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MidwayUSA

Is This Your Business?
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103 User Reviews
LAST UPDATED: February 16th, 2024

In 1977, owner Larry Potterfield started an ammunition company called Ely Ammunition Inc now known as MidwayUSA. This company sells a variety of quality hunting, ammunition, and firearm parts and accessories. 

Unlike most other firearm and firearm accessory distributors, MidwayUSA vends a large selection of gunsmithing supplies and equipment. The online store supplies products in the following categories: ammunition, gun parts, reloading supplies, optics, guns, shooting gear, black powder supplies, gunsmithing supplies, hunting gear, air guns, fishing, and camping. 

Keep reading our MidwayUSA review to learn more about the pros and cons of ordering guns and ammo through this company or skip to the MidwayUSA reviews.

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The Good

  • Excellent Customer Support
  • Detailed Reviews
  • Thorough Information

Excellent Customer Support

MidwayUSA delivers excellent customer support. They provide a live customer service chat, in-site emails, as well as a customer service hotline.

If a customer has a problem or question, they have plenty of ways to contact MidwayUSA to get their problem solved. MidwayUSA offers a detailed product description and reviews on all of the products they distribute.

Detailed Reviews

Customers are provided with the option of reading and leaving product reviews. 

All customers can rate the product and their experience based on a five-star scale and make comments on other users' reviews.

This reviewing option that MidwayUSA offers allows customers to interact with other customers to help each other get the most out of the products they are purchasing or thinking about purchasing.

The conversation program sets MidwayUSA apart from their online store competitors because they are essentially allowing for a transparent purchasing process for their customers.

Thorough Information

MidwayUSA presents thorough online information on all of the products they distribute in their shop.

This information includes product features, equipment, price information, policies and procedures, technical information, ballistics, shipping and delivery information, and even product videos.

With this offered information, customers can fully research the product and price through MidwayUSA before they decide to take action. Instead of having to do research on products on different sites or through a variety of means, customers are provided with everything they need to know about a product by MidwayUSA.

The company's product videos are especially unique and valuable — not many of MidwayUSA's competitors provide the videos or nearly as much business information.

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The Bad

  • No Warranties
  • Short Return Policy
  • Issues With Delivery

No Warranties

MidwayUSA does not provide warranties for its products. The company only provides a manufacturer warranty. This is not uncommon for distributors of firearms and ammunition, but it is also not in the customer's best interest.

Instead of being able to trust the MidwayUSA will back up its products, a customer has to rely on the manufacturer's service for that.

Meanwhile, some other online store competitors offer a lifetime warranty for certain products.

Short Return Policy

MidwayUSA has a 60-day return policy. That means that if a customer has an issue with a product they bought, they only have two months to get their money back.

After 60 days, MidwayUSA only offers exchanges or shop credit. The 60-day time period to get a full refund is lower than most of MidwayUSA's competitors. Customers should note that some items are not eligible for return. If you order a gun, gunpowder, boxer primer, black powder firearm, treestand, and/or ammunition, you can’t return the item due to safety concerns. 

Issues With Delivery

While MidwayUSA is very good at resolving problems, they tend to struggle with preventing those problems.

Products shipped and delivered are sometimes the wrong order or take too long to get to the customer. MidwayUSA resolves these shipping and delivery problems but does very little to prevent them or to take corrective measures to improve their process.

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The Bottom Line

MidwayUSA tends to be a dependable company to order from. The company has been active in the firearm and ammunition industry for several years longer than many other online stores.

MidwayUSA sells a variety of products and accessories including reloading supplies, outdoor gear, competitive shooting items, and more.

Their employees have an excellent track record of ensuring customer experience satisfaction by personally resolving any issues and by providing plenty of customer support. MidwayUSA claims that they focus on customer satisfaction, and they live up to that claim.

The rating program that they provide on their website for every product from past customers is another customer satisfaction plus-it provides customers with a mostly unbiased opinion of a product that they are looking to purchase.

As with almost any business, MidwayUSA has some bugs that still need to be worked out. If MidwayUSA were to provide better warranties and improve their delivery/shipping system, they would stand out even more in the firearms and ammunition industry. MidwayUSA is a well-recommended company that lives up to its reputation.

