Stream Energy

Name: Stream Energy
Rating: 2.7

Is This Your Business?

2.7

star star star_half star_border star_border

80 User Reviews

2.7

star star star_half star_border star_border

80 User Reviews

The Good

The Bad

Bottom Line

Reviews

Write a Review

LAST UPDATED: November 15th, 2023

Stream Energy built its business in 2005 by selling energy via word of mouth. In just over a decade, Stream Energy has become one of the largest direct selling energy companies in the world, claiming to have paid millions of dollars to customers who have successfully referred Stream's services to their friends and family. Stream Energy appears to be one of the most transparent direct energy sellers in the industry and employs both competitive rates and flexible contract terms; however, the company also charges higher-than-average fees, and only serves a few select states. Stream Energy may be a good option for those who want to avoid getting locked into a long-term contract.

Top Ranked Companies

AEP Energy

1.2

star star_border star_border star_border star_border

(14)

View Profile View Profile

Eversource

1.2

star star_border star_border star_border star_border

(10)

View Profile View Profile

5LINX

5.0

star star star star star

(1)

View Profile View Profile

thumb_up

The Good

Competitive Rates
Flexible Contract Terms
Multiple Payment Options

Competitive Rates

Among all deregulated energy companies, Stream Energy boasts some of the most competitive and transparent rates in the industry. The company's full disclosure of its fixed and variable rates for electricity and gas is rare for this industry:

Electricity (fixed rate): 7.8¢/kWh-below industry average
Electricity (variable rate): 10.2¢/kWh-about industry average
Natural gas (fixed rate): 4.42¢/kWh-below industry average
Natural gas (variable rate): 4.23¢/kWh-about industry average

Something else we like about Stream Energy is that its rates don't fluctuate with the seasons, meaning what you see is what you get - regardless of the time of year. Stream Energy also does not appear to charge customers a monthly customer service fee (this is at least true in many of the company's service areas); rather, it seems that customers only pay for the energy they use.

Flexible Contract Terms

Stream Energy offers a number of different contract lengths that cater to the needs of individual customers. For example, for customers who are apprehensive toward long-term contracts, the company provides a month-to-month rate plan at a slightly higher rate, but with no early cancellation fee. Stream Energy also provides longer-term contracts between six and 30 months (all at reduced rates).

Multiple Payment Options

Stream Energy allows customers to pay their energy bill through multiple channels: customers can pay by mailed check, electronic check, credit or debit card, or by connecting their bank accounts directly to their customer account with Stream Energy.

thumb_down

The Bad

High Fees
Deposit Not Disclosed

High Fees

While Stream Energy charges rates that are either around or below industry averages, it conversely charges fees that are well above what other companies charge. For example, some of its long-term plans come with an early termination fee, which ranges from $150 (in Maryland and New Jersey) to $250 (in Texas). Additionally, the company charges a minimum usage fee of $9.95 during billing months in which customers use 999 kWh or less. Other companies charge much less for minimum usage. Finally, Stream Energy charges a 5 percent late payment fee-one of the highest rates in the industry. Several deregulated energy companies will charge no more than 1.5 percent for late payments.

Some Fees Not Disclosed

While Stream Energy remains one of the most transparent deregulated energy companies in terms of its rates, the amount the company requires upfront as a deposit is undisclosed. Some companies have no deposit requirements, while others can charge over $300 for an initial deposit. Customers interested in buying electricity or natural gas through Stream Energy will need to inquire directly as to whether or not the company requires a deposit.

gavel

The Bottom Line

Customers living in Stream Energy's service area (DC, GA, MD, NJ, NY, PA, and TX), will have access to affordable rates for both electricity and natural gas. Customers who don't want to sign up for long-term contracts will also enjoy Stream Energy's month-to-month plan. That being said, some of Stream Energy's rates are higher than those of many companies, and the deposit amount is unknown. If you don't intend to cancel your contract early or make your payments late, Stream Energy could be the right energy provider for you.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.7

star star star_half star_border star_border

80 Reviews

Review Breakdown

5 grade

36%

4 grade

3 grade

2 grade

1 grade

54%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Mary Jesmer Little Falls, NJ

Over the past decade and multiple energy providers I've realized a few things; there is no perfect energy company out there, someone somewhere is always going to mess things up a bit and give you a headache. That said, I'm definitely staying with Stream Energy now that I've had their service for just over 18 months. Even when there are hassles, at least these guys and direct and honest with you, and their reps get STRAIGHT to the point. There is no beating around the bush. This is a huge deal when you have a load of things on your shoulders, and when most other business do all sorts of things instead of just being straightforward. This is my way of showing thanks and respect for Stream for being one of those few who are human! thank you!

