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Author: Kaitlyn Short

LAST UPDATED: February 13th, 2025

Key Details
  • Recently Investigated by the Humane Society
  • Wholesale Distribution for Pet-Related Merchandise
  • More Than 45 Years of Experience

Summary

Petland has been in the retail pet industry for more than 45 years. It is a leader in the animal care industry with its ongoing staff training programs, in-store animal husbandry systems, and community service programs aimed at giving homeless pets a home and preventing unwanted litters in the community. 

A Petland store carries a wide range of pet supplies from worldwide vendors. Pet owners can find small animal, reptile, bird, fish, cat, and dog products. 

Recently the Humane Society of the United States conducted an undercover investigation against Petland. Scroll down to learn more about their findings and what it means for Petland. 

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The Good

  • Petland Breeders & Breeder Requirements
  • Encourages Responsible Pet Owners
  • Protection Programs
  • Working At Petland

Petland Breeders & Breeder Requirements

One of Petland’s primary missions is to enhance the human-animal bond and provide life-long companions for its customers. Petland encourages the highest quality of pet care and is committed to improving conditions for all dogs in the communities the company serves.

Petland boasts that its puppies make healthy and happy family pets. Petland puppies come from the following sources:

  • USDA Licensed Breeders and Distributors
    • Breeders and distributors must have no direct violations on their latest inspection report. As of January 1, 2015, the policy extends to no direct violations in the previous 24 months.
  • Hobby Breeder as Defined by the Animal Welfare Act
    • Small-scale breeders who are dedicated to humanely raising their dogs.
  • Local Adoption Pets That Are Vet Checked
    • Puppies and kittens that come from a local animal shelter or members of a Petland community as a part of Petland’s Adopt-A-Pet program. Petland store operators work with local animal shelters and members of a community to find homes for homeless pets.

During Petland’s time in business, the company has been encouraging the betterment of breeders. Petland requires its breeders to comply with all federal, state, and local laws, as well as, maintain the Petland standards of breeding. The breeders need to uphold these standards to continue working with Petland:

  • Obtain a license from the U.S. Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS)
  • Consult a veterinarian providing proper medical care
    • The consulting vet must create a written program for the breeder to follow that ensures the health of the dogs is available for the USDA to inspect and review.
    • A breeder must maintain written veterinarian records of the medical care.
    • The vet must provide the vaccinations against diseases and parasites (Parvo, Distemper, Hepatitis, Rabies, internal and external parasites, etc.).   
    • Before arriving at a Petland store, every puppy will have received a minimum of two vaccinations against the major viruses.
    • Every puppy will be current on de-worming and preventatives against common parasites.
    • The vet will consult with the breeder team to provide proper nutrition, exercise, hygiene, and socialization for the puppies and dogs.
  • Safe and Comfortable Housing
    • Breeders must maintain structurally sound and protective housing that enables all dogs and puppies to stay warm, dry, and clean.
    • Breeders must protect animals from injury.
    • Animals must have enough room to walk, sit, and lie comfortably (free of urine and feces).
    • Housing must have convenient and easy access to fresh food and water.
  • Frequent Socialization and Exercise
    • During breeder visits, Petland makes sure the breeders provide plenty of opportunities for the dogs to exercise, both with other dogs and humans.
    • Puppies have an open area to run or a group area where puppies can play with each other.
  • State-Issued Health Certification
    • Every puppy sold to Petland must have a state-issued health certificate from the state of origin, signed and attested to by a licensed veterinarian.

Encourages Responsible Pet Owners

Petland stores boast being one of the most reputable breeders in the industry and one of the safest places to buy a puppy. The company standards go well above and beyond government and industry standards, and Petland doesn’t mind paying additional costs to maintain the highest-quality care for its animals. Petland even has a Pets-For-A-Lifetime policy. If a situation arises in which a pet parent can no longer take care of a Petland puppy, the company will help find that pet a new home. 

Protection Programs

Petland’s number one priority is to sell happy, healthy pets. The company not only prides themselves on the care of the pets while in the store but when a pet goes home with their new family. Petland has pet counselors who are available to assist pet owners whenever they have a question. This can include anything from which kind of dog food to buy or what vet care is necessary for a long and happy life. 

