Name: Stream Energy
Rating: 2.7

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Laura Kent Austin, TX

Energy and mobile services. We've enjoyed being a part of Stream! One of the most genuine companies we've had the chance to work with!

5 years ago

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Julio Sain

Reliable service, professional staff and helpful support reps. We have not had any issues in the 45 months-now we've been with Stream.

5 years ago

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Aiyana Daley Atlanta, GA

bad customer service. just the worst. People are rude, leave you on hold for an hour. I love in Ga they tell me I have to travel to Texas to speak to someone else. No supervisors, just rude who is running their call center

5 years ago

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Sean Marietta, GA

Stay away!!!!! I had been watching my bill online and the website showed me that the due date was 6/7. I had to wait until 6/7 to pay the bill and did it over the phone. When we finished, I was told that our gas had been turned off. ?????? I was told that part of our bill was due 6/5, even though the bill showed 6/7. Now have to wait, get this, 5 DAYS to get it turned back on and pay for it?!?!?!?!? Goodbye Stream!!!!!!!!!! Will never recommend and am also having our business office disconnected. That might take a month or two, but never Stream again!!

5 years ago

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George Judd Marietta, GA

The worst customer service i have ever experienced. More than 10 calls, 5 emails, filled out the pages to have them call me back, couldn't ever get a person. Finally, a live human- all this to get service turned off on a home I bought- then, they didn't turn it off, start over- all the same steps only to be told it was turned off this week, no , it wasn't, honestly- i don't know what to do!

6 years ago

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Patricia Chicago, IL

Saving money. No issues with billing. Still getting same bill with Stream as the suppliers of the energy and old company as deliverers

6 years ago

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Bob

After over 10 years did some research and chose a different. I carefully investigated termination fee policy and the stated termination date on my bill. I still received a $250 termination fee. Customer service quoted an entirely different date than was stated on my bill and would not even acknowledge the obvious conflict in information. Very shady.

7 years ago

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Aaron Anderson

Reliable, green energy. Excellent customer service.

5 months ago Edited November 20, 2023

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Bernard Smith Coupland, TX

I have used Stream in every home I've had in Texas. I just rented out my home and canceled service with Stream. They charged me $250. I called and explained the situation. They refuse to remove this fee. I still have Stream in my other houses. You can be sure I will leave them as soon as possible.

4 years ago

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Pam Clyde, TX

Zero stars. Been trying to get service turned on for an elderly friend but have been getting the run around for 3 weeks. Was going to go with stream, now I'm making it my personal mission to steer everyone possible away from them and their outsourced customer service.

4 years ago

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David Bates Marietta, GA

Doing business with Stream Energy has been nothing but a nightmare. The company entered my social security number incorrectly and overcharged me. Then cut my gas off twice for a disputed balance. DO NOT DO BUSINESS WITH YOUR COMPANY!!! AVOID THE NIGHTMARE!!!

4 years ago

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Jose Schippers Kearny, NJ

OK service and customer support, reliable and trustworthy company, didn't have any real issues in over 18 months now. Thank you.

5 years ago

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Myles Yates Duluth, GA

This company is terrible, monthly bill due on 11/7 on 11/8 service is cancelled. Then they did not schedule a time they was coming over just to say that they can not turn service back on cause they do not have access to the inside of the house. When you turned it off from the outside. I have two small babies.

5 years ago

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Yonette Trim Locust Grove, GA

Horrible horrible company! Bill due on 8/28 on the morning of 8/29 bill paid but service was already turned off. Have to wait for 5 days to get it turned back on ! Small kid in the home! DO NOT SIGN UP WITH THIS COMPANY!!!!!And they are rude!

5 years ago

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Samantha Lewis Grapeland, TX

Stream Energy is a TERIBBLE Electric Company!! Never use them!! The rates are bad, Plans are bad, Poor customer Service!!! I only had them 2 weeks and my Bill ended up being over $400!!! They added $250 early termination fee!!! Never again!!!

5 years ago

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Amanda U. Waco, TX

Our service was supposed to end on May 10. After an hour with Customer Service, turns out they allowed an unauthorized person to make changes on the account; they renewed for another 24 months! They refused to resolve the issue and told us to call back at a later time.

6 years ago

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John Bailey Lansdale, PA

Never had a cancellation fee on any other supplier I ever used for elect. and natural gas. These people are con artists and use your friends to sucker you in to long term contracts with huge fees. STAY AWAY.

4 years ago

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Melissa Serna Dickinson, TX

THE ABSOLUTE WORST!!!!!! I sold my home and provided sales documents and they refuse to take off the early termination fee. I had this service for over 14 years and they are treating me horrible.

4 years ago

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Damonica Bias Houston, TX

The worse electric company ever, from my rep to my 9 months of service with them. I absolutely hated it as well as my $280 electric bill every month. Please DO NOT CHOOSE THIS COMPANY!!!

4 years ago

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Kerry Katy, TX

Was Charged a Nsf fee after a stop payment on a payment that was paid twice because some how I got put on auto pay even though I had never been on it before scam do not trust them

5 years ago

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Ezz aly North Brunswick, NJ

That’s how they get you your contract is over they said they send you a letter and the max the rate on you I paid over $500 in each month over PSEG never trust

2 years ago

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Katherine Fenner Kearny, NJ

We've been having a good experience working with this company as our energy provider. Thank you.

4 years ago

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Darcy McMillen Woodstock, GA

Customer since 2012, late once. Service interrupted. Sorry, pay your bill on time. This multi level marketing company serves itself. Run. Do not get sucked in. They stink!

5 years ago

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Mimi chery Stockbridge, GA

Absolutely the WORST customer service. Very hard to understand reps. And that's only the beginning. They suck. I would NEVER recommend to anybody. Keep away

6 years ago

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Mandy Atlanta, GA

If I could give it zero stars I would To simply put my service was turned off And I paid them already. Wtf and the I had to wait two days for heat.

4 years ago

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Danielle kleinman

Don't ever use! They jack up the price and rip you off with term fees of over $200.. Scam artists!!! Horrible service!!!

5 years ago

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Joe S Springfield, PA

My electric bill went from $266.02 with Stream to $154.51 with another company (Spark). Don't even consider this company!

6 years ago

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Adam Dakin Philadelphia, PA

Totally unethical company. Been slammed by them twice. They hang up when you call to complain. AVOID AT ALL COST.

4 years ago

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Elizabeth Muhammad

Billing department is a fraud. I paid my final bill yet they sent my about to collections.

4 years ago

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Mike White Alice, TX

No where in their menus does it give you an option to talk to a live person......very frustrating

6 years ago