5 years ago

star star star star star

Michael Garcia Seattle, WA

What worried us the most was changing locations and having energy service back up ASAP, and by our luck we had no clue if we're going to have to move and on top of that it all happened when our business was thriving and we were receiving orders left and right. We had 48-72 hours from the moment we knew we're moving our business to the new location and we were direct with Stream and let them know about this in advance. Needless to say everything went smoothly (which I did not expect, knowing and reading other people's experiences online with energy providers) and I'm very happy to post this here!!!

5 years ago

star star star star star

Anthony Laurel, MD

Nothing but superior performance from this company. I have been a customer for two years now. I am a stickler for professionalism as well as service. Stream delivers both expectations in my opinion. I have several misleading posts, and I want clarify. Stream is not a electric company or incumbent. Which means they DO not turn off your electric or turn it on. Only the incumbent can control such actions. Their customer service is very patient and courteous to answer any questions arrived while speaking. If you burn 500kwh one month then 900 the next, younshould know your bill will increase. Can not blame a supplier that simply reduce your rate per usage. And YOU ABUSE your kwh usage.

5 years ago

star star star star star

Norman Gillies The Bronx, NY

Stream has been a great resource for my family because literally EVERYONE uses mobile data and calls ALL the time, incl. calls to both Canada AND Mexico, we're all HUGE mobile freaks! Me and my husband have three kids and all of their families and THEIR KIDS use calling and mobile on a daily, no, hourly basis. Stream has been a great resource here because their mobile plans are easy to understand and the rates are reasonable to say the least. What's more their unlimited calling to Canada is amazing in our situation and we definitely get our value's worth! Also gotta say their customer service reps know what they're doing!

6 years ago

star star star star star

Thomas Lewis Austin, TX

These days it's become normal that you sign up with some service and then hope everything goes right and you still continue worrying about your business like you did before. To describe and rate Stream Energy, I'd say they do a great job at showing what a pro business does for their clients. When it's clear you're dealing with professionals, you can afford to relax a little bit, and this gives you room to improve your business and expand. This is why I'm sticking with Stream. Thank you!!!

5 years ago

star star star star star

Margaret Chase Atlanta, GA

Been having a positive experience so far with this company. We use both their home and commercial energy (gas) services. We've been getting along so far, there weren't any issues, outages, billing issues, or any hassles. They're also super-easy to talk to on the phone. First month in I was giving the contract an another read and I was pondering about a clause and called in to check, and to my surprise, the phone call ended within 3 minutes because the support rep was very insightful was able to provide every answer I needed within that time. Was surprised. Very professional!

5 years ago

star star star star star

Fred McCullough Staten Island, NY

We've had energy contracts with several energy companies since the early 2000s, the most recent provider being Stream Energy. All of these companies had both their own drawbacks but benefits as well. Stream is simply a company that offers more of the latter. Reputable image, solid, reliable service, and decent rates. Plan on sticking with Stream for now!

5 years ago

star star star star star

Suzanne Earnhardt New York, NY

We've been dealing with multiple energy providers the past 13 years and I've got to say that hands down Stream Energy is the only provider that managed to provide a stable service over the course of 3 or more years. Every now and then there's an issue you have to deal with which, in most cases, is handled by a single phone call, but that's absolutely nothing compared to what we've paid before and how we've been treated. In summary, I'll dare say this: If we knew things will stay the same, I'd sign a contract a 20-year contract with Stream right now!

6 years ago

star star star star star

Lois J. Webb Richardson, TX

Their customer service could be more concise on the phone but they do really try and help with any issues you may have. We've been using their energy services for exactly 4 years now and I had to phone them perhaps five or six times, and most of this was this year because we were looking to change a few things. Generally we didn't have any issues with the energy service and that's what really matters. Definitely plan on staying with Stream. Thanks!

