Name: Delta Dental
Rating: 3.9

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Verified Customer

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Irving Fleischman Staten Island, NY

Their PPO is excellent and HMO’s don’t give many dental benefits, they are really good.

5 years ago

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Otis Blanchard

Just disregard Delta's network and pay out of pocket. It's cheaper. I was told by my employer, a level 4 trauma hospital where I'm a lab scientist making good money for the area, I was to receive two cleanings a year covered by insurance. No dentist is "fully covered" by Delta for preventative services. I had a dentist I liked. They said Delta said they'd cover fully for "in-network", so they would understand if I wanted to move. I went to a dentist from the Delta website. I walked in and was told I was fully covered. They didn't even give me a bill walking out the door. They sent me on my way. I was excited about having dental insurance again. Then a few weeks later I got a bill from Delta larger than what I was paying out of pocket! Just disregard Delta's network and pay out of pocket. It's cheaper.

1 year ago

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Mark Albuquerque, NM

dentist explained every step of the process, making me feel comfortable and well-informed, attention to detail and commitment to patient care is commendable.

1 year ago

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PWL Chicago, IL

Absolutely pathetic. I spent over 9 months trying to get a pre-treatment authorization. 5 times it was denied. The first 4 times I called to ask why - they stated they needed different pictures/x-rays, once they just said the latest technology color x-rays "were too dark". My dentist was dumbfounded. Each time we went back to get the requested x-rays. Then they finally state, "denied since it is due to wear". It was stated in the first pre-treatment request that it was due to grinding of teeth. No reason to string me along for 9 months and have me repeatedly jump through hoops. Miserable experience

2 years ago

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Clemmie & Mandy Johnson San Jose, CA

As a government worker I’ve been using Delta Dental for years. Their plan is pretty standard and covers quite a bit of necessary services. I really appreciate that the annual cleanings are free!!

2 years ago

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Colby

Delta Dental has always covered everything I Need for my family. Daughter goes to get her wisdom teeth out today, I will pay a small fraction of the bill!

2 years ago

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Stephanie Faenza Phoenix, AZ

I currently have delta dental. I had a lot of dentists to choose from in my area which was nice. A lot of the dentists offices had great reviews which was nice!

2 years ago

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Emma Morrill

Delta Dental is very easy to navigate. The only problem I had was the delay in setting up my account. They had to wait a month before activating my insurance which set back my dental appointment.

2 years ago

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Ash Washington, DC

This insurance company should have the lowest score of them all. Not only will their grievance department not fight for your case but they’ll close it without contacting you via phone to give you a heads up of what they’ve found. They won’t contact you to gain any information regarding the case if need be. This insurance company sucks bad. I’ve been a customer for 9 years. Not anymore! They’ve lost a loyal one. Not to mention, their customer service is the WORST, omg. I literally have to call maybe four to five times before I can get someone with effective communication skills to help with my concerns. Mostly all the representatives sound like they’re just getting out of bed. They’ll transfer your calls to the wrong departments, get smart with you, and even hang up on you. I would NOT recommend anyone to this company.

2 years ago

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Bionic Raptor San Luis Obispo, CA

I have had the plan for not quite two years as a retiree benefit, I had the plan for years before that. Somehow my explanation of benefits can come in the mail but payment checks have consistently gone to an incomplete address. Basically my name written on the address line and the city and town. Easy fix you would think. Nope. I’m up to 4 phone calls and 3 plus hours of being sent from level 1 agent to level 2 agent to service desk. Still not correct. Now I have an official appeal and a claim number, I will hear back in 7/10 days. All this to correct an address. EOB can find me, premium bill can find me but the check for coverage, nope, in a bottle on the beach.

