Name: StudentUniverse
Rating: 3.8

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Angelica Lucero Martinez Dobong-gu, 11

I am so happy they provide all the services to students, easy to access and navigate. The consumer services were super nice and were extremely helpful with all my requests.

2 years ago

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Khushi Sheth Piscataway, NJ

Overall, I thought the discounts for some of these flights were a steal however personally I couldn't get input my cyber monday promo code for some reason and there were some glitches and lagging when putting in my flight information.

3 years ago

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Uju Kamanu Seattle, WA

This site is so helpful, they start by confirming that you’re a student and from then on, you can get discounts on flights as well as hotels. They also give birthday rewards yearly!

3 years ago Edited July 25, 2022

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nicole yeom Sydney, NSW

Booked flight tickets in Dec for April trip, and today, we found out our flights got cancelled in Jan and we weren't even told so! Thank God my partner was contacting them first to update passport details. Otherwise, we would have ended up being at the airport in April only to be told the tickets got cancelled ages ago! When I questioned the agent that how come we weren't notified that our flights got cancelled, he said 'I don't know, maybe a system error'. Really, that's why both my partner and I didn't get emails at all??! When I asked if there is any other ticket, his reply was just simple 'None' followed by 'so what do you want to do?'. Are you serious!!!? Please don't use this company as they don't even have decency of notifying customers that flight has been cancelled. I feel very disgusted.

3 years ago

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Sam Mccleery ,

They are the worst travel company I have ever booked with. I purposely booked a flexible flight which cost me more, to be flexible with the covid pandemic. When I had to cancel my flight due to board changes they tried to charge me an extra $110 on top of the original fairs for my new flights when my new flights were already $560 cheaper than the new. Absolute rip off. They also applied false requirements to have to book before certain dates as well as travel before certain dates claiming it was the airlines, I checked with the airlines and no such deadline existed. Complete fraud, money grabbing company. Taking advantage of people during a pandemic, im just trying to see me family.

4 years ago

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T Markle Pleasant Prairie, WI

If I could give this company ZERO stars I would. Run away from this company, and do NOT book anything with them. They are a scam! Booked flight, and covid hit. They issued a "credit". If I had booked directly with the airline, I would have been given a refund. I just tried to use the credit to book another flight. They are charging me double for the flights. Hello?!? I can see the costs of these flights on "google flights". I asked why they are charging me double? They said it's because the original flight was deeply discounted which is a lie. We all have access to these flight costs. The discount was $20 and I only booked through Student Universe because my daughter's professor recommended this company. In addition, if my daughter gets sick and cannot make the new flight, she will not be able to re-book, and we will be out all of the money. What a scam. I called United Airlines, and they were polite and said, "We are so sorry, but we cannot help you because you booked through this travel agency, and we do not even know how much they charged you for the flight." I will NEVER EVER book with Student Universe again and will continue to post negatives reviews and will be filing a complaint with the BBB as well. SCAM ARTISTS!

5 years ago

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Chanel Taghdis Los Angeles, CA

I used student universe to purchase some flights and then corona virus happened. Okay, I understand that is not their fault. I had to have student universe communicate with the airline directly about whether I could get a refund, so beware if you ever need to communicate with the airline directly you cannot and have to go through this whole process. Again, not their fault so fine. My boyfriend and I had student universe request refunds for our flight which was cancelled BY THE AIRLINE. They said it can take up to 2 months for the airline to respond, fine. After 1 month I call to check if they have heard back and they say not yet. One month later, my boyfriend got his refund and I still haven't. I call again, and they tell me they never made a request for me. What incompetent staff is working there that the first time they said they are requesting it for both our flights and then the second time I call they tell me they haven't heard back, fail to mention they never made the request in the first place! SO THEN they made the request and let the airline know my travel partner has been refunded, which again I had to wait 2 more months and then I got an email saying they are offering me credit- not a refund. I call again to ask why the airline is only giving me credit when my boyfriend got his full refund. The person I talked to said that the airline still has not answered and that the email was simply stating I have an option to get credit if I want (did not sound that way in the email at all whatsoever) and honestly the staff is so incompetent that I don't know if I even believe that. The person I spoke to would not let me speak to the supervisor. I understand some things are not their fault and the fault of the airline, but the incompetence in handling this was horrendous. Never again will I use this site.

