Name: Patriot Warranty
Rating: 2.1

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Gary Kay Farmington, MI

Complete SCAM and thieves. PW promised to refund my warranty fee since I sold my vehicle. We agreed on a set amount. That was 16 weeks ago. No refund. No return calls. People answering phone are disrespectful. Every time I call I am transferred to a call back line. Of course they never call back. This is an illegal business, a scam, and all owners and employees should be thrown in jail for internet fraud.

2 years ago

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Geoffrey Gaier San Marino, CA

This did seem like a great program when I had them on the phone initially. BUT, now I have a transmission that has gone out and they have had my service records for over a week (took them four days to realize they had the paperwork) and now I can't get them to return a call or even call my mechanic. The customer service here is really awful, but I keep hoping that they will finely decide to return my calls or my mechanics calls. Ugh!!

2 years ago

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Brenda Knox Henderson, NV

Patriot did not honor their warranty. Different reason from each rep I spoke with...none of the reasons were valid. One rep said they didn't cover dual clutch transmissions and the other said the problem was pre-existing, etc. My emails/calls were ignored and my pleas for assistance have fallen on deaf ears. I have asked for my money back, which they said they would do, but that was over two months ago. Now, my calls are answered and once my name is given, it goes directly to voicemail.

2 years ago

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MD Malkin Crestline, CA

They sold me an illegal warranty knowing that they were not going to cover my car or did they have the right to even sell in California - They took my money $1566.00 and a promised of a free oil change They have blocked my number - Can no longer get them on the phone and I hear to worn others - There top lLyer's are J. B - P. S - J. S - R. E - They all told me the refund is going out - everyone know what the check is in the mail means - They area total scam - Please head my worning and protect yourself from being scamed As I was

2 years ago

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M. Edlefsen San Diego, CA

DO NOT DO BUSINESS WITH THIS CO. After 20 hours between ourselves and our Ford dealer being on HOLD w/Patriot to get preapproved as per our paid warranty, they finally shipped a NON-OEM part - NOT what was promised. We therefore had to pay dealer in full but Patriot confirmed/preapproved reimbursement and promised we would have ck in 5-7 business days. It has now been 4 MONTHS. Managers Jonathan B and Samuel D (Finance) do NOT stand by their word - always say check is in the mail - and do not return calls as promised. Still no receipt as of mid December.

2 years ago

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Rachel Del Toro Ontario, CA

Total SCAM!!! Do not buy from this company. They will not cover items that are listed on the warranty contract. They will put you on hold, not answer your calls, and hung up on me when I said I thought I had been scammed. Now they won’t answer my phone calls just stays on hold. Worst part is the work I need done is verbatim what is showing as a covered item on my contract. Absolute waste of my money!!!!

2 years ago

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John Moffitt

Complete scam. They charge you wether or not you start service or not. And when you call you get put on hold and don’t receive an answer or call back. Was actually threatened by Marcus. Already reported to bbb and the federal trade commission. They are fraudulent and a complete scam. They even tried to charge my card 2 more times after telling them I did not want it and it was a scam. Had to get a new card as well because they kept trying to charge my card for multiple thousands of dollars unauthorized. Stay as far away from this company as you can

2 years ago

Reply from Patriot Warranty

Mr. Moffit, We have reviewed your phone call recording and heard miss use of words towards our reps. We do not take profanity towards our reps lightly. Your account was set to automatically charge in which you have set up. You have stated you called multiple times, We have reviewed this, and no calls were made to us. We have reached out multiple times after your account went into a past due state. Please refrain from profanity before calling us.
Thank You,

Nov. 10th, 2021

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Erica Villafane Los Angeles, CA

SCAM! do your research! this company is not legit. Every 5 star review you see is a Marketing company. PLEASE dig deep into those reviews. They will take you money. Swear they will pay on claims and refunds and they NEVER will and when you call to follow up they keep you on hold and just send you to a voicemail. Jonathan B is running the show over there. Criminals.

2 years ago

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William Hole Rocklin, CA

Worst experience I've ever had dealing with a warranty company. I bought a used car from a dealership along with the patriot warranty. After both me and my service advisor spent countless hours trying to reach them spending an average of 44 minutes on hold each phone call. I was told Because I cannot show maintenance records on a car I bought 5 months ago they are refusing to do any repairs on the car I highly recommend not using Patriot warranty

2 years ago

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Margaret Cadenhead Hemet, CA

It has been the worst experience of a lifetime.Im even being forced to get my employer ktla that's channel 7 news involved that haven't done anything my car has been in the shop for over two weeks me Jonathan B is simply not a man of his word.and the company is a scam But I'm going to blast him out the water 7 on your side and it's affiliated stations will have it from east to west cost DONT DO BUSINESS WITH THIS PLACE they don't even rate a stat

2 years ago

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tim warren Citrus Heights, CA

Patriot Warranty touts a money back guarantee if cancelled within 30 days. What they don't tell you is that you will not have your money back for at least 90 days because they state it is refunded within 60 "business days." So, be prepared to be without the thousands of dollars they may have of yours for quite some time - with no recourse! I have yet to be refunded and it has been over 90 days - BEWARE!!!!!!!!!!!!!

