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Verizon

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2,090 User Reviews

9.0

Overall Score

LAST UPDATED: November 24th, 2021

Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media. 

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below. 

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The Good

  • Devices Available
  • Plans Offered
  • Top Features
  • Smart Family
  • Deals

Devices Available 

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone Xr
  • Samsung Galaxy S10
  • Samsung Galaxy S10 plus
  • Samsung Galaxy S10e
  • Samsung Galaxy Note9
  • Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store. 

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads. 

Plans Offered 

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include: 

  • Unlimited ($35-$60 per line per month with autopay) 
  • Shared data plans ($35-$70 per month total for an individual or family) 
  • Prepaid plans ($30+ per month) 
  • International plans (options for travel, prepaid international services, or talk and text from the U.S.) 
  • Connected device plans (for tablets, hotspots, and connected devices) 
  • Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data) 
  • Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

  • 75 GB data at 4G LTE speeds 
  • Unlimited talk and text
  • HD-quality streaming (720p upload speeds)
  • Unlimited mobile hotspot (20 GB at 4G LTE) 
  • Verizon Up Rewards 
  • Talk, text, and data to Mexico and Canada
  • 5 TravelPasses per month to use in 185+ countries
  • 500 GB Verizon Cloud
  • Apple Music account 

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all. 

Smart Family 

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month. 

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees. 

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The Bad

  • Customer Complaints
  • Pricing 

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device. 

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience. 

Pricing 

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for. 

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee. 

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The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback. 

Customers who decide to go with Verizon as their cell phone provider can expect the following:

  • Extensive phone selection: Verizon has all phones in high demand and offers financing 
  • Unlimited talk and text: this is standard with all packages
  • Unique perks: an Apple music account is included with the unlimited plans 
  • Easy to expand service: add lines or set up a business account with ease
  • Billing features: customers can text in to inquire about their account usage status for that billing cycle
  • Parental controls: the Smart Family app gives parents phone monitoring tools 
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4.0

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2,090 Reviews

Review Breakdown

5 grade

43%

4 grade

32%

3 grade

13%

2 grade

4%

1 grade

7%

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Mamie S Atlanta, GA

Don't ever buy a phone from Verizon. I just bought a phone a week ago bc my old one (only a year old) kept looping and would not charge or turn on. When I bought the phone, I asked if I was locked into their service or anything, and the employee (kind of new) said no, they don't do that anymore. I explained that my dad retired and was cancelling our family plan, so I would have to switch services soon, as well. I was not told about any 60 day lock policy on new phones. I paid for my phone in FULL PRICE. Yesterday morning, I finally started to set up my new Mint Mobile service, put in the SIM card... and found out the phone was locked into Verizon. I couldn't (and have not been able to since then) make/receive calls or texts. Ugh--I waited on the phone for 30 min, then gave up and went in the store and then spent another 30-45 min on the phone. Finally, someone sent in an unlock appeal... I waited 24 hours--all the find out this morning that the appeal was denied! I have not been able to use my phone, and I spent $400 and so much of my time (buying the phone and trying to unlock it) on this. :( Verizon is a big company with all the power, and all they are interested in is power and control. I can't believe that I paid for my phone in full, and I can't even use it, and they are not helping me. I feel powerless as a customer and consumer. I just know that I am NEVER buying a phone from Verizon again, and I will think long and hard before ever using them as my service provider again.

4 days ago

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Toni Montuori

Typical big box cell carrier. Complicated and hard to understand billing charges and never ending taxes. The coverage was iffy in my area a year later the company changed my area from 4G to 3 G and I subsequently lost all coverage. These companies are quick to remind us that “we” are in a contract with them but in this case the tables were turned and I had to remind “them’ that they had entered a contract with ME and that was to provide me with cell service…which was no gone. After some haggling I was provided with a no charge micro cell tower to regain service but I did not appreciate the complications.

3 months ago

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Rob Levy Santa Monica, CA

Verizon recommended a Samsung phone to me as a new phone. Sales person told me amazing things about it. After using the phone for less than 6 months, it started acting up. It would call the wrong person when tapping the name in contacts. Call merge didn't work if the person didn't pick up. Verizon wouldn't switch the phone out and said it was my responsibility to do the research on the phone not the sales person. Impossible to do research on a new phone and they pushed it to me. Samsung didn't warranty either. Match made in heaven.

