Kaiser Permanente
2.6
5.9
Overall Score
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Paul Vancouver, WA
Type 1 diabetics should be cautious of Kaiser. The insulin on the formulary is antiquated (Humulin circa 1978) and only available in vials. Clinicians are well-meaning but ignorant of the prices patients must pay for more modern insulin so they will prescribe better insulin, but a shock comes at the pharmacy when its time to pay. The whole health care industry needs greater transparency around the total cost that patients are asked to pay: premiums + labs + drugs + negative health consequences of using antiquated medications.
6 years ago
Jenna LeStarge
I really like the Kaiser approach to health care. It is great for kids. I had my last baby at Kaiser- Walnut Creek and I was blown away by the experience. The midwives were so professional, and their holistic approach was so refreshing.
7 years ago
Kenneth Okerlund Orem, UT
Really good coverage, especially with the dental insurance. The only thing I don't like is the limited availability depending on location, but they still have decent policy on going to another location if you can't make it to them.
7 years ago
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Sarah Huda Los Angeles, CA
I love the fact everything I need is in one building and communication between departments is easy - referrals is just to another floor. However, getting an appointment for some departments is MONTHS and is such a pain searching between other locations
2 years ago
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Barbara Porter CA
I have been with Kaiser for over 37 years. Overall it has been good health insurance for our family of seven. Luckily we have been healthy but have had times when issues have come up when health care has been needed and Kaiser has been pretty easy to navigate. My elderly parents also had Kaiser and they gave permission for me to handle their health concerns. The app was amazing for ease of emailing their drs and reordering their meds.
3 years ago
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Frances Harmatuk Baltimore, MD
I have been a Kaiser member since I joined the workforce and had to get my own insurance. Kaiser keeps wonderful records and is super helpful in keeping me informed with upcoming services. I love the 1-stop shopping and not having to worry about provider networks.
3 years ago
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Lorraine Johnson Selma, CA
kaiser has been good for me and my family for the most part but i have had a couple of physicians that i would never deal with again. I also have had some of the best doctors and nurses and practitioners care for me at kaiser. the staff in all the departments have been very helpful and kind and show they care about you.
4 years ago
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Ray Reyes Fuquay-Varina, NC
Great service I went to one of their office while I was in the ARMY in Maryland and they treat me like a king. their staff are real professional and I have a friend that work with them and he does not have any complain at all. One of the BEST one.
4 years ago
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Tanya A Long Beach, CA
I love the convenience of services at Kaiser. But it is so difficult to enroll with them. They only accept a few new patients during enrollment and they are very expensive!! It would be great if more lower income families could benefit from their services.
4 years ago
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kayshel Herriman, UT
I had Kaiser insurance for many years all the time I was raising my family in California and they always took good care of us. They took good care of my husband while he was fighting cancer. I also had them in Colorado and was sorry to move to a location where they were not available
4 years ago
Christine Farmer Littleton, CO
I used Kaiser Permanente for health insurance for several years. I was happy with my doctor and felt like I had good care. I only left because the price for the monthly insurance premium became ridiculously high. For our family of 4, we were looking at almost $2100/month! This was on a high deductible plan, so we would pay that amount and still be paying more to reach our deductible. In two years time the premium had raised about $1,000. I blame much of this on Obamacare and the government, but regardless we went another route and are very satisfied to be saving all that money.
5 years ago
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Craig Orem, UT
While living out of state we were covered by Kaiser Permanente and we loved it. The insurance was very affordable and we loved the physicians that were in network. In fact we really miss using that insurance because of every aspect associated with it. If you are in a market where Kaiser is an option, look into it!
5 years ago
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Erin Lindon, UT
We’ve had Kaiser Permanente for four years. It’s an excellent insurance with great coverage for our family. The cost of insurance is affordable compared to many other insurances. Their customer service representatives are excellent and knowledgeable in providing information about coverage and answering all our questions.
5 years ago
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Brandie Rudy West Jordan, UT
I love Kaiser Permanente insurance. I had this coverage when my first two children were born. It is so simple one bill for multiple services. I wish all insurance companies worked like Kaiser. They make sure their customers have quality care and simplify the process of billing to make it so easy especially after adding a new baby to the mix.
