CCS Medical provides patients with medical supplies delivered to their homes. It is a single source provider of equipment for diabetes management such as insulin pump systems, CGM systems, and testing supplies. CCS Medical also offers its patients the convenience of providing a long list of other medical supplies including ostomy supplies, wound care supplies, breast pumps, orthotics, and urology supplies.
CCS possesses a number of important industry accreditations from CHAP, The Compliance Team, Inc., JCAHO, and importantly VIPPS, the National Association of Boards of Pharmacy. In addition to these accreditations, CCS Medical is a Medicare Competitive Bid company which helps it stand out from competitors. It is critical for an online diabetic supplies company to hold pharmacy licenses or permits in all states in order to best serve customers — CCS Medical holds pharmacy licenses or permits in all states.
Some of the major concerns customers have when shopping for diabetic medical supplies are affordability, insurance acceptance, and whether a company participates with Medicare and Medicaid. CCS Medical is a participating Medicare provider, accepts Medicaid in most states, and also accepts most private medical insurance plans.
The ordering and reordering process with CCS Medical is fairly industry standard. New customers fill out a brief form on its website and are then contacted by a customer service representative, or they can call customer service directly. When customers need to reorder, they can do so through their CCS Medical Patient Portal. A customized shipping schedule and reminders can be set up based on customers’ supply needs, their doctor’s treatment plan, and their insurance requirements. This is a convenient feature offered by CCS Medical.
CCS Medical’s “Contact Us” page has a list of customer service phone numbers divided by issue, so you don’t have to go through the hassle of calling a generic customer service line and narrowing down your inquiry yourself. You can call the number for diabetes questions and concerns directly, which saves you time and effort.
CCS Medical’s website states that customers can pay by check, mail-in, or over the phone. The company also has various payment plans available as well, but we can’t find more information about what these plans entail.
CCS Medical offers a complete line of brand name medical supplies for many types of health needs. Specifically relating to diabetes, the company offers insulin pumps, glucose monitoring systems, and other diabetic supplies like testing strips, lancing devices, lancets, and control solution.
These supplies come from top brands including Ascensia, Trividia Health (formerly Nipro), LifeScan, Abbott, Dexcom, Medtronic, and Tandem.
CCS Medical has certified diabetes educators on staff. These professionals can answer any questions you may have about supplies or diabetes in general. The company also has a helpful website that answers plenty of questions about insurance, diabetes health, and other health topics.
Plus, CCS hosts a blog that remains current with regular content. Topics include news about medical breakthroughs and advice about living with diabetes. CCS also devotes a section of its website to nutrition that includes recipes, videos, and exercise tips.
CCS Medical offers free standard shipping on all orders, and delivers directly to your door. This allows you to receive your supplies in private and maintain discretion that is not always afforded when you have to pick up supplies yourself at the doctor’s office or pharmacy.
While CCS Medical mentions many products and supplies related to diabetes maintenance that it offers, we can only find a few products in its online inventory. Specifically, there doesn’t seem to be a listing for testing strips, lancing devices, control solution, etc.
It could be that these products are only available through your customer portal once you sign up for an account, but regardless, CCS Medical’s full inventory line is not viewable by the general public — nor are its prices, for that matter.
Some customers have had negative experiences with CCS Medical’s customer service department, including instances of never getting their original supplies or being told their supplies were coming one day but then they actually came days later. When it comes to essential medical supplies like diabetes supplies, you need to receive reliable shipments on time, and it seems that CCS Medical has had instances where that hasn’t happened.