3 months ago

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Sarah Risley Natchitoches, LA

Crappy customer service. No one can ever fix your problem. Their service is never any good especially internet. I have blocked a number on my line and it can still call and text me. so that feature i pay for and it doesnt work. I also had the insurance on my phone i pay for it extra every month so if my phone break i dont have to work out all that money for a new one. They advertise it as you can get your screen fixed anywhere at no cost if your have the insurance. and that they can come to your house and do it !! 100% a lie ..i had to pay over 200.00 for a new phone after i pay all this money on insurance. Not to mention i bought my phone brad new and i had to send my broken phone in to get fixed and instead of sending me a brand new phone like i had originally purchased less than 6 months prior they sent a used phone

5 months ago

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Ella Endicott, NY

Neve again, and YOU don’t have too! Had them over 8 years, the highest possible charges for 1 line. They just are evil and greedy. They are however intelligent and hire pretty intelligent people. So you will get someone to help you and explains how to do something, however you will pay a high price—-but WHY would you? Due to their greed many left and others have stepped up their game. I feel more wholesome business motives or roots in other companies with similar service than Verizon. Never want to be part of that again. Suck you dry—-bad roots Excellent coverage Excellent service Smart people and managers Start a business relationship in place that is healthier: Now you have choices and that means you the customer can be in a better and more in control of both your who provides for cell service and their customer service capacity. Feel better about not doing business with a crook/greed. Viva la competition!

5 months ago

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VABanks

We had good coverage with Verizon, but did not like their business practices. A Verizon rep called us to say we were not using the amount of data which we were paying for and she was going to help us change our plan so we would pay less money. Very soon after our plan was changed, we started to receive overage charges. No surprise here: when we called to get back on our previous plan, rep said we couldn't go back to that "loyalty plan/service/special" (or whatever they called it) because we agreed to another plan. So, they solicit us under the guise of saving us money, but it turned out to be a sneaky way of getting rid of long-time loyal customer plans (must have been losing money on us).

1 year ago

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Jules Meridian, ID

If this was 4 years ago I would give Verizon a 5. But we've moved from the area and having to rely soley on cell service Verizon is a 1 star. I give an extra start for the past years. Checking thru Cellmapper.net I can see that Verizon's coverage stops just outside my property line. We are surrounded by shopping and I found if I go shopping I have excellent service, less than 1/4 mile away. So why does Verizon's coverage stop short? No one can answer that. I can find two T-Mobile cell towers that cover our home with a long reach of coverage. Verizon's is all about the shopping area nothing else. And G5... will have shorter coverage areas. "Can you Hear Me Now"?

2 years ago

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James Voyles

Coverage map is awesome! Voice provider rating, probably 4.5 out of 5.0, due only to the occasional loss of calls in areas where coverage really should be excellent. The "Unlimited" data plan gets about ' star!!! They are fine if all you want to do is download occasional updates, emails and such. But our internet requirement is between 35GB and 40GB per month. Now, under their new plan, at 15GB, they reduce speed to less than or equal to 600 kB per second. That is not much more than dial-up and is completely insufficient for normal Internet use! And they charge a fortune for two phones and one data line.

3 years ago

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Ray Escalon, CA

Terrible experience after being a customer for over 15 years. Had two different CSR's give me two different upgrade options. When I asked the second person why I was not getting the same upgrade as the previous CSR she tried to tell me that she has never heard of that program. Strange....I have the message here from Verizon showing me my options. After she tried to do the bait and switch, I held my ground and notified her I was going to call corporate. She went in the back room and ...Shazaam...a program appeared. Now, after I complained to corporate about the incident, I received a message that they have been trying to get a hold of me to discuss the issue. They did not....only the one message saying they have repeatedly tried to discuss the issue with me. Spent $700 for two IPhones and additional data....and accessories which is where they make a great commission. Sad thing.....Sprint, At&T, T Mobile, are the worst in terms of coverage and upgrades on phones after two years.

6 years ago

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Gary Kapanowski Macomb, MI

Customer service during the pandemic was terrible. There was no local help and reaching Verizon on the phone was impossible. Cost are very high for poor customer service. Switched to T-Mobile. The costs are much less. The service is same and the support is available by phone and local stores are open.

6 months ago

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Sally Salem, OR

Their customer support chat the worse. First you explain why yr calling and they give you a site to go to that doesn't help or the computer asks you to repeat question or add more info. when you ask for a real person they give you another robot. You can't get a decent answer for your problem. I gave up after 20+ calls w/o solving anything. Their customer service # is not 24/7 and they are not trained. I get so frustrated I try not to call them since it is a big waste of my time. I only keep them because i live in country and they are only cell service that works.

