Joss & Main Logo
star star star_half star_border star_border
29 User Reviews

5.4

Overall Score

LAST UPDATED: January 20th, 2021

Founded at the tail end of 2010, Joss & Main is a members only private sales online store and subsidiary of Wayfair, Inc. The company features a wide selection of home furniture, decor and pillows, lighting, rug options, and more. With free shipping on orders over $35, a user-friendly mobile app, and fast and easy returns, Joss & Main offers members an exclusive look at affordable and contemporary home furnishing.

 

Top Ranked Companies

IKEA Logo
#1 IKEA chevron_right
9.6 Overall Score
4.4
star star star star star_half
(497)
Target Logo
#2 Target chevron_right
8.8 Overall Score
4.5
star star star star star_half
(357)
Bed Bath And Beyond Logo
#3 Bed Bath And Beyond chevron_right
8.4 Overall Score
4.2
star star star star star_border
(336)
thumb_up

The Good

  • Expansive Home Catalog
  • Free Shipping on $35+ Orders
  • Transparent Return Policy
  • Helpful Mobile App

Expansive Home Catalog

Joss & Main offers members fresh inventory and flash sales across several categories on its site:

  • Home Furniture — end table, bar stool, bed and sofa, benches, coffee table, storage cabinet, etc.
  • Decor and Pillows — wall decor, throw pillow, ottoman, wallpaper, decorative accessories, curtains and drapes, etc.
  • Lighting — ceiling fan, pendant light kit, table and floor lamp, candle holder, etc.
  • Rug Options — area rug, hallway runner, door and bathroom mat, etc.
  • Bed and Bath — bed frame, bedding set, vanity, hamper and basket, comforter and duvet fills, bathroom storage, etc.
  • Home Office — desk, bookcase, office chair, filing cabinet, etc.
  • Kitchen and Dining — dining room table, china cabinet, flatware, serving bowl, utensil, etc.
  • Outdoor — patio furniture, pot planter, furniture cushion, barware, outdoor fireplace, etc.
  • Home Improvement — bathroom and kitchen fixture, hardware, wall shelf, barn door, etc.

Free Shipping on $35+ Orders

Joss & Main provides free shipping on all orders worth $35 or more (otherwise, the company charges $4.99 per item for shipping). What's more, the company shipping policy is both easily accessible and transparent. Joss & Main will not surprise customers with hidden or unexpected handling fees at the last step of the online checkout process. If fees, such as sales tax, are applied, customers will be notified of the price change.

Transparent Return Policy

The furniture store also provides a thorough and easy to follow return policy on its site with some exceptions*, customers can receive either a full refund or store credit on all items returned within 30 days. Mattress purchases also come with a 100-night trial. Shipping charges will not, however, be refunded. That said, if a product is either defective or damaged upon arrival to the customer, Joss & Main will waive the shipping fees and work with the customer to find an agreeable option.

*Clearance items, gift card, bundled items, personalized items, assembled items, products marked "Non-Returnable", open box items

Helpful Mobile App

the Joss & Main app is designed to help members browse thousands of home decor options, make decorating wish lists, and virtually preview products in the home. Customers can also receive instant text notifications on upcoming sales and deals on their favorite items, shop new arrivals each month, and track the shipping status of their orders.

thumb_down

The Bad

  • No Live Chat
  • No Free Returns

No Live Chat

While Joss & Main appears to have an extensive knowledge base to help customers navigate a variety of potential issues, the company does not appear to have a live chat feature on either its desktop site or its mobile app. Customers in need of immediate help, who don't want to wait on hold with a customer service representative over the phone, may have better luck reaching the company through its Facebook Messenger page.