3 years ago

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Dan Glass Philadelphia, PA

We had Delta Dental for years no problems till we retired and moved. After we moved they kept charging me the old price.. My premiums went down when we moved.. I had to call them monthly and they said the would take care of itand never did.. Six months later they canceled me for being late on payments because I only paid the new premium not thehigher old premium.After a couple weeks of being canceled I called them they said that I shouldn't have been cancelled they found that it was their mistake. All I had to do is pay the month that I was cancelled and the next month and they would reinstate me.. But the price they told me to get reinstated was $8 more than it should have been. Now tell me if my math is wrong: I paid $24.86 for 6 months(Jan-June) Delta tells me my premium now is $24.73 but they charge me $57.65 for July & Aug to get reinstated.. but 24.73 times two is not 57.65

3 years ago

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Ron Saadi Los Angeles, CA

Consumers beware. A dentist did not perform deep cleaning and chaged my Dela insurance account $1000 and received $570. I reported to Delta dental, weeks later just received a letter stating they will do nothing and they will take the side of the dentist. As a result i will be out of coverage amount for this period. In an attempt to protect other patients I will escalate this to state dental board and state better business office. YOU JUST NEED TO KNOW DELTA DENTAL TAKES DOCTOR'S SIDE. NOT the patient side.

3 years ago

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Noureddine Lalami Brentwood, CA

If you have Delta Dental as insurance, then you can pay little to nothing for services. The good thing is that co-pay prices tend to decline the longer you have insurance. They also have good customer service if needed.

3 years ago

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Yi Chen Gaithersburg, MD

DeltaCare USA is the worst dental plan I've used. When I signed up for the plan I was told maintenance visits were free, but after I went for a dental visit they would charge me $30 copay for teeth cleaning and x-ray. They don't allow you to just go to any dentist in their network. Instead they would assign one for you. When I needed to use another dentist, I had to call them several times to get reassinged. First they got the new dentist's fax wrong, then their phone line couldn't understand my enrollee ID, then they got the facility code of the new dentist wrong. It was horrible and frustrating. Do yourself a favor and don't use them!

4 years ago

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Eileen J Rosado Junghanns Cumming, GA

Be careful with this plan especially if you travel between Puerto Rico and the United States. We had to travel to the United States on an emergency basis because my daughter was diagnosed with leukemia at the beginning of the year and we have had to stay to take care of her, and the minor grandchildren, while she goes through chemotherapy treatment. I had an emergency for a tooth that had been removed previously but the dentist had left a piece that was causing a lot of pain. Due to the circumstance, I had to find a dentist in the United States but to confirm that the Dentist was within my plan, I connected to their page where it indicates to connect to Delta Dental to Confirm your eligibility and where you can find details of your contract and availability of services. When I connected to the account, there were no documents detailing the coverage. It showed the name of the plan and had a section to find a dentist. At no time, when I looked for a dentist in the area I was in, did it say that my plan did not cover these dentists. In fact, the search page says: "Important note: These results show dentists who participate in the network (s) you searched. When calling a dental office for an appointment, please be sure to schedule it with a dentist on this list in order to receive coverage under your preferred network. " So I assumed it was covered. Now I have received a letter with my claim saying that the plan would not pay anything and I have to pay almost $ 700 for the service. When I called to dispute, what they tell me is that in the guidance they gave when the plan was sold they would have let me know that this plan only covers in Puerto Rico. Honestly, I don't remember hearing that and the signed papers are at my house in Puerto Rico so I can't access them. With everything that is happening with my daughter, in truth this matter has added greatly to the stress I was already in. I hope this review helps others to prevent this situation. I cannot believe the callousness for the situation that I have received from the Customer Service Department of this company. Their only answer is that they told me when the plan was purchased and that the documents I signed reflect it, but they cannot tell me how I could have found out if I did not have access to those documents at this time and do not remember that statement from the Sales pitch.

4 years ago Edited September 14, 2021

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Cecilia Warren, MI

It is ok. The only problem is that the plan I have has a low max of only $1000, a year and you can blow through that with just a crown. So there would be nothing left for cleanings or emergencies.

