Delta Dental Logo
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174 User Reviews

5.7

Overall Score

If you're looking for dental insurance, you already know that dental health is important. A dental insurance plan can help you save on dental treatment and make visits to the dentist less expensive.

Delta Dental offers good dental insurance. Many of its plan members rate Delta Dental highly and are satisfied with the value offered through coverage, cost, and network of dentists, and customer service. If you're looking for good quality, see if Delta Dental has a plan that meets your needs.

Delta Dental was founded in 1954 by dentists and employers to increase access to dental services. Over the years, Delta Dental has grown from servicing three states to servicing all 50 states, Puerto Rico, and United States territories.

Delta Dental is an industry leader and was the first to offer dental insurance in multiple states. It has a large network of dentists and serves millions of people.

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Customer Review: Mary from Jacksonville, Florida

"My experience with Delta has always been great. Both my spouse and I have delta and was able to stack the coverage on both of our kids braces. We ended up paying less than 1600 for braces for each after each Delta plan paid a part."

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The Good

  • Positive Customer Reviews
  • Plan Variety
  • High Level of Customer Satisfaction
  • Vision Coverage Available

Positive Customer Reviews

Delta Dental has earned much praise from its plan members. Positive Delta Dental reviews describe satisfaction for the cost and value of the company's plans. They also mention quick claims processing and payments. The high number of positive reviews mean that you can purchase a Delta Dental plan confidently.

Plan Variety

Delta Dental offers dental insurance coverage for individuals, retirees, families, and employers. It has six kinds of dental plans available.

  • Delta Dental PPO™ — This insurance plan allows individuals access to the discounted network rates when they receive dental treatment from an in-network provider. It also has low out-of-pocket costs.
  • Delta Dental PPO Plus Premier™ — This plan is just like the Delta Dental PPO™ (Preferred Provider Organization) with the added benefit of coverage for out-of-network dentists.
  • Delta Dental Premier® — This is Delta Dental’s indemnity plan. Individuals with this plan only pay co-pays and deductibles for services received.
  • DeltaCare® USA — This plan is Delta Dental’s HMO and focuses primarily on preventive services.
  • Delta Dental Patient Direct® — With this plan, patients choose a network dentist and pay the dentist their pre-negotiated, discounted fee for the dental service. 
  • Delta Dental Individual and Family™ — Delta Dental offers the same group plans (generally only available to employers) to individuals and families.

With these choices, customers should be able to find the dental coverage and benefits they need at their price point.

Dental insurance plans work slightly differently from health insurance plans, though there are similarities. The Delta Dental PPO™, Delta Dental Premier®, and Delta Dental PPO Plus Premier™ plans all have an annual deductible and copays, like health insurance plans do. Unlike health insurance plans, these three Delta Dental plans also have an annual maximum benefit. The annual maximum benefit is the most that Delta Dental will pay for covered services during the year. Keep this number in mind as you consider the treatment you may need during the year. 

The DeltaCare® USA and the Delta Dental Patient Direct do not have deductibles or an annual maximum benefit. The DeltaCare® USA does have copays.

Finding a participating dentist is easy. Delta Dental members can use Delta Dental's website to find in-network dentists in their area. From the search results, you can choose a dental provider. Visiting participating dentists allows you to take full advantage of your plan's dental savings.

As you evaluate your dental plan options, consider the dental services you'll likely need. Check to make sure that your needs are included in a plan's covered services. Cleanings and dental check-ups usually fall under preventive care. Basic treatment generally includes dental work like fillings. Major services include dental procedures like root canals, crowns, and bridges. Some plans may also have limitations and exclusions. For example, cosmetic dentistry is typically not covered by dental insurance.

Some plans also require a waiting period before covering certain services.

If you like your current dentist, you should check to see if they are a provider included in your plan's network. With PPO plans, you can usually visit any dentist you'd like. If you visit a network dentist, you can maximize the cost-sharing benefits of your plan.

You should also consider what copayment a plan requires, its deductible, monthly premium, and other out-of-pocket expenses. Monthly premiums should fit comfortably into your monthly budget; however, it's important to also consider your out-of-pocket expenses.

Analyzing the full cost of a plan and what dental procedures and preventive services you need will help you estimate how much money you'll spend on dental care and find a plan that fits your budget.

High Level of Customer Satisfaction

Reviews on bestcompany.com are mostly positive. Clients are typically satisfied with the coverage and service they receive from Delta Dental. Reviewers are also happy with its large network of dental providers.

While some reviewers experienced difficulty with getting procedures approved, claims, and cost, most reviewers are happy with Delta Dental. Keep in mind that Delta Dental offers a few different coverage plans, so customer experience with cost and coverage may be affected by what plan they chose.

Vision Coverage Available

While Delta Dental insurance plans are primarily for dentistry, the company also offers a vision insurance plan called DeltaVision®. With this plan, customers receive discounts for eye exams, glasses, contacts, and laser vision correction. It can be purchased with or separately from dental insurance.

