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Identity Guard

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6.0

Overall Score

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dan greil Saint Paul, MN

I signed up yesterday for Identity Guard on a 14,99 and one month Free. I recieved my information set up my account and entered credit card information for protection. Today I got billed by Identity Guard for 19.99 not on the credit card I established the account with but a different one that i listed for protection. WOW what a scam! Give them your personal information and they are the ones that put unauthorized charges on the account!

8 years ago

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Tina Colonial Heights, VA

I signed on with Identity Guard and after a few months my credit scores were the same and my monthly report was "no activity". I checked on my credit score directly with the same major credit reporting agencies that they reported my score for and the actual score differed by 100 points, in my favor. Some of the other Identity Guard information for my credit report with this agency was also incorrect. It appeared that Identity Guard creates its own information. I cancelled my membership.

8 years ago

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Natashia Meridian, ID

I signed my husband, myself and our daughter up and was to be charged $24.97, I was actually charged $46.94. When I called customer serviced the lady that answered the phone was very very rude and told me sorry I do not see that, and since I can not see that I can not help you. She did not offer me any further help. She told me I could call y credit card company and speak with them. Did that and was told to resolve my issue with Identity Guard. I am currently in the process of cancelling my account this is not a great start. I will pay the extra money and go with another company!

8 years ago

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helene z Palm Desert, CA

Very disappointed with this company. They take your money on a monthly basis and for some reason this gives you some sense of false security that this company is doing something. I have found people who answer your call really do not know how to advise you in the steps on who to contact when your credit has been comprised. But, one thing they are very good at is selling. Felt the company violated me.

8 years ago

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Brett San Francisco, CA

Sooooooo hard to log in. I know it has to be secure, but at some point you cross a line that impedes the customer experience. Also, your look is very outdated and I think an improved dashboard and UI/UX Experience would be very beneficial to increase the site navigation experience. Cheers!!

9 years ago

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clinell mcpherson Chicago, IL

Identity Guard is a Great Service. They notify me when there is any activity in or on my Report along with any inquiries. I have no complaints.

9 years ago

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Peter Kahigian Haverhill, MA

Has exceeded my expectations and I am more than satisfied with the service. Well worth the price for the piece of mind that it provides.

9 years ago

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Mohammed B. Sayeed Sr Addison, IL

My wife & me find it really awesome in strict sense and have peace of our minds now and as before as it used to be with Chase ID Protection before joining Identity Guard

9 years ago

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Jessica Thorne Denver, CO

Love the site and all its capabilities. The app is so limited, though, that I uninstalled it so I could just access it on the internet browser because it was easier.

9 years ago

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James Anthony Huggins

Service is fine but could be better if you offered a reduced rate on pulling scores more than once a month. I mentioned this to Identity Guard previously and never heard back. Why should this be any different? Thank you.

9 years ago

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JOSEPH M. NERI San Jose, CA

When I signed up I was told that if I canceled the subscription, ALL MY DATA would be removed from the records of Identity Guard. I just canceled my subscription and asked about removing my data. I was told by a Supervisor that all my DATA including my social security number would be retained in the records of the company. Supervisor could not explain why they would keep my social security number on their files. I never gave them permission to keep my Data if I canceled subscription. Very disappointed!!!

9 years ago

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KenH Oak Harbor, WA

I guess I misunderstood the role of IdentityGuard. I had an account completely taken over and so far have not received any notice of this from them. I asked about that and was told they are a post-activity service and respond only when they are told there is an issue by the financial institution. Not what I was expecting frankly; I was under the impression the service was proactive. If I have to manage issues and clean up on my own, why am I paying for the service?

9 years ago

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Susan Solomon

Identity Guard was extremely helpful when my credit card account was hacked.

4 years ago

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Reply from Identity Guard

Hi Susan, thank you for your review! We're glad to hear that Identity Guard could help.

Mar. 10th, 2020

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Aaron Fleming Port Townsend, WA

The first time I got an alert on my credit record, I tried to log in. No deal. Password and username reset options didn't work. After 3 days, customer service finally got back to me telling me to call an 800 number. NO WAY. I didn't sign up with an 800 number, I'm not calline an 800 number just to reset a password.

6 years ago

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Bret Barker Salinas, CA

slow, time consuming,, multple phone calls to deal with what should be able to be done online. booger slow (that is slower than snot) condescending tone on voice and empty apologies for not being able to keep their promises. easily take your money no questions asked, delivery really stinks

7 years ago

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Natalie Abbott Chicago, IL

I noticed identity gauard was STILL charging my monthly $19.99 for OVER a year. I cancelled this membership once I viewed my credit score. 2nd attempt today to cancel the membership!!!! I would NEVER recommend this company!!!!

7 years ago

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Chelle Keller, TX

Identity Guard customer service SUCKS. My bank give better protection for no money than this service. I have tried to cancel this service numerous times. Long story, since I lost my sign in info on my last phone, bought a new laptop and moved, I cannot authenticate my identity to them. It is a night mare!!

