Name: Toco
Rating: 4.6

star star star star star

Quinette James St. Petersburg, FL

Ester was wonderful, knowledgeable, and she darn good at her explaining techniques , and how the services work. I rate her with excellence all the way

3 years ago

Reply from Toco

Welcome to the Toco family! We appreciate the opportunity to serve. We hope you do not ever have to experience a breakdown, but we will be here if you do. Have a wonderful day.

Nov. 1st, 2021

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Lecia Detroit, MI

Ester was very helpful and informative about the services provided. Her help made me want to sign up for the warranty. She was awesome to talk too!! Thanks Ester!!

3 years ago

Reply from Toco

Thank you for taking the time to leave such a nice review. At Toco, we strive to make every experience a great one. We look forward to impressing you each step along the road.

Oct. 28th, 2021

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Hannah Catron Smyrna, GA

I like how Esther went step by step with me and went over everything an extra time to make sure everything was right. Also, I like how affordable the company is!

3 years ago

Reply from Toco

Thanks for taking the time to leave a review. We look forward to impressing you each step along the way!

Jul. 12th, 2021

star star star star star

Shameka j

Amazing customer service. Very easy to talk to and explained everything greatly

6 months ago

Reply from Toco

Easy, affordable, stress-free is the Toco Promise! We look forward to being here for you if/when you need us and appreciate the opportunity to be your Trusted Repair Coverage.

Jun. 17th, 2024

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Verified Customer

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Julia Green Oklahoma City, OK

Very nice and agency explain thing about your policy to understand

3 years ago

Reply from Toco

Thanks for allowing us to be your Trusted Repair Coverage. We look forward to impressing you each step along the way.

Jun. 8th, 2021

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Verified Customer

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Zarwan Lorton, VA

Very responsive and easy to reach and they gave me the best rate.

3 years ago

Reply from Toco

No one likes to wait around for information, so we do our best to be "Johnny-on-the-spot" when getting back to customers.

Jun. 7th, 2021

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Verified Customer

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Joanna Opa-Locka, FL

Good customer service and the price is very reasonable. They treat people fairly.

3 years ago

Reply from Toco

Fair pricing and fair treatment are the Toco way. We look forward to impressing you.

Jun. 7th, 2021

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Verified Customer

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David Stevens Farmington, NH

they said they might cover my claim after a review of the invoice.

3 years ago

Reply from Toco

Please let us know if there is anything else we can do to help.

Jun. 7th, 2021

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Verified Customer

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John Truluck Hollywood, FL

If it's covered, it's paid! Getting a claim paid was incredibly easy.

3 years ago

Reply from Toco

Great to hear. Easy, affordable, and stress-free; that's the Toco promise!

Jun. 7th, 2021

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Verified Customer

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Jacqueline brown Tampa, FL

Quick, friendly service no problem when talking with customer service

3 years ago

Reply from Toco

Great to hear. We appreciate the time you spent with us

Jun. 7th, 2021

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Brent Lieberman Cocoa, FL

I own a 2008 Ford Explorer. Transmission went out at 186000. Toco refused the claim because they say there was supposed to be a transmission fluid change and filter replaced at 180,000 miles. The schedule in the truck doesn't even go up to 180,000 miles. Update: Toco did finally agree to pay a portion of the cost to have the transmission repaired. Still not worth the hassle.

2 years ago Edited February 17, 2023

Reply from Toco

Hi Brent, we take your concern seriously and will have a supervisor reach out to see how we can make the experience a bit better for you.

Nov. 14th, 2022

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Clark Croswell Clearwater, FL

Extremely pleased, Sergio was nice and professional. He explained everything well and pleasantly answered all my questions. Thank you!

3 years ago

Reply from Toco

Thank you for leaving such a nice review. We look forward to being your Trusted Repair Coverage. We appreciate your review, your business, and your trust.

Jul. 14th, 2021

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Joshua Bailey Louisville, KY

The quick an accurate response and courtesy to their customers. They could have more service centers available for their customers.

3 years ago

Reply from Toco

Great advice! Toco has partnered with Aamco and Pepboys as preferred repair providers. If you go to one of those groups, your deductible may be cut in half or even eliminated. Anytime you need to submit a claim, give us a ring and we will look for a preferred facility in your area.

Mar. 24th, 2021

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Briana Collins Atlanta, GA

Great experience with Aaron and Esther! Especially Esther she went above and beyond to help me with the on boarding process!!

3 years ago

Reply from Toco

Wonderful to hear. We are glad to have you a part of the Toco family, and we look forward to impressing you each step along the way.

Mar. 24th, 2021

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Pretty G Windsor Mill, MD

Toco so far has been very through and clear on the what is coverage regarding my vehicle. Marco was very helpful and friendly.

3 years ago

Reply from Toco

Great to hear! Thanks for taking the time to share your experience.

Mar. 24th, 2021

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Ron Langer Tampa, FL

I called in to make a early payment. The agent was knowledgeable and took my payment and even sent me a receipt. Thank you TOCO.

