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LAST UPDATED: February 16th, 2024

In 1977, owner Larry Potterfield started an ammunition company called Ely Ammunition Inc now known as MidwayUSA. This company sells a variety of quality hunting, ammunition, and firearm parts and accessories. 

Unlike most other firearm and firearm accessory distributors, MidwayUSA vends a large selection of gunsmithing supplies and equipment. The online store supplies products in the following categories: ammunition, gun parts, reloading supplies, optics, guns, shooting gear, black powder supplies, gunsmithing supplies, hunting gear, air guns, fishing, and camping. 

Keep reading our MidwayUSA review to learn more about the pros and cons of ordering guns and ammo through this company or skip to the MidwayUSA reviews.

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The Good

  • Excellent Customer Support
  • Detailed Reviews
  • Thorough Information

Excellent Customer Support

MidwayUSA delivers excellent customer support. They provide a live customer service chat, in-site emails, as well as a customer service hotline.

If a customer has a problem or question, they have plenty of ways to contact MidwayUSA to get their problem solved. MidwayUSA offers a detailed product description and reviews on all of the products they distribute.

Detailed Reviews

Customers are provided with the option of reading and leaving product reviews. 

All customers can rate the product and their experience based on a five-star scale and make comments on other users' reviews.

This reviewing option that MidwayUSA offers allows customers to interact with other customers to help each other get the most out of the products they are purchasing or thinking about purchasing.

The conversation program sets MidwayUSA apart from their online store competitors because they are essentially allowing for a transparent purchasing process for their customers.

Thorough Information

MidwayUSA presents thorough online information on all of the products they distribute in their shop.

This information includes product features, equipment, price information, policies and procedures, technical information, ballistics, shipping and delivery information, and even product videos.

With this offered information, customers can fully research the product and price through MidwayUSA before they decide to take action. Instead of having to do research on products on different sites or through a variety of means, customers are provided with everything they need to know about a product by MidwayUSA.

The company's product videos are especially unique and valuable — not many of MidwayUSA's competitors provide the videos or nearly as much business information.

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The Bad

  • No Warranties
  • Short Return Policy
  • Issues With Delivery

No Warranties

MidwayUSA does not provide warranties for its products. The company only provides a manufacturer warranty. This is not uncommon for distributors of firearms and ammunition, but it is also not in the customer's best interest.

Instead of being able to trust the MidwayUSA will back up its products, a customer has to rely on the manufacturer's service for that.

Meanwhile, some other online store competitors offer a lifetime warranty for certain products.

Short Return Policy

MidwayUSA has a 60-day return policy. That means that if a customer has an issue with a product they bought, they only have two months to get their money back.

After 60 days, MidwayUSA only offers exchanges or shop credit. The 60-day time period to get a full refund is lower than most of MidwayUSA's competitors. Customers should note that some items are not eligible for return. If you order a gun, gunpowder, boxer primer, black powder firearm, treestand, and/or ammunition, you can’t return the item due to safety concerns. 

Issues With Delivery

While MidwayUSA is very good at resolving problems, they tend to struggle with preventing those problems.

Products shipped and delivered are sometimes the wrong order or take too long to get to the customer. MidwayUSA resolves these shipping and delivery problems but does very little to prevent them or to take corrective measures to improve their process.

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The Bottom Line

MidwayUSA tends to be a dependable company to order from. The company has been active in the firearm and ammunition industry for several years longer than many other online stores.

MidwayUSA sells a variety of products and accessories including reloading supplies, outdoor gear, competitive shooting items, and more.

Their employees have an excellent track record of ensuring customer experience satisfaction by personally resolving any issues and by providing plenty of customer support. MidwayUSA claims that they focus on customer satisfaction, and they live up to that claim.

The rating program that they provide on their website for every product from past customers is another customer satisfaction plus-it provides customers with a mostly unbiased opinion of a product that they are looking to purchase.

As with almost any business, MidwayUSA has some bugs that still need to be worked out. If MidwayUSA were to provide better warranties and improve their delivery/shipping system, they would stand out even more in the firearms and ammunition industry. MidwayUSA is a well-recommended company that lives up to its reputation.

Have you ordered from MidwayUSA? Would you recommend it to a friend? Let us know by leaving a review below.