No Free Returns

As mentioned above, unless a product is damaged or defective, customers will have to foot all applicable shipping costs for their returns.

gavel

The Bottom Line

Joss & Main provides members with a modern furniture selection at an affordable price. The company's inventory is comparable with that of leading furniture stores, and the Joss & Main app give customers a virtual view of how certain pieces will actually look in their homes. Given that leading companies offer free shipping on returns, Joss & Main's return policy could see some improvement. The lack of a chat feature may not be a huge hinderance if customers have an active Facebook Messenger account.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

2.4

star star star_half star_border star_border

29 Reviews

Review Breakdown

5 grade

28%

4 grade

7%

3 grade

3%

2 grade

3%

1 grade

59%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star_half star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Jackie Fort Myers, FL

And I think to myself what a wonderful world. I ordered this plaque for it is one of my favorite songs. A song I sang as I rocked my baby to sleep 22 years ago. He passed away and I had to have this. I had a dresser made for me which now holds pictures of him, his first stuffed animal, a small urn and a plant. I couldn’t of been happier with everything about my purchase. It is beautiful.

2 years ago

star star star star_border star_border

Deanna Bradenton, FL

I am very disappointed with how long it is taking to get my furniture. Ordered on Oct. 12 and site said delivery by 18th. It did not specify the 18th was to be the local joss main warehouse and that our stuff would be later than that date, so finally on Oct. 20 i received the delivery appointment email saying my appointment is set for oct. 24. If you want it sooner it is not an option on the reschedule page the 24th was the soonest they would schedule. Anyway because we thought we were getting our new furniture on the 18th we had our old furniture removed on the 17th. We only have a campers chair and a folding chair in our living room. Joss & Main needs to be more transparent about shipping to the actual customers home not the warehouse. Or say that it typically takes 2 weeks from payment to receive furniture. Not happy at all that i am paying over 2500. Dollars for furniture and they cant be more specific about delivery. Now we have folding chairs for a full 7 days while we wait!

2 years ago

star star_border star_border star_border star_border

zulema torres Long Beach, CA

I refuse to do business with this… I refuse to do business with this company. I purchased a bed and specifically requested doorway entry delivery due to the fact that I live in a apartment on the second floor and my husband is disabled and cannot possibly pick up a bed. Next thing I know, my bed was delivered and left outside by the curb next to the neighbors garage. I was not contacted with any notice of my delivery being dropped off nor a window of time to receive it. I demanded them to pick it up immediately since no one was home to receive it or move it and it was in danger of being stolen or damaged. Then they stated I would be responsible for any damages to the merchandise when they pick it up the next day. WHO IS GOING TO SECURE THE MERCHANDISE WHEN NO ONE IS HOME OR ABLE TO MOVE THE PRODUCT!? I could not believe how negligent this company was. I saved money for three years to purchase a nice bed and they leave it outside in the curb with no regard for the care of the merchandise or the customers needs. Amazon doesn't even leave my dollar phone cases with such disregard! I always know a time and am given a proper notice to ensure I am aware of my delivery. I am sorry, I do not want to be so negative but I am shocked that any business could ever think this is acceptable. Oh then they want to add a delivery charge for my return....GET OUT OF HERE! You dumped my bed on the curb so come pick it up on the curb where you left it.

1 year ago

star star_border star_border star_border star_border

Adriana Miami, FL

I just received an email saying the item is ONCE AGAIN in back order and the new estimated day for delivery is march 25. THIS IS A JOKE!!!!! Joss and Main is THE WORST COMPANY I've ever dealt with. Joss and Main has LIED TO ME SEVERAL TIMES!!!! At this point I want to cancel my order and I want a full refund IMMEDIATELY to my credit card. Joss and Main basically took my money for more than 2 months and I still haven't received my item and on top of that I've been paying interest on the almost $1000.00 I paid. THIS IS SO DISRESPECTFUL!! Wait to hear from me in all of your social media!!! I HAVE BEEN WAITING SINCE NOVEMBER OF LAST YEAR!!!!!!!!!!!!