6 years ago

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Carnan Fort Collins, CO

We have had a very positive experience with Delta dental. Our claims were paid on time, our dentists did not complain about working with them and we felt like they were easy to work with.

3 years ago

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Mark Troxel Provo, UT

The rating on dental insurance is based on the plan you are paying for. It is really hard to compare services if someone is paying for a better plan. Payments have always been quick and accurate. Delta is the company that my wife's insurance is through. I have a different insurance provider and they work well together and coordinate benefits.

4 years ago

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Steve Ashby Portland, OR

Delta has been our dental insurance through my job for many years. They have been great and we've been treated very well. We are very consistent with our care and I even had some orthodontia. Never any claim issues.

4 years ago

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Mike Curtis Guyton, GA

Five kids, five sets of braces, over a hundred cleanings, and a bunch of cavities. We’ve been with Delta through them all. I recommend them for their prompt, accurate, and trouble-free service.

4 years ago

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Kelly Fisk Puyallup, WA

Compared to other dental insurance companies, Delta Dental has been reliable coverage for our family for more than 10 years. They have decent discounts with our plan for emergency or routine procedures needing completed and are professional when contacted.

5 years ago

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jcleaton San Diego, CA

Have had Delta Dental for many years as Dental insurance. Have only good things to say about their coverage and organization. Is there another dental insurance company out there?

5 years ago

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tania woeste Saint Cloud, MN

They are very friendly over the phone with answering our questions and it’s nice to have since dental is not covered on my husbands insurance for himself. They are also very reasonable in their pricing.

5 years ago

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Natalie Brown Boulder, CO

Delta is an alright dental company. They covered quite a bit of my needed dental work, but getting needed work processed through them can be a bit of a hassle. Their rules and restrictions for needed work during a fiscal year were a little annoying also, as some stuff I needed to be done was refused to be paid for. Because of that, I had to pay out of pocket for some of my dental work.

5 years ago

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Syl North Port, FL

I have had Delta Dental since 2003. My communication with the company has been minor, just to request an insurance card. I never had to concern about a claim or wait for their approval to get services done.

5 years ago

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Melanie Rio Rancho, NM

Delta Dental is a decent dental insurance, for the very basics like cleanings, but when you think you’ll go in to get fillings or dental work done and it will be covered, you end up walking out with a hundreds or thousands dollar bill to pay.

6 years ago

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Gail Strother Bentonville, AR

I had recent dental work done that needed to have approval for coverage before the procedure. Delta Dental was quick and efficient. The customer service team was friendly and helpful

6 years ago

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Darcy Chavez Provo, UT

Great coverage and they helped me a ton when I went to a shady dentist's office in Utah. They overcharged my insurance on three separate occasions and Delta helped me get that money back and fight the claims.

6 years ago

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Anonymous

So we have the family plan. this was also the only company that would sell us a plan that was reasonable. we do have copay and deductibles but your plan is excepted at our dentist office and with the price as well as your work with our dentist is the main reason we are paying our annual fee for the third year now thank you for providing the basics at a reasonable cost and the extra stuff is something you work with us with.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We had Delta Dental Insurance for a few years and we never had any problems with them making claims. They had comparable rates to other companies that we have had and they accepted our Dentist. We pleased with them overall.

6 years ago

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L. Fowler Pleasant Grove, UT

We have had Delta Dental for years with our employee insurance coverage and they have been great to work with. They cover a great deal of our expenses and helped out with our braces too. They pay quickly and do a great job!

6 years ago

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Charlotte Sylvester Vicksburg, MS

This has been the worst company that I’ve ever experienced ! Although I’ve been with them for years, they have denied to pay for my dental work. I’ve called and talked to over 30 different customer service reps. And also requested to speak with a supervisor and corporate , and they have been BS me since May of 2022!!! Now I’m stuck with an $800 bill???? I will be taking actions against this company!!!

