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Paul Davis Restoration

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98 User Reviews
LAST UPDATED: September 8th, 2020

Founded in 1966, Paul Davis Restoration is a full-service property emergency service and restoration provider with more than 300 independently operated and owned franchises throughout the United States and Canada. 

Property damage can be devastating for a family or business and restoration or reconstruction of properties can be complex. Paul Davis Restoration strives to streamline restoration and reconstruction services by providing multiple services through one point of contact, cutting costs, and minimizing disruption. 

The company's residential and commercial restoration services include the following:

  • Water and flood damage restoration
  • Fire and smoke damage restoration
  • Wind and storm damage restoration
  • Trauma and biohazard clean up
  • Mold remediation
  • COVID-19 services

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The Good

  • Emergency Response
  • History of Innovation
  • Quality Assurance Department
  • Training and Certifications
  • Commitment to Sustainability

Emergency Response

In cases of property damage, timely remediatory action by a restoration company is critical. All Paul Davis Restoration franchisees are ready to respond to crises through their 24/7 hour services. The company promises to have a first contact within 30 minutes and arrive at the property within hours. Once onsite, Paul Davis Restoration provides prompt assessments and immediately mitigates further damage.

History of Innovation

With over 50 years in the property damage emergency services and restoration industry, Paul Davis Restoration has provided breakthroughs in technology such as computerized estimates and new water damage assessment and monitoring technology. MICA, the company's web-based monitoring tool used in water damage reparations, takes efficient and accurate data during the drying process and makes it available for insurance clients through a simple dashboard.

Paul Davis Restoration also uses thermal imaging that assesses water damage and leaks without having to tear down drywall or pull up carpet, cutting on costs and saving time. This technology is also used to provide more photographic evidence and justification of repairs to insurance adjusters. Generally, damaged soft content items such as clothes, blankets, and leather goods have been cleaned through dry cleaning. Paul Davis Restoration avoids the dry cleaners with its cost-efficient advanced washing systems that use effective, environmentally friendly detergents to restore food-grade quality clean items. 

Quality Assurance Department

Reputable property emergency service and restoration companies will work closely with insurance companies on a client's behalf, reducing stress in a difficult situation. Paul Davis Restoration has a Quality Assurance Department staffed with experienced restoration insurance professionals that provide clients assistance in collecting data, writing and reviewing estimates, and negotiating with insurance adjusters.

Training and Certifications

Clients who select Paul Davis Restoration as their property emergency service and restoration company have the reassurance that their property is in experienced hands. To ensure the highest standard of quality service, Paul Davis Restoration franchise technicians must complete training through IIRC (Institute of Inspection, Cleaning, and Restoration Certification) courses. Paul Davis Restoration's training facility, located at its headquarters in Jacksonville, Florida, provides the best-in-class training through its IIRC approved "flood" house, training modules, and various restoration courses.

Commitment to Sustainability

Paul Davis Restoration uses green cleaning products. The restoration and reconstruction company is dedicated to reducing its environmental impact by using more natural ingredients. Property owners concerned with the cleaning products' contents can check out Paul Davis Restoration's ingredient disclosure statement to learn more. 

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The Bad

  • Preferred Vendor Program

Preferred Vendor Program

It may not be in a property owner's best interest to use their insurance company's preferred providers when selecting a property emergency service and restoration company. Insurance companies want clients to use preferred providers because the insurance company has special pricing arrangements with preferred providers. 

As a preferred provider, the restoration company will try to keep the prices low to maintain the partnership. This pricing arrangement may affect the amount of work and money a client gets in their insurance claim. Paul Davis Restoration has a national business development team that works to become preferred vendors with insurance companies.

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The Bottom Line

Paul Davis Restoration has fifty years of experience in the property emergency services and restoration industry. Through its history of innovation and state-of-the-art training certifications, clients have the reassurance that their property will be minutely taken care of from the assessment through its restoration or reconstruction. 

