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LAST UPDATED: April 15th, 2024

C.H.I. has been offering their residential and commercial garage doors since 1981, with headquarters in Arthur, Illinois. C.H.I. was built on the idea that garage doors should be exceptional in quality, craftsmanship, and value. Currently C.H.I. offers their services throughout the major locations of United States, Canada, and other sales worldwide. 

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The Good

  • Warranty Program 
  • Variety of Styles 
  • Resource Center 

Warranty Program 

C.H.I. offers a five-year warranty program on all of their products. Having a long and reliable warranty program helps the customers to gain trust and confidence in the product they have purchased. 

Variety of Styles 

With C.H.I. you can choose your garage doors from a variety of styles. Whether you prefer the traditional garage door or are more contemporary, they got you covered. Each garage door can be customized to your prefered style, color, and size. You have the option to choose from the following styles: 

  • Raised Panel 
  • Stamped Carriage House 
  • Flush Panel 
  • Accent Woodtones 
  • OVerlay Carriage House 
  • Recessed Panel 
  • Aluminum Full-view 
  • Fiberglass

Resources Center

C.H.I. offers a resource center to help their customers to be more educated on their garage doors. At the C.H.I resource center, you can view educational brochures, spec sheets, drawings, videos, and more. This is a helpful tool to help the customers to find answers to their questions, as well as have the ability to fix their garage doors when problems arise. 

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The Bad

  • Contact Information 

Contact Information 

C.H.I website hardly provides any contact information with their corporate office. If customers have questions they need to fill out a request form and wait for someone to get back to them. It is important that corporate offices provide their contact information to serve their customers in the best way possible. 

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The Bottom Line

C.H.I. has been offering their garage door products and services since 1981. Customers especially enjoy the wide selections of styles they can choose from, as well as additional resources that educate them on the products they have purchased. Additionally, C.H.I. offers a warranty program that is competitive in the garage door industry. However, C.H.I. website provides hardly any contact information with their corporate office. This might create some issues when customers have questions about their products and services.

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5 Reviews

Review Breakdown

5 grade

40%

4 grade

0%

3 grade

0%

2 grade

20%

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Deb Hebert Port Orange, FL

So far I have to rate them very low. Our garage door has significantly faded within just a few years. We have reported the problem to CHI and the installer. It’s been 3 months now and no one has been here to check it out. They say their state rep Angel is very busy and will contact us. But no contact from anyone has been made to date. The installer has been of no help whatsoever. This is a new build, but believe me, we will never let a contractor choose CHI garage doors again. They may have a decent written warranty but from our experience, it’s worthless as they simply won’t act on any reports of defects. I noticed several neighbors with the same garage doors - ALL are new builds and all are faded.

3 months ago

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Kari Garrity

Terrible company. Spent $12000 on garage wood like doors and after 5 years they are fading away. Chi said sorry 3 year warranty on the print this is a common problem. Maybe someone should tell you that they will fade away and nobody would buy them. Terrible products turning white.

1 month ago

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Mavris odunayo

Chi company is good I will highly rate them 5 stars because the garage door they made for me make my garage look like a strong room

4 months ago

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CLD Wentzville, MO

My CHI garage door #5951 is less than 2 years old. Last winter it froze up several times and I could not open it. When it rains, water collects in each of the panels and then dumps the water inside my garage when it is being raised up, getting the cars and people under it quite wet. I asked CHI for help from their website but they never responded.

2 years ago

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DDDuster Lake Havasu City, AZ

This door works great. It's smooth and attractive. Ours is insulated which is nice.

8 months ago