Name: CarShield
Rating: 3.5

star star star star star

Tom Minneapolis, MN

A great experience easy to understand when you call customer support people are great

3 years ago

star star star star star

Jim McClain ,

The representative was helpful, and responsive to my questions on the repairs presented by our mechanic.

3 years ago

star star star star star

Joyce King Dallas, TX

This is a great company..the representative helped me when im at my worst..very empathetic..kind and humble...the greatest customer service an I will refer friends and family to Carshield...

3 years ago

star star star star star

Renee Wiggins Allentown, PA

They work hard to find the best price for your automobile. The reps are very informative, patient and and answer all questions with accuracy.

3 years ago

star star_border star_border star_border star_border

robert timmons Hughesville, PA

I bought a car shield extended warrantee. Big mistake. They do NOT fix your car. They use any excuse to not cover ANYTHING. No repair, no rental car, no nothing. They paid NOTHING. This company is the biggest scam I ever encountered. Hundreds of dollars paid to them and nothing coming back, I wish I'd had researched them before I bought a policy from them .90% of the reviews I had read are 1 star ratings . There advertising is packed with lies. and I'd bet the good ratings are made up by employees of the company . ANY company with so many bad ratings and still be in business is a mystery to me. Why doesn't the BBB work to close this rip off Co. down. The100's of bad comments should close there doors. How can this crooked company still be operating.

3 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Denise McGann Alexandria, VA

I contracted with this company about two months ago. Ito see the contract but it refused to provide the contract after I contracted with them. To this date, I have never seen the contract, only a welcome letter that provides no details on what is covered. Two days I experienced a break down. Although an hour later the car started, it worried me so I took it to my mechanic who tried to initiate a claim. They kept my mechanic on hold for over an hour and they gave me the run-around. My mechanic is a small business, and has no administrative help - he doesn't have the time for this stuff, and neither do I. I told my mechanic that I had cancelled the warranty with Car Shield and to fix the car at my expense. I do not recommend this company.

3 years ago

star star star star star

S. Jordan Las Vegas, NV

They are a very honest company, and they keep their promise, this is the best motor train policy that you senior citizens will ever get, it is fast, and very reliable sign up for the gold plan you'll never believe such a great deal that they will give you. Carshield is honest and dedicated to serving they're customers. I am very happy and feel very safe now, I am very content with this company, and I know all who sign up will be happy as well, carshield guarantees it. sjjay149

3 years ago

star star star star star

Paul Jenkins Norcross, GA

Was great I was helped in a timely manner and was treated with respect and dignity

3 years ago

star star star star star

Patrick Grip Rochester, NY

Convenience, easy to use no hassels friendly

3 years ago

star star star star star

Juan Lopez Modesto, CA

great customer service and great people...!!

3 years ago

star star star star star

roosevelt thomas Memphis, TN

Excellent Customer Service I’m glad I did Buissness with this company

3 years ago Edited September 14, 2021

star star star star star

Melissa Green Jacksonville, FL

The wait on the phone to speak with a representative is not long. The reps were patient and pleasant to work with. The reps explained the service I was getting and did not rush me.I was told of different discounts and how the policy payments would be. I am resting assured knowing CarShield will be protecting my car no matter the mileage and I have road side service with them.

3 years ago

star star star star star

Ray Williams Warsaw, IN

The custpmer service was very helpful in helping me to better uderstand my coverage

3 years ago

star star star star star

Suzanne Glen Burnie, MD

The young lady I spoke with was very interested and she was also informative.

3 years ago

star star star star star

Capt. Norm Houston, TX

Great customer service! A good product! I’m glad I have it!

3 years ago

star star star star star

Jim T Baltimore, MD

Excellent service! I locked my keys in the the car, while on a very important job. Carshield responded quickly with Roadside Assistance and lockout service, with No Fees! Spectacular!

3 years ago

star star star star star

ron Camden, SC

So far everything is great. Haven't had the need to use any services yet other than to adjust the payment method and that went flawlessly

3 years ago

star star star star star

Markymark 107 ,

Excellent customer service. Easy to get vehicle warranty with them but had to cancel due to my total loss of my vehicle.

3 years ago

star star star star star

Frank Jones Apopka, FL

Awesome experience. The service was helpful and polite.

3 years ago

star star star star star

Maryjane San Antonio, TX

Carshield approved our repair at our local Acura dealer without hesitation or delay. I’ve been a Carshield customer less than a year, and am relieved that they followed their word when I needed my first repair.

3 years ago

star star star star star

Andrea Arlington, VA

So far I like the ease of doing business. Nothing to stress me out and reasonable payments.

3 years ago

star star star star star

Everline Johnson Raeford, NC

They were very friendly and helpfu. And they had good rates .

3 years ago

star star star star star

Barb Boudreaux Lake Charles, LA

Customer service is excellent. I’ve been lucky I have not needed to use it yet, but I sleep better knowing I have car shield

3 years ago

star star star star star

Bob Scherker Naugatuck, CT

Everybody from your Salesforce to your customer service was very professional I will certainly recommend your services to family and friends

3 years ago

star star star star star

Bob B Great Falls, MT

Have not used warranty but did have concerns about ability to pay monthly payment while Covid 19 was going on. Customer service informed me not to worry and payment would be moved without payment until later date without losing warranty. Thanks so much

3 years ago

star star star star star

Tanitra Lincoln Fort Worth, TX

I like the price of my coverage, and the excellent customer service.