Petland is dedicated to matching the right owners with the right pets, and the company offers several programs to make sure a pet is ready to join the family.

  • Puppy and Kitten Health Warranty, which covers health and hereditary issues and concerns.
  • Puppy Resource Kit, local canine resources as well as important pet care information. Petland contains a DVD that offers training for housebreaking, socialization, and obedience.
  • Petland Enhanced Protection Program (PEPP), a strategic partnership combing a national microchip database registry with an Amber Alert type of service, providing extra protection for pets and the family.

Working At Petland

Those interested in working for a Petland store can search for job opportunities near them through the Petland store locator. The application process is relatively simple, job-seekers will fill out an online or in-store application (this will depend on the location) to become a staff member. The company is actively looking to hire professional retail employees in the franchise and company-operated locations. 

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The Bad

  • The HSUS Investigation
  • Limited Store Locations

The HSUS Investigation

The Humane Society of the United States recently conducted an undercover investigation against several Petland locations. The investigation took place between September 2018 and April 2019. According to the Humane Society, many of the animals at the stores were suffering from a variety of illnesses such as seizures, respiratory infections, parvovirus, etc. Many of the puppies and other animals who were sick were either treated by an untrained employee, left to die, or taken to the vet at the last minute resulting in euthanasia. One location encountered a puppy with canine parvovirus and continued to sell puppies to customers without informing them that their puppy may have come in contact with the infected puppy.

While Petland claims to get their puppies from reputable USDA Licensed Breeders and Distributors with no recent USDA violations, the investigation states that the company is “not checking state records on dog breeders or removing distributors from its supply chain even when some of them…...have been linked to issues like the Campylobacter disease outbreak.”

Limited Store Locations

Customers interested in visiting a Petland store will find that they are only located in the following states:

  • Alabama
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Michigan
  • Missouri
  • Nevada
  • New Mexico
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Wisconsin
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The Bottom Line

Petland states that the company is continuously striving to provide people with happy and healthy pets. The company even says that they offer some of the best veterinary care for its dogs and does not cut corners when it comes to the health and well-being of its animals. However, according to a recent HSUS investigation, several Petland stores bypass taking sick animals to the vet to avoid paying costly vet bills and treatments are assigned to staff members with no veterinary training.

Now each Petland location is individually owned, meaning not every site is run the same and therefore may not have any issues with selling sick or infected pets. If you have recently purchased a dog, cat, or another small animal from Petland, make a quick visit to the vet to ensure your new pet is healthy. Or if you are thinking of purchasing an animal from the company, look into a specific location to see if it has had any previous issues with sick animals.

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1.9

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52 Reviews

Review Breakdown

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21%

4 grade

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3 grade

0%

2 grade

2%

1 grade

77%

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Iamlove Iampeace Gilmer, TX

Our family purchased a puppy from Petland Tyler, Texas. This is the 1st time we have ever purchased an animal. We have always gotten our animals from the humane society. I can say without reservation that we spent hundreds if not thousands on vet bills due to medical issues with our animals we rescued. We did so because we loved them. I spent decades rescuing felines. I have been made to feel guilty wanting to have a specific breed of which I could not get unless I went to a reputable breeder and purchased said breed instead of adopting one from a shelter. Yes, I get it, there are hundreds of animals that need rescuing. I however have done my due diligence in rescues and I know that there is nothing wrong with the fact I wanted a particular breed and paid for our baby. I read all the horror stories that came from those who are against animal breeders, and that deem all breeders "puppy mills". I also read and understand there was an investigation that led to some very upsetting information in some locations of Petland, but that does not mean that all locations do as those locations were guilty of. I did not witness such things with my experience with Petland Tyler, Tx. I was treated with the utmost respect with excellent customer service. I was not approached with any pressing sales pitch. I knew what I wanted and was blessed to know they had the particular breed I was looking for. I was provided with all information that I sought after, all of my questions were answered. My baby was already microchipped, I was given a 14 day return policy, 1 month free pet insurance, connected with a top Veterinarian in nearby location, paperwork to show where my baby was vaccinated and a complete check up, information that led to 3 generations on my baby, a nice crate, water bottle, puppy pads, a bag of puppy food, puppy vitamins, shampoo, several toys, information on a reputable pet insurance company, AKC and microchip information. We were so impressed with Petland in Tyler, Tx, that 5 weeks later we returned to get another baby to be a companion for our 1st one. We are so grateful for Petland for helping us change our lives with such blessings. While I still advocate adopting animals, I will not judge those who desire a specific breed and purchase one from a breeder, or Petland for that matter. I appreciated the convenience of going through Petland to get our babies as going directly through a breeder can be time consuming, and leads to much unnecessary conversation about personal business that has absolutely nothing to do with my wanting a new puppy. I understand making sure the buyer is going to be a perfect fit for the puppy and making sure the puppy is going to a safe home, but that shouldn't take 15 phone calls and a 100 emails. I don't have time for that business. I wanted to give thanks to Steve S Petland Tyler, Texas who helped us with both of our babies!