Have you ordered from MidwayUSA? Would you recommend it to a friend? Let us know by leaving a review below.

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User Reviews

Star Rating

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2.2

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103 Reviews

Review Breakdown

5 grade

25%

4 grade

4%

3 grade

1%

2 grade

5%

1 grade

65%

Sentiment Criteria

Value

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Quality

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Service

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Kip Miller Cartersville, GA

I'm a shopper. Bud's guns, Optics Planet, Bulk Ammo, Lucky Gunner. When I compare midway to the others, availability, quick shipping, associates that respond to your call, wide variety of products, they all fall short. I've been ordering from midway a couple of years. I like what yall have. Guns, scopes, red dots, ammo. Keep up the good work. I'm a captured customer. Thanks

2 months ago

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Sam W Wills Point, TX

I have done business with Midway for many years but over the past year or so their service has declined dramatically, especially customer care. I placed an order on 12/20/23 which was lost in transit. UPS admitted it was lost and issues a case number but stated I needed to contact Midway with the case number and have them initiate the search. When I contacted Midway, they refused to do so until another 14 days had passed, stating "it would probably show up within that time". Ultimately, I have to wait 3 weeks plus to start the search. Due to time constraints, I had to track down the items elsewhere and purchase them elsewhere. Midway was once a good dependable, customer-oriented company but apparently, they have become too big to worry about the customer anymore or providing good customer service.

3 months ago

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StLPro2A Brumley, MO

Have purchased from MidwayUSA since early 80s with ALWAYS a great experience. In those instances where something did not go as expected, maybe an order picking error or my ordering input or selection error, the issue was resolved always to my satisfaction without hesitation. Some indicate a bad experience with MidwayUSA. I would encourage them to look in the mirror, maybe re-consider how they themselves contributed to the mis-matched expectations. Larry and Brenda are the Good People in our society. You may find equally honest and customer oriented good people business owners, but you won't find anyone better. They put their money and energy where the rubber meets the road in serving customers and supporting Second Amendment and shooting related issues. I have consistently found their high values permeate the organization. They deserve the success that has found them. Larry is sincere in his commercials where he says, "Thanks for your business." Support MidwayUSA any chance you get.

2 years ago

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Timothy Marshall Gibsonia, PA

Happened to find a KAC SR-15 on their website. Midway USA was wonderful and don't have any complaints. As far as Knights Armament is concerned wonderful rifle, terrible company. They really cheapened up what you get for that high price. They changed the furniture to cheap Magpul MOE equipment. They changed the plastic Knights case to a cheap skinny 20 dollar case that you can't use if you put any optics on it. Mine was missing the QD sling mounts that you are supposed to get. I contacted them thinking they would send them to me. No they said they eliminated them when they changed the even though other are still receiving them.

2 years ago

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Bob Artz Hagerstown, MD

Just wanted to mention how Great this company is. Placed an order on Sunday June 30,2021 int the afternoon. Received an email almost immediately from Larry P saying he is a stickler for Fast shipping. On Monday Memorial Day received an email that my order had shipped. Was able to track my order saying it would arrive Thursday June 3 and it arrived midway as stated. I saved well over $50 on the items I ordered including a Muddy High back swivel blind chair for $69.99 regularly $ 99.99. With my Free Shipping I basically got 2 of my items Free based on my savings. Great company,Quality Products and Great Prices. Will buy from again. Thanks Bob Artz

2 years ago

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James Spencer Utica, NY

MidwayUSA is hands down one of the best online stores to use for anything firearm related. Their customer service is above and beyond anyone else. I recently had a shipment lost by USPS and with contacting Midwayusa they shipped out another item for me without any hassle. As I learned the original order was then found and on its way to me, they again intercepted the duplicate order for me so I didn't even have to bother with it. This is one example of many that I have of why they are an amazing company to do business with. I know I will always put them first in my list of companies I shop from online.

