GM Financial

Used them only once and probably won't go back. They were hard to work with once I fell on hard times and got a couple of months behind. I have worked with others who offered leap months to satisfy the months in arrears. This was a few years back. Hopefully, they have improved with the others who have.

GM Financial has always been good to us. I bought a new Pontiac and they made the experience quick and painless. They had easy teams and the purchase contract was easy to read. They were genuine and direct with info, no played no games.

This company was willing to work with a not so great credit score and was able to approve me for a new car!

GM Financial services my current truck loan. They send me good and timely information and their website is helpful. They have a competitive rate, and I have been pleased with their service.

I have leased two chevy equinoxes and set up the auto payments on both of them and I have been relying on auto payments for many years. I did the same for my 3 equinoxes prior to this lease. I was reviewing the credit score and found that 120 points down and upon reviewing the report there was one late payment with a late payment due amount of $6000 plus where as that supposed to be under $200. Upon contacting GM financial I was told that the system automatically cancelled as one of the auto pay setup amount was $10 less than the due amount. Tthe autopay always by default selects the first option of ‘pay the next due amount’ which should pick the actual monthly payment. If at all thats an issue the system should right away reject the setup upon submit or I should get notified first via email or postal mail. The agent tells me that I got notified via email and asked me to check junk folder but he was not able to tell me when did they send. I clearly see that he lied about it as he wants to close the call and denied to connect to the supervisor. More over the autopay worked for 4 payments already before cancelling. I never had late payment in the last 18 years of my credit history and this screwedup big time my score. An issue exists in their system and no one at GM cares about it and all they say is it is your responsibility to check thise details. They are not getting the point of what is it that I get benefit upon setting $10 less than the actual amount. As a customer for 9 years they should check my pay history and think logically but they are so irresponsible and so ridiculous. GM financial screwed up my 18 year built credit history with their system issue. Never going to refer GM to any one.

There was a problem with my loan getting funded when i bought my car. GM financial helped me through the process and took the time to explain the issues. However, they do not refinance their loans, which isn't good consumer practice.

Our family was able to get a great loan with GM finance with under 5% even though their has been a bankruptcy in the history.

my fiance finances his car through GM. The website is very easy to read and pay the bill. everything is right there for you

High interest, customer service representatives are friendly but completely useless in making any kind of changes or updates to your account

Never had a problem with them. Interest rate was more than reasonable and I always know where I stand with this company

Terrible end of lease policies. No forgiveness for anything that does not benefit them. No allowance for unused miles or new tires but charge for every tiny picky thing.

Doing a good job, good customer service, responsive

Great service. Professional representatives. Dependable.

Excellent service. Would recommend to anyone

good service, fast response, great rates

THey have been very professional and let me know if there are any problems.

Greats service and reaponse to inquiries

On line options, great customer service,

BECAUSE MY PAYMENT IS REALLY MUCH TO HIGH FOR MY SITUATION

Difficult to work with and hard to understand

Terrible rates, no extensions without a charge