Endurance Reviews

The absolute worst auto warranty in the business! I started a claim they first stated I needed proof of four oil changes. I told them cars today told you how many they needed mine only needed three. They then stated I needed proof of three oil filters and claimed I only had two. I proved I had three. They then stated I needed 24 quarts of oil and only had 23. I then proved I had 24 quarts of oil. And yet but not least they stated that I used the wrong oil. I wouldn’t recommend them to the local dog catcher. I also learned they’re being sued coast to coast. The absolute worst warranty company in the world.

Responsive and reliable and easy to navigate for assistance.

Well having an older car and even when doing an inspection before buying the car, I was worried that this could cause excess costs. I decided the cost was worth it and agreed to the terms. No one pushed me into the warranty and I feel it was inclusive and had good coverage on the most important parts. Love the fact I could transfer it if I sell the car to my other SUV also. Unfortunately, I just had an issue and my BMW seemed to have stripped the gears in the rear differential. I was leaving a Green light got up to about 30 MPH and BOOM. Pulled over (you can get free towing) got the tow home. In the morning called and got local repair shops in my area from support. Very friendly and explained the process. Lots of shop choices which is great. Then I bring it to them and the shop deals with Endurance. Shop told me it was indeed the rear diff and the gears are gone (had 90K miles) I only had the car for 3 months tops. That is why you buy the warranty. You never know who drove the vehicle before and how they drove it. I baby my cars but not all people do. So I will follow up once I find out how the rest goes. So far so good.

Called up, got bad news. Called again to cancel, the the sweet voice of Ms Tabitha G came on the phone. Gave me the CORRECT information as the previous rep was lost with terminology, answered literally a DOZEN questions. I mean ANSWERED... None of this let me check or ask so n so... She KNEW the answers. I was calling to literally cancel my service, but she's the reason I'll be staying. BEST part, she sent me a detailed layout of my plan, then the REAL CUSTOMER SERVICE came into play, "If you ever have any questions, just email me back. Once I finish the call I'm on, I will call you back ..." She will be the main reason I stay.

I called regarding a copy of my contract, I had the privilege to speak to Joniqua A, she made my experience very pleasurable by going above and beyond my expectations. I was a bit frustrated because I was advised that I would receive a copy via both email and postal during the enrollment process. Joniqua made sure I received my contact while I was connected with her, she made several attempts to send the email due to receiving an undeliverable message, she took the time to verify, confirm and correct my email address, confirmed the delivery before disconnecting the call. Joniqua is a great asset to Endurane, again Thank you for a awesome experience.

Well for one thing you work with your customer because how you working with me and this time of crisis with the pandemic people all over the country hurting I'm sure I'm not the only one that you've helped out. And when the you help people out most people tend to remember that, and they all recommend you to other people because it's always better to have it by word of mouth than to read it on a board or in a letter that your mail to somebody but I've only had you for a few months. So the way you've helped me this time I'm sure when I need it again you'll come through for me again and that's hard to get people that you can trust. And that you can count on some people tend to leave you hanging but I appreciate the help and I hope you have a Happy New year thank you very much

We received a telephone call from a man advising my husband that Endurance Policy for my Son's car was expiring. I checked the phone, found the number, called the man. I believed something was wrong, so I simply told him I would call Endurance. I did call and had the pleasure and good fortune of being assisted by MARY who us outstanding. I found her to be polite, patient, thorough and knowledgeable. I give thanks to her, and to Endurance for hiring quality employees such as Mary. She easily put my concerns to rest. In the future if I require assistance, I will call and ask to speak with her. Thank you.

Never, ever have I had a better experience talking to a CSR than I have had with Eric. He was friendly, pleasant and knowledgeable. He actually knew the town I lived in. We talked about fishing, knife collecting and, oh yeah, business. We were on the phone for an hour and four minutes. He helped me with a financial issue and was was able solve the problem to our mutual satisfaction. This man needs to be in management because he needs to impart his ability to the newly hired. His CSR abilities come naturally but, so much can be taught. Too many people forget how to be human when they talk to their customers. I am so please with, not only Eric but, EVERYONE I have talked with at Endurance. Eric, though, was the absolute best. He made dealing with a company enjoyable a pleasant experience. I am so happy to have chosen Endurance instead of that other company (they were a nightmare). All in all, a great employee with a great company. Five stars plus.