2 years ago

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BJ Trammel New Haven, CT

Although I Did not use their service due to selling my car before any repairs were needed, I found them forthcoming and quote process was smooth.

3 years ago Edited September 14, 2021

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badal jain San Jose, CA

They are a SCAM!! They will sell you the warranty for any price you want because they are not going to provide anything with claims and they guarantee 100% cancellation for 30 days and prorated amount after that but they will never refund the amount. They donot reveice your call if you select existing customer option. If you select new customer, they will pickup the call almost immediately and once you tell them you want to cancel they will again place you on hold indefinitely. My money is stuck. Guys please dont fall for these scamsters

3 years ago

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certified auto tech East Rochester, NY

There is nothing to like about this company. They will not cover a covered component if there is a manufacturer service bulletin that applies. a service bulletin is nothing more than a diagnostic aid for a technician, it does not alter any manufacturer's warranty. Ths is a very sleazy way to get out of paying legitimate repair bills that are included in their covered components listing. Stay far, far away from this company, it's nothing more than a money grab. there are many reputable companies to choose from.

3 years ago

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Joey San Bruno, CA

This company is a scam, I signed up and after about 6 months into my warranty, I bought a new truck and canceled my warranty with patriot since I no longer needed it. Since I paid in full I am supposed to be receiving a refund. It has now been 5 months and still have not received anything. Every time I call, the representative says the same thing " I found the problem and have fixed it, you should receive your refund in 15 days" It has now been 150 days and I called in again and was told the exact same thing. I could not imagine what would happen if i actually needed to use my warranty.

3 years ago

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JHart Rocklin, CA

This company is a SCAM! They promise coverage and then decline it in full. When you ask for a refund it will take multiple calls, a "form" and then no refund. I asked for a supervisor 5 times and was hung up on. DO NOT use them they want to collect partial fees and when the longer you go with your alleged warranty the more of your initial fee will stay with them. It is a classic bait and swith

3 years ago

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Brian M Apex, NC

I canceled my warranty on February 16th and today April 23rd I still do not have a refund check after only have this warranty for less than a year. Beware of this company. It’s their “policy” that you get it within 60 days but I’m 2 1/2 months in and still nothing. If you buy a warranty from them just plan on keeping it the duration they obviously don’t like cutting refund checks back. It’s certainly not their top priority.

3 years ago

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Marlisha ,

If I could put ZERO stars I would. I was convinced by sales rep to purchase a warranty and cancel my previous one with another company for a refund. One week Later found out I couldn’t do it and asked for my money back. They told me I had 30 days to cancel and get full refund. It has been 5-6 months of them providing excuses for why I haven’t received a refund. They hang up in my face etc. I will be taking them to court!

3 years ago

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GREG DINSMORE Logan, IA

the biggest rip off ever they said they would handle it and no they did nothing they paid 400 of a 2456.36 bill when i called them and said i would leave a review they said thats fraud i said my experience here is they are the fraud biggest rip off ever let me say this i own a repair facility and to keep from conflict of interest i took it to a dealer and the service writer has never experienced a joke like this .plus the item they are trying to get covered is specifically listed as a covered item i can go on and on and on but i am here to warn my fellow people this IS A RIP OFF

3 years ago Edited September 14, 2021

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Christopher Chunn Mesa, AZ

Terrible company! They breach of contract me! I brought my car in for repair the dealership sent patriot the quote. Since I drive an Audi the company decided they would cancel my contract instead of repairing and this was after they made me pay $2500 up front for their best coverage. I have reported to BBB and am awaiting litigation as I am filing a lawsuit as well. I would go with a different company!

3 years ago

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Doug Greeley, CO

Took a while to get a resolution but they finally did come through and paid for my repairs. My hope is that they continue to improve their customer service.