5 years ago
Dee Farquharson Washington, DC
I really miss having Kaiser. Everything was in one location and it was SUPER convienent. I also didnt have to choose from doctors or wait to be seen (like i do now, since my new PCP isnt see "new patients" until 2019!)
I also liked being able to send message to my doctors via the app and having my complete records located on the app as well.
5 years ago
Review Source
Kristie Sgambati Rocklin, CA
I have been a member of Kaiser my entire life. Our family has had to be hospitalized on several occasions, and we have had multiple serious surgeries. We love our Kaiser doctors, surgeons and nurses. From managing our bills to picking up prescriptions, there is no better system for our family's total care.
5 years ago
Jennifer Encarnacion San Diego, CA
I like Kaiser, I like their app, I like my doctors. My only gripe is that sometimes it's only possible to get an appointment during the weekdays and I prefer them on the weekends because I work. Other than that, I'm always on the app if I need to re-order prescriptions, e-mail my doctor, etc. Love it. Whenever I call into their customer service as well they are quick to guide me in the right direction.
5 years ago
Cayla Koga Fremont, CA
I have only ever had Kaiser insurance. I'm not sure I would know what to do if I had a provider other than Kaiser. Billing is easy. Canceling appointments is easy. Their advice nurses are pretty cool. I don't go to the doctors very often, but when I do, I'm glad I have Kaiser.
6 years ago
K McW. Acworth, GA
Subpar insurance with substandard care. Very disappointed/unsatisfied with KP, especially since we pay over $1,000 per month for insurance. Most of the administrators, caregivers, and medical personnel are either unqualified, inept, or just stretched so thin that they don't really even care. Many, many things fall thru the cracks at KP and most of the time the right hand does not even know what the left hand is doing. The majority of the caregivers we have seen (be it at TownPark, GlenLake, Sandy Springs, Cumberland, or Holly Springs locations) are simply going thru the motions and are not genuinely concerned about quality patient care in the least. Sadly, our entire Healthcare system in this country has gone to the dogs. Yesterday, I
waited over 1 hour in a waiting area before I was called back for appt. I arrived in building at 3:20 pm for my 3:30 appt. I had to wait in a short line with 1-2 people in front of me to check in. I checked it at 3:28pm according to my check-in receipt. I paid a co-pay and proceeded to go & sit down. Sat in waiting room for 45 mins before I got up and asked the check-in attendent, had the dermatology dept had an emergency or why were they running so late? She said "no, they were not running behind." I proceeded to tell her I'd been waiting 45 mins and still have not been called. She phoned back to dermatology.. aparently, they had canceled my appt and considered me a "no show." She apologized and instructed me to sit back down in waiting room and they would eventually see me. I was the only person left in the waiting room at this point. Personnel was closing and locking up doors, etc. Nonetheless, someone finally called me back about 15-18 mins later. I was seen, even tho it appeared as tho the office was closed, no one was around, etc. For over a year now, we've been very disappointed in the service, lack of quality care, the exorbitant costs, the inept caregivers with KP, and this incident was pretty much my last straw. I plan to be dropping KP very soon, during the open enrollment period next month.
1 year ago
Jason Morgan Los Angeles, CA
I switched to Kaiser because I assumed everything being managed by one entity would make things easier than trying to find your own doctor that accepts your insurance in a directory, but somehow Kaiser takes that and makes it an infuriating and exhausting experience. I had reached out to Kaiser at one point because I was having issues with stress and anxiety and you genuinely would have to go out of your way to find mental health services worse than what Kaiser offers. I dealt with four different people and only one of them would I believe was genuinely qualified or interested in what he was doing. The rest felt like fillers you get left with because of a lack of hirable applicants.
I tried to make an appointment on another occasion because it looked like there was swelling happening around my thyroid that I have existing issues with and have had ultrasounds requested by my old doctor in the past for. They told me it would be at least TWO MONTHS before anyone could even look at my neck to see if I had a reason to be concerned. It's absolutely incredible that these guys are still in business, but I get the feeling they lean a lot on people coming in from government programs rather than being an attractive healthcare provider.