KIARA WAS GREAT SHE TOOK OWNERSHIP OF ALL MY ISSUE'S . She was able not only to remain patient with me being somewhat irate no fought of hers ,she did not cut me off or over talk me and Kiara understood exactly the rare and confusing citation . Kiara has single handily restored some of my faith back in car warranty companies.. I would recommend if I may using her call as a training tool for others and even a go to for training in professionalism, active listening, basic and advanced problem solving skills, relating to the customer, practicing empathy with a sense of urgency and one call resolve. And last but not least, Kaira went over and beyond and even set expectations, to make sure I was fully informed and reminded me of some self service options. Please thank Kiara for me as she did and exceptional job and made my year! Thank you again KIARA! Sincerely, Shorlensy Ford

I’ve had a very good experience with Endurance. I purchased the policy back in the summer after my extended warranty expired (the one I purchased when I bought the car). A few months later my turbo blew and I needed a new tensioner pulley. The entire job was $1700. I only paid the $100 dollar deductible. Then a month after that I took my car in again and found out that it had a cracked piston. The engine had to be replaced (it was cheaper to replace than to rebuild). The warranty company covered $3500, and I had to pay $2600 out of pocket. It was still pretty phenomenal considering I’m getting a new engine, which is like getting a brand new car. I would highly recommend Endurance. They are a little slow to authorize repairs, and they are hard to get ahold of, but ultimately they live up to their name.

What started out to be a very unfavorable situation with my contract and pricing I was given... turned out to be acceptable, and Joe gets the credit for that... He was able to save me as a customer... and more importantly... prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs... a very negative review over a few hundred dollar mistake!

i was originally denied a claim, which i was really confused about. i bought the aftermarket warranty the day i bought my car. after only 16k miles in almost 3 years, the warranty companys mechanic said i needed a new transmission and the shop informed me that it would not be covered. of course i made it a priority to seek a solution. joe is the ONLY reason this review is getting a 10 out of 10. if not for him, id be writing a letter to my attorney brother instead of a review. joe took on my claim as if it were his own car. i own my own mototrcycle shop and deal with warranty companies all the time. if more employees assumed the role of the customer instead of the business accountant, we'd see more repeat clientele and less high fives for staff members saving the company's budget concerns. 10 stars for joe and the customer service he provided, and a profound 0 out of 10 stars for the claims department for being ignorant to a legitimate business man just looking for the service he paid for. its a shame when i read your mission statement and i see nothing in my experience that shows me this. thanks again joe. endurance, youre still stuck with me for a few more years and around 30k miles- lets make this our last hiccup.

I am very disappointed with the service I didn't receive from Endurance even though I was paying my premium, they do not honor the contract that was set forth. I was denied twice , even though the contract stated otherwise. It is all fake! I advise you not to use Endurance. I am reporting them to the attorney General office.

I have a policy with Endurance. I was driving my vehicle when I broke down. The car was towed to the shop. My transmission needs replacement. Endurance is denying the claim saying it was a pre-existing condition. I was driving the vehicle when it happened. I had no signs that there was any issue with the Transmission prior to this. The car has been in the shop since August 26 when it was towed there. I had to pay $977 to the shop for the work they did to show Endurance what was wrong. If I did not pay the $977 they were going to charge me thousands in storage. I have an attorney who is now working on this for us. He has left several calls since October 15 with no response. Endurance refuses to give anything in written form as to why they are denying my claim. They had us escalate this claim, several different ways only to continue to deny wasting time and money. I am still paying for the policy because this matter is not settled. Additionally, I have two other policies that are ending in January. I brought in one of the other vehicles because my power steering pump failed and is clearly outlined in the coverage that this is a covered part. Endurance has said it is not covered because it was caused by a leaking seal. The mechanic says this is absolutely 100% incorrect. It came from a bushing and that it should be covered. I had to spend another $900 on this vehicle. If your vehicle is not an expensive vehicle, they are more app to cover. Otherwise they just find ways not to pay for claims. Beware don’t fall for the scam and the commercial saying this is going to happen. You need to be covered because they are not going to cover you. Customer service is terrible. You can clearly hear that they are reading from a script. If you look online, there are class action suits against them. Some have been settled others continue. I plan to follow through until they make good on my contract that I have paid for. Additionally, there should be changes made to this company that if you ask for something in writing as a paying client, you should be provided it. They tell you they will only give you verbal answers. That is totally unacceptable. I’m sure if a judge asked them for it written, they’ll have to provide it.

