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Molina Healthcare

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3.9

Overall Score

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LAST UPDATED: September 13th, 2022

Molina Healthcare stands out among health insurance companies because of its focus. From the beginning Molina Healthcare has been a dedicated healthcare provider for underserved populations, low-income families, and those receiving government assistance. Its goal is to provide quality, affordable care to its patients.

Molina has grown from serving communities in California to serving communities in 14 states and Puerto Rico.

While Molina Healthcare has a great mission, it hasn't received many positive reviews on BestCompany.com. As you consider buying a Molina Healthcare plan, keep reviewer concerns in mind.

View Molina Healthcare Reviews

Molina Healthcare was founded in 1980 by Dr. C. David Molina. He wanted to create a place where underserved individuals and families could receive affordable, quality health care services instead of going to the emergency room for general health care services.

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The Good

  • Health Plans
  • Dedicated Service
  • Additional Support

Health Plans

Molina Healthcare offers several kinds of health insurance plans, including Marketplace plans, Medicare, Medicaid services, and integrated plans for those who are eligible.

One unique feature of Molina Healthcare's Medicaid health plans is their flexibility. If your Medicaid eligibility changes, Molina Healthcare's plans make the transition from Medicaid to Affordable Care Act plans easier.

As you transition from being Medicaid members to buying plans from the Health Insurance Marketplace, these Medicaid plans help with the change. They allow you to keep your regular health care providers and medical clinics while keeping medical expenses low.

Molina Healthcare's primary Medicare health plan is a Medicare Advantage plan. Molina Healthcare also offers dual plans or integrated Medicaid and Medicare plans. These plans help meet specific needs of some Molina Healthcare members.

The cost and benefits of its health care plans varies depending on the plan selected. Some plans may require prior authorization or referrals for some medical services, like specialist visits.

For more detailed information about coverage and cost (premiums, deductible, copays, and out-of-pocket limit), interested people should contact Molina Healthcare directly.

Dedicated Service

Molina Healthcare employees are dedicated to providing friendly and quality service. The Molina Healthcare website offers helpful enrollment and member information in seven languages.

The company’s website is very informative with FAQ sections, more information on health plan offerings, and links to useful resources.

Each physician in Molina Healthcare’s network is committed to treating their patients like family and providing quality care.

Additional Support

Molina Healthcare has a Broker Support Unit that assists people as they enroll in health insurance. The company also offers a member portal called My Molina where members can set-up payments, print or request ID cards, and change their doctor.

It is easy to reach Molina Healthcare offices via phone calls. The website provides a list of phone numbers specific to the regional offices. Some of these phone numbers are toll free.

Molina Healthcare operates independent health clinics in several of the states it operates in. At a health clinic, a patient can receive general health care services, including maternal care, shots, and primary care. Molina Healthcare clinics also have bilingual healthcare providers that can provide assistance to English language learners.

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The Bad

  • Negative Customer Reviews
  • Limited Availability

Negative Customer Reviews

Unfortunately, Molina Healthcare has recieved mostly negative reivews on BestCompany.com. Although Molina Healthcare has fewer reviews than other health insurers listed on BestCompany.com and negative reviews are common for the industry, Molina's negative reviews are concerning.

Reviewers mention difficulty with finding in-network providers, billing, and getting services covered.

Limited Availability

Molina Healthcare is available in California, Florida, Idaho, Illinois, Michigan, Mississippi, New Mexico, New York, Ohio, Puerto Rico, South Carolina, Texas, Utah, Washington, and Wisconsin. If you do not live in these states, Molina Healthcare may not be an option for you. Available plans may also vary state to state.

Molina Healthcare is dedicated to serving people who qualify for Medicaid and Medicare, people who are uninsured, and those who may not speak English. If you are not interested in a Marketplace plan or do not qualify for government assistance, Molina Healthcare may not be available to you.

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The Bottom Line

Molina Healthcare is different from other health insurers because of its dedication to providing quality services and creating comfortable environments for its customers. It also provides health care information on the company's website in seven languages. Molina also operates health clinics with bilingual staff, doctors, and primary care physicians that provide accessible health care to patients.

Molina Healthcare focuses on offering Medicaid and Medicare Advantage insurance plans. It stands out for offering plans specifically for people transitioning between Medicaid and Marketplace health plans.

Although Molina has good offerings, its negative reviews on BestCompany.com are concerning. Keep these reviews in mind as you learn more about what Molina Healthcare offers in your area.

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We'll Introduce You!

Call our recommended rep over at Molina Healthcare below.

1-(844) 265-4936

Star Rating

1.4

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118 Reviews

Review Breakdown

5 grade

5%

4 grade

4%

3 grade

3%

2 grade

3%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Skeeter Nelson Sidney, OH

I am in Ohio and I am very happy with Molina especially their medicare support. They provide a debit card that covers $500 for glasses, $3000 for dental care, $300 OTC a quarter as well as $170 for transportation to medical appointments. Molina also provides hearing aids and batteries. I have no idea why people are criticizing this company. It is a very good choice. I know this to be true as I have this. I have not been paid to provide this review.

8 months ago

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Orlando Mesquite, TX

I'm surprised to see negative reviews. It's one of the best insurance's out there. They are renovating my entire bathroom to make it handicap accessible. Their also paying for my walker.my bathroom renovation and walker was 0 cost( Free) not to mention their is never a copay at DR visits,it's free(and I go to a specialist) my medications are always free. Not to mention their customer service is outstanding,your talking to a reviewer. I'm so happy with Molina.don't let the Negative reviews ( change your mind) it's A very good insurance. about the lady who came to my house Stacey T to update, she was so nice and very good at customer service ( my mom , sister and I was very happy )***** I give them 5 star Ratings.

3 years ago

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Anna Miller Vancouver, WA

I actually have had a great experience with Molina. I have the cascade gold plan, and they quickly approved my disc replacement surgery. They covered the entire cost of the surgery. I pay my premium monthly on their website with no issues. I am nervous going forward with them because of all the negative reviews but for now, I'm very happy!

9 months ago

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Eddie Rios Ogden, UT

Molina Healthcare was a perfect example of what private insurance coverage should be. They were economical and yet they provided full services and full coverage. I was grateful for their coverage and professional handling of my healthcare coverage. Most organization are cumbersome, Molina was the opposite. A great example of service and caring.

2 years ago

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Brian Auburn, WA

I’m shocked at all the negative reviews. My experience has been incredibly smooth and painless with Molina. I’ve had no problems getting services that I need, easy to get referrals and medications are always approved with VERY low to zero costs. Compared to Cigna that I had before, Molina is pretty awesome. Many services are approved no questions asked. Customer service has always been pretty good to me, no long holds over the phone.

2 years ago

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Flavio Albuquerque, NM

I Had Molina Heathcare. Since Year 1995 it Was Great. And I Had To Switch To Bluecross Blueshield. Because Molina Heathcare. Is Discontinuing Tomorrow. January 1, 2019. Thanks To Molina. That Paid My Prescription. And My Doctor Appointments.

3 years ago