6 years ago

star star star star star

Harry B. Clark Dallas, TX

I really don't know about other people's experience all I can say that I've had constant energy service from Stream with ZERO issues in almost 2 years...Dallas, TX. Their rates are decent, very worth the service and their customer support. Maybe the rates are different in other states so people are unhappy, idk, but my experience is more than good!

6 years ago

star star star star star

Melinda Toy New York, NY

Just got off the phone with Stream's customer service and I had to come on here right away. It's amazing to me how such a LARGE company can act so nicely to the small man. I'm nothing to them, a single customers, out of thousands they probably have, and yet they act so graciously towards you and make sure your needs are being met. Not much of these kinds of companies/leadership exists! Their energy services are unprecedented!

6 years ago

star star star star star

Doug Rochester, NY

We've been Stream customers for over 4 years for energy and over 2 years for mobile. Their rates and customer service are superb. For gas and electric, absolutely no risk to switch, no cost, and a savings! It's a no brainer. For mobile, their costs and coverage and service are excellent. I have recommended their services to dozens of friends and family.

7 years ago

star star star star star

Jon Brady Carlisle, PA

I have been a customer of Stream Energy for the last three years and have been very pleased with the customer service and competitive cost per kwh. Stream was recommended by a friend and I haven't been sorry to have taken his advice. There was no deposit when I signed up and no monthly flat fee that I've ever experienced. This company seems to have their act together.

7 years ago

star star star star star

Jason Shaffer New York, NY

Our experience with Stream Energy is something that always comes up when we talk about services we rely on from other companies. It's been so long Stream's kind of become an example we use to try to match other companies relationships! Definitely five stars. Definitely.

5 years ago

star star star star star

Henry Satchells New York, NY

Energy and mobile services used for the past little over two years. Had a bit of a hiccup last year due to changing locations but other than that it's been completely satisfactory. What's most important their energy service has been and stayed 100% reliable over the years. Cannot say thank you enough for that!

5 years ago

star star star star star

Kevin Wetter Washington, DC

Stream Energy is a good example of how energy companies should work! You can't go wrong by putting the customer at the top of your priorities, and this is exactly what they're doing. Good rates, amazing customer support, and of course, reliable energy services time and again for 5 years straight!

5 years ago

star star star star star

Berta H. Young Forney, TX

We LOVE Stream! They're so direct with you and there is no upselling or backstabbing of any kind!!! A refreshment when I remember what kind of companies I dealt with before! Stream should get a STRESS-RELIEVER award!!! Great gas and energy service, good rates!

5 years ago

star star star star star

Eduardo Vasquez Elizabeth, NJ

Stream Energy is a straightforward honest company that wants to provide gas services and mobile, and that's it. This is what we've been doing with them for the past 8-9 months, gas and mobile for everyone. I've been on the phone with them a couple of times in that time, mostly on my incentive for information...Thanks!

5 years ago

star star star star star

Deborah Putnam Dallas, TX

Reviewing both product/service as in energy provider, home, and mobile services. Stream turned out to be the most logical choice economically, and I'll also say their support reps and managers are more in-tune with your account than other providers we dealt with. They're huge but you get surprised how in-tune they are with your company.

5 years ago

star star star star star

Derim M. Hess Bayonne, NJ

Three years ago Stream's reputation in the area nudges us into signing up for their service. What we appreciated in the first six months is the quality of their customer support and reliable energy service. Up to do this day we haven't had any issues and they've managed to keep up with the same level of reliability and trustworthiness.

5 years ago

star star star star star

Kimberly Houston, TX

Been with Stream since 2017. Was able to get a great rate compared to other companies and what I was currently paying. I’m able to pay from my phone on their mobile app and takes 2 seconds to pay!!! I pay my bill ON TIME so never have any issues! I’m so happy I found Stream!