8 years ago

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JAMES R JACKSON Colorado Springs, CO

ABSOLUTELY the worst customer service in the history of customer service. Rep said I was a liar and kept repeating herself to try to prove her point, I guess her point was that she and Identity Guard don't need any customers . I helped her along and cancelled my member ship after being a member for 5 years.

8 years ago

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Linda Laguna Woods, CA

I applied on line and after filling out my personal information I got a notice that nothing matched. Since everything was correct, I clicked off the website because they did not have a Rep. to talk to on the weekend. They charged my credit card $19.99 anyway. I signed up for Life Lock - a "live" Rep. was extremely helpful to me.

8 years ago

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Bill Denver, CO

Signed up for identity guard 10 days ago,in the last week credit karma,credit sesame, and my 3 credit cards have all notified me of a hard credit inquiry from a c c app I filled out---not a word alert or message from identity guard--GOODBYE IDENTITY GUARD

8 years ago

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Anita Gearty Long Branch, NJ

terrible ...extremely inaccurate credit reports...stated there was another person associated with my social security number...not true....inaccurate account data...didn't match the credit reporting agencies.better to use identity protection through the credit sources...Experian...Transunion or Equifax

9 years ago

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James Barringer Osceola, IN

You people are on top of my accounts and have alerted me when something doesn't look right to you, thanks so very much

9 years ago

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Theda Sharp Swanton, OH

Feel comfortable that I will get alerts of any irregularities. Have recommended it to a friend who had her account "hacked".

9 years ago

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BOB Denver, CO

signed up. within two months, my CC was stolen. CC company called me stopped payments, new account issued. Identity guard issues, no waning, except they could not charge my CC? Stay away

8 years ago

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JSmith Downingtown, PA

I was with these folks for ~ 6months - the 3 bureau report every quarter. Frankly, I didn't see the value. Yes they reported and changes to my credit files on a timely basis and generally found cu

9 years ago

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sherry daigle Morgan City, LA

I really like the fact that you guys are so on top of everything, people really need that. Thanks

9 years ago

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John Denver, CO

customer service has always been very knowledgeable and courteous. They are never judgmental.

9 years ago

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Mark Clement Portland, OR

too many times when I log into their system, one or more of their services are not online, for whatever reason. if they cannot keep their own system online, what does that say about their protection abilities. Costco member.

9 years ago

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Dan Kincaid San Diego, CA

Great affordable service.Get notifications in less that 24 hrs after event

9 years ago

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Don Wobig Twinsburg, OH

However, some times the login process does not work the first or second try. That's a pain.

9 years ago

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David Huntersville, NC

Information( especially credit score) is not accurate... I also did not get what was advertised in the way of complete assessment from all 3 credit reporting agencies...

9 years ago

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Anthony Corona Brookfield, WI

I have used Identity guard for at least 10 years and have been very Happy.

9 years ago

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Brandon mcwherter

Very misleading and hidden costs for the service. You get billed every month, but can only see your scores every 3 months? I've now paid over $50 to see one report!

9 years ago

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Brad Gummere Galloway, OH

I called last week to try and dispute online about an incorrect address and the online dispute didn`t go through. I tried several times to no avail

9 years ago

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Deborah Beall Fairfield, CT

Identity Guard gives me some level of "peace of mind" related to cyber fraud.

9 years ago

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Joel Jones Baton Rouge, LA

Consistently professional, and accurate. I feel safer having the service.

9 years ago

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Ramona Simmons Raymore, MO

Love the real time notifications. I appreciate your work.

9 years ago

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stanley herzog Geneva, IL

So far it is ok. I did get one notification. It was however an existing bank.

9 years ago

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William Deaton Olathe, KS

Notification good No help in getting incorrect entries removed from my public record.

9 years ago

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George Cortes FL

Good service notices for inquires or activity. Like the score updates

9 years ago

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Deanna Thomas Ward Chattanooga, TN

Love the job they are doing!

9 years ago

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barbara speight Chesapeake, VA

have trouble getting rid of wrong address. i do like identity guard though.

9 years ago

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Michael Mooney Vero Beach, FL

Excellent! You have kept me informed as to my status regularly. Thank you.

9 years ago

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Mayra Garcia FL

The accessibility with a CSR rep was very difficult to access. You are on hold for a long period of time while the inquiry process is being handled.

9 years ago

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Josh Albuquerque, NM

After I posted my original review the company returned my payment.

9 years ago

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Mike Corrigan Winchester, MA

Very good reviews and have helped me to choose a vendor.

9 years ago

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robert masotta Venice, FL

all is well info received is very useful

9 years ago

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Edward White Phoenix, AZ

Nothing....absolutely nothing. Not even the credit report I was supposed to receive

9 years ago

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Roy K Tonning. Sr. Ponte Vedra Beach, FL

Having major issues with your ability to report my credit scores. Getting ready to cancel service.

9 years ago