Wells Fargo

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff. Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full. her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night. I have being on phone with them numerous departments trying to locate it do at least I can get my personal stuff and the car and I have being given the run around and told to call back. Desired outcome: Car back plus a full refund Update by Christine ky Jul 01, 2022 7:30 pm EDT Well here I go again. Wells Fargo an employee name Corina, sweet girl was trying to work with me to get my car back. I told her my attorney and I would agree to try to stop payment on that cashiers check and sent out another one if my car was returned today or by Tuesday. She tried to help me do that but the redemption dept said no! They want more money now. I called them and the girl was so rude kept telling me she wanted over 18000 now before they would give back the car because they didn't receive the money and I go my bank statement shows you did. She felt out refused to work with me to give back my car even though I had proof it was paid off and everything. So now they are going to be taking my car to the auction to auction it off for whatever they can get out of it. I told her she would be hearing from my attorney for a major lawsuit. They don't care, they have being caught setting up false bank account to steal peoples money plus numerous other law suits against them. Its all over the internet on how many times they are being sued and here comes them another one.

Easy to do business with and I've had a couple of vehicle loans with Wells Fargo.. Will consider future business(in regards to vehicle financing ).

When we decided to buy a fishing lodge in Alaska we had only one bank to use-Wells Fargo. We were really concerned but after meeting with the bank branch in Petersburg, Alaska we felt much better. This branch has been wonderful to work with and has always helped us with our questions or problems.

Wells Fargo was awesome to use when we financed an SUV. They had the best rates and lowest fees. I was surprised that a big bank could offer great customer service, but they did. They have tons of locations to making the management of my SUV loan easy to handle.

For years Wells Fargo has been a bad way to finance just about anything, they are quick to pounce on you if you run into a problem and love to charge huge amounts of money for late payments. I also had them for my business bank and they were terrible. Perhaps I'm wrong in my thinking, but I think if you run into a problem with the company you have financed through a credit company, like a home air conditioner that is taking many years to pay off, and that product is miss-represented and breaks down after 1 year, I feel the credit company should jump in to help pressure the air conditioning company to straighten that problem out. They can have a lot of power over that company and a vested interest in helping you pay for the rest of the loan. If you have to replace a home air conditioner after one year for $8000.00 while you still owe money on the first one how do you expect most people to do that. Some companies always find a way out of helping you and on large purchases such as this Credit Companies can be a huge help to keep their feet to the fire.

There was a time that WF would take about two weeks for them to submit my payment check to the bank. Then there was the times that no matter when I mailed the check, they waited until the due date. They have improved. I mail it and my check clears within one week. It takes the payment three days to get to Denver from Southwest Missouri via USPS.

I have had a couple loans with Wells Fargo and will never go back if it's up to me. They were unwilling to work with anyone on anything and would start calling multiple times a day after your payment was 1 day late. They would do NOTHING to work and help resolve the situation, they would just press and press and guilt until either payment wasn't made and late fees hit or you paid up.

I have never had any problems since I have been paying them for the loan on my car. I have had other companies contact me about re-financing my loan for a lower price and I may do that down the road.

I have never had any problems since I have been paying them for the loan on my car. I have had other companies contact me about re-financing my loan for a lower price and I may do that down the road.

I love how easy it is to access my information on Wells Fargo for my car loan. It's very descriptive and understandable. We had our car loan for over 48 months and we are 1 month away from paying off our car. Never have we had a problem with wells Fargo since we got our loan with the best interest rate compare to other loans.

Have had our current car loan with Wells Fargo dealer services now for 10 months. Easy online set up for paperless statements and ease of account management. Online bill pay has been a snap and there is no penalty for prepayment of principal. I pay a little extra each month and pay in no-weekly installments with no problems. I just keep watching the balance decline. They were even nice enough to beat my credit union offer on interest rates

I have used Wells Fargo Equipment Finance to purchase equipment for business and all is well however I wish they offered online account access for business accounts. If they can offer this to personal accounts it should be possible.

The titling department is incredibly bad. After I paid off the car, I called with an address to send the title. They disregarded my request and sent it across the country to an old address, I called them back several times and they gave me a different story EVERY TIME. Whoever manages the title department is an incompetent buffoon. The employees don't know anything about their jobs. They are obviously not trained at all.

Getting a car loan with Wells Fargo was easy. They offered us a great rate, quick approval and excellent service. We felt like valuable customers.

I would rate them 5 out of 5 because they did everything they were able to do for us. Answered every question and every concern.

Got a loan easily because we had our accounts through them. I was impressed

We used Wells Fargo for one car loan. The customer service is great. The app is user friendly.

i was with first security bank when it was changed over to wells fargo, it was truly an unpleasant change, the people are nice but the fees and the impersonal banking rules were awful!

I love how easy it is to access my information on Wells Fargo for my car loan. It's very descriptive and understandable.

Great offerings for car loans. They helped me get my first car for a great price.

Hard to get a human on the phone. They charge me to cash a non Wells Fargo check even though I have a car loan with them.

It seemed like I was getting a good deal at first, but they had a lot of hidden fees and a balloon payment at the end that was outrageous.

Not the best out there. If you are in Utah, use America First. Wells Fargo only does auto loans for a minimum of $5k. Anything under could be a personal loan with a rate of 9-22%. Yikes.

They are easy to get credit from but their customer seevice is terrible and they are hard to contact

Always responded to questions quickly and love their online app

No problems with anything they've done. All contacts have been favorable

I've enjoyed their service because I pay extra every time and they keep the loan up to date and current.