6 years ago

star star star star_border star_border

Carolina Hernandez Grand Prairie, TX

Edited to add 08/23/2018: I did get a call and was able to speak with a manager at Stream and he was very helpful in getting my bill fixed. For this I am very appreciative. He also informed that if I have further issues to call him directly as well. This makes me feel better also, since I know I have someone there that I can reach out to and get any future issues resolved. Thank you! 08/22/201/ - This is the worst experience I've had with an energy provider. Their website is horrible at loading payment methods. Loading takes forever or just doesn't happen. I've had to do it on my phone and even then there was an error. They also charge you a convenience fee to pay your bill. I've had service with Direct Energy, Green Mountain, Dynowatt and none of them have ever charged me this. I've had to call 3 times to inquire about getting my payment posted and because their system failed to catch an error I am now being charged $50 extra on my bill. After a month and a half of having their services I have decided to switch. I'll eat the cancellation fee to not have to deal with these ridiculous issues going forward. Thanks for the headache Stream Energy. I definitely do not recommend.

6 years ago

star star star star star

Tomislav Karan New York, NY

I just renewed my contract after what I call a test period. Stream continues to deliver energy services month after month, as advertised and as promised. Nothing too special about it. You get what you pay for, and that alone is sometimes hard to find today. Thank you.

6 years ago

star star star_border star_border star_border

NONEVALUSEDCUSTOMER Macon, GA

I WAS WITH THIS COMPANY FOR 4 1/2 YEARS AND THE MONTH I DECIDED NOT TO USE THEM ANY MORE THEY WENT UP ON MY BILL. FOR ONE MONTH I WAS CHARGED $118.91 AND I HAD BEEN MOVING FOR 3 WEEKS OF THAT MONTH ND WORKING 12 HR SHIFTS IN BETWEEN SO I WAS HARDLY EVER THERE. I CALLED CUSTOMER SERVICE TO EXPLAIN MY BILL AND ALL THEY COULD TELL ME WAS SOMEONE ELSE ATLANTA GAS IS RESPONSIBLE FOR READING THE METER AND THAT I WAS CHARGED FOR 2 MONTHS BECAUSE THEY DIDNT PART OF IT ON THE LAST MONTH(WHICH NEVER HAPPENED BEFORE). IT ALL SEEMS SO FUNNY BECAUSE I DIDNT HAVE ANY ISSUES UNTIL I DIDNT NEED THE COMPANY ANYMORE.

5 years ago

star star star_border star_border star_border

kgibbs Spring, TX

My husband passed away and I called Stream to have my bill put into my name. The only option I would have is to close the account in his name and open my own. That would mean all the good history and everything would go away. If I have to start all over when my contract is over I will be going with a new company. Trying to get the right department was not easy as the menu never mentioned billing questions. I had to listen 5 times and try different options. Finally gave up and just picked one. Also I was on hold for 30 minutes with the same awful piece of music playing over and over. The Customer Service Rep didn't seem at all concerned or even sympathetic when I explained the circumstances. Good going Stream. Lastly, when they say you don't get tied into a long contract, not so true. I am tied into one until April of 2021 or have to pay $250. Don't get sucked into their world without researching.

5 years ago

star star star star star

Henry Unger Baden, PA

Stream Energy really seems to be a reliable tech and energy company..We started using their home and mobile services a few months ago, and have to say so far we didn't have any issues. the rates are OK, the service is great!

6 years ago

star star star star star_border

Donald Oconnell Rowlett, TX

Three years have gone by since I signed up with Stream. Some minor issues along the way but never a dealbreaker. I keep prolonging my contract because they provide a reliable energy service time and again. Customer support actually useful as well, which is sadly a rare thing in most other companies.

6 years ago

star star_border star_border star_border star_border

Brandi Holman Plano, TX

If I could give them zero stars, I would! I have been a returning customer for the last almost 5 years. After my bill has gone steadily up every year and them saying they don't have any cheaper options for me, I decided to switch companies. I live in a 1300 sq ft house and my bill has been near $500 every month. I canelled my contract early and got my final bill of $1125. I called to see why it was so high and they were saying that I didn't pay my last bill of $422. Despite them and I speaking with my bank and having proof that that bill of $422 did IN FACT come out of my bank they are still saying that they didn't receive it. So there is $422 floating around somewhere in the stream universe and they continue to deny receiving my money so basically they're trying to get paid twice along with their increased early cancellation fee of $395 and and my next august bill. TERRIBLE

