Name: Turo
Rating: 1.4

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SHIVA ARUNACHALAM San Francisco, CA

Turo is not customer centric. They charged me with $300 for wear and tear on the tire rim that was not caused during my trip and refused to hear me out. The car owner also did not talk to me about it. Will avoid at all costs till they figure out a way to keep the customer front and center.

4 years ago

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Gregory collins Jonesboro, GA

I enjoy having the easy way to get something done and to book a vehicle for your pleasure Is the icing on a Turo Cake

4 years ago

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zef markaj North Miami Beach, FL

Terrible insurance. If anything happens to the car they will pay. Take pics an pray. They don't call, they send you straight to collections. They will take the persons that gives you the car side before yours. they're after your $$. If anything happens to the car you will pay. Im sure they will be out of business soon.

4 years ago

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Scott Denver, CO

This service was terrible - the system is definitely not "ready for prime time" :-( Absolutely NO help or assistance for this first time user, and the vehicle's owner is completely refusing to assist as well - STAY AWAY FROM TURO - it is NOT like an Uber or Lyft for rental vehicles (as we had heard).

4 years ago

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Amber Jacksonville, OR

We have used Turo several times. This was the first for using the Turo lot. It was easy to pickup and return the car.

4 years ago

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Sandy Jones Helper, UT

Was the best rental experience yet! Pickup and delivery were both done at curb, made it so convenient.

4 years ago

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Craig C. Williamsburg, VA

Great first time experience. I. Always a skeptic but I will use Turo again. The app made communication so easy.

4 years ago

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J.A. Powers Hopewell, VA

Easy to use. There is a good variety of vehicles to choose from. Communication with owners of vehicles is easy.

4 years ago

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Michael The Bronx, NY

Communication was very easy and simple with my host - made sure I had everything I needed to enjoy my trip !

4 years ago

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A Young Chicago, IL

beware policies that they have that you don't know about. there are policies on their site that you wouldn't even see until they have a situation whereby they need to extort money from you. look online and you'll see many similar stories.

4 years ago

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Shianne Durham San Diego, CA

Running a vehicle for memorial day for $60. Touro charged me $240. Which left me with no money on memorial day weekend. Thank you Turo. When trying to find out why I have these charges. Customer service told me we don’t see that charge. I don’t know. Poor poor poor customer service

4 years ago

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Rhaejon Ongers Walla Walla, WA

The services have always been so easy & accurate! I had a great experience using Turo in 2 cities now

4 years ago

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Jon Menlo Park, CA

Great experience. Much simpler and economical and more variety than traditional rental car services.

5 years ago

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Ray Oswego, IL

The app worked seamlessly, and everything about the transaction was great! Appreciate the reminders too!

5 years ago

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IULIA ZANOSCHI San Francisco, CA

If I could put 0 stars I would. The driver of my car got into an accident that was costing 1,700 to repair. Turo said they will only pay me 300 and the rest I should cover out of pocket and they asked him to pay them 500. So they are making a profit out of the accident?? Their insurance doesn’t cover anything. It’s a complete fraud

5 years ago

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Mark Galena, OH

Pickup and return were easy at Fine Auto Parking. The Jeep is a little older so it’s not in perfect shape but overall pretty good.

5 years ago

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Becky Manassas, VA

Very convenient service! I liked being able to decide which car I wanted and have all the prices, etc. up front.

5 years ago

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Jason Overland Park, KS

I rented a car that offered free delivery to my location. When they where not able to deliver I was told to driver 20 minutes to pick it up.. I did not have the time to so do so. They charged me a more then half the 80$ cancellation fee on a car that rented for 32 dollars a day. I was a loyal customer. NEVER EVER AGAIN

5 years ago

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Bryce Carrollton, TX

I never got my deposit back and I took care of everything I was supposed too car was back on time . Will never use this company ever again, you can’t even get into contact with anyone from Turo bc they are crooks. And plan on keeping your money it’s been over 2 months and I can evn log in anymore crooks I tell you !

5 years ago

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Alexis S Young-Hankerson Miami, FL

My experience was great. The car was clean and ready to go. No problem with the car. The host was nice and flexible.

5 years ago

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Ilia Brooklyn, NY

The owner of my rental car was amazing. Communication was easy and fast. Overall experience is great

5 years ago

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Jana lain

Improve customer service. A few times already ive been very inconvenienced however they try to make it up in the end with a credit towards another ride

5 years ago

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JOSE Jackson Heights, NY

Everything in general is all right with the company, but I found out that the costumer service by phone was slow, so please improve that part.

