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99 User Reviews

4.0

Overall Score

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Gene Columbus, GA

Signed up for free trial. Didn't get welcome email until day later. Thinking that was the official start of my trial period I called on day 7 to cancel. Both the frontline worker and the supervisor said that they began the period once my registration information was submitted. Not sure how they expect that to work when my email confirmation needed to get in the account didn't arrive until the next day. Tried to amicably resolve the dispute but Nikki the supervisor was quite rude and unwilling to listen.

8 years ago

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Joe Klobas

I tried to cancel during the trial period. The contract said it can only be cancelled "in writing". Right. I have searched far and wide to find an address and none exists. Nothing in the membership area; nothing anywhere on the net. Can anyone help me. I am currently traveling in Europe and will not spend the $$ to call the cs # for the reasons referred to above. This website is a fraud. They advertise that your credit report and score "are totally free" yet give you no way to obtain that. What in the f. . . is your address, assh. . . .!

8 years ago

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GREG KOKARAKIS

I tried to use the service and I received an email that my credit card it was declined. I assumed that since I did not finish application they will not do anything. I WAS WRONG. Suddenly I see three charges of 29.95 in two days in my account. About 100 dollars for nothing. I cancelled my account and I am currently on hold listening to pathetic music for an hour, trying to see why I was charged without finishing my account and why I was charged 100 dollars for a month. STAY AWAY no customer service just music.

8 years ago

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Sarah New Orleans, LA

AVOID! Throughout the entire sign up process it is advertised as being free, and then as soon as you finish entering your details it charges you $1 enrollment fee! It also told me that I have to call them to confirm my identity, which had me on hold for so long that I had to give up. There is nowhere to cancel the account online, so I have no idea how I'm going to avoid the charge. I will probably have to file a dispute with my credit card company once it posts.

8 years ago

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Daniel Brownwood, TX

Wait times on calling are terrible. Finally got a customer service representative who didn't seem to know the difference between an area code and a zip code, then claimed to have been right the whole time. I had to repeat my information to them three or four times before they finally got it right. I then was asked a customer service survey at the end in which it was unable to understand me when I gave it a negative review. So here is my review...avoid this company at all cost.

8 years ago

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R Pflugerville, TX

It is a very shady website. I signed up for it, and wanted to cancel immediately, before any more fees were added, but was required to call up to do so. Once I called, it took a few times to indicate that I was wanting to cancel, even though they have a specific menu option for cancellations. I'd advise not using this company due to the lack of transparency they have with their business.

8 years ago

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Jaime New Port Richey, FL

This company would not accept my cancellation and kept charging me. I had to call every day for a week before I could get my cancellation. It took 3 weeks to receive my $39.90 back. Avoid this company like the plague. Reps are rude, argumentative, and lie.

4 years ago

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Candice Braun-Daniell

One of the customer service representatives that was "helping to insure my refund" would be processed since I canceled my subscription within the 7 day free trial, actually stole my debit card information and used it fraudulently

5 years ago

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MER

I had a very hard time canceling. They don't return emails. I couldn't even pull up my report.When I finally did get to cancel I was told I would get a refund in 3-5 days. Over month later and no full refund that was granted to me. Instead I was told it was "under review" . That was never told to me in the beginning. Bad company full of liars

5 years ago

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Helen K Sullins Mountain Home, AR

I have tried numerous times to cancel my account due to the fact that I no longer need their services & they say they can't find my account in no way shape or form. I said it's so strange that y'all can't find my account to cancel it but you can find it to charge it not only once a month but twice. I am very upset with My Score.

5 years ago

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VedaJoyce Barclay Des Moines, IA

I thought I was signing up to look at foreclosure homes and instead MyScore charged my credit card $29.95 for something I didn't need. I have called and canceled (which they did) but would not credit my account with the $29.95. I have called them 5 times but with no luck.

5 years ago

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Tianhe Zhang Los Angeles, CA

There is a way to cancel: threaten... well really do and then tell them that you have initiated fraud proceedings with your bank/credit card company against them and that said bank/company have been instructed to put stop payment orders on every charge made by them. That's how I got out (and it might have been the only way...), at least.