3 years ago

star star star star star

Betty Jo Jacks Dallas, TX

They seem to care. I have not used my insurance yet. But they have worked with me by lowering my monthly payment during these hard times. I was going to cancel after almost paying for a year with no use. But the rep was kind and offered to take away the COVID19 lockdown month payment, and then lowered my monthly payment to help trying to recover after my Massage business was deemed non-essential.. Thank God I have some therapy clients so i am able to still eat durning these times. Thank you and I pray the Lord blesses this company for their compassion

3 years ago

star star star star star

Gail Fedora Hines Bonita Springs, FL

They are pleasant, knowledgeable, and do not rush you for a decision

3 years ago

star star star star star

Robert Rathbone Farmington, MI

Hi... I called in for some temporary help during the Coronavirus problem. I needed a lil help with the bill during the time of zero income. It meant the whole difference between keeping coverage and not. The lady I talked with was very understanding, and accommodating. She gave a smaller discount than I had hoped for, but she made it permanent, which was more than I asked for, so all in all, my call was more than productive, and in the long run, will save me a bit more. Thank you for being open during this contagious, difficult time to help your customers. Robert, Cabot, VT

3 years ago

star star star star star

Michelle215 ,

I am thrilled i made the call to carshield and swithed i saved $65 and im thrilled and glad to a part of the family😊

3 years ago

star star star star star

duane ratcliff Tucson, AZ

Excellent customer service; I personally recommend them to anyone that looking for Car Warranties.

3 years ago

star star_border star_border star_border star_border

Brenda Braxton Wadesboro, NC

Don’t waste your money in this scam. I called Car Shield for a quote. The salesman said the plan costs $99 a month with a $100 deductible . I said I couldn’t afford it. He said he could lower it to $89 a month. When I told him no, he said he would lower it to $79 a month with no deductible. I should have known right then it was a scam. However dummy me was sucked into the sales pitch. When I had a problem and needed the shift assembly replaced. They didn’t cover it. The repaid man said he’s had lots of problems with Car Shield not paying for repairs. He said thus part should have been covered. I cancelled my plan and I advise anyone to avoid this company like the plague!!!

3 years ago

star star star star star_border

Melanie Mcpherson Newnan, GA

Rep located my account and answered my question. Unfortunately my repair is not covered

3 years ago

star star star star star

Willard Hogsed Blairsville, GA

We had a wonderful experience with Customer Service. She was very knowledgable

3 years ago

star star star star star

Kevin Crocker Phoenix, AZ

The customer service rep Janine was very thorough and letting me know what was covered and what wasn't covered I couldn't ask for a better customer service experience then I have a Janine thank you Janine

3 years ago

star star star star star

calvin lewis Gray Norfolk, VA

The agent was very helpful in working with to resolve my issue. As many of us have been laid off and struggling through this epidemic. Again, thank you.

3 years ago

star star star star star

Diana Herring Charlotte, NC

3 years ago

star star star star star

tyrell thurston Washington, DC

Excellent customer service. I will recommend to my friends.

3 years ago

star star star star star

Douglas Norman Linebaugh Houston, TX

I like the options available. My concern was any time and/or mileage limitations on my vehicle. I have nothing that I didn't like about the company. The sales person I spoke to was extremely friendly & professional and answered all my concerns.

3 years ago

star star star star star

Angie ,

I know with Carshield I'm in Good hands. Just knowing The fact when my car brakes down I know I have Carshield to back me Angie

3 years ago

star star star star star_border

James Rivera Jr San Antonio, TX

I had an excellent experience with the two reps. I spoke with. They knew their job, & did it well. I was very excited to sign up with Car Shield. I know both of my cars are getting up there in age, & I foresee in the near future, hopefully not, I'll need some automobile service.

3 years ago

star star star star star

Brian A Froce Ellwood City, PA

I just joined carshield, but what I can say is their customer service was amazing they worked with me to find the best deal for me. Plus they answered every question that I had so it was a pleasure talking to them. Is the anything that you could fix I don’t know yet but as time goes on Maybe I will. Thank you Brian A Froce

3 years ago

star star star star star

Glynn Brite Jackson, MS

The people that you have working for you are very professional and knowledgeable. I have enjoyed talking to the representatives.

3 years ago

star star star star star

Delicia Dyson Harrison Houston, TX

Great Customer Service I would recommend this company to my family friends and coworkers

3 years ago

star star star star star

Pat Briggs Clermont, FL

Both times was great They treated my grand daughter very nice

3 years ago

star star star star star

Keith Roper Newark, NJ

I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.

3 years ago

star star star star star

Doug Brown Yarmouth, ME

The representative was polite, courteous and friendly in answering my question.

3 years ago

star star star star star

Clevelanb Spencer Atlanta, GA

Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great

3 years ago

star star star star star

Everette Douglas Washington, DC

Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.

3 years ago

star star star star star

Christina Wilson , GA

D.J. J has great customer service experience was very good explaining all the details of the coverage on my car. I appreciated him going over all the information with me.

3 years ago