1 year ago
Jalonna Fortoh
Kaiser is the WORSE insurance company I have ever had, worked with, or heard of. In 2021 my husband hurt what seemed to be his back at work. When I arrived to his job he was not able to walk. When I took him to the Kaiser South Baltimore Campus the doctor told him she thinks it is muscular. Please keep in mind that he was in a wheelchair and literally could not walk. He pointed to his spine (sacral part) and said that is where he felt his pain. Meaning the cause of the pain was [possibly with his spine especially being that he was unable to walk and this has never happened. The doctor and the facility refused to give him an MRI and said he could make an appointment for an MRI over the next few weeks. I fought and called and filed a complaint. He was scheduled for an MRI later that day at 230pm. Let me remind you we were at the facility at 6 am, which meant that I had to take him home get him up the stairs to enter our home, and then get him back down the stairs at noon to get him in the car and drive him 35-40 mins to a 230 appointment. He was not seen for over 1 hour past his appointment time and the MRI tech told him he would be required to walk to the MRI machine. Once again this is a man that is in a wheelchair and unable to walk for some odd reason. Later that week the results came and my husband had a bulging disc (spine)and disc degeneration. 2022 while at work he had pain at the mid-level of his back and was short of breath. I informed him that the local of the pain seemed like his kidneys, he called Kaisers ask a nurse line who also told him it sounds like his kidneys and he was told to leave work immediately. I took him to the South Baltimore location which again failed us. They refused to do a urine test or blood work to check his kidneys they did an x-ray, but no CT scan or MRI. Fast forward to July 3, 2023, I heard a noise in my bathroom and found my husband on the floor having a seizure (NO HISTORY of seizures). He was rushed to the hospital and they informed us that yes he did have a seizure and that his hemoglobin (red blood cells that carry oxygen) was really low. When we called his doctor's office the day he was discharged, his doctor's office said that they could not see him in the office until mid-August, but he could have a virtual appointment on 7/7/23. The doctor put in several orders all of which had no available dates until mid to last August or he would have to drive 1 hour or longer to be seen. One of his referrals, to see a GI doctor which should be an emergency appointment to determine why his hemoglobin levels are low, still has no available appointments as of 8/1/23.
1 year ago
Rob Ace Fresno, CA
Title: Disappointing Customer Service Experience at Kaiser Permanente's Hospitals
Review:
I have been a member of Kaiser Permanente since the early 1990s, and while I remember experiencing excellent customer service back then, it is disheartening to see how it has deteriorated into a bureaucratic system that lacks concern for people's already hectic lives. My recent encounter with Kaiser Permanente's customer service left me frustrated and disappointed.
One of the conveniences I used to appreciate was the ability to set up appointments with just a phone call. However, with the introduction of their application, things took a turn for the worse. The application itself has a glaring issue - when inputting my birthdate, I have to scroll back one day at a time until I reach my date of birth in the early 1960s. This cumbersome process has added unnecessary frustration to an already stressful task.
Due to this frustration, I decided to call Kaiser Permanente to make an appointment for my troublesome hand. I spoke to a representative named "Bunmet," who asked me a series of unnecessary questions, including whether I, a man, was pregnant. Despite these odd questions, the real disappointment came when she informed me that there were no available appointments. I couldn't believe what I was hearing and questioned how this could be possible.
"Bunmet" explained that their system only allowed her to search for appointments one week ahead. In this day and age, where computers can accomplish so much, it is absurd that Kaiser Permanente's system is so limited. Frustrated by the lack of options, "Bunmet" offered to send a message for someone to call me and arrange an appointment. It's worth noting that this was the second time I had attempted to schedule an appointment for my hand, with the previous attempt resulting in an unfulfilled promise of a call back six weeks ago.
I conveyed my frustration to "Bunmet" regarding the lack of follow-through, but all she could offer was an apology. This interaction left me with no resolution and a growing sense of dissatisfaction. If you are considering Kaiser Permanente as your healthcare provider, I strongly urge you to explore other options. Based on my personal experiences, Kaiser Permanente is no longer the reliable and customer-focused institution it once was.
This instance is not the only issue I have encountered with Kaiser Permanente's hospitals. In fact, there have been too many disappointments to count. As a long-time member, it is disheartening to witness the decline in quality and care. I hope that Kaiser Permanente can address these shortcomings and prioritize improving their customer service to regain the trust and satisfaction of their members.