3 years ago Edited September 14, 2021

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Arthur Pitz Newport, TN

Awful service took my truck to Dodge to get worked on. They called to get authorization an we've been getting a run around for two weeks now. Everytime we call them they give us a different email address to send quotes. They say you have a 30 day full money refund but as it happens you can't use for 30 days so by time you find out about the run around it's to late. Now I'm paying a cab 20 dollars a day to go back an forth to work. If I looked into them better I would have never have gotten

3 years ago

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Emily West Carroll, IA

We got their extended warranty and after trying to file a claim, they told us they had to cancel our policy because of the vehicles history. They had no problem taking our money and giving us the warranty until we needed something. Very disappointed in this company. And they won't give us our entire refund, even though we never got to actually use them for anything. They tried to say we were past the "full refund" window and they were going to contact us today, 3 days AFTER the full refund window. Would suggest you find another company for a warranty instead of these guys.

4 years ago

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George Linares Adelanto, CA

Do Not Get This Warranty! Everyone I've talked to. All the reviews I've read. These guys are scammers! They never answer their phones nor messages. They'll offer you the wolrd but do not deliver in fact They'll take your monthly payments then disappear. I've been paying for over a year and last month in September the payment wasn't taken out of my Navy Federal account. I've called numerous times. Left countless messages to try and make that payment but nothing. Basically the took whatever money I had put in and ran with it! If it's not through your dealer it's bogus! Even Carshield is beginning to do the same. The Government is looking into third party extended warranty companies seriously now! Be Careful!!

1 year ago Edited October 5, 2022

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Luis Flores Atlanta, GA

Had a really bad experience with them, ended up canceling and requesting a refund alter 60 days and the send the cancelation and amount they were going to keep. they said the refund was done and that was 2 years ago, now they don't even pickup the phone and I never got the portion they supposedly send.

1 year ago

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Ramzi Rabbat Huntington Beach, CA

I got scammed. Stay away!!!! They promised to pay for a repair job that the warranty covered but they never paid and then stopped answering their phone or my many requests to try and get this issue resolved. I would give zero stars if that was an option.

1 year ago

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Carl Boisvert TX

COMPLETE SCAM. YOU CAN'T GET ANYONE ON THE PHONE. . MY F150 IS 3 1/2 YEARS OLD. THEY WOULDNT COVER SOMETHING THAT IF I HAD BOUGHT THE EXTENDED WARRANTY FROM FORD DIRECT IT WOULD HAVE BEEN COVERED. WHEN I CANCELLED OR TRIED TO NO CHECK EVR CAME AFTER REPEATED TRYS BY PHONE AND EMAIL.

1 year ago Edited December 14, 2022

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Craig Johnson Chico, CA

I have finally had a claim to put in with Patriot warranty after 7 months and they don't answer their phone. Two of the three phone lines are disconnected and they just have a voicemail recording, I've left 4 messages on. I'm concerned this is a total scam. Hopefully this is not. So far it's been terrible.

1 year ago Edited November 18, 2022

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Eric Dees Sacramento, CA

This company is a scam. I bought my policy a year ago and recently called just to ask a question. 20 messages later I haven't heard from them. I've contacted every number I can find and have emailed them with no response. Do not waste you money.

1 year ago

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Robert Victor DeSoto, TX

I have been calling Patriot since 9/8/2022. I cannot get any one. I left a message but they never returned the call. It appears that they are no longer in business. There web site is still up. It appears that my money is lost.

1 year ago

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Tracy Ann Poquette Huntington Beach, CA

I have been trying to get ahold of this company for days. The dealer has left messages, I have left messages, and nobody calls back. This is the second time this has happened, and we end up paying for our vehicle ourselves. I would not recommend this company at all

1 year ago

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CHERYL Victorville, CA

Took policy out on 3/12/2020 and TRIED to use it once . No one would answer the phone from my repair shop. Now I tried again 9/12/2022 and NO ANSWER AGAIN My contract is SUPPOSED to last till 3/12/2025. DO NOT TRUST THIS PATRIOT WARRANTY. We're checking to see if there is a " CLASS ACTION LAW SUIT OUT ON THEM. ALL MUST DO THIS.

1 year ago

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Lily Madrigal

Worst customer experience ever they say it covers oil changes and a lot more and its a lie it doesn't cover anything plus customer service are very very rude please save your money go to another warranty company this company will only still your Money

2 years ago

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Marc Goldberg Oxnard, CA

I bought a warranty in 2020. It is suppose to be an extension on my factory warranty . Instead the started it immediately . I have been trying to reach someone at the company for over a year without any response . The question I now have is , are they a real company or a scam.

2 years ago

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ROCKO Oms

PATRIOT WARRANTY sold us he " Premium" policy and when our water pump failed the lied to us saying they would only pay 1/2. When the invoice was sent in they then said they WOULD ONLY PAY 1/4. NOW THEY DON'T ANSWER THE PHONE. BE CAREFUL BUYING FROM THESE PEOPLE.

