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3 User Reviews
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Blue Unlimited is no longer in business.

As of April 2020, Blue Wireless (aka Blue Unlimited) has sold its airwaves to Verizon Wireless and is no longer conducting business. As a result, information in this review may be out of date and verified Blue Wireless reviews no longer relevant. Former Blue Unlimited customers can visit our Verizon Wireless review page for more information about their new service.

The “New” Blue Wireless offers unlimited calling for flat monthly fees, without a contract, in cities from coast-to-coast. Blue Wireless is an independent regional CDMA provider based in New York state, with coverage in New York and Pennsylvania. Blue Wireless boasts that there is no catch claiming, "You truly have unlimited minutes every month—this means you can talk as much as you want, as often as you want for one low monthly fee.” 

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The Good

  • Basic, Easy to Use Services
  • Reasonably Priced Plans

Basic, Easy to Use Services

Since Blue Wireless is a small provider, they do not provide some of the services that larger carriers have made available. That being said, Blue Wireless focuses on a certain type of customer and tries to provide an optimal service for them.

The ideal Blue Wireless customer is someone who wants a basic, easy-to-use cell phone and only plans on using standard cellular services (talk and text). For those looking for an inexpensive way to provide these types of services, Blue Wireless may be a carrier to consider.

Reasonably Priced Plans

Their plans are broken down as follows:

  • Blue $18
  • Blue $36
  • Blue $45

Customers also have the option to upgrade to high speed data for another $15 more/month. Blue Wireless services are straightforward and a great option for the casual cell phone user. There are also no "hidden" fees or long-term contracts.

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The Bad

  • Limited Service Locations
  • Limited Device Selection

Limited Service Locations

Currently, Blue Wireless' service is relatively limited. They only service the Pennsylvania and New York regions at this time.

Limited Device Selection

Current Blue Wireless customers have also experienced problems with their mobile products and were unable to receive a refund. Since their device selection is so limited, those interested in latest cellular technology may be disappointed in what Blue Wireless offers. There are smartphones available, but there are no Apple iPhone products for sell. Other common complaints from current Blue Wireless customers include:

  • Limited data usage
  • Expensive optional upgrades for basic features
  • Basic plans only allow for calling
  • No international coverage
  • Only three service packages to choose from
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The Bottom Line

Blue Wireless is providing a basic service for those who do not wish to get all of the bells and whistles out of their cell phone provider. They focus their efforts on providing basic phones at a low price complete with standard plans. Blue Wireless is not going to be the right option for someone interested in the latest cellular technology or for those who want to maximize the use of a smartphone.

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Star Rating

2.0

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3 Reviews

Review Breakdown

5 grade

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4 grade

33%

3 grade

0%

2 grade

0%

1 grade

67%

Sentiment Criteria

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Joel Buffalo, NY

Yes customer service isn't good. It's obviously two people in an office since it's a local company. Although, when I had an issue with data not turning on they did solve it for me pretty quickly. As for the service, for $19 you can't complain. Service is better than when I had T-Mobile and data is always fast. Moreover, it works in a much wider area than I expected. Supposedly they don't have many towers, but I get service even in Canada. Roaming isn't reliable 100% of the time, but was connected way more often than I expected for a $19 plan. Data is unlimited in Western New York, but you get one gig outside of Western New York. All in all satisfied with my purchase. And the LG phone I got for 30 bucks is way better than my iPhone I switched from. So no complaints!

2 years ago

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Suki Rohan

To begin with some of their customer service reps ar very rude Next they send txt messages to your phone about depleted data the day after you pay for it and have barely it used it.

4 years ago

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Andrew Eric Rosenfeld Buffalo, NY

You get what you pay for. The only customer service you will get is during becoming a customer.

2 years ago

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