5 years ago

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Noura Nasser

Love Love Love great service and costumer service, fast response time, all around very helpful! Would recommend to anyone.

1 year ago

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Roi

I had some issues during the $25 flight sale and the customer service from the team that runs the Instagram social media account was priceless!

1 year ago

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Jillian McKie

StudentUniverse offered $25 flights which was amazing and I was able to fly home for the holidays with no issues! Thank you!!

1 year ago

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Taylor Stegman

It made it possible for me to go see my family for Christmas. Without this option, I don’t think I would’ve been able to afford it. Thank you!

1 year ago

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Della Tsivor

I like using student universe because some of the deals I find there, I can't easily or normally find on google flights or other flight agencies.

1 year ago

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Irena Nguyen

I just don’t like how the updated price increase was listed before I clicked on it and when I refreshed, the updated price didn’t show yet either.

1 year ago

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dbhat

The price is good,. But customer service is very bad and impolite. Will you allow me (Dinkar) in US to change the itinerary for my wife (Usha when she is in India if required? Simple question, but hard to get answer. I could have easily have chosen a different travel agent who would let me do this.

1 year ago

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B SJ

Good with limited emails. Customer is not bothered with endless emails on confirmation, route changes, options, upgrades etc.

1 year ago

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Evans Oteng

I received booking confirmation but later on I got another message that there was an error with my payment process as my bank did not allow the fare to be charged.

1 year ago

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Shifat Hossen

I am very much like this site as it is very student friendly and easy to purchase. I am very much optimistic in future flying

1 year ago

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Foo Shi Wen

not bad , cheap prices. Process is a little long-winded and unclear though. Did not realise I need to confirm that I received a booking confirmation and almost got my flight cancelled

1 year ago

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Emmanuel Ufuah

It took a bit longer than usual to find flights which I thought was strange. The person over the phone kept going back and forth to confirm that my flight was there.

1 year ago Edited May 8, 2024

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Lakshitha Ramanayake Mudiyanselage Piscataway, NJ

VERY GOOD AND EASY SERVICE. LOVE THE PRICE COMPARISON DISPLAYED MAKING IT EASY FOR US TO BOOK THE BEST OPTION AVAILABLE.

1 year ago

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Aislyn Simkins Enterprise, UT

StudentUniverse slayed so hard hooking me up with a cheap flight to the country I’m studying abroad in. Xoxo love ya’ll

2 years ago

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Esther WA

This is a helpful website to get ticket to see the world and I’m grateful for the one who created this to help we the students around the world.

2 years ago

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arisa saito

The website was a bit hard to navigate in terms of canceling or changing booked flights. However, the customer service representative I spoked with was very helpful.

2 years ago

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Mackenzie Williams Atlanta, GA

I liked how easy and efficient it was to book my flight. I also liked the different options that student universe offers.

2 years ago Edited October 30, 2023

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Alvian Erwansyah Corvallis, OR

everything is just super easy, but i cant used the apps version on my iphone, it keeps closing the app once i make reservation

2 years ago

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Teagan Frey Owen, WI

I liked looking at the variability of priced and dated when booking. I wish I could see whether or not my payment went through immediately though.

2 years ago

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anna koh Amherst, MA

was very easy to use. depending on how easy it is to check in closer to the travel date, i will be able to see if i'd use studentuniverse again.

2 years ago

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Nina Tran Buffalo, NY

Have discounts options for some fights that help students out. I wish there could be more options in the future open up!

2 years ago

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Maeesha Tasnim Naomi Brookline, MA

I liked the pricing but I faced some issues while making the payment. So I had to book over and over to check if my payment has been processed.

