RBC Royal Bank
Is This Your Business?1.0
Author: Kaitlyn Short
LAST UPDATED: March 19th, 2021
RBC Royal Bank is a subsidiary of the Royal Bank of Canada. According to its corporate profile, RBC Royal Bank serves over 16 million customers located in the United States, Canada, and 36 countries around the world. The financial services company has been in operation since 1864. RBC Royal Bank provides several Visa credit card offers with varying benefits and features, along with an extensive range of other financial products and services.
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The Good
- Features and benefits
- Financial education and resources
- Online banking and bill pay
Features and Benefits
The financial services company offers four main Visa credit card options that provide numerous features and benefits for consumers. All credit cards provide points for eligible everyday purchases that may be redeemed for cash back or put towards travel perks, merchandise, and gift cards. Consumers can see all available rewards that may be earned by checking out the Reward Catalog on RBC Royal Bank's website. The company awards 1 to 1.5 points for every dollar spent, and many of its credit card options provide travel accident insurance, emergency card replacement, warranty manager, and a 21-day grace period, in addition to the following benefits:- Auto rental collision damage waiver
- Visa Signature perks
- 24/7 concierge service
- Zero liability protection
- Roadside assistance
Financial Education and Resources
The company offers free financial articles and other resources for consumers on its corporate website. Topics covered include home mortgages, personal loans, travel, and more. The company also provides a comprehensive FAQ section that answers frequently asked questions. Consumers can schedule free consultations with certified financial planners and the company offers 24/7 customer service to resolve any issues. RBC Royal Bank also offers numerous financial calculators to calculate estimated payments, but it can take a bit of searching in order to find these on the website.Online Banking and Bill Pay
The financial services company offers online and mobile banking services for its customers. Customers are able to transfer and send cross-currency transactions from anywhere in the world. The online banking service uses an Integrated U.S. Remote Deposit feature that does not require any passwords or sign-in credentials. Customers can view up to 24 months of transaction statements and set up automatic recurring bill payments. The company also offers a mobile app for smartphones and tablets to assist customers in managing their finances anytime.The Bad
- APRs
- Additional fees
- Service limitations
APRs
The financial services company only offers a zero percent introductory APR on purchases and balance transfers for six months, which is a much shorter timeframe than promotional offers from similar competitors. Once this period expires, APRs range from 11.99 to 19.99 percent, depending on card selection and cardholder's past credit history. Cash advance APRs are charged at 20.49 percent.Additional Fees
Annual fees range from $0 to $120, depending on the card. Balance transfer fees are the greater of $10 or 3 percent of the total transaction. Customers will be charged up to $35 for late and returned payments. Cash advance transfers are the greater of $5 or 3.5 percent of the total amount. Foreign transaction fees are assessed at 1.5 percent on the Visa Signature Rewards Plus card and 3 percent on the Visa Platinum Rewards Plus card. Many of these rates are higher than amounts charged by similar competitors.Service Limitations
Unused reward points will expire three years after the date in which they are earned. Customers will have to acquire a minimum of 1,500 points in order to redeem them for non-cash rewards. It can take up to three days for earned points to be posted to a cardholder's account. Once gift cards and travel perks are redeemed, they cannot be cancelled or exchanged and it can take up to five weeks for gift certificates to arrive by mail to the cardholder.The Bottom Line
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razvan
Hello,
On March 26 I made an online international transfer to Italy of 550 dollars plus the fees - 13 dollars. My mother never got the money on the account so the monet took the way back to my account. Starting April 10 I called RBC several times to ask about my mony and to put it on my account. It was told 10 ago it will last not more than a few days. Every time I had to call RBC and to chase you for my money. It s just today I found out by calling you ( no one from RBC informed me that the money is in the branch in Brossard... ) So I had to find out by myself. I talked to Marie J. from RBC Brossard to ask her to put the money on my account she told me she ll talk to her colleagues. She said she will call me. This was at 10 AM. At 1 30 PM I called back from work asking her the same thing. She said will call me never happened that. I had to leave from work, to go in Brossard to find the branch closed... I called back customer service and asked for my money and compensation. They offered me 12 dollars and 527 dollars back on my account instead of 5565 dollars transferred. This following discussion with their team leader Mohamed - GNYS230157. They are not serious, keeping people money and using them while people chase them for their money.
6 years ago