Those looking for both dental and vision coverage can find insurance options through Delta Dental.

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The Bad

  • Availability Varies by State

Availability Varies by State

While Delta Dental's plans are available nationwide, the offerings and rates vary by state. People interested in purchasing insurance from Delta Dental must enter their state, zip code, and birthday on a state- or region-specific site to view the rates and insurance coverage options available to them.

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The Bottom Line

Dental care is an important part of taking care of your overall health. Good oral health and dental hygiene have positive effects on your heart and overall health. Dental insurance can help defray the cost of dental treatment that helps you maintain your dental health.

Delta Dental is a great choice when choosing a dental insurance company. It offers six kinds of dental plans, which makes it easy to find affordable dental coverage. Delta Dental has even made its group plans available to independent customers, not just businesses. This means that individuals can get the same dental benefits as those offered through employers.

Delta Dental's plan offerings and terms vary by state, so be sure to understand the specifics of the plan, like if there is a waiting period for certain services and the coverage available for preventive services and its cost before signing up for dental coverage.

Delta Dental has one of the largest networks of dentists, which makes finding a dentist easier. Visiting a network dentist allows you to access discounted rates for covered dental work. Delta Dental is an insurance provider worth considering.

View Best Dental Insurance Companies

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Star Rating

4.0

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175 Reviews

Review Breakdown

5 grade

46%

4 grade

27%

3 grade

15%

2 grade

6%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Darrin Pelham Rincon, GA

We have used Delta Dental for years and years and have never had an issue. The services that they provide and for what price is clearly listed in the literature. They have several options for different price points and had something for everyone. The customer service staff has always been quick and helpful with our needs.

1 month ago

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Dave Spokane, WA

Delta Dental has a large network. Claims are processed efficiently and EOBs are easy to understand. I've been impressed with their customer service the few times I've had to call.

1 month ago

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Verified Customer

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Nate C Dickinson, ND

Delta Dental of Minnesota, pretty decent company and coverage thru my now previous employer. The yearly coverage though isn't that great. $2500 max coverage for dental work. Out of a $10,000 procedure I had done this year they only covered $2,500 and I had to eat the rest. I feel there's much better and fulfilling coverage out there somewhere else.

1 year ago

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Peter Harmatuk Columbia, MD

My company’s only option for Dental Insurance so it is hard to differentiate what may be unique to my plan vs other plans they have to offer. I’ve never had any issues with their billing though.

4 months ago

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Mark Troxel Provo, UT

The rating on dental insurance is based on the plan you are paying for. It is really hard to compare services if someone is paying for a better plan. Payments have always been quick and accurate. Delta is the company that my wife's insurance is through. I have a different insurance provider and they work well together and coordinate benefits.

6 months ago

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Amanda Hodges Little Rock, AR

I have used Delta Dental for many years and I am happy with what they provide. Having insurance is not cheap but not having it is scary. Take for instance if you need a crown. To pay out of pocket for this is easily over $1000 but with the great benefits I have through Delta Dental it was half the price. I do wish they would provide some help with braces however they do provide teeth cleaning for free every 6 months. There are a lot of dental offices that do take Delta Dental insurance so it is easy to find a provider. I would recommend participating in this insurance as an employer because it will greatly help your employees by providing great benefits for something we all have to use.

1 year ago

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Verified Customer

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Annie Brunson

Good insurance - cleanings twice a year. They don't cover absolutely everything for treatments like fillings etc. But pretty good.

1 year ago

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Barry Northrop Naalehu, HI

For nearly 20 years, Delta has been a solid insurance company for me. They abide by the upfront terms of their insurance policy and pay the provider quickly. When there is a problem, it is usually on the provider's end, not Delta's. They are sticklers for getting documentation from the provider.

2 years ago

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Larry Wilmeth Weatherford, OK

Had Delta from employer. Their services were always prompt and as they promised to my Dentist. Now that I'm retired I'm paying through Aarp and so far so good. Waiting for the 1 year to go by so they can install implants on a tooth that was broken at gumline.

2 years ago

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Kelly Fisk Puyallup, WA

Compared to other dental insurance companies, Delta Dental has been reliable coverage for our family for more than 10 years. They have decent discounts with our plan for emergency or routine procedures needing completed and are professional when contacted.

11 months ago

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Jackie Spokane, WA

Good coverage for routine dental care - good list of providers in our area.

1 month ago

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Cecilia Warren, MI

It is ok. The only problem is that the plan I have has a low max of only $1000, a year and you can blow through that with just a crown. So there would be nothing left for cleanings or emergencies.

2 years ago

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Mark Park City, UT

I have had Dental Insurance through Delta Dental in the past, because that's about what we could afford. The experience was ok, although it was very confusing at times when it came to coverage.

9 months ago

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Janan Grange Pleasant Grove, UT

We have been a customer of Delta Dental for the last 10+years. We have never had any issues with insurance and Delta Dental working together. Our dentists have never had any issues either. Delta Dental has been a breeze to work with.