2 years ago

star star_border star_border star_border star_border

Faranne M Fairview Heights, IL

I first have to say, for me to actually take the time out my day to sit down and type this up, means this has gotten way out of hand. I placed an order for a 9 X 12 area rug on 11/24/18. When I received the rug the following week I realized Joss & Main had sent me the wrong rug. I contacted customer service and they said they could fix the problem by placing another order for my correct rug. I asked them if it would be possible to order the rug I want in a size down (8 X 10) because looking at the incorrect rug on my floor, I would prefer the size to be slightly smaller. The gentleman said I would have to process the replacement prior to processing an exchange. So basically, return the incorrect rug, let him order a rug in a size I don’t want, have them deliver the correct rug in the size I don’t want, then call back to tell them I want to return it and exchange it for a size I do want. He also asked for me to repackage the incorrect rug to be picked back up by FedEx. I told the worker the rug came in a sealed plastic bag which was cut open for me to discover it was the wrong rug. There was no way to reuse the packaging. I was then asked to buy supplies to use. I told them I would NOT use my own money to buy supplies to fix something that was their mess up. They offered me a credit to cover the supplies. Although annoyed with that logic, I went ahead. I went to Lowe’s and bought plastic wrap and tape and re-rolled the 9X12 rug. The CORRECT rug (wrong size) was scheduled for delivery 12/1/18, but did not get delivered until 12/3/18. On 12/3/18, FedEx also came to pick up the incorrect rug. Joss & Main sent me a return label for my correct rug (wrong size) to be picked BACK up by FedEx for 12/4/18. On the return instructions, it specifically states “We’ll issue $XXX.XX in store credit to your Joss & Main account within 1 business day after pickup” which would have been 12/5/18. By 12/6/18, I had not received a refund so I contacted Joss & Main because I was anxious about repurchasing the correct rug in the size I’d like so I could have it by Christmas. The worker stated he would “release the funds” and I should see them in my Joss & Main account as in store credit by the next day (12/7/18). The next day, still no refund. I again contacted Joss & Main. This time the agent stated I was wrong to believe I’d receive a refund the day after the item was picked up from me and that it’s ACTUALLY the day after the warehouse receives it. I disputed that “policy” since I had email proof that Joss & Main sent me stating otherwise. Regardless of the fact I had proof that I should have received a refund days prior, the agent stated my item was received in the warehouse Thursday, 12/6/18 MEANING at that time a day had passed since the item was received in the warehouse and I was entitled to my refund (per their new made up policy). AGAIN, I am told by a worker that he is releasing my refund and it will be available no later than Monday, 12/10/18. Monday rolls around and no refund. I call customer service again. Same story. The refund is released a day after the warehouse receives it but the worker was going to release the hold and it will be available by the next day. Next day comes (Tuesday, 12/11/18) and STILL no refund. At this point, I haven’t had any products in over a week. Joss & Main HAS both rugs but I STILL HAVE NO REFUND. I call customer service. The agent places me on hold for awhile. When he finally comes back I’m informed it’s been escalated and I should be hearing from a “case manager” regarding my refund. He told me it looks like my case is “sitting waiting to be processed”. WHAT DOES THAT EVEN MEAN?!! I’ve been getting the run around since day ONE. I’m mad I’m being forced to receive an in-store credit (whenever that’ll even take place). If I had the option, I wouldn’t spend another dime towards this company. As quick as they are to take peoples money, they should be in returning it when the customer returns the product. Also, don’t false advertise. They made this return process seem like a breeze. Here I am a week later still trying to get my money back. What’s sad is, after reading countless reviews, I’m somewhat relieved to see I’m not the only one dealing with horrible customer service. Save yourself the hassle. Just RUN! And I bet you what’s going to end up happening is they’ll try to consider what they refunded me to buy supplies as a portion of my refund for the rug. So basically...I paid them to return a product I didn’t even order.

2 years ago

star star_border star_border star_border star_border

Jose Luis Rimada Miami, FL

Worse company ever dealt with. I order a platform bed on Friday around 11pm, and on Saturday my wife decided that we could have gotten something better, so I called to cancel and was told that i will be receiving an email with the request to cancel. I went ahead and called back on Monday, and was told to wait until 5pm to see if the bed was shipped or not. Keep in mind that the bed was showing not shipped on the website. At around 3pm I get an email stating that my order has finally shipped. The company is now willing to re route my order for a $100 fee. What a way to do business. One of the best ways to gain returning customers is be having hassle free return. I might be stuck with my order this time, but I will definitely not ordering from this company ever again, and I will make sure I find all possible ways to write reviews about my horrible experience with this company. You should learn from Nordstrom on how a great company works.

