Name: Paul Davis Restoration
Rating: 4.2

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Verified Customer

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Cannon

Everybody in there was very pleasant. Good information on what they're doing and their time line was appropriate.

6 years ago

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Buck

At the beginning there was not much communication, but then I got a different person to help me and he was amazing. They did an amazing job and I'm happy with it.

6 years ago

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Pam

They were professional and you couldn't see that any work was done It look exactly as before the disaster

6 years ago

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Mike C.

They were extremely helpful and fixed not just our water damage but they also fixed where the water was coming in at.

6 years ago

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Mark E

These people know what they are doing, they work fast and do a quality job! I was more than impressed.

6 years ago

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Justin

I think that they've been very good and respectful with us. They work around our schedules and everything's been great.

6 years ago

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Stockett

Paul Davis restoration repaired some water damage. Did everything in a timely manner and communicated very well.

6 years ago

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Rafael Morelli

They have been quick to respond and accommodate our needs as things have come up.

6 years ago

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Evan D. Byington

They did an excellent job in working with us and our homeowners insurance company.

6 years ago

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Lynda

The repairs work was excellent and completed to our satisfaction. We would use them again!!!

6 years ago

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Shelby

They did exactly what they said they would do within the time frame they said they would do it.

6 years ago

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Phoukhao

The cleanup was good. You're too slow, though. They didn't come to work for two weeks.

6 years ago

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Shawna

I chose Paul Davis because of emergency water remediation and they were very efficient.

6 years ago

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Brenda

The hard thing about Paul Davis is that they serve the insurance company over the client. I had a great experience with the employees and Paul Davis.

6 years ago

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Lisa huntsman

Everyone we worked with at Paul Davis was so friendly, efficient and listened to what we wanted

6 years ago

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Kerry

Our son recommended them. They team took foreve to send me my final check of a thousand dollars they owed me. The clean up went okay.

6 years ago

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Murray

My insurance chose them them for my water damage. There was some miscommunication with the company.

6 years ago

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Welch

We had a problem with flooding and they came and fixed it. They were good at communicating.

6 years ago

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Jen Ba

I had a very disappointing experience with Paul Davis Restoration Experts (Birmingham store). The company’s customer service is terrible. They have been extremely unresponsive and unhelpful when it comes to addressing concerns or resolving issues. I have been waiting for a refund they promised months ago, but they keep delaying with vague excuses (e.g. short staffing, lost check). Every time my insurance agent called, he was either told the person who can help is unavailable or given a generic response about how they’re 'working on it’ or ‘have sent the check’, which was never received and did not have tracking number! And, every time I called the corporate office to escalate the issue, I was told they would pass it on the local office and someone would contact me regarding the issue, and I never hear back! This is unprofessional and unacceptable, especially when it comes to handling their customers' money. If you’re considering using Paul Davis, be cautious. Their lack of professionalism and disregard for customer satisfaction is alarming. I would not recommend them to anyone looking for reliable and honest service.

1 year ago

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Otis Adkins Hazard, KY

I have works with this company in past years I am also in same line of work as them even being a competitor I will still say these guys are good at what they do

2 years ago

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Steve and Joanne Hill Clearfield, UT

worked well with clients, were open to assist clients questions and needs

5 years ago

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Jed A Salt Lake City, UT

Great job done in good time and all workers were respectful of us and our home

5 years ago

Reply from Paul Davis Restoration

Our team works really hard to be respectful and informative so that we can handle every job in every home appropriately. Especially during this crazy time. I'm glad that you had a great experience. Thank you for the feedback, Jed!

Sep. 2nd, 2020

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Garry Davis Sandy, UT

Great employees who do the job right and stay until it is finished.

5 years ago

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Galen Schuck Sandy, UT

Did it in a timely fashion.Answered all my questions and very helpful

5 years ago

Reply from Paul Davis Restoration

Thanks for the feedback! Appreciate it, Galen

Sep. 2nd, 2020

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Eleanor Marino Woods Cross, UT

Great work, Great Service Job was done very quickly and nicely done

5 years ago

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Karla Layton, UT

Very professional, great customer service. Very clean and organized.

5 years ago

Reply from Paul Davis Restoration

Thank you for the feedback, Karla!

Sep. 2nd, 2020

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Kathleen Pace Coalville, UT

They came back several times to make sure everything was done right.

5 years ago

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Greenhill

They did an excellent job. They were very prompt and courteous.

6 years ago

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Anonymous

Insurance company recommended and they did a floor repair that I am satisfied with.

6 years ago

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Ray

We've used them before. They're prompt and they do what they say they're going to do.

6 years ago

Reply from Paul Davis Restoration

Thanks, Ray! We appreciate your loyalty. Hopefully you don't have more disasters but we've got you covered if it happens again.

Sep. 2nd, 2020

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Kelly Cabot

Efficient, quick and clean. Appointments were kept timely and responsibly.

6 years ago

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Frederick G. Williams

The various workers and the overall supervisor were efficient and empathetic.

6 years ago

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David E. Wilson

Fast, always on the job. Considerate of our needs and wants.

6 years ago

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Virigina

We had a major leak in the basement and needed restoration. The company was very good to work with.

6 years ago

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Anonymous

I used them was over a year ago and they were very professional.

6 years ago

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Lys Ogden, UT

They did a very good job on restoring my mother's bathroom after it flooded.

5 years ago

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Wanda broadhead West Jordan, UT

Personable, there when. Needed, honest, great job

5 years ago

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Mike

Very professioanl and attention to detail.

6 years ago

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Miner

They were referred to me and were helpful.

6 years ago

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Tim Barney

Flawless service and attention to detail.

6 years ago

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Brenda Ruthizer

Professional, always arrived on time, good quality work

6 years ago

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Orla Beth Peck

They were dependable and took care of the problem

6 years ago

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Anonymous

The work has been very slow. Complete lack of communication with the homeowner. Total disregard for my home and the work performed has been shotty.

6 years ago

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Richard Wolthuis

Scheduling and site supervision was only OK

6 years ago

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Sondra

They did a good job and had friendly people

6 years ago

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Jean Didericksen

They were helpful and helped ease the trauma.

6 years ago

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Olsen

They are always responsive when I had questions and stuff.

6 years ago

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Stacia Covington Ogden, UT

Poor project management. Lack of communication. Poor work quality.

5 years ago

Reply from Paul Davis Restoration

Stacia, I'm sorry that you had a poor experience with us. I'd love to connect sometime to get more details so that I can figure out where things went wrong and we can work to improve our processes and even more consistently have happy customers.

Sep. 2nd, 2020

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J

No communication, inconsistent, created more issues then were there originally.

6 years ago

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Rich Skaggs Layton, UT

They never showed up or took care of anything.

5 years ago

Reply from Paul Davis Restoration

Rich: I'm sorry that things fell through. I'm not sure what happened but if you still need any assistance, please reach back out. We'd love to take care of whatever disaster you're dealing with.

Sep. 2nd, 2020