Paul Davis Restoration takes additional stress off of a client by working with insurance companies on clients' claims and providing multiple services through one contact point. We recommend asking if Paul Davis Restoration is a preferred provider with a client's insurance company and how that may affect a claim before hiring.

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Star Rating

4.2

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98 Reviews

Review Breakdown

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67%

4 grade

11%

3 grade

8%

2 grade

3%

1 grade

10%

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Lurdes

Paul Davis & company were great to work with. They were there from the very beginning. I had no idea what to do after the fire in our rental unit. They took care of everything & kept us informed of what was happening & what needed to be done. They answered any questions the tenants or I had. They gave us an estimated time that the tenants could move back into their units. They ended up getting them in there earlier than expected. They did an awesome job repairing everything. I would not hesitate in calling them again. I have worked with other before but I can honestly say that I had no headaches or worrying about what needed to be done with Paul Davis. They handled it all. The gave more than 100% & I couldn’t have worked with a better crew than Paul Davis’s guys. They were great.

1 year ago

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Peggy Oppocher

I was impressed by each person who worked here, except for the guy who worked on the garage door. My husband could have told you exact facts about the garage door, but he passed away. We didn't realize til some time after he finished you could open the door about two feet even tho it was locked. Also the man who put the siding on did an excellent job except for picking up all the nails. The man who put the rocks back on the sides of the garage deserves a medal. It was a perfect job.

1 year ago

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Anonymous

They were in constant communication and my phone calls were returned in a timely manner. Any questions that I had they were more than willing to answer for me and I found that the answers were in every case truthful.They cleaned everything up. They made a very frightening situation manageable and did everything they could to keep me informed. I was very impressed.

1 year ago

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Booher

They were just very easy to work with and very responsive when we had contact back and forth with them. I thought they were very helpful. They explained everything that they were going to do and gave us a time frame and did it all within that time. Got it done and it looked really nice. We had to have some painting done afterwards and whoever the yhad come and do the painting, they did a really nice job.

1 year ago

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Judith

They always returned my calls. They always called me when the ywere on their way to give me a heads up. They came out the very same day we called and anytime they said the ywere going to show up, they did. I just felt like they were on top of the job everyday. They were very thorough and didn't leave anything behind for me to do. I felt like they were very respectful of my property. They were very personable and friendly. Great customer service skills and great people skills.

1 year ago

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Barbre

I went through my insurance company and they directed me to them. Paul Davis Restoration jumped right on it. We had part of our ceiling fall in our closet and they were wonderful... they just were quick did a good job and follow through. After they were done, we went in our closet and you couldn't even tell anything had happened. They even got the carpets to look nice and neat.

1 year ago

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Vaughn

They were clean coming and going. Their initial customer service was great. They responded quickly, came in, and got the work done drying up the floors. However I've been trying to get them to come back for quite some time and that is a little frustrating.

1 year ago

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Wallace

They were always very open and would always communicate very well with me and let me know what's going on. What they could or couldn't do. They were just very on top of everythign the entire time. They would ask us if there was anything else they needed us to do.

1 year ago

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Shields

They were really attentive. They went the extra mile. I had a blind that they couldn't clean so they worked with Home Depot to get me another one and then that one was defective and worked with me to get that one replaced. They went the extra mile.

1 year ago

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Kelly

They're responsive and keep you informed. They're still working on the cleanup and they haven't been able to dry up the water as quickly as they thought they would but they stuck with it and they've been successful. The caliber of employees is great. I feel comfortable with them in my home even if I'm here alone. And they're also quite knowledgeable. And even if they don't have the knowledge, they always have the resources of Paul Davis, like their supervisor came over today because this has taken slightly longer than they anticipated and they showed them a couple of different things to try.

1 year ago

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Anonymous

They did a great job with cleanup. You can hardly tell there was a flood there anymore. They got back to us right away. There were a couple time sthat they didn't know the answer but were able to just be honest with me the whole time.