1 year ago

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Melanie Rio Rancho, NM

Delta Dental is a decent dental insurance, for the very basics like cleanings, but when you think you’ll go in to get fillings or dental work done and it will be covered, you end up walking out with a hundreds or thousands dollar bill to pay.

1 year ago

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Kristiane R Durfey Pleasant Grove, UT

We had Delta Dental Insurance for a few years and we never had any problems with them making claims. They had comparable rates to other companies that we have had and they accepted our Dentist. We pleased with them overall.

1 year ago

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Bertha Graves Riddle, OR

Cleaning, filling, crowns, we have been going to this dental practice for 10+ years and we have had grest care and Delta has been good with the coverage for our care.

2 years ago

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Kim , NC

Their premiums are inexpensive. However there is a 6 month waiting period if you need anything done other than a routine exam or cleaning. They also pay less than 50% of any other procedure.

1 year ago

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Mhorne182 Pleasant Grove, UT

Every dental insurance I have had seems to be very similar. Delta has always paid my claims on time and we have not had any major issues so I assume they are a good company. But benefit seems to be pretty standard.

1 year ago

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TJ

Never had a problem with them. Always covered routine dental care

1 year ago

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NR

Covers my basic dental needs. Gets the job done. Not sure what else. I have never had an issue therefore I cannot really comment on customer service.

2 years ago

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Sarah Smith

Great price. My dentist is the best I've ever had. Improve by having more uniform good care and service from all providers.

2 years ago

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S.Faith

Great with claims and covers all aspects of dental. Lower out of pocket & covers most dental practice.

2 years ago

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Richard So Woodland, CA

great coverage from my employer. just wished there was options for more expensive dental work like root canals, caps and implants

11 months ago

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Shedot1 Clearfield, UT

If you can find a provider you like that takes Delta Dental it’s great! Never had a problem, but not sure how policies differ. I like our dentist but he’s 30 min away.

1 year ago

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JF Rancho Palos Verdes, CA

PPO only, HMO is JUNK. decent coverage for the premiums. max annual benefit is too low for family with moderate usage. wish could get electronic EOB only

1 year ago

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Danilo Naguit Vallejo, CA

So far, so good. Dental provider is very professional and the quality of the dental prosthesis is outstanding.

2 years ago

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Caleb Warren Norcross, GA

Never had any issues with delta dental not being accepted or anything, and dental insurance is cheap anyway so price is great

1 year ago

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April Jones Tremonton, UT

Our insurance has been great through Delta Dental. I only wish they would cover more than half on crowns. And a high ortho amount.

1 year ago

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Lacey Horne Eagle Mountain, UT

Very satisfied. Payments come through quick, and has amazing coverage for your money! Great customer service and easy to work with.

1 year ago

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Jill

Delta Dental seems fair, no hassles, easy to work with and good customer service.

2 years ago

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Lillian Pinero Staten Island, NY

I have not had any problems with this company. My dentists had not had any complaints regarding

2 years ago

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Maria Reno, NV

So far so good I do not have any complaints and my dental coverage is on par with other carriers

2 years ago

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Coach Carnes San Diego, CA

They have save me hundreds of dollars. Unfortunately, they have limited devices and amounts that they will pay.

1 year ago

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Edward Obediah Katy, TX

Used several times, Dentist took insurance filed claims Never had to follow up with them Seamless transactions

1 year ago

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Olivia Hakes American Fork, UT

Delta is okay. I have them through the company I work for and I’m just not super impressed with the coverage.

1 year ago

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Jamie Neider Magna, UT

We have always had our dental insurance through them and are happy with coverage and quick payments.

1 year ago

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abby becht Pleasant Grove, UT

No problems with this insurance. The customer support is great, and their website is easy to navigate.

1 year ago

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Sierra Beck Herriman, UT

Dental insurance through my husband's work. Had it for 5 years and happy with coverage. Cleanings covered 100%

2 years ago

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steve sidhu

Good, no real issues to speak of. Billing ok. Would use them again.

2 years ago

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Kerry M Kelly Spokane, WA

Pretty good. But not great. When a crown broke, they would not replace it

2 years ago

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Sabrina Richardson San Leandro, CA

Easy to navigate the website. Great service. Great coverage for all my families dental needs

1 year ago

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Lizabeth Augustine Holmdel, NJ

Good experience overall. Slow to pay claims but gets it done. Answers requests timely if call.

1 year ago

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karis buggs

I love this insurance but it limits me in my area to very few dentists I can go to.

1 year ago

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Dale L Farmer Littleton, CO

There were so many different plans but they made it affordable and able to meet my needs.

2 years ago

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Kathleen Callahan West Medford, MA

Annual coverage maximuns

1 year ago

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Terry Turner Middleton, WI

Excellent product and service; would recommend highly

1 year ago

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ROB SHABE Huntingdon Valley, PA

Awesome great staff and dentist nice office easy parking

2 years ago

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Jon Healy Yorkville, IL

Needs to not have a set amount that you can claim.

2 years ago

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