3 years ago

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Stephen Wood Kodak, TN

I ordered the "Do-All Blast Back Auto Resetting Rifle Target NM-500 Steel" from Midway as a gift for my son-in-law. The item arrived promptly however, the box was in the bad shape, obviously torn open by someone and hastily re-taped. One inch or so of the metal legs were protruding from the box. This is not something I could give as a gift. I used Midway's online return system, explaining in detail why I was returning the product and asking for a replacement. I immediately received a return authorization and shipping labels; no questions asked. I did return the product, shipping paid by Midway. Within a few days, a received notification that a replacement was on its way. It arrived yesterday in great shape. This feedback is about Midway and their customer service, not the product. I assume it is just fine. One cannot ask more of a company than Midway delivered. When I look for shooting or hunting gear in the future, Midway USA will be my first stop.

3 years ago

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Eric Peplinski

My experience is awesome, best price, fast shipping. I recently purchased a Sig Sauer Juliet Micro Magnifier to pair up with my Romeo Red Dot. Best price in the country, the box was sealed with Sig tramper proof seals. It was packaged well so that there would be no damage during shipping. The magnifier was in my hands with in 4 days, other purchases have gone well also.

1 year ago

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wakemaker1969 GA

Midwayusa is a great company. They deliver fast and package well. I read a lot of reviews on here and more than half the negative ones seem to be warranty which you agree to before hand, shipping which is almost always the shippers fault, and expecting ridiculous results from a company. I have only had a couple of orders go bad and they took care of me.

1 year ago

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SHAH Olney, MD

I do most of my shopping on MidwayUSA. They are reliable and even if at time they are a few dollars more expensive, I know my order will be delivered. Buyer Be Aware: The Economy Shipping may take very long not because of MidwayUSA but because of the shared shipping responsibilities between USPS and UPS. I suggest you pay a little more for shipping and skip the hassle of eco shipping. I love MidwayUSA and recommend them very highly.

2 years ago

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Samuel Steen Jacksonville, FL

I have bought lots of ammo, rifle scopes, binoculars, night scopes, an knives from Midway. They allow me to get notifications for ammo that is not in stock. I have purchased shotgun shells, handgun ammo, rifle ammo, and a wide selection of knives. I am impressed with the accuracy of Midway and the speed of processing, the side selection of products and a super web site that enables me to select exactly the kind of ammo I want to purchase.

3 years ago

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Aaron King Chicago, IL

Ups and usps lost my order from midway, didn’t receive it on date I should’ve..so I called midway and they immediately sent out a new order (same stuff I ordered the first time) and it was in my mailbox in less than 3 days with upgraded shipping. Midway is an exceptional company and has done nothing but impress me with their ability to restock inventory, fulfill orders and even make right of wrongs that weren’t in anyway their fault. Trust that midway will have your back, even through the worst.

3 years ago

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Tx Mike Eagle Lake, TX

I have been a long time customer and have found the service to be very good. Their prices are fair and in the very few incidences I've had with problems in shipment, the issue has been resolved quickly and to my satisfaction. I purchase a lot of sporting goods on line and I have yet to find a company that is as good as MidwayUSA. I simply do not understand these negative reviews.

3 years ago

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Michael , IL

I read all the bad reviews on this website and ordered based on the few recent good results. I will be ordering again, best experience I've had cutting ammo online living in Illinois. I ordered a case of 1000 rounds of 223 on 9/16/20 and it delivered today 9/17/20. It was priced right and I've never had faster shipping than this with any company before, even with the covid nonsense. It was priced fairly at .58 cents a round imine these people gouging $1.00 plus a round everywhere.

3 years ago

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Kevin Collins Appleton, WI

Super fast shipping, good communication and accurate order. Bad packaging. I placed an order and the items were just put loose in a large box without any space filler such as bubble wrap to take up the loose space. Items banged around and broke open. Response was....we'll make a note of it......

6 months ago

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David Wood Houston, TX

I've never had a bad experience with them! All my orders have been right and on time! I just returned a knife I had some problems with and they replaced it and I got a refund! The knife was on sale for a lower price. Great people.