5 years ago

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M Chicago, IL

I had the most negative experience with this company. I was one hour late dropping off the car and Turo charge me a $75 late fee. Chatted with a representative and she accused me of trying to keep the car for free. I will not use this app again and am going to warn others against it. I have never been spoken to that way by a customer service rep.

5 years ago

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Marty Anderson Minot, ND

The communication was great, car was nice and price was very reasonable. My experience overall was excellent.

5 years ago

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Justin S Hartwell, GA

Made renting the right vehicle for the trip easy. Plus, you know the exact vehicle you are going to get.

5 years ago

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ThePeoplesChamp213 Bozeman, MT

Love this program. Renting cars that you can't normally rent from the typically rental companies is awesome!

5 years ago

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Keefe Cape Coral, FL

The communications platform is phenomenal. Everything was seemless with my renter. Will be using again.

5 years ago

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Joel Los Angeles, CA

It was fast and easy with the app very clean professional I would recommend this to my family and friends

5 years ago

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Shawn Hayden Hillsboro, OR

First time to use, amazingly easy. Using app was easy for searching and communication with Turo owner.

5 years ago

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Tony Person

Turo are a misleading service that messed me around for an entire morning and refused me access to their system and told me to reapply after 3-6 months. Absolutely a sham service. If you value good honest service don't go near these creeps. Their treatment of non-USA citizens is appalling and discriminatory.

5 years ago

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Kevin Standa Eden Prairie, MN

A painless process that allowed me to rent a fun car for the weekend without the hassle of the rental car counter.

5 years ago

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JeffJ Frederick, MD

Love the service and will use again in my next personal trip. Turo is the next Uber of car rentals!

5 years ago

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Adam Tempe, AZ

Easy process. It's actually cheaper in the end if you find the right car. There are some great options.

5 years ago

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Jessica Marquez San Francisco, CA

Turo was an easy process. I liked the fact that you are required to take photos prior and after of the vehicle. The app is easy to use!

5 years ago

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William Nunez Irvine, CA

Turo is great it’s really scary that if you do not record or take pictures of every inch of the car you could be accountable for any damage that you did not cause . My first experience was amazing but my second experience was a complete nightmare and very sceary all at the same time.

5 years ago

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Cameron Tucson, AZ

Great experience, car was ready when I arrived - clean and gased. Check in and out was easy and seamless!

5 years ago

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Jessica gamez Chula Vista, CA

Turo is a scam. They pull you in and it looks good. Then bam. They're charging your card for random fees. If you fart in a car and the owner wants to be can charge you for it. And they charge first and ask questions later. Do your homework this company is scandalous

5 years ago

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Marc Sonora, CA

Great service and very easy to use! The person I rented from made it very easy to pick up and drop off the car

5 years ago

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carmen1961 Plano, TX

Our reservation was cancelled 2 days before we were to fly into San Diego which caused us to have to rent a car from a local car rental company that charged an exorbitant amount because it was a holiday. I made an appointment to speak with someone from Turo and they cancelled that call as well. I would not trust my vacation with this service.

5 years ago

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Cristina Alonso North Miami Beach, FL

I rented a car with turo.. but the owner never came. I lost money for the uber I took to pick the car and my time. The owner is Nannette B in Sunny Isles Beach. Florida. Please never rent this car with this irresponsible person .

5 years ago

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Nate Shakopee, MN

Have used Turo two times. Both were pleasant experiences. Convenient, with vehicle owners who took great care of us.

5 years ago

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Gwen Pearl City, HI

Kendall was awesome and the car was great. Easy pick up and return. Kendall is my new go to when I come by Vegas.

5 years ago

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Billy Florence, AZ

Seem less interaction, half the price of a rental agency. Only downside is you have to hope the owner is punctual

5 years ago

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IanB Ruskin, FL

The whole experience from start to stop was just to easy to believe. It was all I expected and more.

5 years ago

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Mohamed Abushaban San Jose, CA

Great service, opportunity to try exotic cars, or even regular cars at a price that suits a lot of people.

5 years ago

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Ms. Johnson Louisville, KY

Very easy to use. Absolutely no hassels at all. Communication was great. Will definitely use in the future.

5 years ago

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Amanda Szymczak

Great experience both with pick up and returning! Our vehicle was exactly as described and communication was efficient

5 years ago

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Zach grumet Denver, CO

I returned the car at 1pm rather then 12 and turo charged me $75 extra. I only paid $150 for the entire rental to begin with. Very unfair business practice, I will not be renting again!

5 years ago

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Nick New York, NY

Cannot believe you penalized me for ‘late return’ of an hour over even though the owner and I coordinated this and they had no problem with it. Picking my picket over a technicality... negates the small amount of savings. I’ll be sticking with enterprise from now on.

5 years ago