Name: Straight Talk
Rating: 1.7

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DaikiGifts Marietta, GA

Hello. I just want to report my experience with your customer service department out of INDIA or at least with Indian accented agents. It's a pattern that I have experienced even from other companies' customer service with an Indian accent. What happened was that they put me on hold forever and never returned. It's time to switch your call center to the Philippines or elsewhere if these people don't want to work. Enough. Thank you.

6 years ago

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Adriana Pasadena, CA

Absolute worst customer service I have ever encountered. No help whatsoever, my product was not able to be used or connected to my phone. I was ignored and put off for MONTHS. This is a terrible company who is not looking out for your best interest. I was NOT issued a refund and I was hung up on several times within the countless HOURS that I spent on the phone with this awful company.

6 years ago

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AK Ellijay, GA

I have had Straight Talk for six years, never had any trouble until now. They have THE WORST customer service I have ever experienced anywhere. The tech support has very little training and expect to spend hours on the phone trying to fix a problem. Then twice we were promised new SIM cards. NOTHING! Called three times and were promised the SIM cards. NOTHING! Straight Talk wake up because you suck!

6 years ago

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Jess B Anchorage, AK

This company is awful. 1) They do not cover Nation wide as they advertise. I bought my phone in Washington and when I moved to Alaska it no longer worked. 2) I bought a card that somehow had already been used even though the scratch off was intact when I bought it. I had proof of my purchase, but their customer service didn't care and offered me nothing. 3) Customer service is outsourced and they read off of prompts while they are talking to you. It's painfully obvious that they have no idea what they are talking about. They are anything but helpful.

6 years ago

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Laurel

It's a disgrace that my mother is charged 45.00 per month for the most crappiest service around. For basic service, 3 days to activate, to turn around and get screwed over still. They changed her plan without her knowledge, every phone call data is used, every text whether picture or not charged, etc what is the 45 bucks a months for?! The customer service people refused to speak English and give her run around til they drop her calls. I wouldn't recommend this service to anyone one with a brain.

6 years ago

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Gregory V. Diehl

I purchased Straight Talk service from a Walmart in New Mexico. They assured me the service should be active immediately with nothing further required. When Straight Talk refused to activate my phone, they said I needed a service number from Walmart or they could not help me. Walmart told me they have never operated that way and never give out service numbers. Neither side knew anything about the other, and I never got the service I paid for. How a company this poorly managed is still around boggles my mind. Worst service ever.

6 years ago

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Beth Timms

Had a warranty issue, Straight Talk sent me a refurbished, junk phone that overheats, turns off and takes 8 hours to have a text message received, phone does not not ring, and when Straight talk is contacted, horrible service and Straight talk expects me to wait 13 days for a phone - and will not send replacement phone. Changing service. Go with a different service

6 years ago

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Donna Russell

Worst customer service ever!!! 2 months in a row with no data - called customer service many times. One time the woman was actually talking to what sounded like her kids - she'd told me to hold while she worked on my problem.....Guess she forgot to hit the hold button. Every time I was kept on hold off and on for over 45 minutes. Still no resolution to not having any data on a newly filled/and paid plan. Ditching this company.

7 years ago

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Bern

Terrible service, this is the worst carrier I have ever had. The people you deal with do not speake the english very well. They have a script to go by and that is it. Asking for a transfer to some one who speaks good english. Forget it. I have had straight talk for a long time but not after this month. Straight gives you the run around. And do not bother calling complaint department. It does no good.

7 years ago

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Robert Watson Huntsville, TX

Customer Service is applauling. Received broken new phone with someone else's data on it. A so called straight talk manager informs me it came straight from the factory. Straight Talk do not care and are determined to stand their ground. I am considering cancelling all my services. The phone was a birthday gift for my son. Zero empathy. A disgrace.

7 years ago

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roberta

Straight Talks Customer service is a joke. They messed up on my phone service and would take no blame even after they told me the last rep failed to enter in my info correctly. All the calls are outsourced and the line cuts in and out as you talk to them....nice. I was an advocate for years but will definitely be changing carriers now. It all comes down to costumer service and this company offers little to none.

7 years ago

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Meylin Pompton Plains, NJ

Inexpensive can buy a sim for an unlocked cell phone of your own or buy a reasonably priced straight talk phone. Service was clear and had no issues. Monthly plans are prepaid and much cheaper than contracts.

7 years ago

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Madison Kneiss Long Beach, MS

flexibility with talk and the without all the costs of a contract. just go buy and use. pay the monthly fee or not its up to you and budget no late fees.

4 years ago

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Patsy Britt

They have taken money out of my account two times in one week and cut my phone off the first time and it is paid until November so I still don’t know why they did it

6 months ago

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Shannon Cummings

Great service. Phone is affordable and unlocked. Good monthly service plans under 50 dollars.

9 months ago

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Sabrina Rihn Austin, TX

I get a text every month a few days before my automatic payment of $55 is deducted BUT straight talk deducts 60.35 INSTEAD of the agreed 55! This has been going on for over a year! Even after speaking with customer service saying theyll give me a refund, AGAIN they started deducted 60.35! I'm going with another carrier!

2 months ago

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Derrick Bounds

Straight talk...... straight ripoff I would say. Product replacement is a rip off. I was told I would receive a replacement phone the 1st of December and that it would take 3 to 5 days and now it's the 28th and no phone. Still SMH straight talk.....

1 year ago Edited December 30, 2022

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Linda Larned Fort Worth, TX

My daughter purchased the phone for me. Was not able to activate. Talked to person at Straight Talk and they said could not recognize serial number, wanted me to fax receipt and all kinds of other information. Bunch of junk. I am 77 years old and don't need this hassle. Plan to have my daughter return the phone and get her money back!.