1 year ago

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Kelsey Conner Lansing, MI

Delta Dental has a great selection of dentists to choose from, but I haven't been entirely impressed with the coverage or the providers I've worked with.

2 years ago

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Jowara Morgande

Loved the great customer service that made the dental process easy and stress free. They have great dental plans and prices.

2 years ago

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Teresa Bills Little Rock, AR

I have been with Delta Dental and they have always been a great place to get my dental work done. They are nice and makes it comfortable for you

2 years ago

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elzee25 NC

This is the worst company ever! The customer service is so non-existent that they don't even list a number to call on their web pages. They are difficult, if not impossible to work with and they will reject standard teeth cleaning claims because they clearly are not organized. Thank goodness the dental insurance is cheap but you get what you pay for.

2 years ago

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Lisa Chesterfield, MO

Delta Dental has been my provider for many years but, gotta look at other dental insurance company-my monthly rate for my individual plan is going uo, up , up!

2 years ago

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Mrs Barrett Romulus, MI

Delta dental is a good insurance to have for the basic necessities you need however if you need something more invasive it’s best to get a different type of insurance

2 years ago

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Noa Ranoa Vista, CA

Outstanding dental insurance. No hassles, No fuss. Any issue is addressed by customer service immediately. 5 stars!

3 years ago

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Richard Danby Rexburg, ID

Delta Dental offers insurance plans that has met the needs of my family throughout the years. They always seem to have the best rates and coverage.

4 years ago

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Morgan Tennant Shelley, ID

Delta Dental has good coverage. I have had to have multiple procedures and delta has been reliable throughout the processes.

4 years ago

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Brian Jensen Donna, TX

I have moved from Iowa to Texas. Delta Dental Iowa told me I needed to by a policy in Texas, so I did. When I went to the dentist they told me I had a 6 month waiting period. Nobody told me that at either insurance company when I cancelled and signed up for the new insurance. In fact the people I talked to said the opposite. Delta Dental advertises "No waiting period" So I feel I have been lied to and had I known I had a waiting period I would have found other insurance. They get one star only because I can't give them less.

5 years ago

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Sarah Jarrett

They dental coverage doesn’t actually cover very much basic routine cleaning and that’s pretty much it. They don’t cover orthodontic work which I feel they should cover.

5 years ago

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Kenneth Bouldin

Delta Dental was my Tricare dental insurance company. Good rates, had the best local dental office, no problems with paperwork or billing.

5 years ago

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John J Silver Spring, MD

Everything that an insurance company can do wrong, Delta Dental does wrong. Refusing to cover procedures that the insurance covers is standard procedure at Delta - they just refuse everything and force the patient to recoup to money Delta owes them. Delta take months, literally, to process anything, including time-sensitive issues. Delta Dentals customer service line is Dante's 3rd level. Just inhuman idiots working the phones over there, whom will refuse to help you with anything regardless of circumstance. It's worse than Comcast. So, in short, do not spent a dime on Delta Dental.

6 years ago

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Gary & Corliss Connelly Boca Raton, FL

Easy to deal with and good follow up. I have had Delta Dental for over 20 years and have never had a problem with payments for services.

6 years ago

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Bob and Barb Portland, OR

I have been with Delta for over 45 years through company benefits. They have almost alwayus been a very good company to work with.

6 years ago

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Bertha Graves Riddle, OR

Cleaning, filling, crowns, we have been going to this dental practice for 10+ years and we have had grest care and Delta has been good with the coverage for our care.

6 years ago

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Kurt Didenhover Salt Lake City, UT

With a family of 4 children, having great insurance is a must. Delta Dental has been great and provides coverage for dental work as well as orthodontics which has been a lifesaver for us.

3 years ago

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Ron Thurgood Denver, CO

This is the dental plan offered by my company. I wish they had a few more dentist in my area. I few times I have had to go out of plan for a dentist. Probably more by choice of the dentist.

3 years ago