offers unique and trendy pieces that are hard to find anywhere else. They offer great design and decorating pieces that give my home a unique flair. With learned sales associates, and great customer care, Pier 1 Imports does a great job of making decorating look easy and my end result is just fabulous!

4 years ago

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Wesley Womack

Looking for some coffee mugs, we picked out two stackable identical sets of 4 large mugs. Store associate, said they are on sail tomorrow buy one get the second half off. We asked seeing how we lived 50 miles away if we could have the sale. No we could not, I looked on line, the sale was in fact going on. We went back into the store showed the manager who said the mugs we had were not included, than showed her the picture of the vary same set. She still said no, we said fine we’ll return and order them online for pickup in store for the sale price. She then reluctantly gave us the sale price. It was like the money was coming out of her pocket. Lessons learned, always check the web page before buying at Pier 1.

5 years ago

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Julie Kincaid Soldotna, AK

I love shopping at Pier One Imports. I bought a really cute armchair from them this year, and it works well in my sunroom. Their store always smells so good. Sometimes I want to go in there just to smell the place. I signed up for their credit card, because i love the rewards they offer. The employees are always helpful and they make it easy to make returns if necessary. I would recommend them!

4 years ago

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Preet Gill Fresno, CA

Best quality ever ,you can't believe i purchased two vases from there n everyone always ask me from where you buy them ...Amazing things

5 months ago

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C B La Puente, CA

I stopped by once at a store in Oregon, not going to lie, their furniture was top notch! Wish I bought some of their furniture at the time, great aesthetics!

6 months ago

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peggy cherry Fayetteville, NC

Pier 1 has those unique finds. I love the statement pieces from their. Shopping inside their store is for those who desire to stand out and be creative.

8 months ago

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Beverly Schacher Gulfport, MS

Pier 1 Imports has great quality, unique items for your home. Their prices seem a little high but not overly so. If you are looking for decorating ideas this place will inspire you! I recommend.

4 years ago

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Klara Lorinczi Aurora, CO

Some of their products are of mediocre to poor quality. Also, if you purchase a sale item, they won't let you return it or exchange it. You're better off going to Kohls or Walmart. They will allow you to return or exchange anything, sale or not. Pier One doesn't care about their customers, just their profits. I bought a rug there on sale for $200. When I got it home, it was too big for my room. They claim since it was on sale, they can't or won't allow me to exchange it. I called their customer service line and was told the same thing. They just don't care about their customers satisfaction. I recommend everyone be wary of what you buy there. Take a close look at the quality and size since you can't take it back. I think that's very poor company policy - they put their profits ahead of their customer satisfaction. Not good business -same deal that drove Kmart out of business.

4 years ago

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Shari Evers Lehi, UT

My realtor gave me a gift card to Pier 1 when I finalized the purchase of my home. That was the first time I had been to the store. I was pleasantly surprised with all the creative odds and ends. I look at Pier 1 as my knick knack store whenever I am needing a small change.

5 years ago

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Hannah Pleasant Grove, UT

Our favorite bookcases are from Pier1. They are unique yet classy. They add a great modern touch to our living room. So far they have withstood the test of time and we have been really happy with them.

6 years ago

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Nick Engledow Avon, IN

Great selection for the home. Unique selections. Quality items

1 month ago

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jennifer mcleod Myrtle Beach, SC

The store is just a five star store everything in pier 1 is so nicely made and it’s just really heavy duty stuff is top of the line and the customer service there is out of this world fabulous the prices are great in merchandise it’s just one of a kind if you’re looking for a piece that no one else has best place to go Pier 1

1 year ago

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take7 Sandy, UT

We bought some lighting fixtures and home decor items from here and it was great. It was priced just right to get everything we needed. The staff was friendly and knowledgeable. We had to return one piece and that wasn't a problem.