In conclusion, my recent encounter with Kaiser Permanente's hospitals showcased their horrendous customer service, marked by inefficient systems, unfulfilled promises, and a lack of concern for patients' needs. If you value prompt and attentive healthcare services, I would strongly advise seeking alternatives to Kaiser Permanente.
1 year ago
Raadel Ellison Seattle, WA
Hormone problems? Here is a prescription for zoloft....left side pain? Here is a prescription for prozac....bladder problems? Here is a prescription for citalopram.....literally every illness ever- I have been treated with antidepressants. Turns out none of my issues would be fixed with antidepressants. That left side pain was kidney cancer...thank God I didn't listen to the doctors at kaiser or I would be dead. I'm not sure if this is really what all doctors think is the best treatment or if kaiser is getting a kick back on these antidepressants. People want to k ow what's wrong and fix it, not just take a drug so they don't worry about why they feel bad. 15 minute rushed appointments. 2 month wait to be seen by a doctor. Never see the same doctor twice. Radiologist that miss collapsed lung on xray.... I can't think of one nice thing to say about kaiser.
1 year ago
Linda Cumming, GA
This choice was a complete waste of money and time. The Doctor pushed a pelvic exam on a 63 y/o sexually inactive for 20+ years female with GI and Cardiovascular issues. Never did I even have so much as an EKG and was never sent to a Cardio or Gastro Doctor the entire year. I won't even go into the non care of my arthritis pain or dermatology issues that were also completely ignored. Also in Forsyth County their offices are inside the hospital with their own pharmacy that over charges and right next to the Infectious Diseases office. In this time of Covid that really skeeved me out too. I would not choose them again, and I hope I never run into that lazy doctor either. Terrible "Insurance".
1 year ago
Mijanur Rahman Walnut, CA
If you have options, stay away from Kaiser Permanente. They make it extremely difficult to access care. You can't schedule a same day sick visit. They limit the immediate in-person care to the Urgent Care, which is available in only select locations. You show up in these overcrowded Urgent Cares, you are either turned away because they are already full or you wait for hours before receiving any care. Don't bother showing up in their emergency room either. If you want your care only in phone or video visit, KP is for you.
1 year ago
Linda Walker Fairfax, VA
Kaiser physicians are great.
Their billing department should be fired!!
They said they could not accept a payment through my bank and I should pay by credit card. Now they have taken BOTH payments and have BILLED ME AGAIN FOR THE SAME INVOICE!!!!!
1 year ago
Daryl Yancey Palmdale, CA
I gave KP 1 star because once in a while you DO get a doctor who is actually competent. Trying to reach the doctor is practically impossible due to the copious amounts of red tape provided by their poorly designed automated phone service, and overworked employees who don't really know what they are doing, don't give a $#!t, and keep transferring you to different departments before you ultimately get hung up on. Average time on hold is 45 minutes in S. Cal. Most of the doctors are foreigners with accents so thick you can't understand them even if they took their useless covid masks off. Then there are the nurses that give you printouts for the WRONG pre-surgical procedures the patient is supposed to follow. KP exists for the sole purpose of turning a profit and couldn't care less if their patients "Thrive" or not.
1 year ago
Carlos M. Hercules, CA
Kaiser Permanente is a great hospital to go. they take care of you really well. they keep up with you on any issues on health problems you have. you can get your prescriptions in as little as 30 minutes after your appointment. They have affordable insurances, but some of them do have high deductibles.
2 years ago
Nooshin M Vista, CA
am having severe back pain since last February, God knows how many months it took Kaiser to schedule me to see Pain Management and physical therapy. Finally they agreed base on my condition to do pain block and I have been waiting two weeks for them to call and schedule me for procedure. They called me this morning at 7:15 am and I missed the call and once i called back they told me I have to wait till next week. I am so pissed off. If you file complaints it takes them 3 months to respond and they send you bunch of papers which takes you hours to read … horrible service I can’t wait to reach 65 and get different health insurance and I am am encouraging my husband and my sister both to leave Kaiser in 2023
2 years ago
jocelyn lemos El Cerrito, CA
Kaiser is a nightmare. Many of the receptionist are unprofessional & employees are often short staffed and overworked making it difficult to deal with anyone when trying to obtain care. Booking an appointment means waiting a month or more to see a doctor. I’m in Northern California and in the heart of the city and the closest urgent care from me is an hour away. Why is this important? Because there is no way to obtain immediate care for non emergency situations. Since booking with a real doctor is impossible I figured an urgent care center would help me. Nope. The only way to obtain care is through the emergency room where ull wait for hours especially is it’s a non emergency and your copay is now $100. Like many things in American healthcare, this organization is just another enormous flaw in the system.