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Star Rating

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2.2

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103 Reviews

Review Breakdown

5 grade

25%

4 grade

4%

3 grade

1%

2 grade

5%

1 grade

65%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kip Miller Cartersville, GA

I'm a shopper. Bud's guns, Optics Planet, Bulk Ammo, Lucky Gunner. When I compare midway to the others, availability, quick shipping, associates that respond to your call, wide variety of products, they all fall short. I've been ordering from midway a couple of years. I like what yall have. Guns, scopes, red dots, ammo. Keep up the good work. I'm a captured customer. Thanks

1 month ago

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StLPro2A Brumley, MO

Have purchased from MidwayUSA since early 80s with ALWAYS a great experience. In those instances where something did not go as expected, maybe an order picking error or my ordering input or selection error, the issue was resolved always to my satisfaction without hesitation. Some indicate a bad experience with MidwayUSA. I would encourage them to look in the mirror, maybe re-consider how they themselves contributed to the mis-matched expectations. Larry and Brenda are the Good People in our society. You may find equally honest and customer oriented good people business owners, but you won't find anyone better. They put their money and energy where the rubber meets the road in serving customers and supporting Second Amendment and shooting related issues. I have consistently found their high values permeate the organization. They deserve the success that has found them. Larry is sincere in his commercials where he says, "Thanks for your business." Support MidwayUSA any chance you get.

2 years ago

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Timothy Marshall Gibsonia, PA

Happened to find a KAC SR-15 on their website. Midway USA was wonderful and don't have any complaints. As far as Knights Armament is concerned wonderful rifle, terrible company. They really cheapened up what you get for that high price. They changed the furniture to cheap Magpul MOE equipment. They changed the plastic Knights case to a cheap skinny 20 dollar case that you can't use if you put any optics on it. Mine was missing the QD sling mounts that you are supposed to get. I contacted them thinking they would send them to me. No they said they eliminated them when they changed the even though other are still receiving them.

2 years ago

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Bob Artz Hagerstown, MD

Just wanted to mention how Great this company is. Placed an order on Sunday June 30,2021 int the afternoon. Received an email almost immediately from Larry P saying he is a stickler for Fast shipping. On Monday Memorial Day received an email that my order had shipped. Was able to track my order saying it would arrive Thursday June 3 and it arrived midway as stated. I saved well over $50 on the items I ordered including a Muddy High back swivel blind chair for $69.99 regularly $ 99.99. With my Free Shipping I basically got 2 of my items Free based on my savings. Great company,Quality Products and Great Prices. Will buy from again. Thanks Bob Artz

2 years ago

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James Spencer Utica, NY

MidwayUSA is hands down one of the best online stores to use for anything firearm related. Their customer service is above and beyond anyone else. I recently had a shipment lost by USPS and with contacting Midwayusa they shipped out another item for me without any hassle. As I learned the original order was then found and on its way to me, they again intercepted the duplicate order for me so I didn't even have to bother with it. This is one example of many that I have of why they are an amazing company to do business with. I know I will always put them first in my list of companies I shop from online.

3 years ago

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Stephen Wood Kodak, TN

I ordered the "Do-All Blast Back Auto Resetting Rifle Target NM-500 Steel" from Midway as a gift for my son-in-law. The item arrived promptly however, the box was in the bad shape, obviously torn open by someone and hastily re-taped. One inch or so of the metal legs were protruding from the box. This is not something I could give as a gift. I used Midway's online return system, explaining in detail why I was returning the product and asking for a replacement. I immediately received a return authorization and shipping labels; no questions asked. I did return the product, shipping paid by Midway. Within a few days, a received notification that a replacement was on its way. It arrived yesterday in great shape. This feedback is about Midway and their customer service, not the product. I assume it is just fine. One cannot ask more of a company than Midway delivered. When I look for shooting or hunting gear in the future, Midway USA will be my first stop.

3 years ago

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Eric Peplinski

My experience is awesome, best price, fast shipping. I recently purchased a Sig Sauer Juliet Micro Magnifier to pair up with my Romeo Red Dot. Best price in the country, the box was sealed with Sig tramper proof seals. It was packaged well so that there would be no damage during shipping. The magnifier was in my hands with in 4 days, other purchases have gone well also.

1 year ago

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wakemaker1969 GA

Midwayusa is a great company. They deliver fast and package well. I read a lot of reviews on here and more than half the negative ones seem to be warranty which you agree to before hand, shipping which is almost always the shippers fault, and expecting ridiculous results from a company. I have only had a couple of orders go bad and they took care of me.