2 years ago

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Shubham Aggarwal

I am happy with the better flight combinations provided by the student universe and their customer care (on call) support as well.

2 years ago

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Bre Denver, CO

Easy transaction and customer service was friendly and no long waiting time. However I was told I was going to have to pay a certain amount and was charged $30 more. Very misleading!!

2 years ago

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Pranav Guruprasad

I liked the fact that the team was very meticulous with the booking. In addition, the response to emails sent were very quick, facilitating quick and efficient communication.

2 years ago

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CDL

So far so good. I still need to hear from Aer Lingus directly with the flight details but Student Universe has been a good service.

2 years ago

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Seva İvrendi Edirne, 22

when i tried to buy my tickets i had a card problem but student universe helped me to solve the problem and they returned my email very quickly. they were so concerned.

2 years ago

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Julia Claire DiCicco Stanford, CA

I was told to use student universe for a student discount through my school, but the price ended up being the same as buying it directly from the airline.

2 years ago

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Baylor Long Minneapolis, MN

I like how easy it was to compare different flights and shop around while being able to easily see the time changes etc.

2 years ago

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Alondra Gonzalez Streamwood, IL

I liked that they were kind, patient, and available to help me when I forgot to insert my student voucher code at the ticket transaction.

2 years ago

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Elena Stavenschi San Antonio, TX

I found the flight I was looking at a decent price compared to all the other third party websites such as goodleflights, edreams kayak

2 years ago

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Wyndon Harris Fort Worth, TX

Very fast and easy to use, I got exactly what I needed at a lower price than I expected. Would genuinely recommend this site.

2 years ago

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Aparnaa Senthilnathan Rochester, NY

I liked how there were discounts for many of the tickets, and it's the only website where we can afford tickets to flights across the world.

2 years ago

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Данил Никитин Istanbul, 34

Bought tickets, requested additional documents. They asked for a passport and a photo card on both sides. All provided. Correspondence continued for several days, I provided all the documents that were requested. As a result, my booking was cancelled. Money debited, no refund. StudentUniverse sends to airline, airline to StudentUniverse. Nobody can give an answer. No money left.

2 years ago

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Isaiah Mihekarakis Seville, SE

I really like that you are able to see flights for the days around your dates, just in case there is a cheaper option and their was in my case!

2 years ago

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WeiWei Palo Alto, CA

worst experience ever! I used my friend's credit card to pay but Care Protection Team asked credit card holder's ID, signed document and credit card photos. I submitted everything and still couldn't pay for the tickets. I got nothing more information but cancellation. After reactive the reservation, I couldn't see the trip on the APP. WORST EXPERIENCE EVER! WILL NEVER USE THIS WEBSITE AGAIN!

2 years ago

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Cathy Como, CO

No where on the web site did it say there would be no seat assignment until the day of check - in. For international flights, that's awful. When I called, referred to airlines. On hold with airline for 20 minutes and finally hung up. Price was good but would be willing to pay for seat assignment.

2 years ago

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Victoria Bungart Grand Ledge, MI

I like the variety of options that I could choose from. The options informative and while costly, helped me decide which booking fit for my study abroad trip.

2 years ago

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Mia Diaz Lorain, OH

I had a good experience overall. This site made purchasing tickets so much easier and cheaper. Plus customer service was awesome.

2 years ago

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Monisha Raju Kadimella King of Prussia, PA

When asked for the conformation of my flight I was asked to forfeit the cancellation fees. Instead a conformation mail should be sent for the booking.

2 years ago

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Isabella Rosales Syracuse, NY

I enjoy the ease of booking but wish Southwest flight times from Southwest matched the flight times from StudentUniverse.

2 years ago

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Neil Beech Guyton, GA

Positive: Great price. simple booking process. Negative: Never confirmed our seats ($10 fee each). Contacted Aer Lingus directly to pick seats for free.

2 years ago

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Rodrigo Camargo Juan L. Lacaze, CO

Great service! I purchased a trip to Spain very cheap, and within a day I got all the information that I needed. Amazing!

2 years ago