FreeScore.com Logo
star star star_half star_border star_border
2 User Reviews
LAST UPDATED: March 19th, 2021

According to FreeScore.com's website, the company "provides you with the tools you need to access and monitor your financial and credit information through the program's credit reporting and monitoring benefits."

View Best Credit Monitoring Companies

Top Ranked Companies

thumb_up

The Good

  • Interface
  • Customer service
  • Trial
  • Triple-bureau reports and scores

Interface

Getting access to one's credit scores and reports is simple with an easy-to-use interface.

Customer Service

Customer service agents are available 7 days a week during normal business hours.

Trial

FreeScore offers a full featured free trial period during which customers can see their credit reports and scores.

Triple-Bureau Reports and Scores

FreeScore offers their customers access to view and see their TransUnion, Equifax and Experian credit reports and scores.
thumb_down

The Bad

  • Complaints
  • Restructuring
  • Limitations
  • Transparency
  • Cancellations
  • Billing

Complaints

There are numerous complaints against both FreeScore and it parent company for billing customers for services which were previously cancelled.

Restructuring

Vertrue (FreeScore's parent company) has been restructured in a different state after multiple reports of billing practice abuse.

Limitations

FreeScore is not free at all and the scores which are given are "for educational purposes only" and not the same scores which lenders use in making credit decisions.

Transparency

Website and customer service representatives for FreeScore are not transparent when interacting with prospective and current customers.

Cancellations

Canceling membership is difficult and not always effective.

Billing

Vertrue has a history of abusing customer's credit card information and repeatedly billing after customers cancel their subscriptions.
gavel

The Bottom Line

It is better for customers to avoid doing business with FreeScore and Vertrue since they have multiple complaints against them and have issues with limitations and transparency.

View Best Credit Monitoring Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

2.5

star star star_half star_border star_border

2 Reviews

Review Breakdown

5 grade

0%

4 grade

50%

3 grade

0%

2 grade

0%

1 grade

50%

Sentiment Criteria

Value

star_border star_border star_border star_border star_border

Quality

star_border star_border star_border star_border star_border

Service

star_border star_border star_border star_border star_border

Trustworthiness

star_border star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star_border

Sandra Keefe Russellville, AR

I love this company and how easy the website is to navigate. I can check my credit report or score whenever I want and have a new one generated once a month. The only problems we have with the company is that you can not get ahold of them on the weekend and I have had problems with the sign in page. Other than that. Great service!

8 years ago