3 years ago

Reply from Toco

You got it! We are here to help. Have a wonderful day.

Mar. 24th, 2021

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Donte Smith Mechanicsville, MD

The company is open about its policy and makes it easy to get a contract and take care of your claim. Customer service is magnificent.

3 years ago

Reply from Toco

Thank you for taking the time to review your experience. We appreciate the time that you took to review your encounter. Toco looks forward to being your Trusted Repair Coverage and delivering on the Toco Promise: Easy, Affordable, Stress-Free.

Mar. 24th, 2021

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Enrique El Paso, TX

Worst experience ever! They fought me on a my first claim, trying to find ways to deny claim. They ended up prolonging the repair claim process for 2 months, getting 2 more monthly payments from me, and then denying the claim. When I asked for the denial reasons on paper or document, they claimed I had to go through another procedure to get that request. IM STILL WAITING. BIG SCAM..SAVE YOUR MONEY..READ OTHER PEOPLES REVIEWS!

5 years ago

Reply from Toco

We are sorry that this was your experience. Toco does not handle the claims process on this contract, but will certainly look into your experience to see how we can address it with the administrator.

Mar. 24th, 2021

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Donna Mason

His curiosity and patience. Thank you so

5 months ago

Reply from Toco

Thank you for taking the time to leave a review. We appreciate the opportunity to serve and look forward to being your Trusted Repair Coverage.

Jun. 21st, 2024

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Verified Customer

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CHRISTIAN MINA Hollywood, FL

I found thr right people who listened and answered me

3 years ago

Reply from Toco

Listening is the key to great communication. Thanks for taking the time to leave a nice review and thank you for allowing Toco to be your Trusted Repair Coverage.

Jun. 8th, 2021

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Verified Customer

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Betty Sipp Daytona Beach, FL

customer service was very professional and courteous.

3 years ago

Reply from Toco

Thanks for taking the time to leave a review. We appreciate your patronage and are excited to have you in the Toco family.

Jun. 7th, 2021

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Verified Customer

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Cynthia San Antonio, TX

They are always good. They always answer all my questions.

3 years ago

Reply from Toco

Great to hear. If anything else comes up, give us a ring.

Jun. 7th, 2021

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Tonya Watkins Charlotte, NC

It is my first time with the company and the customer service was amazing and such a pleasant experience.

3 years ago

Reply from Toco

Thanks for taking the time to leave feedback. We appreciate the opportunity to serve and look forward to speaking with you again down the road.

Sep. 13th, 2021

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Debra Gant Natchitoches, LA

Esther was personable, friendly and professional. She answered my questions in easy to understand language.

3 years ago

Reply from Toco

Thanks for taking the time to leave a review. We are happy to be of service and look forward to impressing you each step along the way.

Aug. 24th, 2021

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Kenneth Abshire Dayton, OH

She helped me out a lot explain everything to me gave me the best deal she could give me for the cheapest price

3 years ago

Reply from Toco

Thanks for taking the time to join the Toco family. We look forward to impressing you.

Jul. 19th, 2021

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Marshall Keesee Oklahoma City, OK

Great service. Have filed 2 claims and they were paid promptly. Good company with a good service.

3 years ago

Reply from Toco

Great to hear. Thanks for taking the time to share your experience. We are happy to help.

Mar. 24th, 2021

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Nevada Porch ,

3 years ago

Reply from Toco

Great he hear. Thank you for the feedback. We appreciate you, your business, and your trust.

Mar. 24th, 2021

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Mary Marionneaux Brusly, LA

the customer service is very nice and polite. They are not a pushie sale person. They are very respectfull.

3 years ago

Reply from Toco

Respect, honesty, service, and conviction are the backbone to everything that we do here at Toco. We appreciate the opportunity to share that with you.

Mar. 24th, 2021

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Netra Oliver

Derick was great and very informative!!!

6 months ago

Reply from Toco

Thank you for taking the time to review Toco and your enrollment experience. We appreciate the opportunity to be your Trusted Repair Coverage.

Jun. 17th, 2024

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tyshaun murphy

BEST GUY IN THE BUSINESS!!!!! Always helps me out

7 months ago

Reply from Toco

Thanks for taking the time to leave feedback. We appreciate the opportunity to serve. Thank you for your review, your business, and your trust.

May. 20th, 2024

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Verified Customer

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Melanie Richardson Hammond, IN

It doesn't cover bumper to bumper warranty like I thought

3 years ago

Reply from Toco

Hi Melanie, at Toco we avoid saying bumper to bumper because we want to avoid any subjectivity in our descriptions. Please let us know if you need any further assistance, a copy of the contract, or just want to talk. We are here for you.

Jun. 7th, 2021

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Verified Customer

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Eddie Mitchell New Port Richey, FL

I have had the plan for well over a year, and nothing has been covered.