1 year ago

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Marilyn

They made sure that they vaccumed, they cleaned up. And then they sent another company over to clean the carpet, which we just weren't happy with. Paul Davis got back to me with phone calls and they tried their best to get it done as soon as possible. Everything looks so nice.

1 year ago

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Aitken

Absolutely satisfied. They made everything back to normal as fast as they possibly could and it was just a great experience with them. Customer service was amazing. They treated me with respect and were contantly checking up on my situation.

1 year ago

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Reply from Paul Davis Restoration

This is awesome feedback -- thanks for sharing!

Sep. 2nd, 2020

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Nancy Cornett

Fast and extremely efficient response. I was facing hip replacement surgery in less than 2 weeks after the flood and all the team was so very supportive and had my condo in clean and safe condition for my return from the hospital to recover instead of going to a rehabilitation facility.

1 year ago

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Roger Allen

Great job in cleaning up the water and drying out walls. Poor service on going to Lows and Home Depot and selecting wood paneling. Surprise when our old paneling was $37 a panel and they offered us only $11. Another surprise when to finish off the bedroom you missed the false ceiling and a contractor never showed that you arranged for. We went with Lows for carpet with free labor and had nothing but problems. 4 times they came out and they had to reorder carpet and made huge mistakes. It was a bad experience for us from the Insurance Company Bear River, You the restoration company, Lows carpets. I realize this is the exception, but it happened to up. SUGGESTIONS: Have one person over all the restoration instead of different people for different parts of the business. Your boys are handling 70 to 100 clients at one time. They are over worked and stressed out. You make good money make sure we get good service.

1 year ago

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Facklam

They do water medication and restoration from water damage and so we went with Paul Davis. Prompt at returning my calls and answering any questions I had. Incredibly thorough and professional. Their work looks better than my house looked before.

1 year ago

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Norton

You can't even tell that there was any damage and it looked beter I thought from before the fire. They were very reliable and very prompt to get it done. Service was better than I could have imagined. The promptness and attention to detail was highly commendable.

1 year ago

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Boyer

Paul Davis came out and tore out part of my wall to determine what caused the damage and then work with the insurance company to get them to pay for. They were good at getting everything dried out and taken care of quickly. Everything was well taken care of on time without any problems.

1 year ago

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Kai

They were really courteous. They filled me in on what was going on and always made sure I had a chance to ask questions or anything. Everything they brought in they took out the place looked fantastic by the time they were done.

1 year ago

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Alicia

They always return my calls. We were informed during each step of the process and and they emailed me quickly. Also the subcontractors they use were really good also. They repaired a kitchen that had been flooded and the game room. They cleaned up everything and we were satisfied

1 year ago

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Brian

Paul Davis team went above and beyond what they said they would do. Used them when we had water damage in the house. After they were done, there were a couple of things that we questioned, but they came back and rectified it to make us happy. Brandon, the guy that was heading up the job, did a great job and made all the difference in the world.

1 year ago

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Lucero

They were very polite and told me everything's gonna be okay. The people who work for them came through to provide the service and really did show empathetic value. They did an excellent job of restoring the home. It took a very long time for that to happen. When it came to the loss of my items, they were here for quite a while taking pictures and inventory of everything that I owned. They didn't send me back any pictures or send it to my insurance company or anybody. It kind of felt like a privacy violation because people were digging through our things.

1 year ago

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Vallecillos

They were great to deal with, but after moving the furniture that was put away, we realized that it was kind of shoddy work. For example, the guy that they hired for the baseboard, instead of bewing flat to the ground, it was raised up and didn't even touch the floor. It was covered by a bed that used to be there so we never saw that because after the work was done, everything was back how it was. Some of the planks that were replaced weren't laid right and nowthere's gaps in between. Customer service was good.

1 year ago

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Amber

The clean up crews were very professional and efficient. The reconstruction crew was very friendly and had no problem interacting with my kids while they were building the wall. They were very fast and clean.