2 years ago
Sam Rocklin, CA
Kaiser is THE WORST medical system EVER! You can't talk to your doctor, everything has to be by email and dealing with a middle man. You wait and wait for a reply. Everyone passes the buck as no one wants to help. You can't just reach your doctor and have a conversation. You have to wait on hold for 30 minutes for someone to take a message.....Using a middle man always gets things wrong and there's no conversation there. The doctors we've encountered are completely lazy and try to pass every problem on to a different doctor. My loved one was in a medical emergency which we didn't realize as we spent FIVE days of calling over and over for advice and asking why the doctor won't respond! The patient ended up in the ER and got admitted. The doctor saw the patient there and apologized-that's nice but it doesn't help. They could've died from no one wanting to do their job. Horrific system. If it's cheaper I guess you get what you pay for.
2 years ago
Alyssa Petersen Renton, WA
I have been with Kaiser formerly known as Group Health for over 40 years. For the first time ever I have misplaced my Multiple Sclerosis Medication. I called them and they said I needed to complete a police report for lost medication. I did that. They then informed me I would be responsible for the cost since Kaiser insurance does not cover lost or stolen medicine. They said they cost would be over $9K! I can't afford that. The caveat is if I go off the medicine for 14 days I then need to be monitored for six hours upon my first dose again. The pharmaceutical said they would send me an emergency dose out for free once I got the prescription from my pharmacy. Kaiser said they will not do that because then it voids my existing prescription. Mind you, I was diagnosed in 2002 and this is the first time I have EVER "lost" my medicine. I think I may have thrown it out on accident. With MS, it's easy to be "spacey" when tired. The bottle also was extremely light. I am livid. I know run the risk of having an MS exasterbation, not being able to care for kids and work. I have to wait over two weeks to refill. This has proven Kaiser does not care about their patients. I have always stood up for Kaiser but I will never recommend them to anyone after this.
2 years ago
Lynsey Burnett Atlanta, GA
On the HMO plan they rarely are able to see kids on the same day. Locations are spread out so you may have to drive an hour to get an appointment on the same day or next day. If you decide to got to an external Dr and cover the cost out of pocket you can't take a prescription to kaiser to get it filled. Their Dr has to write the prescription
2 years ago
Zenilda Janofsky Olney, MD
I have been with Kaiser for about 24 years. I used to love it ! Never had problems with prescriptions and appointments. BUT lately it has been a nightmare! No appointments available for at least a month of waiting! I recently tried to make an appointment with any gynecologist ( mine was not available for months) because I had a vaginal infection . I had to call customer service many times only to get an appointment 1 hour away from my house! I had to treat myself with over the counter medication because I couldn’t make to the appointment due to the distance!
The app appointment tool used to be perfect. I was able to schedule an appointments within a week or days with no problem. NOW it seems impossible to get an appointment with any doctor! I have called many times to complain for the past year, but it only seems to be getting worse and worse! It seems like a third world free health care insurance where you have to wait months to get an appointment! I have no idea of what is going on, but their services are going down hill!!!! SADLY , after 24 years, I feel obligated to leave Kaiser! I’m changing to another insurance this year due to the lack of care I’m receiving from Kaiser 😢
They went from a 5 stars to 1 😢
2 years ago
Sandie D Tacoma, WA
The only thing I like about Kaiser, is there online contacts for medical questions. For non-emergencies, I find it quite useful. What I hate is the price gouging they do and everything has to be done at one of their facilities. Just to get a Covid test I had to drive almost an hour and wait in line for another 50 minutes. Work required it so I had no choice and this was before the rapid test were widely available. I have just given up visiting them. I send my prescriptions in for refills to be mailed to me and that is it. I can't afford their pricing with the service my employer purchases and I can't shop the open market. Maybe if they had a doctor I trusted I would go back, but I would rather go to emergent care than return to the Tacoma office.