1 year ago

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Michele Gledhill American Fork, UT

We have been a customer for as long as I can remember. In the last few months our service has been horrible. I cannot even get through a phone call at my own home. I always drop service driving down my street. Also, it doesn't seem to load very well when I am off wifi. It's the first time I have considered leaving and going to another company.

4 years ago

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Denise H. Mona, UT

I have been a Verizon customer for many years. Over time, I have seen customer service go down and prices go up. The only reason I have stayed with them is because they seemed to have the best reception in my area. I have recently seen commercials for other companies claiming to be as good or better than Verizon in this regard yet they offer much better prices. I may give them a try.

4 years ago

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James Edwards ,

I was a long time customer who finally got tired of their customer service. Their cell service was excellent but way too expensive so I switched to another carrier for far less money and who ironically uses Verizon. When I tried to cancel my account I spent hours on hold and then disputed my last statement. I have FICO score of 831 and Verizon turned me over to debt collection agency. So much for loyalty and gratitude!

9 months ago

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Mo Providence, RI

Hidden fees! What they don't tell you in the awesome $49.99/month deals for internet is that they require a $150 security deposit that they keep for A YEAR! Also, their autopay set up is not intuitive. Also, once you're done with that awesome deal, they raise the price to $54.99/month and constantly try to add hidden fees. If I didn't check my bill every month, I would have been charged for random fees that I don't understand and then go through a difficult refund process. For the actual quality of internet, I have the deal I listed above and it's mostly fine except the range doesn't cover my whole apartment (1100 sq ft) and our two desktop computers that both use ethernet get disconnected randomly for reasons unknown.

1 year ago

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Matin Midlothian, VA

Verizon has the best Fios and Cell / Wireless service. However, Verizon also ruined my perfect mid 800's FICA and I never had a negative report in over 20 years of my credit. It all started with a text and email they sent me that they owed me money for an over charged. All of a sudden, they reported to all credit bureaus that I was the one who owed the money and also that I owed $4000 or $5000 recurring for at least a year which is hard to believe for just Internet service (no TV or Cell)... All because one rude agent after I called decided that I owed the money and not Verizon. Luckily with enough proof and a great lawyer, I got my perfect Fica back with a letter of apology and clearing all negatives from credit report.

1 year ago

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Da Asian Rice Bowl Woodbridge, VA

The company has great mobile and internet services, cust svc reps are polite, but needs some major improvement in some areas: Calling customer service: Loooong hold time Package changes: be careful with any changes, adding or removing a service might cause you to lose an existing deal or discounts and reps won’t tell you because they think that simply what you want. Even if I say I’m trying to get the best value, while reducing or maintaining the same monthly rate. Ability to fix their mistake in the system: awful! We returned a rented router at the shop, they didn’t ask if we were canceling (which we weren’t), but they went ahead and canceled our account. Lost internet for 2 days, they were unable to reinstate my account. They had to create a new one and applied manual discounts to match what I used to have. However, I received my bill recently and it’s majorly higher than what I used to pay. So gotta call them again, what an ordeal! Billing: simplify the way you bill, and your statements will be less complex too.

1 year ago

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Frank

They use to be great but now service sucks and it seems like they are just looking for ways to squeeze more money out of you and nickle and dime you in return. I'm really thinking about switching. Lots of these smaller companies are making mergers that will give them access to a robust network.

2 years ago

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Bradley Extream Chicago, IL

The customer service was the worst I've had anywhere never could get anything resolved bills were always higher than what I was told they were going to be always dropped calls service wasn't the greatest wouldn't recommend them to anyone

9 months ago

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Jaci Rhoades , TX

I was with this company when it was alltel and change to Verizon...over 10 years. When I decided to close my account it was because of my bill. My phone bill every month was at least $300. My bill is always paid on time. When I went to closed the account... they tried to send me a bill months after cancellation date. It took me SIX months for them to acknowledge that I did not owe anything.

1 year ago

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Randy Buffalo, NY

Very difficult to get a human being to talk with. App is horrendous. Services are pricey. FiOS is good, though.

3 months ago

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Zach Newman

I've been disappointed in their service lately. They've made tiers to their data and it has been terrible.

1 year ago

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Audrey Jane Spaulding Carbondale, CO

I ask them to please change my last name on the Phone and they refused. Said I was only paying $40 a month and that didn't require them to do anything but take my Bill out of my Discover Account.

1 year ago

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Jakob barre Norcross, GA

Had Verizon for about a week before switching to AT&T their service sucks couldn’t get reception and even the smallest of places I think that they can’t get their signal through the thick walls.

1 year ago

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GyrlGeorge *

Terrible. Horrible customer service. They treat us like crap because they know we have no other choice. They continually try to rip us off. Two stars because yes, the actual service itself works well.