1 year ago

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Dr. James Woodyard Woodstock, GA

I have ordered 45 - 90 ammo a few times over the last 5 years because I cannot find it in Atlanta. My experience with Midway has been excellent. No problems with shipping. Once it has been shipped it is on the carrier to get to customers in a reasonable amount of time. That would not be the fault of Midway. I am getting ready to order again.

2 years ago

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John Burnside Colorado Springs, CO

I use Midway for many of the specialized items I need for my firearms and reloading components. Their prices are sometimes a bit higher than what I like but I can get what I need without searching out several stores. Selection is sometimes a bit sparse when everyone is trying to horde stuff but that happens everwhere.

4 years ago

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Daniel Matthews Mocksville, NC

I messed up my order, and called back the next day and the representative named Josh took great care of me! Thank you so much Josh and Midway USA for providing great products and excellent customer service!

2 years ago

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James crawford Rogers City, MI

Yet another shipping issue. Midway customer service likes to blame UPS when it is obviously their own fault. I have had numerous shipping issues over the years. The customer service department does little to help and likes to shift responsibility. You are not allowed to speak with a supervisor or manager. The escalation department states that they are the last stop in the escalation path. Dealing with their customer service is infuriating. I have been put in an 18 day holding pattern where I cannot even cancel my order. The tracking info says label created. UPS states they are not in receipt of the package. Of course Midway says it is shipped even though the tracking information does not exist.

2 years ago

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Mike O'Reilly Vallejo, CA

I've been ordering from MidwayUSA for a long time now and have never had a issue with them. I order everything from clothing to reloading supply. They are very prompt and and ship as soon as possible.

3 years ago

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Gerald Barletta Cambridge, MA

Midway offers many products but most are out of stock. Their shipping is extremely bad, charges for premium shipping ends up in Mail innovations through USPS snail mail. They DO NOT except returns on most products, or the return process will take weeks. Bass Pro, Cabela’s, Guns international or your local dealer is better to deal with. Their customer service will give you a generoblow off and apologize with being left in the same predicament.

1 year ago

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Robert Leyshion Phillips, ME

If I could give Midway USA a negative star , I would. Used to be a good company about 20 years ago. Their prices are now about on par with Sportsman's Warehouse and Cheaper than Dirt. Their prices are ridiculous, Customer service is non existent. I like the monthly scam they pull in every mailer, advertising a Vortex scope for a price that's hundreds less than anyone else, and when you try to buy it, don't you know someone just bought the last one. It's all b.s., probably never had one to sell at that price to begin with anyway. See ya Potty Boy. Bruno's and Grafs has these clowns beat by miles. Don't waster your hard earned $$$. Stay away!

1 year ago

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kevin Hampton Franklin, OH

Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it.

1 year ago Edited November 7, 2022

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Michael Scott Pflugerville, TX

I have ordered from midway time and time again. NEVER an issue. I'm very appreciative of the products they supply. This time has left a bad taste in my mouth. As you can tell by the attached photo, I ordered two different types of 22lr bullets. No packing paper, no tape on the ends of the boxes. Just thrown in the box. The 22 boxes came open and scattered the 22lr bullets all mixed up in the box. The two different bullets look identical with the same stamp on the bottom. No way to tell the two different bullets apart to put them in the correct boxes. Very poor customer service and very inconsiderate on the part of the person who loaded the order. Midway says they are sorry, but they only replace or refund for an item missing. In other words, "we don't care." On top of this when they responded they addressed their email to a totally different name than mine.

1 year ago

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Pav Ilion Phoenix, AZ

Birthday Pricing? Veteran promotions? LAW Enforcement? No keep moving along... they claim just as any company uses deceptive tactics are used...that birthday pricing is not offered on all but most of products...hahaha...nice one...on 1 out of 100 products? Maybe. Really makes you really waste time on here to find some sort of deal..waste of time imo. No discount for vets or law enforcement? Embarrassing...since you don't offer the lowest prices, you'd figure you give a break to the people who protected the freedoms of your deceptive business practices. I'm glad I find out what you're all about early on.

