IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

Top Ranked Companies

company logo
#2 Target chevron_right
8.8 Overall Score
4.5
starstarstarstarstar_half
(342)
company logo
#3 Bed Bath And Beyond chevron_right
8.5 Overall Score
4.2
starstarstarstarstar_half
(320)

The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities

IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products.

This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.

The Bad

  • No free shipping
  • Product and service issues

IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely.

Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.

The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.4
starstarstarstarstar_half

473 Reviews

Review Breakdown

5 star
58%
4 star
29%
3 star
10%
2 star
3%
1 star
2%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar_border

Zac Marx

October 8th, 2019 Brighton, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA has the best furniture and pricing around! We constantly purchase new tables and dressers because they are easy to set up and look professional at a great price.

starstarstarstarstar_border

Derek Scoville

October 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I have purchased several bed frames and side tables and plants from IKEA. I don't believe they have the highest quality of product, but for these types of items, I have been pleased with my purchases. They also have a great clearance section!

starstarstarstarstar_border

Mike Smith

October 7th, 2019 Austin, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

products are not the highest of quality but the design for the price is good. they also have an amazing return policy which is why I gave 4 stars

starstarstarstarstar

kristin Gneiting

October 7th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is a practical economic solution to many of our home furniture needs. The downside to most of the furniture is that you have to put it together yourself. It is really great quality and I have loved my kitchen stools probably the best! Once you get the hang of it in figuring out how to assemble them, it goes fairly quickly. We like the option of paying less and doing the labor ourselves. It has saved us quite a bit of money in the end.

starstarstarstarstar

April

October 7th, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love to go shopping at IKEA with my family for furniture and dishes for my kitchen. Everything we have bought there has been of great quality, and once we figure out the instructions, furniture is both practical and aesthetic! I highly recommend going to IKEA to furnish your home.

starstarstarstarstar

Jami Howell

October 7th, 2019 Farmington, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have really great pricing and even better selection. Everything I've bought from them has been easy to put together and has lasted a while.

starstarstarstarstar

Garrett Mingus

October 4th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Ikea was great for helping me and my wife furnish a new apartment. The furniture isn't always the highest quality, but it's very affordable and generally looks nice. We are very happy with the bed frame, nightstands, and other items we bought from Ikea. It can take some time to assemble the different items, that's something you should be aware of.

starstarstarstarstar

Jaime

October 3rd, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ikea is a great place to shop for great, stylish items but also staying within a budget. My son's bed frame came from IKEA, and we are very happy with it. It looks great in his room, has held up over many years, and didn't break the bank.

starstarstarstarstar_border

Cassandra

October 3rd, 2019 Sunnyvale, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

IKEA is probably the only place I will buy furniture from. They also have pretty much ANYTHING you will ever need home wise. Also, everything is to die for so I end up spending hours there usually. My only complaint is how long the lines get on weekends. I've always thought it would be smart to have a line for people with 5 items or less.

starstarstarstarstar

Sherry Arnold

October 2nd, 2019 Alpine, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Furniture isn't the highest quality but it's nice enough. Perfect for an apartment. Love the textiles and kitchen stuff, home decor etc. And love the food, too!

starstarstarstarstar_border

Grant

October 1st, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ikea is one of the most organized and neat stores that I have ever been into. I used to take my kids there in the past because of the "Kids eat free" promotion they had. Even though the furniture is a little pricey, it is still very good.

starstarstarstarstar

Ted Johnson

September 30th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love IKEA! They have such a great selection of products that fit every price range and size. They have great quality and very modern designs that look great. They are not that hard to put together and you always save money.

starstarstarstarstar

Aliza Henline

September 30th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I love how walking through Ikea is like walking through a museum. It makes me feel like I can make something awesome out of my tiny space!

starstarstar_borderstar_borderstar_border

Kristiane R Durfey

September 27th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They may have some descent furniture and home accessories at lower prices but I absolutely HATE shopping at their store. They weave you around the entire warehouse and make you walk the whole place even if you just want to grab something simple and know where it is. Better plan a whole lot of time if you want to go there. Not sure it's worth it.

starstarstarstarstar_border

Helen Macfarlane

September 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I've been happy with both the look and quality of products I buy at IKEA. If there is something I need for my home, I know I can find something I like at IKEA!!

starstarstarstarstar

Hally Bellary

September 16th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA has the best furniture for a good price. All of my IKEA options have lasted forever. Great reliable company.

starstarstarstarstar

Joy Hill

September 11th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA always has the best furniture and it really high quality. I like how they present what a room will look like so you can know what it will look like when you buy it.

starstarstarstarstar

Darrin Henry

September 9th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Walking through Ikea is like walking in a candy store! Great selection and so much to see.

starstarstarstarstar_border

Randy Scoville

September 6th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We have bought 4 different beds from Ikea. They aren't the highest quality, but they were at a good price. They serve the purpose. I like it that you can see the product in the showroom before you buy it. I like to see the product set up before I unpack it from the box.

starstarstarstarstar

Campbell Blair

September 4th, 2019 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ikea has so many options and great services. I have loved using their items for my company and home.

starstarstarstarstar

Scotlynn Blair

August 28th, 2019 Phoenix, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always a little difficult to put everything together but reliable items with pretty decent prices. Last forever

starstarstarstarstar

Watson

August 19th, 2019 Amarillo, TX

I suffered from back pain and decided to buy a new mattress. Bought it from this store and have never regretted. I'm very happy with that purchase.

starstarstarstarstar

Tracy Womack

July 29th, 2019 Cedar City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is life changing. I recently put together a cart thingy for my grandma and it took me under 30 minutes. It came with all the tools I needed to put it together so that made it that much easier!