3 years ago

star star_border star_border star_border star_border

Cathy Sarasota, FL

I am not giving a negative review of this sectional as I have yet to receive it. The sectional looks beautiful. I ordered my sectional on September 17th and have yet to receive it. My Anneliese has been lost in transit not once, but twice. I am currently scheduled to receive it Dec 20th. Or Jan 5th. I have received multiple emails. I spent approximately 3 hours of my life- not in one sitting of course- speaking to multiple Joss and Main/Wayfair customer care representatives. Four to be exact- all who told me there was nothing they could do to help expedite the shipment of my re-ordered sectional. It apparently ships freight only. I was soo disheartened as I was having family fly in for a Thanksgiving celebration and would not have adequate seating. We recently purchased a new home and had disposed of our old living room furniture in anticipation of the Anneliese sectional. I kept asking to speak to a manager and was finally connected to Linda B. who thus far has been the only bright spot in this company. She was extremely professional and polite and sympathetic to our situation. She understood what a stressful development this had become for us and offered multiple ways to compensate us for our inconvenience. We had an outdoor seating arrangement shipped to us free of charge to accommodate our guests as it was able to ship UPS. We also received a percentage off the sectional. That was excellent customer service. My husband and I literally counted the days until the shipment was supposed to arrive and were soo disappointed when it was lost in transit. We are decorating our living room around this sectional- picking rug, coffee table, tv stand , etc. Linda compensated us for our inconvenience and frustration. I was expecting this sectional right after Thanksgiving and now have received multiple emails from Joss and Main with one shipment arriving Dec 20th and one Jan 5th. Apparently item was lost in transit a second time. I contacted Linda to express my justified dissatisfaction. I turn 40 December 15th and Christmas/New Years fast approaching. I explained I will once again be faced with guests at my home and no sectional. I have no formal living room to entertain. I asked for further compensation and was directed to Jackie Loveland - Customer Advocacy Specialist of the Executive Team. She was up to speed on my situation and felt no further compensation was deserved. That is soo disappointing coming from a billion dollar company. She will “push hard” to expedite shipping but can not guarantee us when the sectional will be delivered. I guess this is satisfactory customer care to Jackie Loveland and the Wayfair Executive Team. Do NOT order this sectional from Joss and Main/Wayfair. Do not order ANYTHING from this company that you want to get on time. I believe Overstock has the same sectional and as far as I know have no affiliation to Wayfair.

3 years ago

check_circle

Review Source

star star star star star

Janessa Whatcott Riverton, UT

We finished our basement and purchased a living room chair, side table, vanity, and bar stools from here. They were exactly what we were looking here and the quality was excellent even though it was shipped.

1 year ago

star star_border star_border star_border star_border

Shelly Dallas, TX

I have been a very loyal customer with Joss and Main for several years, and not had any issues until now. I’m trying to return 5 items that I received that were damaged and receive a full refund. There is no option for this on their site. Therefore, I’ve called customer service 8 times today and was on hold for a total of 6 hours. I can’t get anyone on the phone to help me. This is horrible customer service. I do not recommend this company.

1 year ago

star star_border star_border star_border star_border

Victoria New York, NY

I was sold at full price a severely damaged, then attempted to be repaired sofa. The central base supporting structural piece was broken in half, likely from a fork lift. The fabric covering the base was also re-stapled and clear markings of an attempt to fix it. Although a refund was offered, the whole ordeal of waiting for weeks and paying $900 for damaged items was a waste.

2 years ago

star star star_border star_border star_border

Michael Burbank, CA

They completely changed my question in their Q&A section of a product. I asked if I needed to purchase slats for one of their beds. They changed the question to, Does this bed need a box spring? Now I don't trust them, at all.

2 years ago

star star_border star_border star_border star_border

Ken Lamar, CO

They lost my package (a whole couch), how you loose a whole couch beats me. I called day afer day to get more information on it and no one knew anything. They never could find the whole couch and still have no idea where it is. My "case manager", Josh, never called me even though i was told he repeatedly would. I eventually had to just get a refund because I needed a couch and had to get one somewhere else.