1 year ago

star star_border star_border star_border star_border

Bella Shots Arlington, TX

I was a valued customer with stream for 6 years and 7 months . As of today 2-27-2023 I definitely decided to cut the cord because the company isn’t the same as 6 yrs ago I’m on fixed income my bill is due before I receive my disability on 3rd of each month . I called asked for a few days extension I couldn’t believe what my ears heard I couldn’t receive and extension I had to pay 78 just for an extension was really beyond me as a valued customer on fixed income get denied 🙅‍♀️ I asked for management in higher power still to get no ma’am unfortunately I took my service to another provider I wouldn’t recommend this company to my worst enemy it’s a rip off high price and horrible customer service non speaking working u can barely understand the agents . I will never return to this company

1 year ago

star star_border star_border star_border star_border

Kimberly Hunt Atlanta, GA

We switched to STREAM this past season. It was a mistake signing on with STREAM and we will most likely pay to break our 12-month contract; unless STREAM can get our account information straightened out. Although some others who provided reviews, have had their gas cut off, we have not had that issue. Our issues with have been with account services (our info was entered incorrectly), the website is glitchy, lack of knowledge with customer service representatives, and there is a language barrier in most customer service representatives. The customer service managers do a better job but they have seem to have limited knowledge as well and a bit short tempered; telling you there are frustrated with the situation as well. Indicates to me that the problems are more universal. STREAM has been in business since 2004/05; I would think they would have their act together. I would suggest staying away from STREAM for now. Several other companies in the Atlanta area with similar rates that are worth looking into. I wish I have searched for reviews prior to signing on.

3 years ago

star star_border star_border star_border star_border

Ms. G Stone Mountain, GA

The lack of professionalism and decorum that exists with this company is the absolute worst I have ever seen in the over 20 years that I have been paying bills. They are a disservice to the energy industry. I never spent a red cent with this company because of it. The experience was over before it ever started. From the amateuristic sales reps all the way up the line to the management, you will be dealing with in all likelihood, uneducated and ill-equipped workers who have the privilege of collecting your personal information. They should be shut down on the grounds of how unbelievable unprofessional and ignorant they all are.

4 years ago

star star_border star_border star_border star_border

Victoria Williams Sheffield, TX

At the end of April; I call and set up new services. All seems fine. No deposit, I'm told that I will receive my first billing in 30 to 45 days electronically. Great!! Not. Fast forward to Friday 06/05/2020. I have received ZERO communication from them. So I reach out. They not only cancelled my request; but I now have to re-do EVERYTHING I had done at the end of April. I'm told by the rep that the account was canceled because they did not ever receive the copies of my Identification (as I have placed a fraud alert on my credit). So I check the FAX application I used to do this. Successfully received on 04/29/2020... AS WELL AS on 06/05/2020 not once....but TWICE. Yesterday; Tuesday 06/09/2020 I get home from a 12 hour shift to find my power out. A pet dead from heat exhaustion; and my thermostat showing it at 108 degrees IN THE HOUSE. Everything in the fridge/ freezer is now ruined (along with my respiratory meds); AND I am on oxygen to boot. SO.... I call Stream; only to hear that they "didn't receive my identification". So they disconnected without ANY notice at all. None. They tell me it will be on "tomorrow" (Wednesday i.e. today). Well. I JUST got off the phone with the awesomely helpful folks that work for this DISGRACE of a company. To be told it will now be tomorrow (Thursday) before it "may" be on. Needless to say. I called Reliant Energy. And they ARE what their name says. RELIANT. I got far better communication from them in the first five minutes I was on the phone with them than I have received from Stream in the entire month PLUS that I have been trying to get established with them. In my opinion this company has ZERO conscience or care for their customers. the proof is in the pudding so to speak. Do yourselves a favor; and withhold the drama and HEADACHE that is Stream Energy.

4 years ago

star star_border star_border star_border star_border

Donna Alice, TX

If I could give them negative stars I would we had this electric provider and it was the worst experience ever. First of all they charge a ridiculous amount my bills where always around 800.00 to 1,000 dollars around Thanksgiving and right after Christmas. I lived in a 2 bedroom house I had a electrician come and check my electric box plus the wiring was told by two different electricians that everything was fine and I needed to contact my provider. I contacted AEP they checked the meter and told me it was fine so the next step was stream. When I called and discussed the issues they basically told me it was probably because I did alot of cooking and had my tree on for the holidays. I was so happy to finally move and get back with a good electric provider. These people are horrible and should be really investigated. I would not under any circumstances recommend this company please avoid them at all cost or you will end up paying in the end.

