IKEA was established in 1951 and has created incredible relationships with hundreds of retailers internationally. Within the last year, IKEA has had 821 million people visit their 361 IKEA stores worldwide. IKEA offers a great variety of furnishings for every area you are looking for. IKEA stands by their concept of providing a range of home furnishing products that are “affordable to the many people, and not just the few”. They achieve this goal through uniting function, quality, design, value and sustainability. 

Top Ranked Companies

company logo
#2 Target chevron_right
8.9 Overall Score
4.5
starstarstarstarstar_half
(340)
company logo
#3 Bed Bath And Beyond chevron_right
8.4 Overall Score
4.2
starstarstarstarstar_half
(317)

The Good

  • Large selection
  • Quality customer service
  • Gives back to customers and communities

IKEA is an international business. As mentioned, they have 361 stores worldwide. This information tells us that IKEA has a large selection of product as well as the ability to distribute their furnishings to an array of locations. IKEA strives to help more people live a better life at home through creating realistic and affordable products.

This store highly values its customers, employees, as well as the community. IKEA has set up foundations to help benefit people all around the world. They offer a variety of promotions and are continually encouraging people to create the best deal for their personal situations.

The Bad

  • No free shipping
  • Product and service issues

IKEA does not have the option of free shipping. Depending on where the customer lives and what they ordered will determine the total shipping cost, but "free" is not an option. IKEA has had some complaints concerning delivery and collection issues in the past, such as not receiving products by their delivery date or not receiving products entirely.

Other issues individuals have shown concern for include problems with the product or service they purchased. These vary depending on the item and are consistent with other major home furniture companies. Similar to delivery issues, problems are handled by their quality customer service department.

The Bottom Line

Overall, we recommend IKEA for your home furnishing needs. The hiccups or complaints this company has received have been minuscule compared to the amount of success they have attained. They have a large product selection and are focused on providing their customers with the best value, design, and sustainability.   This company is expanding every year and has thousands of employees working hard to create new ideas for your furniture needs as well as improving the transportation and delivery process of its customer's products.   IKEA is continually offering deals and promotions to buyers allowing their products to become even more affordable for the everyday home.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.4
starstarstarstarstar_half

470 Reviews

Review Breakdown

5 star
58%
4 star
29%
3 star
10%
2 star
3%
1 star
2%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Angela Sims

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Has many options to choose from for low prices although you do have to put them together. Always fun to visit this store.

starstarstarstarstar

Haelyn Lahens

January 9th, 2020 Deerfield Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I LOVE IKEA. I remember the first time I went into an IKEA I was amazed by the size of the store. They had everything I could possibly want for my home. I was able to purchase furniture and they would deliver it for me, which was an amazing thing for me because I do not own a big car to carry a lot.

starstarstarstarstar

Kayla

January 7th, 2020 Miami, FL

Ikea has some of the best furniture out there. I recently got my bedding from there and my bed is super comfy. totally worth the price!

starstarstarstarstar_border

Adrianne murray

December 31st, 2019 Brigham City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Hands-down the best value is some of their bookcases. They work like a charm and the price is great. I have actually bought a few of these. I love going to the store and finding lots of fun and new stuff. It’s like a day of fun and shopping

starstarstarstarstar_border

Jacob

December 31st, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Ikea has become more and more popular. I love the high quality products that I can build on my own and look professional. They are pretty fairly priced as well.

starstarstarstarstar_border

Juan

December 16th, 2019 Beaver, PA

I love shopping at IKEA they have everything from desks to beds to lamps and more!

starstarstarstar_borderstar_border

Erin Bengtzen

December 12th, 2019 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

inexpensive stuff, but the putting it together can be a pain, quality is not that great either. but useful when you don't have options.

starstarstarstarstar

Kathryn

December 11th, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great for student and small family living! Affordable furniture and decor, as well as kitchen supplies that suit the needs and wants of young adults setting up their lives.

starstarstarstarstar_border

Kylie Howes

December 11th, 2019 Provo, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

IKEA has a huge selection of all sorts of home goods and furniture, and their presentation in store is unlike anything you can find anywhere else. It's a great place to go whether you're hunting for a deal or just looking for decorating inspiration. The one drawback is that you have to assemble the furniture on your own, and that can be kind of confusing.

starstarstarstarstar

Sara Smith

December 9th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love shopping here as there are so many affordable options for us. We got some great work desks for our kids and the best cinnamon rolls.

starstarstar_borderstar_borderstar_border

Roberson

December 9th, 2019 Salt Lake City, UT

Lots of different things to pick from. However it would be fantastic if they could provide better directions, written and illustrated.