2 years ago

star star_border star_border star_border star_border

NIURKA Miami, FL

NEVER ORDERING AGAIN FROM JOSS AND MAIN, I PLACED AN ORDER ONLINE AT 1AM AND REALIZED IT WAS NOT THE RIGHT COLOR SO AS SOON AS THEY OPENED AT 8AM I CALLED TO CANCEL. THEY SAID THE ORDER WAS ON THE WAY. WHEN I RECEIVED THE ORDER I HAD TO PUT IT IN MY CAR AND SHIP IT TO FED EX MYSELF, THEN JOSS & MAIN CHARGE ME $100 SHIPPING FEE, WORST EXPERIENCE EVER!

5 years ago

check_circle

Review Source

star star star star star_border

Wendy Liu Bethesda, MD

Their items are beautiful and their customer service is so welcoming! I ordered a mirror which was delivered cracked and I contacted them. They were very helpful and sent me another mirror which came in perfect condition.

1 year ago

check_circle

Review Source

star star star star star

PessoaJ Salt Lake City, UT

I ordered a side table and it had exceeded my expectations. I got a good deal and was worried about quality but it has stood the test of time or 4 kids I should say.

1 year ago

star star_border star_border star_border star_border

Margreta Fountain Hill, PA

TERRIBLE. DO NOT ORDER FROM THEM. LOST ITEMS THREE TIMES. CAN'T GET ANYONE ON THE PHONE, WHEN YOU DO, THEY "accidentally" DISCONNECT YOU (twice). The worst customer service. Do NOT waste your time. Read other reviews- they say the same.

1 year ago

star star_border star_border star_border star_border

Max Johnson City, TN

Ad was very misleading. Did NOT indicate that the TV stand would be delivered completely in pieces. Quality not as good as expected. Total disappointment. Won't order from them again and recommend that no one else order from them.

2 years ago

star star_border star_border star_border star_border

Maria Hauppauge, NY

Apparently made a “mistake” in pricing, and only emailed me about revoking the price they gave me after they emailed me that it was shipped. They should have honored their apparent mistake. I will never buy from them again.

2 years ago

star star star star star

Laura Herriman, UT

The quality is really good and I like their shipping. The selection is really large and easy to find.

3 years ago

check_circle

Review Source

star star star star star

Jaime American Fork, UT

I love my dining chairs I bought from Joss & Main. Super cute and functional... I've had them for a few years, and they're still just like new.

2 years ago

star star_border star_border star_border star_border

Brad Bessemer, AL

Horrible experience. Switched the price on a rug AFTER charging me for it. They refused to correct it and cancelled my order. This was after I also purchased chairs to match the rug. FRAUDULENT PRACTICES

1 year ago

star star_border star_border star_border star_border

Leslie Lien Delta, CO

I ordered a couch and love seat on June 15. It is now August 11. Still nothing. Sigh! Probably not a good option for anyone that wants to receive furniture in a timely manner!

2 years ago

star star_border star_border star_border star_border

Mandy Van Alstyne, TX

DONT DO IT. They will not let you cancel a item you created by mistake even just right after you’ve ordered the item! Also charged my card 2x. Never dealt with such horrible customer service.

2 years ago

check_circle

Review Source

star star star star star

Olivia Norton Thatcher, AZ

I love joss and main!! Everything is so cute and so affordable!! It’s amazing!!! I highly recommend!

1 year ago

check_circle

Review Source

star star star star star

Kaydence Bonino Riverton, UT

I ordered a wreath from here and loved it! The description matched my order and the shipping was fast!

1 year ago

check_circle

Review Source

star star star star star_border

Myken Salt Lake City, UT

I love shopping at Joss & Main for my home. They have great styles, large variety at unbeatable prices.

1 year ago

star star star star star

Amanda Warrendale, PA

I bought a duvet set from Joss & Main at a great price and the quality was impressive!

1 year ago

star star_border star_border star_border star_border

robert eggers Park Rapids, MN

AD says rapid service and delivery. Lies! I ordered bench. Took 20 days to come 500 miles from Kansas City to Minnesota. Pony express was faster.

2 years ago

star star_border star_border star_border star_border

Diana Jensen Altoona, WI

They sell junk. Three years after purchasing a lot, only two items not broken.

3 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information