GM Financial Logo
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24 User Reviews

3.8

Overall Score

LAST UPDATED: April 23rd, 2021

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Star Rating

3.8

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24 Reviews

Review Breakdown

5 grade

38%

4 grade

33%

3 grade

8%

2 grade

8%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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peter harmatuk Poolesville, MD

Financed 2 GM leases through GM Financial. They are more than adequate once the account has been set up, but I experienced a number of 'less than desirable" run-ins with their customer service personnel....one thing I did n to like about the site was that anytime I went there to view my financial information, i was inundated with phone calls from salesmen thinking I was in the market to buy a new car....many of these salesmen could not take NO and an answer.

6 months ago

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Eddie Rios Ogden, UT

GM Financial has always been good to us. I bought a new Pontiac and they made the experience quick and painless. They had easy teams and the purchase contract was easy to read. They were genuine and direct with info, no played no games.

1 year ago

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Wayne Young Little Rock, AR

GM Financial services my current truck loan. They send me good and timely information and their website is helpful. They have a competitive rate, and I have been pleased with their service.

1 year ago

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Ram ponnam Canton, MI

I have leased two chevy equinoxes and set up the auto payments on both of them and I have been relying on auto payments for many years. I did the same for my 3 equinoxes prior to this lease. I was reviewing the credit score and found that 120 points down and upon reviewing the report there was one late payment with a late payment due amount of $6000 plus where as that supposed to be under $200. Upon contacting GM financial I was told that the system automatically cancelled as one of the auto pay setup amount was $10 less than the due amount. Tthe autopay always by default selects the first option of ‘pay the next due amount’ which should pick the actual monthly payment. If at all thats an issue the system should right away reject the setup upon submit or I should get notified first via email or postal mail. The agent tells me that I got notified via email and asked me to check junk folder but he was not able to tell me when did they send. I clearly see that he lied about it as he wants to close the call and denied to connect to the supervisor. More over the autopay worked for 4 payments already before cancelling. I never had late payment in the last 18 years of my credit history and this screwedup big time my score. An issue exists in their system and no one at GM cares about it and all they say is it is your responsibility to check thise details. They are not getting the point of what is it that I get benefit upon setting $10 less than the actual amount. As a customer for 9 years they should check my pay history and think logically but they are so irresponsible and so ridiculous. GM financial screwed up my 18 year built credit history with their system issue. Never going to refer GM to any one.

2 years ago

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Amy Parch

There was a problem with my loan getting funded when i bought my car. GM financial helped me through the process and took the time to explain the issues. However, they do not refinance their loans, which isn't good consumer practice.

2 years ago

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Fernando Delgado Tempe, AZ

Our family was able to get a great loan with GM finance with under 5% even though their has been a bankruptcy in the history.

2 years ago

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Kathie Bowman Lakeside, CA

my fiance finances his car through GM. The website is very easy to read and pay the bill. everything is right there for you

2 years ago

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Steve Dilbeck Joshua, TX

High interest, customer service representatives are friendly but completely useless in making any kind of changes or updates to your account

3 years ago

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Ernesto Lozano Phoenix, AZ

Never had a problem with them. Interest rate was more than reasonable and I always know where I stand with this company

3 years ago

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Cindy Granite Bay, CA

Terrible end of lease policies. No forgiveness for anything that does not benefit them. No allowance for unused miles or new tires but charge for every tiny picky thing.

3 years ago

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Review Source

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Leslie West Jordan, UT

Great rate and easy loan process. Will definitely do business with my next vehicle purchase

3 years ago

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EvaM Houston, TX

Excellent service. Would recommend to anyone

3 years ago

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Rich Bayes Addison, MI

Great service. Professional representatives. Dependable.

3 years ago

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Kurt Kretzschmar

THey have been very professional and let me know if there are any problems.

3 years ago

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James Johnson Edenton, NC

Doing a good job, good customer service, responsive

3 years ago

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Adam B Phoenix, AZ

good service, fast response, great rates

3 years ago

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Review Source

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William South Jordan, UT

Very easy to make payments, and very easy to work with. No complaints at all

2 years ago

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Review Source

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Uilani Eke Palo Alto, CA

I was happy with GM. For the most part they were helpful and our APR wasn’t too crazy.

3 years ago

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Dana Harrisburg, PA

Greats service and reaponse to inquiries

3 years ago

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Elizabeth A Martin Allen Park, MI

On line options, great customer service,

3 years ago

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Review Source

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Danuel Allen

Process went smooth to qualify. Never a problem with the payments.

3 years ago

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JOE SURDI Coram, NY

BECAUSE MY PAYMENT IS REALLY MUCH TO HIGH FOR MY SITUATION

3 years ago

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Kathryn G Patton Dubuque, IA

Difficult to work with and hard to understand

3 years ago

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Patrick Mansfield, TX

Terrible rates, no extensions without a charge

3 years ago

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