starstarstarstarstar

Missy Ryan

December 5th, 2019 West Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Nothing beats getting lost in the vast labyrinth that is IKEA. I'm convinced IKEA furniture can survive the rapture, and I've yet to see anything I bought from here break.

starstarstarstarstar_border

Larson

December 3rd, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My favorite part of Ikea was all the food options at the end! The price was reasonable and the candy is top notch. They sell very good furniture and home supplies. The cashier was quite nice, very helpful and friendly.

starstarstarstar_borderstar_border

Yolanda Briganti

December 3rd, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Ikea has a good variety of home furnishing, and it has modern things. I don’t love the durability. I bought 14 cheap kitchen chairs there 9 years ago and I still have 10 but they have to be tightened every so often. I bought 3 couches there at the same time and 2 of the couches are slightly broken. One the armrest is lose. The other, one of the legs is bent so the product just doesn’t hold up over a long time. The table I bought is still good but the leaves stored under the table were water damaged unknowingly so we don’t store them under the table anymore.

history
starstarstarstarstar_border

Courtney carlson

December 2nd, 2019 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Love how close it is to my house. Love the selection and the price ranges. I have a lot of favorite things there.

starstarstarstarstar

BeauCarl

December 2nd, 2019 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

IKEA is the low-cost option for your furniture you can decorate nicely an entire apartment or child’s room on a budget however these products rarely last more than a few years. IKEA has done an awesome job of branding modern furniture on a budget. Also their instructions are very minimal and zero customer service for installation of basic furniture.

starstarstarstarstar

Roman Christiansen

December 2nd, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I always remember going to Ikea as a kid and I remember it as a really fun and classy place. The employees were so nice and the prices on everything were amazing!

starstarstarstarstar

Cooper Thompson

December 2nd, 2019 Pleasant Grove, UT

IKEA is such an amazing store but the furniture part of the stores are to die for they have so many things to choose from!

starstarstarstarstar

Connor

November 29th, 2019 Farmington, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just recently moved into a new apartment and relied on IKEA to furnish my entire place. Best bang for your buck!

starstarstarstar_borderstar_border

Michelle W

November 27th, 2019 Coraopolis, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

If you have time to get lost in the store for a few hours, then IKEA is the place to go. We have a few pieces from there in our home that we bought in college, but that's just it, college. I wouldn't furnish my house with many items from here because they take forever to put together and not always the best quality.

starstarstarstar_borderstar_border

Amanda

November 27th, 2019 Warrendale, PA

Ikea suffers in quality but makes up in cost. It's great furniture for your first place or college.

starstarstarstarstar

Treyson Lewis

November 27th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is a good place to go if you are looking for furniture. It is very big and has lots of items to choose from.

starstarstar_borderstar_borderstar_border

Remington Austin

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I am indifferent about IKEA and it's products. I have bought plenty furniture from IKEA in the past and it had been perfect, but recently two shelves I bought were missing screws. I hope this is not a new occurring thing with this company.

starstarstarstarstar

Max Haynie

November 26th, 2019 Pleasant Grove, UT

Ikea is the freakin bomb! Their stores are way clean and they have every option imaginable!

starstarstarstarstar

Kreed Trane

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ikea is a great furniture store. A lot of the furniture in my home is from Ikea and it is amazing quality.

starstarstarstarstar_border

dawson

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Ikea is such a good place and they have everything you are looking for. Highly recommend!

starstarstar_borderstar_borderstar_border

Carter Merrill

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Ikea is not worth the time. The fact that you have to travel throughout the whole store is just plane ridiculous.

starstarstarstarstar_border

Martha Gourley

November 26th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Ikea has more choices and items than you can imagine. You would have a hard time not finding what you need in their store. Really the amount of items for sale is mind boggling.

starstarstarstar_borderstar_border

KC

November 26th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

My wife loves this place, but I am not a fan. Even if there is a good value, I hate putting the furniture together. The shopping experience is a pain - I don't want to walk through the whold store and then stand in line forever to buy stuff. Still, I can see why some people like it.

starstarstarstarstar_border

Daphne Brown

November 25th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love the price of the items but a few have been less quality and didn't last long. And I hate the Ikea maze for simple items and many times light bulbs/replacement parts can't be found. That is annoying.

starstarstarstarstar

Jeremy Brown

November 19th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

IKEA is a great store with a variety of things. It has a great place for kids stay when shopping. I can get a lot more done a lot quicker without my kids with me. IKEA is a great store to shop at!