1 year ago

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Rosanne Tetzlaff Germantown, WI

We purchased our Australian Shepherd puppy from Petland Racine when she was 10 weeks old. We have purchased puppies in the past from local breeders, breeders thousands of miles away, and we have adopted older dogs in the past from humane societies. No experience compares to that of our experience with Petland Racine. This was by far our best puppy purchase ever in the last 15 years of owning dogs. We were able to make an appointment with our puppy and we were greeted right away when we got there. The store was clean and the puppies were actively being bathed and examined by the staff behind the glass displays where the puppies are kept. We witness the puppies being fed, handled, and if there were any accidents while we were there, the staff cleaned them up immediately. They showed us videos of the staff personally visiting the breeders from which they purchase the puppies and they answered all questions we had. They allowed ample time for us to visit and evaluate our puppy before deciding to purchase her and bring her home. There was absolutely no pressure to buy our puppy and we were offered to be put on a list for another puppy in the future if we did not feel the puppy we scheduled to view was a good fit for us (of course she was, thankfully!) I cannot say enough good things about Petland Racine and its manager, Adam. Our puppy was injured (I witnessed it) while she was playing with her "roommate," which I requested because I wanted to see how she did with other dogs, as we have an older dog at home, and Petland covered the cost of X-Rays and a full vet exam and any pain medication she had to be on while she healed (she was fine after about 48 hours!) The price of our puppy was higher than any breeder we have ever purchased from, but we were willing to pay it because we recognized that our puppy was a real diamond in the rough. She is very healthy and well-adjusted, so to our family the price was worth it. They do offer financing as well for those who find the price to be "too steep." The vet that Petland recommended is phenomenal (Crawford Animal Hospital) and the facility there is clean and the staff is amazing. I have gotten all of our puppy's vaccines there and she is due to be spayed there this fall. Our puppy is the sweetest, most beautiful, gentle, friendly, and calm Aussie. She is doing so well with her basic obedience and is moving on to intermediate obedience in a few weeks. She is also being evaluated as a therapy prospect to work at our Children's Hospital in Milwaukee once she has completed obedience and Canine Good Citizen. I have had Aussies in the past that we purchased from breeders that had aggressive temperaments and ultimately had to be given back to the breeder after several years of trying to "train" the aggression out of them or be euthanized due to having bitten so many people - family members included. Petland gets a lot of bad reviews from individuals who have never had personal experience with their stores. So many people speculate or assume that Petland is a horrible operation and from my experience, it is the total and complete opposite. Please give Petland a chance. They produce amazing companions.

2 years ago

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Daisy's Mom West Bend, WI

We've had our dog (Chocolate Lab) for over a year and she is amazing. She has such a sweet demeanor, is not the least bit aggressive (you can literally put your hand in her food dish while she's eating, and does nothing) and is a wonderful addition to our family. I'm so tired of the smear campaign against Petland that I felt compelled to review. I was searching for a phone number and see so many whacko troll posts I could scream. Grow up and get a real hobby! If these people were as bad as claimed, my dog could NOT be as sweet as she is. She was there a month before I was able to decide/pick her up. They would have ruined her spirit in that amount of time.