2 years ago

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Sing Shreveport, LA

I ordered a flashlight from Midway Mon evening, last night, for $319.00, shipping $9.60. Moments later I discovered they had another product I'd been looking for, so I ordered it, $77.99, shipping was $11.50. Then I thought, why pay shipping twice, if I'd ordered them together it would be one price for shipping. So, I immediately emailed, the same Mon evening, asking that the items be shipped together. They emailed back the next morning: "I apologize, but we are not able to combine orders that were place(d)sic separately. These orders have also shipped and are not able to be canceled." They already shipped by 9 am the next day?? And notice the kicker, "they are not able to be cancelled." So not only won't we accommodate, but you can't do anything about it so don't even try. Yet their vision is: Our Vision To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers. Next time I'll be using Amazon, they has the same product for less, and their shipping times are half that of Midway, AND they combine orders without being asked. Midway's "Vision" and the way they actually treat their customers do not match up. They have lost my respect. I spent $412.00 and they want to be sticklers over a measly $10.00 shipping fee? They had an opportunity to make a good customer a better one, but they decided they'd rather stick it to 'em. I'll be taking my business elsewhere in the future Midway.

2 years ago

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Bob Burgess Dacula, GA

I ordered a Crimson Trace DS-124 from Midway. It came as expected. I read the instructions, installed it with no problem. When almost finished I realized I was missing a screw. There was supposed to be two in the pack. I contacted Midway. I expected them to send me one. Instead, the suggested that I send the entire thing back or contact Crimson Trace directly. They just blew me off. I contacted Crimson Trace and have not received a reply yet. But you know, I did not buy it from Crimson Trace, I bought it from Midway. I think pretty poor response and customer service answer. Good customer service would have been for Midway to get what I needed and deal with it on their end. It is really ridiculous. How hard is that to take care of a customer?

2 years ago

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Robert Messerschmidt Dayton, OH

I have purchased thousands of dollars of merchandise from MidwayUSA over the years but lately the price gouging has been too much. Case in point, bought SK ammo from another retailer for 262 dollars for 4 bricks. If I had purchased from Midway it was 139 per brick after shipping. I puchased 200 grain berger bullets from Brunos, cost was 129 dollars for 200 after shipping. If I had purchased from Midway the cost would have been 186 dollars after shipping.

2 years ago

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joeycaps Arcata, CA

I just recently got involved with black powder shooting. I bought a cap and ball revolver from Midway online. however on 12/13/21 , when I called customer support and spoke with Becca I was told she couldn't tell me the size percussion caps I needed, because she didn't know and wasn't allowed to give me any information on the accessories I needed for my particular gun for legal and safety reasons, Amber told me the same thing I'm sending it back and will buy from another seller. this was the worst customer service I experienced in the last 15 years. I recommend buying your black powder firearms and accessories someplace else.

2 years ago

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Steven Andrews West Jordan, UT

Purchased a firearm from Midway USA in September of 2021 that had been out of stock for at least 3 months. When I received the firearm though a local FFL, the 2 magazines that were supposed to come with the firearm were missing. the first time I contacted customer service they apologized and sent me a $25 gift certificate, but no indication that I would receive the missing items. When I contacted them the second time, the more or less told me that it was my problem and I would have to resolve the problem with the manufacturer. Midway USA customer service does not exist. I will never purchase another item from this company and I suggest others do the same.

2 years ago

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Steve S Rockford, IL

Customer service is non existent. When you do contact customer service they immediately start lying. 2 times in past 2 years had issues with them. The last time ordered thru Amazon. Picture of item includes Lee Alox. When item showed up minus Alox they sent email saying Amazon would not allow them to ship. That is bold faced lie. Amazon sells Lee Alox by itself. Then after confronting Midway about their lie, then they still tried blaming Amazon saying the system was messed up. Real simple Solution just ship me the Lee Alox. Guess they would rather lose a customer than take care of them. Their customer service model must be take the money and screw the customer .

2 years ago

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KAT Buckeye, AZ

Have used them several times during the pandemic. Price better than local. Shipping was prompt. I have had no issues. Shipping a bit expensive, but still cheaper than local price gauging.