4 years ago

star star_border star_border star_border star_border

Jo Whitney, TX

Due to company revamping, I wasn't charged February 2020 for usual utility. Then in March amounts due were doubled to play "catch up" for the company changes or whatever they said they were undergoing . In 2019 they did the same to me. I like to keep my bills paid on time and so when I contacted Stream in February, I was told "don't worry" you don't owe anything and we'll "work" with you once we get the changes we are going through complete" Well when they completed their changes, I was owing February and March due at same date!!!!! I have been with them for several yrs., but they are proving to be an unreliable company with the customer not being kept at the forefront. Will be making changes.

4 years ago

star star_border star_border star_border star_border

Sunny Buford, GA

Worst customer service in the world. They hang up on you. They never try to resolve your issues. All they know is MONEY!!! Never sent me any letter for any notifications, no matter plan expiration or new contract since I went to paperless invoices. They keep saying they sent, but actually not. NO EMAIL EITHER! They are super happy to charge you with the flex rate without notifing you and even after you renewed with fixed rate, they will charge you with flex rate for a period as well. If you are on auto-pay, you would be in TROUBLE! If you are not on auto-pay, they will charge you additional fee no matter how you pay them!!! Worst company in the world! Worst customer service in the world! NEVER go to them for any services, so many options, why them?

4 years ago

star star_border star_border star_border star_border

Ruth Humble, TX

I just want to warn everybody to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and my parents had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we've talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. I regret recommending this company to my mother. As soon as my own contract expires, I WILL be switching to another provider.

5 years ago

star star_border star_border star_border star_border

Elgin Edwards Marietta, GA

I had the worst experience I've ever had with a company with stream today. A tech was scheduled to come today and give me a courtesy call ( supposedly instructed from a stream manager) with whom I spoke with. The tech comes, no call and leaves of course before I arrived. After calling and being put on hold for Hours! Literally and transferred from A Texas support person to an Atlanta customer service rep( hours waiting on the phone) the varies reps I spoke with in an effort to expedite the service gave me every excuse in the book on why the courtesy call didn't happen and an addition week(without hot water was needed). Not one person was willing to take responsibility and played the blame game all while not offering one concession or resolution other than to wait an additional 6 days after waiting a week already. In total I I spent about 5 hours on the phone mostly waiting to be transferred to various managers and reps all to no avail. I was so exhausted and frustrated I used expletives on the phone and had to cancel. This company seems to have huge structural and competence issues. Use them with extreme caution

5 years ago

star star star star star

Geneva Powers New York, NY

Very happy with Stream's rates and accountability, also they're one of few companies that actually have useful, informative sales and CS reps. Great company!

5 years ago

star star_border star_border star_border star_border

NS Acworth, GA

I was going to leave 2 stars but I can't. I'd leave no stars if I could. I haven't had any issues until now. I moved and asked to switch my address. Should have been no issue. George has actually told me that we "disagree" on whether or not I was living in my old or new address. I've never had this many issues moving providers. I was signed up for two accounts (didn't know), paying for BOTH, didn't have any gas but was still billed for it. Are you kidding me? Ridiculous. The office has told me they'd review and call me back (never did), hung up on me, argued with me, told me I'm wrong about where I'm LIVING.

5 years ago

star star_border star_border star_border star_border

John Doe Killeen, TX

Well where do I begin....stream energy is the worst company of my life. I live in an apartment and I kid you not....we’ve paid over 200$ a month smh. Idk how our bill could go from 80$ to literally 200$ plus. This company is trash and I don’t recommend them to anyone. I’ve called and asked what the hell happened and they respond with “well sir you’ve used up this much amount” or whatever. There’s other companies out there that are way cheaper and better service. I’m glad I am going to be leaving this company, today actually so congratulations to myself. Thank you for being there for me @streamenergy.