3 years ago

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Pet Lover Valparaiso, IN

I had a wonderful experience at Petland. I called ahead to see if they had the puppy I was interested in. They did and they put her on hold until I can get there. I played with her for a little while I asked a lot of questions and they answered a lot of questions about the breeder and her health checks. I fell in love with her instantly, I paid cash and they even helped me pick out a few of the things she would need for the first few weeks. They then brought her out with a beautiful bow on her head. I did not go to their doctor I always have my own veterinarian and I took her there about three days after I got her home. She got a clean bill of health. And she’s doing wonderful with her two brothers. I am very happy. All the dogs we looked at at the shelters or either pitbull or some other aggressive breed. I was disappointed. So that’s why we made the decision to go to Petland.

4 years ago

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Laurie Milwaukee, WI

I just bought a beautiful chocolate and tan Miniature Schnauzer from Petland and had a great experience. I made an appointment to view Bruno with Alex and was greeted by an employee when I arrived and told he would be right with me. They have several private seating areas where you can meet puppies and make a decision on what puppy is right for you. I knew immediately when Alex brought this calm, affection 12 week old little boy out. He gave me time to visit and then asked if I wanted to take him home. Of course I said yes. He then took the time to walk me through the store and help me pick out things I would need. He was friendly and clearly enjoyed his job and loved animals. Once this was done we completed paperwork. Alex them helped me load all the goodies they give and things I bought into the car and latched Bruno into his seat belt. Since he’s been home the first night of potty training was a little rough but he’s already starting to understand going outside after only 3 days. He’s already adjusted and is the perfect mix of being playful and affectionate. Now to get the cat to accept him. Petland’s prices were quite a bit more than I’d seen in my search for private breeders, but I wasn’t comfortable picking a puppy out 800 miles away and having them shipped site unseen . There are also a lot of scammers out there so be careful buying a puppy this way. One of the breeders I talked to told me this. I’m happy with my decision to buy my forever friend from Petland.

4 years ago

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LKC, Pittsburgh, Pa ,

I have read some of the reviews posted and feel bad these people had bad experiences with Petland. Personally my experience with the store was satisfying. We adopted a mini goldendoodle in Dec, 2018 and have had no issues of illness with her at all. In fact she is a very healthy, happy, playful girl. When we went to the store that day all the staff was very welcoming and friendly. The store was very clean and all the puppies were very playful and healthy looking. No issues in purchasing her and taking her to her forever home. We hope to have her in our family many years to come. Years ago we purchased a long haired dachshund from Petland and she also was very healthy and happy and went on to live her life for 15 yrs. With all that being said, I would definitely recommend Petland for puppy adoption based on my experience there.

4 years ago

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Whitney Poe

Me and my children have been looking for a pup that fits us for a while. We live in Winston-Salem so I was sketchy about the ride being worth it. When we arrived we were able to play with some dogs and even made a decision. We were able to make a payment and walk away with the dog in no time. This was the best experience for me and my kids. Now we have a family pup we will love and cherish forever.

1 year ago

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Meital Eber Miami Beach, FL

TY Luanna 4 all your patience & help. We couldn't b happier & this is why its our 2x back 4 a dog. 7yrs ago-walked out with a 7 wk pomeranian, who is amazing as can b! & now, 10 wk pomsky is also amazing in every way. TY again for taking the time to helping not only our babies/puppies, find a happy & loving home, but for all that can hopefully get one too.

2 years ago

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Review Source

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R P

Crystal at Petland Woodlands , Texas was extremely knowledgeable and helpful. My wife and I had a very positive experience with this company purchasing our new little baby girl Maltese, and we noticed the animals appeared to be well cared for and happy. The cages were very clean and kept that way.

1 year ago

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Sheyla Fort Lauderdale, FL

Thank you Garfield for all of your help today(07/11/18) you are amazing! You helped us take a new family member home, you and your staff are amazing and greated us with smiles and warm welcomes. The service here is amazing. I promise you, that we will visit

6 years ago

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Christina Knoxville, TN

Best experience ever! I went to Petland 2 years after losing my red nose pitty and the manager Alyssa helped us find the perfect furr baby! Thank you Alyssa and Petland for all you do! You all are so amazing!!!!

3 years ago