2 years ago

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Rustys777 Morganton, NC

I've only placed 2 orders but the first shipped and arrived quickly for the times and was high quality and I placed an order last night that was shipped today

2 years ago

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webshopper Ellicott City, MD

Midway has jumped on a price gouging wagon. E.g. ammo is up to 300% markup compared to Cabela's. This the seller that abuses the situation with ammo shortage. They have been sitting on their supplies knowing that prices would be rising. And not only ammo. Just noticed Lee hand press kit that used to be $53 just a month ago, now costs $78.99. Inventory is managed very poorly. This seller makes all the sales starting with Thanksgiving until Christmas. Most of the year, they rarely have anything useful. They give me birthday prices when holidays are over and every year I browse their site every day for two weeks and everything is out of stock. They may just shut down their internet domain and activate it by Thanksgiving and I would not even notice.

3 years ago

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paul Youngsville, NC

I ordered a package on 12/05/20 and paid $6.10 shipping on a package that weighted less that 1/2 lb. it was shipped 2 days after ordering. Tracking the package it was turned over to the USPS 40 miles form my house on 12/12/20 and then all information disappeared. Said tracking number could not be found. Now on 12/18/20 6 days later the package shows up 120 miles from my house. 13 days after ordering the package i still don't have it and don't know if or when I will ever get it. I know you will think this is not Midways problem but I feel if you are going to charge me shipping you should ship it in a way I will receive it in an acceptable time. Not through 2 or 3 different ways. I also ordered a product one night at 1:00 AM and when checking the order I realized I had picked the wrong item. I immediately went back in to change and it said the product was already in the process of being shipped. Less than 15 minutes had passed after the order. But I could change it for a $20 charge. this was on a $30 item. Well I didn't change it and i will not be shopping ay Midway any longer. Your experience may be different but this is not the only 2 issues I have had with them. Just beware. They have lost me for a customer.

3 years ago

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DD outdoors Norcross, GA

They had exactly what I was looking for and it was a very reasonable price. I bought it and it was shipped and delivered within the exact time that was quoted.

3 years ago

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Gary Griffith Shelton, CT

This is the worst company that I have ever delt with on the internet. Non existent customer service\support that most convienently is blamed on covid 19. No phone support, no live chat support and apparently no response to 4 emails. Got an email confirmation from midway that my items shipped with a ups tracking number and a link on their email directly to ups. Problem is ups had no record of the shipment. They surely had enough manpower to charge my amex card but not enough to answer the phone, have a live chat or respond to a customer's email requests (4). This company just sucks and will never see another dime from me. Beware anyone who chooses to do business with midway usa.

3 years ago

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FM2 Memphis, TN

I have used MidwayUSA once before. Even then their shipping was slow. This time I placed an order with MidwayUSA for 500 rounds of ammo. They shipped it to the wrong state and city (how does that happen?) resulting in my order eventually being returned to MidwayUSA. I had to research what went wrong (something I would expect MidwayUSA to do) and alerted MidwayUSA of their mistake. Instead of MidwayUSA correcting their mistake and redirecting the package in mid-shipment to my address (UPS provides this service) or reshipping my "paid-for" order immediately to my address after MidwayUSA receives the returned package, MidwayUSA told me I had to reorder this product and then they would ship the "reorder" to me. MidwayUSA is now out of stock for this product (as is everyone else now and why I paid more to MidwayUSA to get it) and has no idea when they will have this product in stock again. So how am I suppose to reorder this product from MidwayUSA as instructed? Bottom line, I'm not getting what I ordered and paid for initially. And MidwayUSA claims "Customer Satisfaction is our #1 goal...". What a joke! I would NOT recommend ever using MidwayUSA for purchasing anything online.

4 years ago

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lloyd Beauchamp Gainesville, FL

Disappointing shipping department and customer service, loose packed ammo containers with some desiccant tins. Cans were fine, the desiccant tins were fairly destroyed but I didn't know it as they were sealed in an aluminum pouch and I didn't need them immediately. Opened the first one (after 90 days) and the desiccant beads went everywhere, the tin was destroyed, like you took a hammer to it. Midway refused to correct the issue stating I didn't identify the problem within 90 days. May be the policy, but doesn't sit well with me. If you buy from these folks watch your orders carefully. If ordering something even sort of fragile consider having it shipped separately. I'll trade elsewhere in the future. Good luck!