1 year ago

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SHAH Olney, MD

I do most of my shopping on MidwayUSA. They are reliable and even if at time they are a few dollars more expensive, I know my order will be delivered. Buyer Be Aware: The Economy Shipping may take very long not because of MidwayUSA but because of the shared shipping responsibilities between USPS and UPS. I suggest you pay a little more for shipping and skip the hassle of eco shipping. I love MidwayUSA and recommend them very highly.

2 years ago

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Samuel Steen Jacksonville, FL

I have bought lots of ammo, rifle scopes, binoculars, night scopes, an knives from Midway. They allow me to get notifications for ammo that is not in stock. I have purchased shotgun shells, handgun ammo, rifle ammo, and a wide selection of knives. I am impressed with the accuracy of Midway and the speed of processing, the side selection of products and a super web site that enables me to select exactly the kind of ammo I want to purchase.

3 years ago

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Aaron King Chicago, IL

Ups and usps lost my order from midway, didn’t receive it on date I should’ve..so I called midway and they immediately sent out a new order (same stuff I ordered the first time) and it was in my mailbox in less than 3 days with upgraded shipping. Midway is an exceptional company and has done nothing but impress me with their ability to restock inventory, fulfill orders and even make right of wrongs that weren’t in anyway their fault. Trust that midway will have your back, even through the worst.

3 years ago

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Tx Mike Eagle Lake, TX

I have been a long time customer and have found the service to be very good. Their prices are fair and in the very few incidences I've had with problems in shipment, the issue has been resolved quickly and to my satisfaction. I purchase a lot of sporting goods on line and I have yet to find a company that is as good as MidwayUSA. I simply do not understand these negative reviews.

3 years ago

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Michael , IL

I read all the bad reviews on this website and ordered based on the few recent good results. I will be ordering again, best experience I've had cutting ammo online living in Illinois. I ordered a case of 1000 rounds of 223 on 9/16/20 and it delivered today 9/17/20. It was priced right and I've never had faster shipping than this with any company before, even with the covid nonsense. It was priced fairly at .58 cents a round imine these people gouging $1.00 plus a round everywhere.

3 years ago

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David Wood Houston, TX

I've never had a bad experience with them! All my orders have been right and on time! I just returned a knife I had some problems with and they replaced it and I got a refund! The knife was on sale for a lower price. Great people.

1 year ago

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Dr. James Woodyard Woodstock, GA

I have ordered 45 - 90 ammo a few times over the last 5 years because I cannot find it in Atlanta. My experience with Midway has been excellent. No problems with shipping. Once it has been shipped it is on the carrier to get to customers in a reasonable amount of time. That would not be the fault of Midway. I am getting ready to order again.

2 years ago

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John Burnside Colorado Springs, CO

I use Midway for many of the specialized items I need for my firearms and reloading components. Their prices are sometimes a bit higher than what I like but I can get what I need without searching out several stores. Selection is sometimes a bit sparse when everyone is trying to horde stuff but that happens everwhere.

4 years ago

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Daniel Matthews Mocksville, NC

I messed up my order, and called back the next day and the representative named Josh took great care of me! Thank you so much Josh and Midway USA for providing great products and excellent customer service!

2 years ago

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Mike O'Reilly Vallejo, CA

I've been ordering from MidwayUSA for a long time now and have never had a issue with them. I order everything from clothing to reloading supply. They are very prompt and and ship as soon as possible.

3 years ago

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Rustys777 Morganton, NC

I've only placed 2 orders but the first shipped and arrived quickly for the times and was high quality and I placed an order last night that was shipped today

2 years ago

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DD outdoors Norcross, GA

They had exactly what I was looking for and it was a very reasonable price. I bought it and it was shipped and delivered within the exact time that was quoted.

3 years ago

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Beeman9212 Imperial, MO

First time buyer,great experience ,ordered Sunday had package Tuesday Would definitely buy again great online seller . AAA-PLUS

1 year ago

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Fred Frontino Mesa, AZ

I've been buying from Midway USA for about 30 years. They have great customer service, prices, and selection. I highly recommend them.

2 years ago

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Jesse Rice Biloxi, MS

Midway USA has all the reloading and gun cleaning equipment I need. I've always received top quality equipment and service. Thank you Midway USA.

4 years ago

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Phil R Northfield, OH

Great Customer Service, extremely fast Shipping and products I ordered 8 in all were excellent. It doesn’t get much better than that.

4 years ago

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Quentin Jones Eagle Mountain, UT

I have had great experience time after time with midway....super fast shipping....they have gained a long term buyer

3 years ago

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Mike Grinager Flint, MI

I have only praise for Midway USA. My last order arrived days early.

2 years ago