Wells Fargo Logo
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4.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: May 31st, 2024

For over 65 years, Wells Fargo Auto Finance Services has been helping customers finance or refinance their vehicles. With loan options for purchasing new and used cars, as well as a plethora of refinance options, Wells Fargo offers a loan option for almost any borrower. In addition, Wells Fargo is one of the few companies we reviewed that provides loans and refinancing for specialty vehicles like motorcycles, boats, and RVs. They also offer extended term lengths up to 72 months.

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The Good

  • Co-signer options
  • Online application
  • Speciality vehicle financing

Co-signer Options

Wells Fargo allows all car loan applicants the option of having a co-applicant if desired. In many cases, a co-signer is beneficial in achieving a better loan rate, and is also a helpful option for individuals hoping to build or establish credit. Wells Fargo offers the option to complete an application online, which is extremely convenient for customers who do not have the time to come in person. Borrowers can also apply at a local Wells Fargo location if they prefer to go through the process in person with a Wells Fargo representative.

Speciality Vehicles

Wells Fargo offers specialty vehicle financing, which covers motorcycles, power sport vehicles, recreational vehicles, boats, yachts, and even aircrafts. This is very uncommon in the industry, and great for customers who are looking to purchase speciality vehicles. There are no fees to apply for these loans, and once approved, customers will usually be financed within one to two business days.
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The Bad

  • APR may be higher
  • Must read the fine print
  • Lack of transparency

APR

The interest rate examples displayed on the Wells Fargo website won't apply to many applicants. The fine print listed with the APRs shown on the site state that the rates are based on the assumption that an applicant has excellent credit, is applying for a loan larger than $22,000, and has a loan-to-value ratio of less than 115 percent. Based on the website's information, these rates will only apply to a small percentage of applicants, so it's likely that the average borrower will have a higher APR. Well's Fargo beginning rates are higher than most in the industry at 3.13 percent. Other companies in the auto loan industry have a starting APR of 1.75 percent.

Lack of Transparency

Well's Fargo is also lacking a great deal of information that should be on their website. This lack of information can make it difficult for potential customers to compare services and find the company that best fits their needs. It also makes it difficult for our team to rank their services with other companies in the industry. We would like to see more information regarding application fees, loan amount, mileage limits, early-pay penalty fees, and bad credit loan options.
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The Bottom Line

Wells Fargo is one of the few lenders we reviewed who offers loans for specialty vehicles. The APR could be slightly higher than advertised for most borrowers, and is higher than other companies in the industry. However, Wells Fargo offers a range of terms and the ability to have a co-applicant, which may give borrowers more loan options to choose from. Because of the higher APRs and the lack of information, we cannot recommend working with Well's Fargo for your auto loan needs at this time.
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Star Rating

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3.7

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96 Reviews

Review Breakdown

5 grade

44%

4 grade

17%

3 grade

19%

2 grade

6%

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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tfd1949

Very difficult to get along with. Been financing cars through them for 12 years. Thank goodness I’m 4 months away from paying off the loan. If you’re one day late, automatic $25 late charge. Was in the hospital three times the past year and was 2 to 4 days late and they automatically charged me $75. Even explaining, they refuse to rescind the charge. Then get a letter in the mail advising of contract. Terrible way of treating a customer that’s been a reliable customer for 12 years. Never again

1 year ago

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James Conder Eagle Mountain, UT

I have had a couple loans with Wells Fargo and will never go back if it's up to me. They were unwilling to work with anyone on anything and would start calling multiple times a day after your payment was 1 day late. They would do NOTHING to work and help resolve the situation, they would just press and press and guilt until either payment wasn't made and late fees hit or you paid up.

5 years ago

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Don Thigpen Kansas City, MO

No! Not the best. Their interest rate is higher than usual and the have close to zero tolerance if you are behind on your payments. Haven't used them the last few years, so word is they have improved. Do your homework!

2 years ago Edited February 10, 2023

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Hunter Kasprzyk Gilbert, AZ

ive actually had a lot of problems with wells fargo because they don't do what they say they are gonna. I wanted to set up my checking account so that If i ran out of money it wouldnt go into my savings and they said it would do as i wanted but it ended up taking money out of my savings when i ran out in my checking. Not trustworthy.

7 years ago

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TomStephens

Hard to get a human on the phone. They charge me to cash a non Wells Fargo check even though I have a car loan with them.

7 years ago

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Natasha Salt Lake City, UT

It seemed like I was getting a good deal at first, but they had a lot of hidden fees and a balloon payment at the end that was outrageous.

7 years ago

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Mark manners

They are easy to get credit from but their customer seevice is terrible and they are hard to contact

7 years ago

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Gary H.

I've enjoyed their service because I pay extra every time and they keep the loan up to date and current.

8 years ago

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Rocio Diaz Tallahassee, FL

Rates are high and customer service leaves much to be desired. Would be better suited for those who are long-time Wells Fargo customers.

4 years ago

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Deborah Winter

Not easy to talk to in layman's terms, talks both sides of mouth

7 years ago

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Andre Moore

Had a loan with them brought a new car they would not finance the new car

7 years ago

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Rickf

I get a late reminder notice every month even though the bill isnt late.

7 years ago

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winsome williams

Had a loan with them brought a new car they would not finance the new car

7 years ago

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Darius Williams Alexandria, VA

great customer service that tried to help me get a car loan just had high interest rates

6 years ago

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Darrell Morgan

They offer a fair loan rates and fees are excessive

7 years ago

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Merita Bell

Because they made an error on my final payment

7 years ago

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Marie Ries

Because they made an error on my final payment

7 years ago

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Paula Lunniss

They offer a fair loan rates and fees are excessive

7 years ago