4 years ago

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Dean Harris Lindale, TX

I have been trying to leave a negative review about the NRA on MidwayUSAs' website for over a month now and I have had no results. I have tried 4 or 5 times to post this review on MidwayUSAs' website and they seem to be refusing to post it at all. They say that the review will be posted within 3-7 days. There are only 7 negative reviews about the NRA, all older than a year old. I did see that there are much newer positive reviews. The newest one is 3 days old as of now. I guess it's ok to accept the positive reviews, just not the negative ones. Way to go MidwayUSA! I really love your balanced ethics. I guess the reviews are ok as long as YOU agree with them!

5 years ago

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Dennis Felts Hamilton, OH

Midway usa has turned into a ridiculously overpriced not customer friendly business. I emailed them about a price of an item recently that they were overpriced by around 130 dollars compared to other sellers. They simply emailed me back and said that was the manufacturers pricing. Completely absurd

11 months ago

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James Douglas Denver, CO

When someone places an order, ship it you idiots!When using a PO Box for shipping, said person is already verified by the Post Office, so there is NO reason why you should not ship air rifle rounds without speaking to the person who ordered the rounds! I will be looking for other companies to spend my money with! You jerks screwed up my vacation...

1 year ago

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Beeman9212 Imperial, MO

First time buyer,great experience ,ordered Sunday had package Tuesday Would definitely buy again great online seller . AAA-PLUS

1 year ago

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Knik Wasilla, AK

They tend to be greedy. They stick it to their customers when there are are supply shortages. Also regarding shipping charges, Potterfield likes to hunt in Alaska where I live, but he discriminates against me as an Alaska resident by adding a shipping surcharge for orders shipped to me in Alaska. That might seem reasonable to the uninformed but USPS Priority Flat Rate mail rates are often the same to Alaska as they are to the west coast, for example.

1 year ago

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erik ollen Ocala, FL

Worst out there. Bought several times always hoping for a different result. Never the case worst shipping out there. The tracking they send is always wrong and it takes 3 weeks to get anything. They will yell you different at check out and about a week into it you start to see they are full of it. It happend every single purchase. I will never ever use these guys. No way they stay in legitimate business ussiness next 5 years. Considerd miday a scam.

1 year ago

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Jim Harris New York, NY

I'm tired of paying for express shipping, only to get it when UPS actually feels like delivering the product. Although I am aware that Midwayusa doesn't control UPS, They still choose to partner with them. If you know you have issues with a carrier and you still choose to do business with them, then you share liability. For a company that the owner states "I have always been a stickler for fast shipping" one would think they would not tolerate unacceptably poor service!

1 year ago

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Richard Long Saint Marie, MT

Midway used to be pretty good, about 20 YEARS AGO. They have become progressively worse. Today I received an order completely wrong. A ONE ITEM ORDER, FOR LEE DIES IN 6MM-284. Instead of DIES they send a shellholder for a progressive machine. Obviously the people they are hiring cant read or match up pictures, nor do they know what the products even are that they are packing. Zero thought put into pulling and shipping.

1 year ago

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Decordova Denver, CO

I placed an order from MidwayUSA , the whole order was delivered to the wrong address 7 hours from my town. I phoned and spoke to MidwayUSA customer service and the representative told me that they can not redirect the order for at least another two weeks! Then they will start the reshipping process over. MidwayUSA was unwilling to send a duplicate order to me and after the two weeks just restock the order they misdirected originally, if they even know where to find it! In the mean time I the customer have to wait until MidwayUSA figures out what happened to their delivery!

1 year ago

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SABlev41 Westminster, MD

Lousy packing lousy exchange policy. They shipped 3 items together in a flimsy bubble envelope and one of the items were damaged due to the horrible packing. I contacted them and was told I would have to return the damaged item back and pay my own shipping as well as they will then send out a replacement. Now I have to pay triple shipping cause the don’t know how to package items. Absolutely Horrible. Never Again

1 year ago

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