2 years ago
J G Hillsboro, OR
My doctors are constantly rotating to different departments, which leaves me searching for Yet Another PCP. How about some continuity of care?!
Today I called to have an expired RX refilled (used only as needed) and the Care Nurse treated my symptoms as if this was a completely new malady for me. Then she informed me I’d likely need to be seen in person first - because it was obvious to her I was diagnosing myself… Well of course I was!!! I’ve been dealing with this issue since surgery over 15 years ago. All I need is some topical Estrogen cream - not a Controlled Substance! All of this for a REFILL… Come on, Cole, quit trying to look for things that simply are not there.
2 years ago
Savannah PavoReal Richmond, CA
I have had this insurance for six months. I just finally received my member cards today. I filed a complaint at the first of the month and have yet to hear from anyone regarding my concerns. When you call to speak to someone you get sent in this automated phone loop and they have someone from a call center to call you back and then they’ll tell you after waiting for an hour that you have to talk to somebody and member services well duh member services is the number that I’m calling so they put you back into the phoneLoop where you are then in. Phone loop hell. I went to the lab in Pinole it started off with the vampire bitching about my veins and acted like she couldn’t possibly work under these poor conditions then she job the needle in my arm and when she finish she slammed a cotton ball with some paper tape across my elbow before I could even get to the car I looked down at my elbow and there was a marble size blood bubble that burst as soon as I got in my car. Blood squirted across my car and it took me about 20 minutes to get the bleeding to stop. So if I could give this place less than one star after six months not having access to their kp.org app because it’s constantly down and it’s the only way you can get information about your health care I say skip this place. It’s far less stressful to be without health insurance than to have to go through the Kaiser Permanente hell
2 years ago
Anna Parks Kenmore, WA
My experience with Kaiser has been absolutely awful. I am struggling with a health condition that has gone on for five months now and none of the many specialists and doctors I have seen have shown me any compassion or empathy for what I am going through. They are unable to diagnose my condition and instead shove me out the door with the "give it time". Well Kaiser, every time you close the door on me and don't give me the time of day I go back to daily pain. I used to think I could go to doctors when I was in pain and needed help. I no longer trust the doctors that Kaiser provides and will be switching my insurance immediately.
2 years ago
Patricia Hale Atlanta, GA
Make video appointments, doctor checks in 40 minutes before appointment, closes appointment 10 minutes later so can't see doctor. Impossible to get prescriptions refilled out of state, make appointment with kaiser doctor, doctor orders prescription for wrong medication, can't get them to change (due to no response to calls and emails). Have tried all day to get a hold of pharmacy to fill a correct prescription, no answer, so try customer service, on hold here too. You get no medical service with hours and days of trying and even then it is often to no avail. For example, have been trying to get a procedure since 11/1, will finally get it (hopefully) on 3/25.
2 years ago
omari newell Waldorf, MD
I went to wash dc capitol hill location on 3/21/22 and their greeter was very rude when I asked why only I was asked to use hand sanitizer. She stated with an attitude because they are employees. Cov19 affects everyone your not safe because your an employee
2 years ago
BARBARA MILLER Perris, CA
I was billed from collections from two years ago. The problem is they never sent me a bill from two years ago, so I just received a notice my account went collections and must be paid write away. I called kaiser and was transferred four times no one knew who to transfer me to. I was told let me transfer you to someone who could assist me, but finally the last person was someone in Colorado I live in so calif what? yes, they were rude to me after that. I finally spoke with someone in collections who told me kaiser was behind form the covid surg. I had to pay for their mistake. The kaiser reps were not knowledgeable. I paid the bill and called membership services. I did not want my perfect credit score ruined over their mistake. I have requested a refund form kaiser we will see what happens. Watch your billing!