5 years ago

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Conrad Geier Palm Bay, FL

My bank account was charged by this outfit called and cancelled but taking no chances the deduction was pending signed paperwork at bank got my money back but at same time cancelled the card and received a new one did a lot of research on this company and they are well hidden looks like scammers

5 years ago

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Kimberly Kistler Dayton, OH

They should not be working for credit score companies. They don't cancel and charge 29.95 and bounced my account and cost me more money.. they are th cause of low credit scores.. they are a scamming fly by night organization and Noone should get involved with rhem. There are more unsatisfied customers than ones that are.

5 years ago

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Ellen Kaps Commerce City, CO

There is no where to leave a message about billing. I have called numerous times to no avail. My score keeps taking money off my social security. I never asked for this service. I have no need to know what my score is. Please cancel whatever you have for me , as I did not sign up for it. It would be nice for my money to be returned.

5 years ago

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Jeanine McDonald Detroit, MI

Tried to cancel this service back in March of this year. Couldn't get in contact with anyone. Got hung up on and transferred to a person who could barely speak english. Told person I wanted a refund, told they don't give refunds. Contacting BBB. DON'T TRUST THESE PEOPLE!

5 years ago

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Mandi T. Eustace, TX

Just took ages just to cancel this stupid account. While waiting to be cancelled I looked myscore up and found this site, thank you for all your reviews, I just canceled my card and ordered a replacement to ensure no further monies are taken.

5 years ago

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Ben Kenmore, WA

What a joke. Does not give you real scores. Then at a random date your free trial ends and they charge you $30 without any notice... An reminder email that my account would get charged would be nice. It overdrew my account by $5 giving me a $30 overdraft fee two days before I get paid... Thanks myscore, I'm not eating for the next couple days..

5 years ago

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Marsha Harrison Franklin, PA

Very poor company. I cancelled my subscription on 7/11/2015 and 3/4/2016 the company withdrew money. I have called 7 times since 3/4 and each time I am told I will receive my refund in 5 to 10 business days. STILL NO REFUND. They have apologized each time, but, where's my refund????

5 years ago

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Annoymous Cedar Valley, UT

i would never call these company to cancel but i would advise everyone not use the real credit cards on these compnay but i would recommend to use PREPAID GIFT CARD just Limit so they can take any money out except $1.00 free so they can't Process further to take more money out but i do agree with everyone this is the worst

5 years ago

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Hope Philadelphia, PA

THIS IS THE WORST CUSTOMER SUPPORT IN THE WORLD. I CANCELLED MY ACCOUNT 1 DAY AFTER OPENING ACCOUNT. 6 MONTHS after I got hit with 29.95 charge against my checking account. Had to call customer service a total of 5x to get issue resolved. I STRONGLY ADVISE YOU DON'T PURCHASE THIS PRODUCT.

5 years ago

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tim South Plainfield, NJ

Horrible customer service. I called two days before my deadline to cancel my service and the guy said no problem, 3 days later I was charged the full fee. I called them and was told the cancellation was never put through, but being that I called before the dealline there were notes they would issue a refund. 2-3 days for refund..has been 7 days.

6 years ago

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rICH kELLY Summerville, SC

BEEN TRYING ALL DAY TO GET IN CONTACT WITH MYSCORE TO CANCEL MY TRIAL MEMBERSHIP. YOU ARE PUT ON HOLD FOR OVER 10 MINUTES (WHEN I HANG UP) AND NO ONE ANSWERS THE PHONE. I CAN SEE WHY THE HAVE A C- RATING WITH THE BBB. DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6 years ago

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Cl Baltimore, MD

Stay away from this company. There are more reputable companies out there that offer better services. Difficult to cancel. Had to call 3 times and pay membership fees for three months before the cancellation took. No refunds. Waste of money.

8 years ago

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Zeyad

very bad that I can't cancel my subscription online, if I call I wait for hours for somebody to answer my call. it has been 5 days since I was trying to cancel with no answer from them, I have 2 days left to do so otherwise they will start charging me the regular monthly subscription fees. any idea how to reach those people?