1 year ago

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Denise Fishel

After 18 years with Verizon they have finally pushed me to look for another cell service provider. The bill changes monthly, new services and fees are added arbitrarily. I'm over it!

2 years ago

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J Daly City, CA

This company is ok but you need to be careful because it looks like the people who help you at the stores work on some kind of commission because I've had things added to my account after visiting a store.

2 years ago

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Robin N.

Verizon only wants your money - they provide minimal, sub-par customer & technological service. Refuses to actually block or allow 3rd party blocking of landline and mobile SPAM calls/texts.

2 years ago

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Sheryl Wilson Salt Lake City, UT

We had a difficult time understanding our bill and why we were charged more for the service. Even their customer service representatives couldn't help us. The best thing we did was cancel our service.

4 years ago

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T.A. Hines Little Rock, AR

There nationwide, that’s pretty much the only thing I like about them. There no very helpful to you nor do they seem very knowledgeable when you in serious need of there help with a problem.

10 months ago

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Brenda Thomas Ferron, UT

We have had Verizon for our cell service for over 15 years. We recently renewed our contract and bought two new phones. Every promotion that was promised was not honored and it took seven phone calls to resolve half of the issues. Poor company with terrible moral values.

1 year ago

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Spencer Scoville American Fork, UT

So pricey and it isn't really worth it. The price of this network would make you belive that the service is better than the cheaper company but this is untrue. It is very much the same and sometimes even worse than the cheaper competition.

2 years ago

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tini mapu Orem, UT

I had a bad experience with Verizon. The customer service was very poor. They did not try everything to help me out with a very high bill and additions I didn't approve. They were also very expensive, the most expensive then other companies.

3 years ago

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amycray Bangor, ME

Verizon was a horrible experience when my husband died and we had to make changes to our phone plan.

7 months ago

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Schmide Michel-Devis Spring Valley, NY

I've been with Verizon for more than 15 years. They are the only one that I found works best in my neighborhood, but I still get a lot of missed and dropped calls. It's very expensive.

1 year ago

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Justin McMurtrey South Jordan, UT

We had Verizon for the longest time, but they have really gone downhill. I would say they are on par with T-Mobile and ATT helm when they used to be the clearcut leader in mobile.

1 year ago

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Windy Payton New Orleans, LA

Tried it but didn't like it they said one price and charged me a whole different price didn't like it at all I hate it when companies tell you one thing and do another very bad for business

1 year ago

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Celia Waipahu, HI

Had Verizon before switching over to TMobile. Didnt like the service, didnt like the prices, didnt like the customer service. Maybe it was just area or that store. Im happy with TMobile.

3 years ago

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Madi Thompson Ogden, UT

I was looking for a new cell service and I didn't choose Verizon because of their confusing plans and expensive phones. I feel like they're definitely over priced and the cell service isn't that great like they claim to be.

3 years ago

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Anne Marie Milne Layton, UT

I used to have Verizon but had to switch carriers because of their pricing. Their prices always seemed to be going up and I couldn't afford it any longer. I would not recommend!

3 years ago

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Tim F in Maryland

They have good telephone network coverage but the reps know very little and the text reps know less. You have to figure things out for yourself.

1 year ago

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Anita pea Dallas, TX

I had Verizon for a little while in the past but I switched because the reception was not so good at my house. The price was not good for what I got

1 year ago

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Mike

Customer service rep. Did mot answer my direct and clear questions regarding the text message i have received for my monthly usage.

2 years ago

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Merissa Shelburne Louisville, KY

Verizon has good service although prices are outrageous compared to other cell phone providers. LTE is sometimes weak not like what they advertise.

2 years ago

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W & W Feed Mill

Needs improved reception device. Gets worse every year and can't switch providers because they are the only that does work in my area.

3 years ago

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Barbara State College, PA

Coverage is pretty good but cost and trying to "deal" with them is often excruciating, especially if there is a problem.

3 years ago

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Jason

Verizon has mediocre reception in my area. While they are aware of the problem, they admit that they have little interest in improving the situation.

3 years ago

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Michael Welch

Verizon does not stand behind the products they sell. In addition, they continue to sell those cell phones at the highest prices found.

3 years ago

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Ric Powers Port Clinton, OH

Verizon is available in are area not many choices for this service. Have paid for extra speed but does not appear to make a difference in our service reception at all?

1 year ago

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Kbr Pleasant Grove, UT

This company may have a corner on the cell phone market but because of that the prices are way too high! I left them after getting bills at four and $500.

1 year ago