1 year ago

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Kyle

I was very satisfied. They were friendly and prompt. Kept me in the loop. They cleaned and just tried to make less impact on my life as possible. They picked up all the debris that the ybrought into the home.

1 year ago

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Shalise Jacobsen

They were kind, helpful and honest. They went above and beyond any expectation. They kept in touch with me and gave me updates as we waited for news from my insurance company.

1 year ago

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Sheya

Had a leak in our ceiling and our insurance company recommended them. They were straight forward if it was gonna cost more or if it was something that I could fix and they actually help me know what to do to fix it.

1 year ago

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Long

You know they did restoration for walls in my house and reconstructed my kitchen 2 years ago. It took a little bit longer than I would have liked, but when they got to the actual work they did a great job on it.

1 year ago

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Johnson

Customer service was pretty good and the company was honest with me. I was satisfied with the clean up just not rebuild. My feedback is to not let their subs do the work for them.

1 year ago

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Lauren Burningham

The restoration work was great but the billing was awful! Our insurance company was billed over and over again for things that weren't done. My husband found carpet at a reduced price, removed the pad and carpet. When he wrote a letter to Paul Davis and also spoke with Nick about getting $400 back for doing that, Nick told him it was insurance fraud. And yet they could bill for things they didn't do. When Glen wrote a letter to the area manager, with our final payment, about this issue, he didn't even have the decency to respond. TERRIBLE!!!

1 year ago

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Talia Dodd

We had a water line break and flood our laundry room 3 days before I was induced with twins. Paul Davis came out very quickly to help mitigate the flooding and start the demo/clean up. Unfortunately we had to leave our house and stay somewhere else. We weren’t able to come home until a little over a week later and the laundry room was still demolished. The repairs hadn’t been done yet. This is where the ball was dropped big time. Repairs/Rebuild wasn’t started until over a month later. There was a massive gap in our exterior doorframe, about 3 inches, where mice we’re coming through and getting into our house. I was very upset especially because we had newborns in the house. Several phone calls and emails later we finally had someone come out and look at the house for the repairs. Our water line break was 7/7/19 and repairs didn’t even start until after 8/14/19. It was absolutely unacceptable.

1 year ago

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Mcintyre

I had fire and water damage. They were very willing to answer questions and took time to explain things. They were just very helpful, friendly, and thoughtful.

1 year ago

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Damewood

I've had water damage to my home - to my wood floors. They always answer or return my calls. They are polite, efficient, and on time. The cleanup was excellent.

1 year ago

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White

They were great at first, then as the job went along they were less and less responsive and it went downhill from there. They had an agreement with our insurance company and then they they stopped the work before they were finished because we would not sign a work order which would have given them opportunity to collect more from us. When they gave the bid they got the money from the insurance company and then they pulled out before the job was done and we had to get the insurance company involved to get them to come back and finish it.

1 year ago

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Tracee Salt Lake City, UT

Experience has been a huge headache that I have ended having to manage and take extra effort in order to get any progress made in getting a simple job completed. It's not yet completed. I have had to take a lot of time out of my work day in order to get any kind of answer or progress on getting the job completed. Flooring was installed over pieces of cardboard that were on the floor and I've had no bathroom sink and not able to use my bedroom for 2 months now.

1 year ago

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Reply from Paul Davis Restoration

Tracee, I'm really sorry that your experience has been frustrating. We have been working through a backlog of jobs with COVID pausing everything for two months and it's just been crazy. But I'm really sorry that this hasn't run more smoothly. I'd love to chat and see if there's anything that I can do at this point to help resolve the situation. Our goal is to do great work and have happy customers.

Sep. 2nd, 2020

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Barbara Sandy, UT

We had an awesome project manager, Thomas O, and he did a great job. They listened to and addressed every concern. They Were at my home when they said they would be here.

1 year ago

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Reply from Paul Davis Restoration

Thomas is a great project manager! We appreciate your feedback.