starstarstarstarstar

Sage Robertson

July 22nd, 2019 Cedar City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love IKEA. I like the quality of product, and the organization of the store. I don't deal with the employees too much, but with what I have dealt with I appreciate how kind and efficient they are.

starstarstarstarstar

Mazi Marcel Womack

July 22nd, 2019 Cedar City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I LOVE IKEA! They have the best furniture and they are so easy to put together.

starstarstarstarstar

Anna

July 16th, 2019 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Recently I bought bedroom set from Bremnies collection and I am in love with it! It's very smart solution for my bedroom, storage spaces are perfect and quality of furniture is high. I read about their Ikea Family membership and I will definitely join it.

history
starstarstarstarstar

Lucy

July 15th, 2019 Hyrum, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is such an amazing store. So many different furniture pieces to think of and compare. Great pricing on all of it. The furniture is durable and lasts a long time as well.

starstarstarstarstar

Keeli Hansen

July 15th, 2019 San Jose, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA has everything you need at a great price, it is so easy to find what youre looking for.

starstarstarstarstar

Paige Baldwin

July 11th, 2019 Wellsville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is the best. They have literally everything you could possibly want or need. Their staff is incredible and I am so grateful for all the displays inside. They are very affordable as well.

starstarstarstarstar

Brooklyn May

July 11th, 2019 Logan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

That store is huge, such an amazing place to go look for home furniture. So many options and the pricing is not bad at all. I love shopping with IKEA

history
starstarstarstarstar

Breanne Stanko

July 9th, 2019 Logan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is hands down the greatest furniture ever. So many different options, styles, colors, and even prices. They have low and high prices. This place it amazing and shopping with them is so simple and easy!

history
starstarstarstarstar

Terra Stanko

July 8th, 2019 Hyrum, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All time favorite store. Love looking at their different furniture. Such great ideas to put in my own home. Have ordered some beds and drawers from them and they hold up so well and are such great quality.

starstarstarstarstar

matthew

July 1st, 2019 Logan, UT

this store is so freaking huge. really nice furniture and home decor stuff. my fiancé loves this store and it gives her so many ideas of how to decorate our future home. great pricing on the items.

starstarstarstarstar

Dana

July 1st, 2019 Temecula, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love Ikea products and the variety of products available. I can spend hours in the Ikea showroom browsing. I only wish there was a showroom closer to my city as the nearest is an hour away.

starstarstarstarstar_border

Rosann Stanko

June 27th, 2019 Logan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have bought several things at IKEA and they’ve been great products. The prices have also been reasonable.

starstarstarstarstar

Braden Stanko

June 27th, 2019 Smithfield, UT

Holy cow this store is huge. So many different varieties of furniture. So fun to go walk around and look and get idea for house furniture and how rooms would look. Product great quality.

history
starstarstarstarstar_border

Lauren

June 25th, 2019 Hyrum, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love Ikea, I think all of their stuff is super cute. Sometimes I feel the quality is not super great and stuff falls apart easily

starstarstarstarstar

Jason

June 24th, 2019 Draper, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Ikea is great because they have so many furniture options at a fair price. The style of furniture is clean and neat which I like.

starstarstarstarstar

Courtney Eames

June 24th, 2019 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is my go to furniture store! It is the first place I look for my dream furniture. They have great quality products with affordable prices.

history
starstarstarstarstar_border

Kaitlin Ashcroft

June 20th, 2019 Mesa, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Just got married and we bought our first couch at ikea. I wasn’t sure about it at first but after the first day we love it. It is so comfy and was exactly what we were looking for.

starstarstarstarstar

Rachel Ellsworth

June 19th, 2019 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is amazing! There is so much to offer here at such low prices! I bought almost everything for my first college dorm here because it was all great quality for a great price.

history
starstarstarstarstar

Jennifer

June 19th, 2019 Gilbert, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love IKEA. Their prices are affordable and their merchandise is awesome. The variety and selection they have there is outstanding and I can always find what I’m looking for an even more. Their return policy is great and I’ve never had an issue returning anything to IKEA. I would highly recommend anybody shopping at IKEA.

starstarstarstarstar

Whitney Stanko

June 17th, 2019 Smithfield, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This store is like a kid in a candy store. Such adorable decor for a room and for a house. I loved going to it and finding different items to put into my room! Even if you don’t need anything there just walk around because it has so many great idea for a future house! Love IKEA!!

starstarstarstarstar_border

Anna Lower

June 17th, 2019 Saint George, UT

As a student the furnishings here are within my price range with lots of options

starstarstarstarstar

Haley Baldwin

June 17th, 2019 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love IKEA. I just recently bought some furniture here to decorate my apartment. I always feel it’s affordable and the staff is helpful in choosing and getting it out the door. I like the layout of it as it provides some inspiration.

starstarstarstarstar_border

Lilly

June 14th, 2019 Logan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

This is where I just got all my babies furniture and I love it all. I wasn’t expecting it to be fabulous but it is actually really sturdy, and sleek. It’s also not tons of money. I would get most of my furniture here!

starstarstarstarstar

Christina

June 13th, 2019 Kaysville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All I have to say is so many choices! A great place to shop for home remodels and for redecorating.

starstarstarstarstar

Sierra Beck

June 11th, 2019 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love going to IKEA and just walking around. It is such a fun atmosphere and the layout is fun to see all the products displayed in home settings and how they could used. I bought curtains and bedding for my room there and it was affordable. When I moved away to college, I bought most of my dishes at IKEA.

starstarstarstarstar_border

Taylor Walker

June 11th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Really good place. They have anything and everything you could ask for. It's also just a really good environment.

starstarstarstarstar

roxanne

June 11th, 2019 Millville, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love ikea, putting together ikea i dont love. but you get more bang for your buck, even if it means fighting with your husband over directions