4 years ago

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Kaitlyn Rios Ogden, UT

Pier 1 Imports is the best at finding Unique furniture pieces. While this might be a retail chain, the furniture products do not feel like assembly line furniture. They offer unique style, refreshingly original and great pricing.

4 years ago

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Ashley Pleasant Grove, UT

Pier 1 Imports is my favorite store when it comes to buying new accent rugs for the home. They have the best variety at very excellent prices. My friends always comment, "Where did you get that rug, I love it". I also love the unique picture frames. They are one of a kind.

4 years ago

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Jowara Morgande

They always have quality merchandise at a great price. It's nice to shop in a nice store like this one.

4 months ago

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Be Smart

I give a 4 star due to items being pricey. I love the one of a kind finds and hand made goods. I love their quality flowers.

5 months ago

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Yolanda Briganti Riverton, UT

The Pier 1 near me is going out of business. I thought I might be able to find a mirror for my bathroom there but no such luck. I was not very impressed with the prices for going out of business. I did buy an entry mat there which has held up in some parts.

3 years ago

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Kimmi Riverton, UT

They carry beautiful and interesting home decor items. I love looking at their holiday options. It is priced a little high but their staff has always been friendly and helpful.

4 years ago

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Tom Pleasant Grove, UT

If you are looking to bring a piece of furniture, or an object that will complete your decoration ideas this is the place. You don't have to go to a foreign land to get these items, they are at Pier 1.

5 years ago

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Cassidy Gundersen Orem, UT

Pier1 has some of the cutest and quality decor that I can find! I love that everything is unique and ornate. The sales clerks have always been helpful and nice. But, I have a hard time justifying buying much from there because I feel like so much of it is way overpriced.

6 years ago

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Cory Carlson Buffalo, MN

On one occasion, ordered in store and paid for in home delivery and assembly. One product in my order showed up UPS and was damaged. When trying to return product, was told that I had to take it back to the store. They were unwilling to work woth me on getting it picked up and replacing the order and getting it shipped as it should have in the first place. On another occasion, placed an online order and the promo code didn't apply. When calling right after the order was placed, I was told they couldn't cancel the order and that I had to let the order ship and I need to take it back to the store. So glad Amazon exists, done with pier one.

6 years ago

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Crystal Batavia, IL

I've shopped here for many years! I'm so sad our location recently closed down. I love all of the unique finds! They have lots of conversation pieces and things you can't get anywhere else!

11 months ago

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Jaelyn Morris Tallahassee, FL

I love shopping for furniture at Pier 1 Imports. They have lots of styles for lots of different tastes, and they have payment plans. I got my coffee table from Pier 1 and it still looks great after 5 years.

1 year ago

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Jill Tallahassee, FL

Pier 1 is the place to shop when you need that special gift, or that unique addition to your home decor. Their staff is always courteous and knowlegeable about their products and are very eager to share their talents with the customers.

2 years ago Edited March 9, 2022

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Lizabeth Augustine Holmdel, NJ

Love Pier 1. Store always looks like you want your house to look but just don't know how to arrange so beautifully. Great for gifts. Always cozy and warm customer service. I think its the store atmosphere.

3 years ago

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Syl North Port, FL

I bought my dining chairs from the store in Orlando. The sales associates are helpful, have a positive attitude and friendly. Plus the store is settled beautifully. I recommend it to everyone!

4 years ago

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Michelle Schow Saratoga Springs, UT

Pier 1 is a great place to shop for small kitchen essentials. I also like to go there to find birthday presents for friends. They have unique products and their styles are very classy.

4 years ago

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Reckholdt Draper, UT

Love their furniture. We got an AMAZING bunk bed from there and we live it. They came and installed it and it was so easy. They also have very cute bedding we have purchased in the past.

4 years ago

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Madelyn Madison, MS

Omg! I love love love pier one. It offers so many unique ideas for your home. Lots of beautiful decor. Let's not forget the candles. They smell so wonderful.. I just enjoy visiting as of her as I can.

4 years ago