Duke Energy

On Friday July 12 at 6pm when I checked my mail I had a notice saying I had to pay $68.XX by 5:00pm on July 12 or I would have my services disconnected. Alarming to say the least as that time had already passed and I had not received any prior notice regarding my service interruption. As it was Friday after 5pm I was unable to reach anyone to discuss this and instead called today, Monday July 15 at 8:00am. When the representative answered the phone she would not let me speak, and instead insisted they sent text messages, called, and even sent paper notices regarding this. I have no text messages, no missed calls, and no paper notifications. When I informed her of this she said in order to prevent disconnection I should have made a payment of $87 by Friday July 12 at 5pm when I had already attempted to tell her multiple times I did not receive the first paper notice until after the time of payment marked on the notice. Though she couldn’t hear me again for the fact she was too busy trying to talk over me and sending me that first text message notification. When I then asked for her manager she laughed and continued to talk. I had to ask for a manager roughly five times before being put on hold, only to lose the call. I’m very highly disappointment in their lack of communication regarding billing, listening abilities, and overall customer service. I am going to look into other power options, though in this area it is limited, and hopefully I will never have to speak to a representative again. Because even though this is my first time in years having to actually call in to speak to someone, it was so horrific I don’t want to deal with this company ever again.

I have a duke customer since they took over progress energy,unfortunately there is no other energy company option.To put it simply duke is a horrible service,there employees are rude,customer service poor,their maintenance of their equipment is a joke,if there was another choice i wouldnt hesitate

TERRIBLE!!! Lied to us two different times about having our power cut on.....swore it would be on both times and it never did, and it doesn’t help that on the weekend there’s only the robot to talk to...