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LAST UPDATED: October 21st, 2023

Straight Talk Wireless, a brand made possible by an arrangement between TracFone and Walmart, is a prepaid, no-contract cell phone provider. The carrier offers straightforward pricing, unlimited talk, unlimited text, and unlimited data plans. 

Straight Talk is a pretty affordable mobile phone provider: customers can select from plans as low as $30 per month or go unlimited for $45 per month. Straight Talk offers different discounted rate plans available in 30-day no-contract obligation service packages. 

In addition, Straight Talk customers can earn points to unlock prizes. Every time a Straight Talk customer renews their plan they earn points and these points double if the customer enrolls in Auto-Refill. Customers can also watch short videos, share on social media or refer their friends to boost points. When it comes time to redeem points, members can earn a free service plan or add-on high-speed data cards. 

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The Good

  • Basic Service Plans
  • Bring Your Own Phone Feature
  • Mobile Hotspot
  • Deals 
  • Available at Walmart Locations
  • Satisfaction Guarantee

Basic Service Plans

Straight Talk's services align with its advertised perks and the tag line "Everything for Less." The carrier provides basic service plans with clear selling points that outline the exact service Straight Talk customers will receive. There are some limitations to these products and services, but Straight Talk is exceptionally transparent regarding what is offered and what is not.

All Straight Talk service plans include unlimited nationwide talk and text. Straight Talk also offers various data plans. The two higher-end service levels offer unlimited data for customers. The only difference between the higher-end service levels is that the top service level offers unlimited international calling and texting. Plan prices range anywhere between $35-$60, and customers can add on global calling cards for just $10. 

It is also possible to prepay for more months of service with the Unlimited Plan. There are three additional service extensions with the Unlimited Plan. They include the following:

  • Unlimited 3 months: $130
  • Unlimited 6 months: $255
  • Unlimited 1 year: $495

Customers can enjoy peace-of-mind by pre-paying for their phone service a year in advance. With other no-contract providers, you can only purchase service in monthly increments. You could, of course, load enough money onto your account to cover a year, but Straight Talk makes it easy to pay for your phone in advance for as long as you'd like.

Bring Your Own Phone Feature

Prospective customers can also bring their own phone, where a customer service specialist gives you a SIM card so that you can use Straight Talk's service. So, if you have a phone from a prior carrier, there are instances where you can keep it and transfer it over. 

Customers can also purchase the SIM card and install it all on their own without a representative. Customers should double check which devices are compatible and which phones Straight Talk allows because its compatibility capabilities are continually evolving.

Sometimes a factory reset is useful and APN settings may need to be adjusted on a phone to align it correctly with Straight Talk's network. 

If you want to move your number over to Straight Talk, they make it easy to "port" your previous phone number. Keeping your same phone and number makes Straight Talk an excellent fit for many different customers. Unfortunately, some phones cannot be fitted with Straight Talk's SIM card. Certain older iPhone 4 models are not compatible with the SIM card. There are also no options for integrating BlackBerry into Straight Talk's service at this time.

Mobile Hotspot

Straight Talk sells portable Wi-Fi hotspot devices. Options include both reconditioned and brand new mobile hotspots and tablets with 4G LTE speeds. Note that these are only compatible with Straight Talk data service plans and do not include international service or high performance for multiple devices. Service options are as follows: 

  • 1 GB data (30-day)
  • 2 GB data (30-day)
  • 4 GB data (60-day)
  • 5 GB data (60-day)
  • 7 GB data (60-day)


Straight Talk runs deals on multiple devices at a time ranging from free shipping on the latest iPhone and Android phones to extremely low-priced LG, Samsung, and Alcatel models. To pinpoint the most beneficial online deals for you based on your location, enter the zip code in which you plan to use the device the most.  

Available at Walmart Locations

Even though Straight Talk is affiliated with Walmart, it is a separate entity of the retail chain. There are representatives ready to assist with questions and activation at Walmart locations or online. Current customers have also been satisfied with the 4G LTE coverage that Straight Talk provides. While the carrier doesn't operate its own network, Straight Talk utilizes T-Mobile, AT&T, and some of the best networks in the United States to provide the best possible coverage for customers.

Satisfaction Guarantee

Straight Talk customers not satisfied with their phone (iPhone or Android) or accessory purchase can return it within 30 days and Straight Talk will either replace it or give them a full refund. 


The Bad

  • Limitations
  • Not Unlimited Data
  • Network Redundancy


There are some limitations prospective Straight Talk consumers should be aware of. Consumers have found that some AT&T phones might not be compatible with Straight Talk because of usability issues. For the most part, other carriers' phones are compatible, but customers should double check before making the switch. Once confirmed, a majority of devices can be integrated into Straight Talk's phone service.