Only the cancelling was difficult.. I said I had severe macular degeneration & could no longer drive. That should have been it, but the agent insisted I HAD TO listen to all the other options I could choose instead. He HAD TO do this!? Finally I asked if I could answer now. His answer was "not yet!". I was actually WAITING for HIM to finish , like a petulant child! My obligation was to call to cancel my contract NOT to help him keep HIS job.

Once I found the real Endurance insurance company, I was extremely happy. I signed up with a company I thought was the Endurance that I had before, but it wasn't. They were using the Endurance name. They did not honor my policy when I had an issue. The Endurance Insurance company honored every claim I had made. It wasn't many but yet and still the claims were honored. My kids are going to use them once their dar warranty runs out.

I spoke with Tabitha G. I am newer to Endurance & I’m taking a trip, I wanted information on how & the process I would need to know if I would ever need a claim ……she explained fully! She even sent me a link Incase I have a breakdown to find a licensed mechanic in my travels & in my area on my policy! She has went above & beyond! I hope to never have to use my policy but peace of mind is priceless!

Venetta is a superbly knowledgeable individual regarding my issue and handled it extremely professional truly with the customer in mind. She put things right regarding my policy issue, something that I have never experience by any company before. I would recommend Endurance employ her in any position which needs excellent public relations with customers. I am pleased that I have Endurance as my policy holder. Lowell Nielsen

I would like to give compliments to Miss Shena. She went above, and beyond, I do believe the call of duty to rectify the discrepancies. involving my warranty policy and making me feel comfortable and relaxed, trusting that she was going to take care of what I needed, and she did, and for having a superb attitude ! Miss Shena has an excellent spirit. With customer service people such as her-self I would highly recommend your company to others . Thank you Endurance for your attention and thanks Miss Shena for caring and for the knowledge you have to do your job well.

There is nothing wrong with Endurance every one is wonderful make you feel like your talking to a family member that get you and understand what needs to be done for there customers and yes just like family your not always gonna get what you want I understand they have a business to run so we can never get upset because we can’t get what we need when we need it I don’t know no company that let’s you get original parts for your vehicle listen don’t take my word trying it out .

Professional. Friendly yet knowledgeable. Answered all questions thoroughly with an excellent command of the English language which is very important to me. The purpose was to discuss current warranty benefits and request comparisons for an upgraded warranty that covered more of what I desired. Discussed, reviewed, confirmed and reconfirmed options and then my commitment with dates and numbers. Best part of my morning ~ talking to Akeem.

What I liked about my conversation today with Mr Troy is that this man went beyond to assist me . The one thing I liked about him is he was patience with me and explained everything I need to know as a coustome I have been to many companies and it was to me a rush sale. I truly recommend him because of his knowledge he didn’t rush me This man was amazing and got me just what I needed today all people should be like him I was very surprised to get treated like that. Please do what you can to acknowledge him I was very satisfied. MsMccree

What a wonderful Representative Kitami was. She was extremely professional, warm, friendly, courteous, understanding, patient and thorough. Upon ending my call I knew that I had nothing to worry about and all had been resolved. This is an amazing company and I am so very very glad that I have my car coverage with them. I would highly recommend them to anyone.