2 years ago
Richard Eggers Laguna Hills, CA
If you are on Medicare, Kaiser will do its best not to diagnose diseases until they become catastrophic. I had ABPA, clear symptoms included: Head to toe Hives, Rhinitis, Conjunctivitis, Chest pain, shortness of breath, emergency room visit with CT pulmonary which showed lung abnormalities. Dermatology did not look at my hives, I had to suggest showing them. They went on to make up causes from things I had used for years: shampoo-prescribed 2 weeks of Prednisone, After 4 weeks hives return-laundry detergent-2 weeks prednisone. After 4 weeks hives return-2weeks prednisone, but no plan. Change Dermatology Dr. who only worked with me via phone calls! Dr notes omitted worse symptoms completely. I then self diagnosed that I had acquired ABPA (asthma + lung abnormalities) and requested Aspergillosis Blood test. The results were not given to me. Result: 5 months of extreme pain (hives, chest, breathing) and Dr's continued attempts to mis-direct diagnosis. Went to VA clinic (I am a Vietnam era vet) and got immediate and supportive help.
2 years ago
Noureddine Lalami Brentwood, CA
Pros: Quick to schedule appointment and reply to email inquiries.
Cons: They are not as attentive to ones health as other healthcare providers. Health is more of a business to Kaiser.
2 years ago
Mandy Los Angeles, CA
I know you are a big corporation and most likely won’t care about this but I want to make my experience with your company known. I’ve had Kaiser for almost 6 years. At first, when I was younger with no health issues…I thought it was great. Now that I am older and in need of more care, I am stunned at how horrible your company is. I should have known before signing up again how having an insurance company who owns the care is NOT a good mixture. With all my concerns, the doctors have shrugged me off as being “young and healthy” so of course it’s all in my head. I’m beginning to realize that your organization cares only about the bottom line and not actual care of the patient. I have a primary doctor I’ve only seen twice in the last six years. To get an appointment within a reasonable time, it’s with another doctor who doesn’t know you or a NP. I waited 2 months to see a specialist who was 45 minutes away… got there 12 minutes late because of traffic and never being at that big hospital before and was told the doctor most likely won’t see me because I wasn’t on time. (There was one person checking people in which made me 10 more minutes late). I stood my ground and said I’ll wait and then they called my name right away. Really….. I wait 2 months for an appointment but get treated like trash because I’m 12 minutes late!!!! I have been getting ocular headaches. I’ve seen 3 different Kaiser GP who won’t let me see a specialist. I was literally told by the last GP that the doctors get paid regardless of referrals and since I’m young and healthy…. I don’t need to see a specialist. Well thanks for that fact but since you all get paid
2 years ago
Review Source
AlainL Dallas, GA
Absolutely the worst experience. I would not recommend kaiser as a insurance provider. I have been in hospitals day after day trying to get my father taking care of and with each visit and with each doctor, nurse, physician, and rep. having to re-explain everything over and over. The communication between departments has been absolutely terrible I mean horrendous. I can't get proper communication from anyone or even the concern resolved. It's as if people are dragging their feet and or just don't care (which is how we feel honestly). Are concerns are not addressed and we have been with kaiser for 20+ years. It's as if everyone we are talking to has been incompetent and clueless of how to move forward. Upon our last visit yesterday I had a nurse ask why we are there (when we had an appointment), then a few minutes later another nurse walk in and asked us the same question - saw neither of them again only to reexplain the same issue to the doctor (third person that walked into the room), for them to tell us we have to contact kaiser again. This process overall has been incredibly frustrating, and inconvenient and with no resolution.
2 years ago
Steve E. Colorado Springs, CO
Here in Colorado Springs Co. I would never recommend Kaiser Permanente. They have three office locations and they are not staffed with full specialists, they come down from Denver and the wait can be long when you make an appointment. Even though my coverage is HMO not a PPO Kaiser will make you wait to see one of their doctors that come in from Denver a few times a week. If you have something like heart problems you never knew you had you could end up waiting several months or longer for an appointment and that might not even be with a doctor that can actually help you of diagnose the problem, when that happens it could be another two months. KP's mail order prescription service is horrible a tried it for the first two years under my KP plan and they could never get me my prescriptions on time and several times I ran out of my medicine and that is never supposed to happen. I tried the in town KP pharmacies and they never seemed to have the right medication and if they did you might wait two to three hours for them to fill it. Several times they asked me to come back later and pick them up and that was a long drive over twenty miles. It seems that here in Colorado Springs we are secondary to the Denver area where Kaiser has all their facilities and all their specialty doctors like cardiology, dermatology, all except your regular doctor.