history
starstarstarstarstar_border

Tom Gourley

November 19th, 2019 Pleasant Grove, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

A fun place to visit that offers a large variety of merchandise representing good quality and pricing

starstarstarstarstar

Alex Danielson

November 19th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We've loved going to Ikea to shop, get decorating ideas, get a taste of Sweden, and take advantage of their play kids play area!

starstarstarstarstar_border

Summer Morris (Logan)

November 18th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So busy! So big! Great range of products but store so big it's hard to find what is needed or it takes way too long!

starstarstarstarstar

Todd Homitz

November 18th, 2019 Evans City, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Great variety of modern furniture. Love the AR feature so you can see the furniture in your house before you purchase.

starstarstarstarstar

Amanda Purpura

November 18th, 2019 Gibsonia, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

LOVE this place! It is always great quality and fairly easy to assemble. It would be great if there were more brick and mortar locations in more cities.

starstarstarstar_borderstar_border

Kaydence Bonino

November 15th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Every time I shop at Ikea I feel like it takes me forever to get to the exit. The store is huge and I have the hardest time figuring out how to get to the cash registers. I find myself going in circles. The other thing is their carts! They are so hard to maneuver around.

starstarstarstarstar_border

Nathan D.

November 15th, 2019 Warrendale, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

IKEA is such a fun store to visit, it really is an experience as they guide you through a showroom of different set up rooms where you can write down the items you like on a card and then you go to the warehouse where you pick up the items you like, the hot food section is great too for lunch!

starstarstarstarstar

Sandra

November 15th, 2019 Dayton, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Oh my goodness where do I begin IKEA is one of my favorite stores to go to you can find great deals and their customer service is spectacular

starstarstarstarstar_border

Kimmi

November 14th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Most of the organizing items in my home come from Ikea. Their products are reasonably priced. I have bookcases, desks and toy organizers now for 5 years and they are still going strong. When I have time I browse the store. When I am short on time I bypass the displays and go straight for the marketplace. I do not enjoy spending more time standing in the checkout lines then I do at other stores. It is always the slowest process of my visit.

starstarstarstarstar

Angelica Dela Cruz

November 13th, 2019 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA has a lot of affordable and cute furniture. My family and I went there to go shopping before I moved to college and they have everything I needed.

starstarstarstar_borderstar_border

Tony

November 12th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Tons of items to choose from at very reasonable prices. My only gripe is you pretty much have to walk through the whole store to get out of there. Definitely a time eater and not real conducive to a quick in and out shopping trip.

starstarstarstarstar_border

Irinna Danielson

November 12th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

We live down the street from Ikea and it is our furniture store of choice when we need drawers, shelves, anything to help us organize our stuff. My kids rooms are filled with Ikea furniture. I love that the stuff is sturdy, it's affordable, and it looks modern, clean, and it's timeless. I've got stuff that is almost 15 years old that we still use in our toy room today. If you're looking to spice up a room or a space on a budget, Ikea is the best.

starstarstarstarstar_border

Brittney Miskin

November 12th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Great place to go for all your basic furniture needs. If you don't mind putting some work in, Ikea is a great option for inexpensive home furnishings.

starstarstarstarstar

Mike Humble

November 11th, 2019 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like IKEA. IKEA is a store for food, furniture, bedding, storage, and so much more!! IKEA even has a play part for kids if you do not to drag them along.

starstarstarstarstar_border

Lily

November 11th, 2019 South Jordan, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

It has so many wonderful choices. There is so many wonderful things there. Great place to shop for home goods.

starstarstarstar_borderstar_border

Kathryn Robinson

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

IKEA has some great products, but finding them in the store can be challenging. I would shop at IKEA more often if the store was laid out better and it didn’t feel like such a maze. Also, it seems like there are never enough employees working so I end up waiting much longer than I anticipate. With all that...I will still go in when I need a picture frame or a hot chocolate frother because the products are just that good.

starstarstarstarstar

JC

November 11th, 2019 Riverton, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

IKEA is so amazing! It has a big space which keeps it pretty spread out so it’s not squished! The staff is awesome!

starstarstarstarstar_border

Brittany Wilkinson

November 11th, 2019 Herriman, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When my kids were little, we purchased lots of items for their bedrooms from IKEA. The quality was decent and the prices were good. Most of those items are still in our home and have held up fairly well. Whenever I am shopping for furniture, I always check to see what IKEA has to offer. I love having an IKEA within 10 minutes of my home.

starstarstarstarstar

Gprabhu

November 8th, 2019 Sugar Land, TX DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Easy to use. Cheap. Light. Cost Effective