Sep. 2nd, 2020

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Stephanie Farmington, UT

The clean up crew was amazing, I would give that crew a 5, however the restoration process was a nightmare. I have doors that don't close, a shoddy paint job, and poor quality work. It was a nightmare getting them to come out each time. I work and have kids and would be home on our "scheduled" appt and they would not show on multiple occasions.

1 year ago

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Frodsham

They seem very competent, friendly, and careful about the security of my home. The project was done on time and within the budget that they quoted.

1 year ago

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Reply from Paul Davis Restoration

Thank you for the positive feedback. Our team works really hard to help take great care of our clients so we appreciate hearing when things go exceptionally well!

Sep. 2nd, 2020

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Stapleton

They're very good to work with and they're always on time and clean. They put down paper everywhere and took their shoes off. They did a great job.

1 year ago

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Larry

They didn't put the flooring that we requested and agreed upon because they hadn't ordered in time. The job they did on the kitchen floor is pathetic. It sticks up all over the place with the tiling. It's about the worst tiling job you could imagine. The cleanup was good initially, but the work afterwards was poor. Made a mess in the house. Poor clean up.

1 year ago

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Chelsea

Every time I contacted them they got back to me. They completed the job exactly how we wanted it. The actual contractor had a little bit of issues but the customer service part was good.

1 year ago

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Michael Ayers

Major ceiling repair required. It took Paul Davis only 2 days to complete and the result is amazing. You cannot tell there was ever a problem.

1 year ago

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Fran Resinger

I wouldn't leave any star's but you have to. The clean up crew were great. It was the sub contractor Scott that I would never let come to my home Ever!!! He left paint on all light and plug outlets on light fixtures and bathroom cabinet's. When he did sanding instead of closing doors he left them open and everything in the utility room was filled with dry wall dust. It took me 2 weeks to wipe down everything. If it wasn't for Dustin M who came and painted and cleaned the paint up that Scott got all over.

1 year ago

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Reply from Paul Davis Restoration

Fran: I'm really sorry that you had a poor experience with one of our subcontractors. That's never good. We work hard to vet them and most we have used for years and years. Although once in a while there's a hiccup. I'm glad that Dustin was able to get everything squared away for you although I'm sorry that it took longer and was frustrating along the way. Thank you for letting us get it all fixed up for you.

Sep. 2nd, 2020

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Tami Endow

Only one dept treated me right...the first. Billing has double billed me, replacement of sheetrock forgot me for two weeks, carpeting 4 weeks and they had to come back because they forgot tack strip. Oh yes gas left for extra 1.5 days missed my appt. Ozone machine he forgot to deliver to my house. Garage stink like cigarette smoke. Unpacking...can't find hardware. Blew breaker on freezer lost food....want me to go on?

1 year ago

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Madi

The construction company that was remodeling my basement picked them. They were very responsive, very friendly, and very helpful.

1 year ago

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Ellsworth

Using them was the best option for my insurance company and I chose them because they were the best in the industry in my area. The cleanup was good.

1 year ago

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Jennie Peterson

Unsatisfied has to end up firing them because they were so horrible. Months went by our project didn't get done and I believe they were ripping our insurance company off and taking a huge profit making us choose cheap products to guarantee they made $

1 year ago

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Reply from Paul Davis Restoration

Jennie: Something certainly sounds really off here. I'm really sorry that things moved slowly and you were frustrated. We have been grappling with COVID issues which has slowed everything down and frustrates us as well. Regardless, I'm really sorry that it was so frustrating. We are always working to improve, especially during difficult times like these.

Sep. 2nd, 2020

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Buck

At the beginning there was not much communication, but then I got a different person to help me and he was amazing. They did an amazing job and I'm happy with it.

1 year ago

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Marsell

Customer service was very responsive. My insurance company recommended them and they helped me with some of the repairs from a hail storm.

1 year ago

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Strahm

At times they were quick to follow up, but slow to complete the follow up. I was satisfied with the cleanup.

1 year ago

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