3 years ago

Reply from Toco

Hi Eddie, no one wants to be disappointed and we want to make sure that we prevent that moving forward. If you would like us to send you a hard copy or email copy of the contract, let us know. The list of coverage should tell you exactly what is covered. If it's on the list, it's covered. If it is not, then it is not. There should be no grey areas.

Jun. 7th, 2021

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Shelden

Sergio did a great jog. Very personable, and knowledgeable of the warranty offered.

1 month ago

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Alvin Brown

I like how they are so quick to contact my mechanics to approve my needed service .

1 year ago

Reply from Toco

Thanks for your feedback! We're pleased to hear you appreciate our prompt service in contacting your mechanics. Your satisfaction is our priority. If you ever need assistance in the future, don't hesitate to reach out.

Oct. 20th, 2023

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ROBERT WOOD Lillington, NC

A very pleasant experience with the company Esther was very informative and polite.

3 years ago

Reply from Toco

Thank you for taking the time to leave a review of your experience. We are excited to have you in the Toco family. Thank you for allowing us to be your Trusted Repair Coverage.

Jul. 29th, 2021

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Nathaniel Mason Birmingham, AL

A great person gave good understanding about the company. A people person great at explaning

3 years ago

Reply from Toco

Great feedback. We know that customer education and transparency is the right way to do business and set our customers up for success. Thanks for allowing Toco to be your Trusted Repair Coverage!

Jul. 12th, 2021

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Sonya T Griffin Dallas, TX

Excellent Customer Service! She was very kind and took care of errors on my account.

3 years ago

Reply from Toco

Thanks for taking the time to leave a review and share your experience. We look forward to being your Trusted Repair Coverage.

Mar. 24th, 2021

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jarvis ponder , GA

good customer service . answer all my questions. very professional an interested in my question.

3 years ago

Reply from Toco

Thanks for taking the time to share your experience. We look forward to helping again down the road.

Mar. 24th, 2021

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Angel King ,

Very polite very fast service im very happy with my service will recommend anytime

3 years ago

Reply from Toco

Efficiency, accuracy, and friendliness are the basis of a fast and pleasurable experience. We appreciate your review and your trust.

Mar. 24th, 2021

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Katherine Hucks Columbia, SC

I appreciate the friendly customer service! I also want to say keep up the good work!

3 years ago

Reply from Toco

Thanks for the feedback! We appreciate you.

Mar. 24th, 2021

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Randy Mcgee Boise, ID

I always had a great experience with this group. They paid my claim fast and the process was easy!

4 years ago

Reply from Toco

Great to hear! That's the Toco promise: Easy, Affordable, Stress-free.

Mar. 24th, 2021

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Verified Customer

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Tharessa Langley Philadelphia, PA

Haven't repaired anything for me yet My first repair was declined

3 years ago

Reply from Toco

Hi Tharessa, the Orange contract that you have is the highest level of care on the market; we are surprised to hear this news and will have a supervisor reach out.

Jun. 7th, 2021

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Jessica Villegas Austin, TX

Stress free service and friendly customer service representative

3 years ago

Reply from Toco

Thanks for taking the time to leave a review. We look forward to impressing you each step along the way!

Aug. 5th, 2021

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Ethiopia Abraham-Ogbe Queens, NY

The representative is very knowledgeable and super friendly.

3 years ago

Reply from Toco

Thanks for leaving a review and sharing your experience. Our goal is to give you an easy, affordable, and stress-free experience.

Jul. 8th, 2021

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Roxanne Ellerbee Atlanta, GA

They refused to pay my first claim and I am told to expect the same response with every repair because 98% of claims are denied for one reason or another.

3 years ago

Reply from Toco

Toco is sorry to hear that the experience was not as great as you had hoped and a supervisor will be reaching out to assist. We value our customers and seek a wonderful experience for all.

Apr. 8th, 2021

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James Walker Dallas, TX

Aaron was very professional and knowledgeable about what I needed and friendly.

3 years ago

Reply from Toco

Thank you for taking the time to leave feedback on your experience. We look forward to helping you along the journey and we are here when you need us.

Mar. 31st, 2021

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Natalie Jones Boise, ID

The representative was pleasant, informative, attentive and thorough.

3 years ago

Reply from Toco

Great to hear. Thanks for leaving a review.

Mar. 30th, 2021

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countryfan20 Fort Worth, TX

I have called a few times and they have answered my questions.

3 years ago

Reply from Toco

Perfect. We are hear if you want to chat again.

Mar. 30th, 2021

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Lacreasia Payne Marietta, GA

The customer service is awesome ..I hope the service is just as good

3 years ago

Reply from Toco

We look forward to impressing you each step along the way.

Mar. 30th, 2021

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Otis Toussaint ,

They are curtious n friendly n they make ur request r taken care of

3 years ago Edited September 14, 2021

Reply from Toco

Thanks so much. Accuracy, efficiency, and courtesy are our core values for customer interactions.

Mar. 24th, 2021