8 years ago

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Milly

I find it shady. My credit card information was taken. I realised I wanted to immediately. I am charged $28 so far. I am trying my hardest to call to cancel before any more false charges are incurred but the number on the website doesn't work. NOW I DON'T KNOW HOW TO CANCEL. BEWARE!!!

8 years ago

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Chase Pearson

didn't say that I would be charges after the trial period. I cannot contact customer service to cancel the account and billing. any time I call during "normal business hours" they claim they are unavailable.

4 years ago

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Mikal M Georgetown, TX

Just wanna point out they tried offering me 6 different offers, all the same package just lowed a few dollars when I said "I just want to cancel my membership." DO NOT USE THEM

5 years ago

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Matt Scholz Pasadena, CA

I just experienced each of the negative items referenced and can tell you that the terrible VOIP phone lines and the call center folks define terrible service for a terrible service. Beware!

5 years ago

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Jackie Baltimore, MD

Account was cancelled. 6 months later they billed my credit card again and refused to refund money even though they stated we see you cancelled your account months ag. Scam artisits.

5 years ago

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Atita Charlotte, NC

I wish I would have read the reviews before I did the trial terrible just terrible now I'm out of49 dollars keep getting hung up on finally got it cancelled but might have to cancel my card very disappointed

5 years ago

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Sami Menlo Park, CA

They don't tell you that you need to call their customer service to cancel the membership within 7 days. You can also see only 1 credit report, which is not what they advertise. Stay away!

6 years ago

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Rob Evans Osceola, MO

claim they check reports from all three reporting companies but when problems arise they refuse to do anything to help solve the problem and deny they had anything to do with the problem related to the credit score

7 years ago

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darcy costa

Absolutely ridiculous! I cancelled during trial period and was still charged. I've been trying to reach them for two days and cant get a hold of anyone!

4 years ago

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Richard Firth

I cancelled my service a year ago. Out of the blue they start charging me again. Customer service wont speak to me. Avoid at all cost. Had to cancel card to stop charges.

5 years ago

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Tim Stasik Jr Los Angeles, CA

I Have been trying to get them to cancel my subscription for 4 months now. where can I go to get them to stop. any help you can offer would be great thank you

6 years ago

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Jeannie Baltimore, MD

All the customer reviews here are spot on. It is a very shady company. If you like to use your money wisely, do not give any information to this company.

8 years ago

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Brenda Hall TX

I had entered personal information and then asked for my credit card.. That's deceptive, and was very disappointing to not know who may have my info... Brenda Hall

8 years ago

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Sue Hanley Buffalo, NY

They had me on hold for 25 minutes about a refund for services....then hung up on me. Still do not have my $29.95..which I am in desperate need of!

5 years ago

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Petpailin Palm Desert, CA

BAD EXPERIENCE, BAD CUSTOMERS SERVICE!! NO CANCLE ONLINE, TRIED TO CANCEL ON THE PHON WAIT FOREVER AND RUDE. STAY AWAY!!

8 years ago

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Constancio Martinez

Cancelled the service 3 months ago but they are still charging my card, I don't know what to do with them anymore.

5 years ago

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Frances Fort Worth, TX

These folks are liars, crooks and if they dont refund my money I will report them to the Attorney General.

5 years ago

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Liwen Huang Greensboro, NC

There is no way to cancel service and no one answers customer service number

5 years ago

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Sarah Stone Fayetteville, AR

Frauds! Thieves! Don't mess around with this site-- go somewhere else!!!

5 years ago

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Melody Ludwig Palmetto, FL

Scammers! LIARS!!! Took lots of my personal info. Please shut them down.

5 years ago

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Alexa norton Summerville, SC

Tried to cancel they didn't the they charged me 29.95 and 9.95.

6 years ago

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Alexis Akron, OH

AWFUL COMPANY. Very bad customer service. I would avoid at all costs!

8 years ago

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carl Virginia Beach, VA

Beware! Trying to cancel and the phone number does not work!

8 years ago

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Jay

They took money from my account after I cancelled.

4 years ago