2 years ago
Gemma Estepa Rancho Cordova, CA
Kaiser used to be a good hospital 15 years ago. This year my dad was diagnosed with lymphoma. I brought him to the emergency room and was admitted due to sepsis. He was doing chemo that time and was gonna get his 4th cycle chemo. He was not treated well by nurses at the med surgical unit, There was this nurse named Robin a female MSU nurse, told my dad "can you not stand and go to the bathroom! My dad kept on doing number 2 given the condition of his cancer. And yes I heard that because I was always on FaceTime with my father. Then next day it was the unit secretary for the morning shift 7-3 pm. She went inside my dad's room and said " you cannot have this food. do you know that you are on cardiac diet! She sounds sarcastic and arrogant. Yes, I was on the phone with my dad and yes FaceTime so I heard the secretary and I know her too since I used to work as dialysis nurse. So. I told the MSU unit secretary. My father is a very sick person, he can eat whatever he wants and yes, you can ask his palliative doctor about it. Some Kaiser nurses does not have compassion to patients if your family member goes to Kaiser make sure be by their bedside because some nurses can be so mean and I am a living witness to that. I tell them I am a nurse not to flaunt my profession, that is to let them know that all patients no matter who they are should be treated with compassion and respect. I regret the day, I brought my father to Kaiser. My dad passed away at Kaiser South hospital. He deserved to be treated nicely not roughly.
2 years ago
Resin Slinger Mesquite, NV
Only giving one star because I have to. Kaiser pediatricians suck! Daughter finally when to a Naturopath Dr to finally get results for the YEAST infection my granddaughter has had for 11 months. Kaiser Pediatrician said “I don’t know what this is, but here, use this hydrocortisone on your baby”. What the AF a steroid on a baby? Daughter finally gets appt with Kaiser Dermatologist “I don’t know what this is, but here, try this stronger hydrocortisone steroid on your baby”. Naturopathic Dr says “I think this is yeast, try this concoction of coconut oil and boric acid. Yeast infection GONE IN 3 days! My god, they let my grandchild SUFFER for 11 months.
2 years ago
Matt Spokane, WA
Unfortunately I cannot recommend Kaiser to anybody. I haven’t used my insurance much at all, but just about every time I do there are problems.
Within the last 6 months:
1) They have not yet payed for a covered emergency visit while out of town when it’s clearly in the plan. The provider said Kaiser didn't respond which has created a huge headache for me to avoid collections and it is still is not resolved (was a simple test/check for lymes and anibio script). Its been 6 months and they haven't yet paid the provider.
2) The Doctor I saw for a checkup after many years (8) was not very thorough (didn’t even look in my mouth) and the other one I saw for something else seemed very “spacey” (but was nice) at the appointment.
3) I had an internal referral to another one of their offices that did not go through or is still in queue after more than a week. When I call them to figure it out I am put on hold by their automated system prompted with “more than an hour wait time”. I Sent a message internally rather than spend my day on hold and didn't hear back either.
4) I made an appointment in their system with a dr the other week and was called just two days before the appointment for them to cancel it on me. Explanation: “The dr is not in that day...” despite being on the appointment schedule in their system that allowed me to book, confirm, AND check in to the appointment. (cancelled on me right before I was going out of town). The lady told me that I can go to a walk in or schedule an appointment for a different time.
5) I had to get an x-ray this year but they didn’t get sufficient imaging the first time, so I had to go in and pay for another one.
In my estimation I have paid in maybe 5x what I have ever received in benefits being a customer of Kaiser Permanente.
This insurance provider is just not good based on my experience. I am switching to another provider for next year because I have been through far too much headache with them and I am unhappy.
2 years ago
Meg RP057 Cumming, GA
Kaiser is terrible. Take any other option you have. Some of their doctors are good, but you are just another number to them. My daughter needs mental health care we are very concerned about her and the first available appointment for mental health is 4 MONTHS AWAY. I tried to contact member services about it and got a rude response about using my daughter's account without access even though she had officially given me access through Kaiser. Meanwhile NOTHING was mentioned about her serious issues that my original email was about. They didn't bother to call either of us. I tried to call them but you go through the whole, "if this, press 1, if this, press 2..." When you finally get there you need to have a book to read while you are on hold. My family has been with Kaiser for 25 years and we are finally leaving. They have definitely gone down hill. I would give them negative stars if it was possible
2 years ago