2 years ago

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G Schroeder Orlando, FL

would like to only give half of a star or zero! Have called the customer service 3 x in last 2 wks and still no phone call back and unable to speak to real human being...cant imagine how I'd feel if needed to make a claim...SCAM!

2 years ago

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William W. Vista, CA

DO NOT USE DO NOT USE DO NOT USE ... .. They refuse to refund my money as promised in my contract when I sold the car. You can not reach them for help and if you do nothing happens and many of their website recommendations don't work ... I have been in contact with MANY others who have horror stories about this company.

2 years ago Edited July 6, 2022

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Chris Lamont San Marcos, CA

Total Scam! Bought a $2500 policy for my 2016 Mercedes S550 I had my first issue about a year and a half in, They said 6 times they will mail me a check or the check should arrive by a certain date. Check has never arrived! This has been going on for 6 months! STAY AWAY!

2 years ago

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Robert Maita Henderson, NV

Told deposit will be refunded on Monday if i didnt buy the car..plenty of lies ..then finally i get told 60 days from canceling..i would be refunded..well 60 days coming up...and will be making a formal complaint to South Dakota District Attorneys office for consumer fraud...

2 years ago

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Dan loch Utica, MI

We have an issue with our vehicle and cannot get this group to call us back. The service center has tried at least once a day for a full week now. I have tried over three times a day for over a week. I have sent two email as well. NOTHING in response. I cannot even get through to their sales center.

2 years ago

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Ayman Badwan Milwaukee, WI

This company is scam they have rent an empty office is south Dakota, and they warranty is fake, I encourage everyone not to buy or deal with this company. Take my word call south Dakota business bureau, and the news media thier, this company I scam. Ayman

2 years ago Edited September 23, 2022

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DeAnna La Tour San Jose, CA

This company promises to reimburse your payments if the warranty does not cover your car repair. It's been 3 months since the cancellation. No one answers the phone or they hang up on you. I am due a refund of over $800.00 and no word, no check no contact from the company. Bad business

2 years ago

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donna q Solana Beach, CA

Im telling everyone not to purchase this scam warranty. They absolutely pay for nothing. They tell you all the bells and whistles and give nothing in return when you need to use them. Total scam. Use you money on a more reputable company--not this one.

3 years ago

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Wendell Brown Citrus Heights, CA

This is an update for Wendell Brown's Review from Stockton CA. not Reno NV Patriot Warranty refunded 100% of the VSC only after threatening and following through with complaints and bad reviews. Shameful! Read reviews prior to doing business with these scam artist. All those 5 star reviews are questionable.

3 years ago Edited September 14, 2021

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Tony Yun Dallas, TX

110% scam. READ your contract. Best advice I can give. There's a lot of moving components they allegedly cover, equally so they don't cover such as service bulletins. There's better companies out there. They promised me my refund on my cancelation 2 months ago. Still no check.

3 years ago

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Erica Baldwin Houston, TX

This company is a scam!!! when you call them to get service for your vehicle they will not give you enough money to have the car service. please and please don’t choose this warranty company do your research and choose a different warranty company. If you don’t you will regret it later.

3 years ago

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Komplex Fitness Chesapeake, VA

Scam scam scam do not buy they deny every claim and takes 30 days just to respond,canceled my warranty and still waiting on refund . Terrible business practices do not buy big scam ,,deny claims I’m Parts that are listed ,,,,,,worst warranty experience I’ve ever had

3 years ago Edited September 14, 2021

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Mark Dess Conroe, TX

SCAM SCAM SCAM!!!!!!!!!! Any good reviews are from the company bought and paid for!!!!This is a confirmed SCAM!!!! No need for details- took my 1,800.00 and RIPPED ME OFF-- Refused to cover item- refused refund- A year now!!!!! LIARS AND THIVES!!!!

3 years ago Edited April 14, 2022

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Hector Salinas CA

Worse warranty company ever!!!! BIG BOLD letters say they cover valve repairs, but when auto mechanic send invoice to warranty, they say they do not cover this repair!!! Worse company ever!!!! Spend money on any other warranty company.

3 years ago

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James Las Vegas, NV

Scam company. They will not pay for a claim. STAY AWAY!! All of their reviews online are fake. The real ones will not get posted on BBB, chamber of commerce or trusted pilot. This company is scamming everyone and putting money in someones back pocket to continue to steal from people. STAY AWAY!!!

3 years ago Edited September 14, 2021