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AccessOne MedCard was founded in 2001 and has since worked with over 50 hospitals throughout the southeast. Based in Charlotte, North Carolina, this company has a smaller network of providers—mostly in North Carolina but also in various parts of Florida, Georgia, Tennessee, Alabama, and South Carolina. Since their founding, the company has helped over 400,000 clients.
Based on their provider network, AccessOne is a smaller business compared to other healthcare financing companies. Concentrated only in the South, they pride themselves on being operated by a team of former healthcare providers—individuals who understand both sides of the system and truly want to help. With empathy and expertise, they emphasize that they will not deny credit to any applicant, regardless of your credit history.
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With over a decade of experience under the belt, AccessOne MedCard stands out as a well-established business. The fact that they service only a handful of states can be seen as a pro too. For patients in that region, this company comes across as a somewhat local third party with an understanding team.
But their background isn't all that this company has going for them.
AccessOne's payment plans are simple to understand. First off, it's important to know that they offer only medical credit cards and not loans. They give all patients two options to pay off this credit card: (1) a one-year plan in which you are charged zero interest and you make 12 equal monthly payments and (2) a longer-term plan that does charge interest-9.25% per year.
Here are the features you'll especially enjoy with AccessOne:
Like any business, AccessOne isn't without limitations. Despite the many advantages here, the company is still somewhat new and limited in terms of location. Fourteen years in business is no small feat, especially in today's economy, but compared to some financing companies who have been around for decades (or even more than a century), AccessOne is a new name, with lots of room to grow. Location-wise, they've limited themselves to just six states, which gives them a disadvantage from nationwide companies (especially for patients who don't live in the southeast).
An AccessOne card is only useful at hospitals that are registered providers in the company's network. All in all, AccessOne has about 50 registered hospitals in six states. So even though you can use your card for any medical procedure, it becomes quite useless to you if you can't use one of those hospitals to get the procedure. For any patient who lives outside of these states, AccessOne isn't really an option.
Here you can only obtain a medical credit card (which in reality establishes a line of credit for you through the hospital you use). What AccessOne doesn't provide are loans, which can be better suited to costly treatments. Even though your credit won't be affected by an application to AccessOne, it will be affected by the credit card you use here. So if you're great with a credit card, that should be no problem, but this is a limitation for patients who would be better off with a loan.
Whether loan or credit, though, interest rates are usually a burden. AccessOne's APR is 9.25% and doesn't really change no matter what plan you get. (Unless you get the one-year, no-interest credit card.) That rate is kind of high, and if you need more than a year to pay off the credit you use for your treatments, then you can't even use the interest-free plan. What's more, AccessOne doesn't provide any reduced-APR plans.
Truthfully, the company website here isn't incredibly informative either. And while this isn't the most important aspect of a company, it can make or break a potential patient's decision to work with AccessOne. Patients need communication, transparency, and trust-all things that can be built by a detailed website. In some ways, AccessOne provides only vague information about their products and would do well to give upfront specifics on interest rates, for example.
The disadvantages here deal primarily with the company's locations and the fact that they provide credit only. For patients who live outside of the southeast region or who are safer to use a loan for a medical treatment, AccessOne is really non-optional.
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Terrible customer service. Wait on hold for over ten minutes every time just to be told “I can’t help you with that, I’ll have to have someone call you back.” Staff gets louder to speak above customer and will not listen. Do not EVER make a single error with payment (or bother to fix it) because they will screw you and you will be charged a $20 fee no matter what happened. Manager states they have ability to reverse a fee if a staff member makes an error, but if the customer makes a one time human error, you are stuck with the fee, no matter if you fixed it and still made the payment on time.
I have requested a credit card from them 3 times now. After the first time I received an email stating I would receive additional information shortly. After the second time, I was told I already have an account and to give it time to activate. Now, I have tried a third time (it's been two months since the first attempt) with the same response. The hospital has said that I am going to go into collection in two weeks unless the entire balance is paid off. At this point since the hospital only partners with this company and I can't even come close to being able to pay off the entire bill, it looks like my credit is about to take a hit.
I signed up for interest free as long as my payments were made on time. I set up auto payments with my bank for 4 times the minimum payment required. One payment was a couple days late and even though I was paying 4 times the required monthly amount, they started charging interest and the zero interest went out the door. Not even one time was reconsidered. I think they should have given a one time grace, especially since I was way ahead on my payments. Not good. I would not recommend. Just get yourself a credit card.
I am thankful for this program, however, my interest rate continues to increase every couple of months. It started at the 9.25 % rate but now I am paying 10.75%. Why does my interest rate keep going up when I am making my payments on time and paying more than the minimum payment due? Not cool.