Customer reviews describe issues with dropped calls and lack of data service. This can be frustrating when a customer is trying to utilize an Internet connection or make a phone call.

Not Unlimited Data

There are also some issues with the data claims being labeled as "unlimited."

Customers actually get 3 GB of metered data for each 30-day service package that is purchased. When you go over the 3 GB limit, you have access to the data network, but your speeds are drastically reduced. Most customers say that the average customer needs 2 GB of data per month. With 100 MB of data on the low-end plan, you will likely use all your data quickly.

Network Redundancy

There are also concerns surrounding network redundancy with the number of other company's networks that were used. Some of the dropped calls that have been reported may be a result of the shared networks with AT&T, Verizon, Sprint, and other cellular providers.


The Bottom Line

Overall, Straight Talk can be an inexpensive carrier to use for basic cell phone services and pre-paid cell phones. It generally offers quality coverage that rivals bigger contract providers and includes options for a portable Wi-Fi internet connection via mobile hotspot services. 

Straight Talk also lets you use your old phone from a different provider with a simple SIM card replacement that you or a service tech can perform. Or, you can choose from among the latest iPhones or Android smartphones from the company's retail site. 

There are some concerns though about the phone unlocking policy that should be mentioned, however. If someone has given you their old phone, you need his or her permission and the serial number to transfer it to Straight Talk. You should also check ahead of time to make sure that your device is compatible to be fitted with a Straight Talk SIM card. All in all, Straight Talk consumers can expect the following:

  • Prepaid pricing
  • Data and speed restrictions
  • Quality coverage
  • A wide variety of compatible cell phones
  • Keep your number and phone

Straight Talk reviews are mixed. While some customers are completely satisfied, others are disappointed. For more insight into what customers have to say, read through the verified customer reviews below. 

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199 Reviews

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Judith Pecho

They have been responsive to my needs. But if you buy a phone from their web site their warranty is a replacement with a rebuilt and have had up to three fail. And now they do not exchange faulty phones at their store when you buy at the store but require you send in phone to be replaced w rebuilt. So maybe other companies similar but Straight Talk would replace new faulty phone with new phone at the store. no waiting time and was new one. Seems customer service is declining at most merchants it regardless of what the product is.

5 years ago

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Looking to switch from horrible AT&T. I do appreciate that StraightTalk seems to do just that - talk straight and not add lots of extra taxes, surcharges, hidden fees and pure nonsense. Therefore, my review is not about service. It is about company offering, which thus far in my research, I find to be very positive.

6 years ago

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Cherry Indianapolis, IN

I have used straight talk since 2007. Only way I can think of, to improve service, is to offer their pre pay cards at more locations than just walmarts.

4 years ago

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Edward & Mary Wilson

Good service, very reasonable price. Was able to use my current phone and to transport my existing number. Setup was quick and easy!

5 years ago

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William Wilson

Solid cell phone service on the big networks and without dropping calls as stated above. Now thye give you 8 gigs per phone before limiting your data

6 years ago

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harold gelnaw

$49 a month all the talk and text you could possibly need 25 gigs of data with rollover do I need to say more

3 years ago

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Marta m granata Titusville, FL

Not a high priced plan. Affordable. Service is good. Only drawback is trying to get to talk to a live person if needed.

5 years ago


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JR Suguturaga Orem, UT

This product is set at a great price point I just haven't had it long enough to see if there are any connection issues in less traveled areas.

4 years ago

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Jass Tallahassee, FL

You can’t beat the same service as any other big provider for a cheaper monthly price.

3 years ago

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Connie McNeill

The price is what I like. They could improve by offering a free phone to join deal.

4 years ago

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Cost benefit. Price stability great overall reception. Utilization of unlocked phones.

5 years ago

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Mindy Kingston, MO

Ive used Straight Talk for years. Ive always been happy with them. Their customer service is excellent.

3 years ago


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Abbey Gilbert, AZ

Straight Talk is great. It is cheap and there is no contract. Have had a great experience with their products!

5 years ago


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Troy Siren Gilbert, AZ

Got a great deal for my whole family at a great monthly rate. Service is wonderful with no problems at all.

5 years ago

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Jimmie Mitchell

Verizon with Str. Talk has pretty good coverage and price is good.

5 years ago

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RICK Fort Worth, TX


3 years ago

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Tim Miller

Some dead spots but overall pretty good coverage

4 years ago

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CarDude Monroe, GA

Low cost, Cell connectivity sometimes patchy

4 years ago

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Ricky Garcia

I love their services and prices; they are pretty awesome

5 years ago

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Brooke Brashears

Lots of data for a decent price, no contract

5 years ago