6 years ago

star star_border star_border star_border star_border

Brittany Hinesville, GA

Wish I could give no stars. Horrible customer service!!! They say that you agree to a contract that you never read. You get the terms of service mailed to you but do not give any information on their fees while you are signing up. I asked for paperless billing and one rep told me that they could not send it via email. Then I speak to a supervisor and she claimed that she can resend to an email. I’ve never gotten any formal emails from this company. Such as bill reminders, confirmations.. nothing. I had to request to have my account information sent to me when I signed up and that was the only email that I received. Auto pay failed on their end, they charge me a $10 late fee that I had to call and argue about. I just so happened to log in to the account and saw that the bill was not paid. No email or anything that it was past due. They really act like a third party company. If I wasn’t in a rental community I would not deal with them. They are A complete head ache!!

6 years ago

star star_border star_border star_border star_border

Gloria Clayton Dallas, TX

I've been a costomer for almost three years now and I'm very upsetting to say the least! You all were advertising for a SkyBell that I signed up for but the representative said it would be coming in my mailbox within seven days, after it didn't, I called to let them know that is when I was told it was coming through UPS, well needless to say, I still don't have it, and I've been calling since November to no avail, the last time I called and asked for a"supervisor" he said he would check on it and call me back, that was a month ago! I've even called SkyBell, and needless to say they didn't have a thing good to say about Stream ( they've had other costomers with the same problem) I wanted this because I'm an invalid and plus, I've never been late with my payment..... NEVER! So if possible Please Help Me.....The Costomer Service Has less to be desired.....ijs

6 years ago

star star_border star_border star_border star_border

Christina Moreno

Talked today to a representative Holly, to ask for an affordable plan for my senior mother. She asked me if I would be authorized to act for my mother. I confirmed but explained that I just needed plan/price information for now. She said she could do it, because she doesn't want to loose her job. I informed her that other competitors disclosed best plans with me so my mother can choose. Her answer was that would not be her problem. I will not consider this company as the electricity provider for my mother house. The lack of professionalism, the lack of respectful customer service is something that any company should avoid.

7 years ago

star star star star star

Timothy Vesey Fairmont, WV

We stitched to Stream and it was painless. We started saving money right away and the best part is that we get to use our electric bill to help a friend.

7 years ago

star star star star star_border

Bill Bullard, TX

This company consistently provides the lowest energy rates And now that they offer wireless services, they have some of the lowest most complete wireless service plans in the industry. I would reommend them to anyone.

7 years ago

star star_border star_border star_border star_border

Rebecca Fisher Round Rock, TX

When we moved and canceled our service, they removed our online access. I called for a final bill and provided our new address. They never called, emailed, or mailed a bill and it was on our credit report over a year later. When I called, they refused to email an itemized bill and I had to pay $118 blindly. Then they refused to email or mail a final statement that the bill was paid and our balance was $0.

2 years ago

star star_border star_border star_border star_border

Sue Thompson Three Rivers, TX

I do not have a stream account! Someone either used my phone number or it was entered incorrectly. I have answered and informed them that they are not my electrical provider-have never been and now will not be. Their suggestion-just ignore the calls. Well if you call from different phone numbers how can I ignore. I’ve only had this phone number 30 years.

3 years ago

star star_border star_border star_border star_border

TP Alpharetta, GA

Toward the end of my application process, I told them I no longer wanted to enroll as I have found another company I wanted to side with. We agreed to cancel the enrollment process and not go through with it. This week, I got a welcome letter saying that the enrollment process is complete. Wow. Good thing I got the rep's name and date of phone call. When they were trying to market their business they never once informed me of the rate/price, until the end of the conversation where they are ABOUT to enroll you. We spoke with Darrell W and Whitney (last name?).

4 years ago

star star_border star_border star_border star_border

CiTi Del Rio, TX

I have been with stream energy for 10 years. I had left for an extended vacation and missed 1 payment of less than $40. When my next statement came in I sent that payment in full along with the previous charge, and the late fee prior to the next due date. As the payment was in transit my electricity was cut off and now I owe, at the least $70 in connection fees. I was never warned the power would be cut.

5 years ago

star star_border star_border star_border star_border

Cheryl Wylie, TX

I wish I could give no stars , I absolutely detest this company, I actually forgot to pay my bill, they charged me 35.00 disconnect fee, 35.00 reconnect fee, 10.00 disconnect letter fee, 25.00 NSF ???? And a 13.04 late fee, I called 2 hours after it was turned off and pd no one told me there would be all these fees, they said I only had to pay the bill because it was not totally disconnected. Such liars and good luck getting someone who speaks english. I switched today

5 years ago