2 years ago

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Tammy Mullendore Mount Juliet, TN

Love Straight Talk been with them for at least 3 years never had a problem never lost service anywhere!

4 years ago

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Jodi Bearden Iuka, MS

Don't expect anyone to speak english well enough to understand them. You will not have mobil hotspot or teethering abilities with your phone, it's restricted.

4 years ago

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Bobby triviso Silver City, NM

I really love the service and their phones but I wish they would go with the calendar month instead of 30 days

4 years ago

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Tyree Baton Rouge, LA

A week after paying my bill again, I couldn't receive or send SMS messages. Talking to customer service was useless each time. They don't resolve any issues. They lie and say they will call back. I hate this service. The worst prepaid service to receive.

4 years ago

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Carls Douglas, WY

Just bottom of the barrels the trash thats left over the worst!!! I wont spend one more penny on this service two hours on a strangers phone trying to get phone turned back on after their system is hacked and service was worst i had ever experienced!

5 years ago

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Kayla Charlotte, MI

hung up by two different managers of the company. I will be switching to a different provider as soon as possible. This company is not the one to give your time and money too. I suggest going to another provider such as Verizon.

5 years ago

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Cindy none Wright City, MO

Horrible customer service. Took $360 from me still waiting on my refined. Receive confirmation numbers and everything still have not process my refund. If I do not have my money back with in 48 hours I plan to take them to see them in court and file a suit. I was transferred over 6 times. They own me a total of 8 months of service.

5 years ago

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Edward & Mary Wilson

Good service, very reasonable price. Was able to use my current phone and to transport my existing number. Setup was quick and easy!

6 years ago

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Emerald Scott West Jordan, UT

It is super cheap to have a phone through this company, but the customer service is terrible and the reception is awful. Their "data" is basically nonexistent. It really isn't worth it.

6 years ago

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Tiffany Van Dam Salt Lake City, UT

Terrible phone service and data is unreliable. Customer service department is unhelpful and you'll be talking to someone from India with a very thick accent. Good luck resolving any problems. I regret ever using this company.

6 years ago

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Brandy Gonzalez Helena, MT

Got new phones now we dont get service hardly anywhere cause they can't use a diffent sims card. They talk to you like you are a retard are not helpful at all still have like no service unless I'm in a city for heaven sakes I live in montana we don't have many of those.

6 years ago

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William Wilson

Solid cell phone service on the big networks and without dropping calls as stated above. Now thye give you 8 gigs per phone before limiting your data

6 years ago

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Doyal Stewart Salt Lake City, UT

I had to use Straight Talk temporarily, for a pay as you go phone, it is not bad. I would have liked it better if I would have had more selections for phone choices. But the Walmart I bought it at only had 3 options that were all pretty poor. The phone service was fine, but the browser was awful.

6 years ago

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R Scearpa Syracuse, NY

Customer service is very poor. The representatives are very very very slow. Plan on being on the phone near an hour each time you call them. Then when they are unable to fix the problem, you will have to re explain and do all the same steps, each visit.

6 years ago

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cb Thibodaux, LA

I own Straightalk and it's by far the best option out there. For unlimited data, I only spend $60 and get the same service as the big providers!

4 years ago

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Patricia Broadus Moselle, MS

I had straight talk for two years and it was the best and most affordable phone company! They are very inexpensive and work very well!

4 years ago

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Take Note Riverdale, GA

Absolute crap!!!! I used to love straight talk, NOT anymore. They throttle your service almost immediately, so it's like being on dial up!! I have had nothing but trouble sense using them the past 2 month.

2 years ago

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harold gelnaw

$49 a month all the talk and text you could possibly need 25 gigs of data with rollover do I need to say more

3 years ago

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Jesse Rice Biloxi, MS

Love this type of phone service very affordable and works in more places then other carriers.

4 years ago

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Felton Morgan City, LA

Love the no contract, unlimited data and messaging, and use anywhere ATT and TMobile are.

4 years ago

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Mike Dalton Scottsdale, AZ

Seamless move to straight talk wireless and I still rude on the Verizon network for 1/2 the cost!

4 years ago

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anthony mccann Jonesboro, AR

I pay, I Talk, Inexpensive phone, low cost, no contract, and most of all it works.

4 years ago

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CATHY REINER Evansville, IN

I have used Straight Talk for many years it's cheap I don't have to sign a contract. I like it

5 years ago

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Barbara Copenhaver

Cost effective and I have never had trouble with phone service even when I was traveling

6 years ago

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Gwyn Gunter

I have had no problems at all with my service and/or notices with Straight Talk.

6 years ago

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AJ

I am pleased with their cost & service, I almost never have an area without service.

6 years ago

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Loletha Rattler Chicago, IL

Very affordable, Data is unlimited, great service for the cost. Choices of plans

6 years ago

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Marta m granata Titusville, FL

Not a high priced plan. Affordable. Service is good. Only drawback is trying to get to talk to a live person if needed.

6 years ago

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Mark A Devenney

Do NOT use Straight Talk or Tracfone. They take your money, and do not honor the warranty on a S7 that cost over $600 as well as a year service plane costing over $500. Terrible customer service.

6 years ago

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Ajanaee x Tallahassee, FL

Despite being affordable, Straight Talk's service is sub-par. The customer service doesn't seem trained in a lot of areas and a lot of the phones they have to offer to seem very outdated.

2 years ago

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Garn L. Arnold Alpine, UT

My wife used Straight Talk for a couple of years before we got off of it. The service wasn't reliable and the phones available seemed low quality. But that was about 10 years ago.

4 years ago

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T

Great price but terrible at customer service! Had an issue with a phone upon receiving that I bought directly from them and they were going to make me wait 2-3weeks to get a new one due to replacement protocol.

4 years ago