Match.com

Name: Match.com
Rating: 2.3

Is This Your Business?

2.3

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137 User Reviews

2.3

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137 User Reviews

LAST UPDATED: March 21st, 2023

Match.com officially launched online in April 1995 as the pioneer for the online dating industry. Match.com serves 24 countries and hosts websites now in 15 different languages. With a simple message, Match.com is available to help singles find the kind of relationships they're looking for.

Match.com members form a diverse, global community of singles who share common goals - to meet other singles, find dates, form romantic relationships and meet life partners. Young and old, gay and straight, from around the world, singles come to Match.com to flirt, meet, date, have fun, fall in love and to form meaningful, loving relationships.

Read our Match.com reviews (below) to see what other online daters are saying about this company.

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The Good

Large Dating Pool
Free Trial
Site Features
Verification

Large Dating Pool

Match.com has been one of the world's largest dating sites since the online dating industry began. It's the most popular online dating app in seventeen states. This company has had many years to understand how online dating services work and have matching features more complicated than most other online dating sites today. Because there is such a large user base registered, Match.com's dating algorithm is more effective and precise about picking "Mutual Matches" than ever.

Free Trial

There's a free membership trial version available either online or as an app download. Match.com has a 6-month guarantee for its members. If a Match.com member is unsuccessful in finding matches, Match.com will give an additional 6-months of service added to their subscription free of charge.

Site Features

Advanced Searching - Search options include users by who's online, keywords, gender, age, sexual orientation, location, any field included on member profiles, daily matches, reverse matches, mutual matches, smart search, DateSpark, and more. Members can save their searches with a name attached to refer back to later.
Auto Sign-In - Set and turn-off auto sign-in to make logging in easier.
Available Advertising - Members can signup to advertise on Match.com websites for an additional price
Blocking Privileges & Reporting - Block or report users to keep your profile private and safe from harassment
Chat - Instantly send messages and chat with other match.com members online.
Email Notifications - Notifies you by email, anytime you have POF account activity waiting.
Favorites - Choose and stay updated with your favorite match.com members.
Games - Choose from seven, 1-5 minute games to play with other match.com members to increase interaction and offer compatibility.
Included Games: Best and Worst, Drawn Together, Food Critic, Gut Reaction, If I Could, Name that Dance, and Romantic Rip Off.
Happen Magazine - Read the weekly magazine offered by match.com that's always devoted to helping your love life.
Link Account To Facebook/Windows Live - Users can link their match.com profile to their Facebook or Windows Live account.
Match.com Guarantee - Match.com guarantees that their members will find possible matches through their site. If a match isn't found match.com will pay for an additional 6-month subscription.
MatchPhone - Up to $6.99/month more depending on the current plan. Talk to other match.com members on your own phone, while keeping your actual phone or contact information private.
Message Center - Keep track of your messages and conversations in one place. Organize, highlight, store, and delete messages conveniently.
Filtered Email - Add 1 - 7 email filters of your choice. Specify attributes and filter certain members you'd like to receive emails from.
VIP Email - Send VIP emails once a week (resets every Monday). VIP messages will be bold and highlighted as they show up in the recipient's inbox. Also, the sender's profile will be highlighted as it's shown on the "VIP" member's profile.
Mobile Application - Works for Apple iPhone, Windows 7 Phone, Android - Updated May 2014
Match International - International dating profiles available in 15 languages.
Online Dating Safety Tips - Learn how to date smarter, safer, and with more confidence.
Phonebook - Keep contact information for all of your favorite match.com members with the Phonebook feature.
Profile Pro - Professional writers are available to write your match.com profile for an additional cost.
Registration - Register can connect with millions of other available singles.
Stir Events - Members are invited to attend "Stir Events" in their area as they're scheduled. These are local events around the country hosted by match.com. Stir Events are intended to let users get to know each other in a group setting while face to face.
Includes Events Such As: Bowling Nights, Cooking Classes, Dance Lessons, Happy Hours, Wine & Tequila Tastings, and More.
Who Viewed You Section - See what members have viewed your profile and how often.
Writing Help & Dating Tips - Improve your dating style with writing guides or lessons to teach better messaging and communication skills.

Verification

Match.com has a new verification system where users can verify their profiles by connecting their Facebook, Twitter, or LinkedIn page. This verification process is optional. While the dating service does not conduct background checks regularly, they may do so if your profile is reported.

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The Bad

Customer Complaints

Customer Complaints

Even though Match.com is one of the top online dating sites today, unfortunately, there are a lot of consumer complaints. Most of the claims are problems with the product or service issues. There have been many complaints about billing/collection as well as guarantee/warranty related issues. Members have also complained about getting spammed with dating emails, and having their credit card information stolen.

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The Bottom Line

When most people think of online dating today, Match.com is a popular dating site. Men, women, online daters have been using this company for nearly two decades. However, there are a few pros and cons to consider. The free version is minimal and doesn't allow members the freedom to date and communicate as they please. So if you're considering Match.com, we suggest looking at a paid subscription so that you can get the most value with your online dating experience. Having a paid membership will give you access to all of match.com's unique and fun features but you have to be willing to shell out some money. But if you're newer to online dating, you may want to stick with the free version until you know that Match.com is right for you.

Many using Match.com have found long-term relationships, while others have complained of scammers and fake profiles. This is to be expected with pretty much all online dating services and dating apps as it is a relatively open social media site.

Given Match.com's experience, features, and a large user base, it is a viable option for online dating.

You can download Match.com's mobile app from the Google Play Store or the Apple Store.

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User Reviews

Star Rating

2.3

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137 Reviews

Review Breakdown

5 grade

13%

4 grade

12%

3 grade

14%

2 grade

15%

1 grade

46%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Tom M. West Des Moines, IA

Until the last couple months, I got some occasional replies to first messages, but nothing in the last month and a half, even with messaging a dozen to sixteen new women in that time. I also did a search of male profiles to see how many Mutual Matches I would get using a dummy female profile and a different computer and e-mail address, but the same traits, age, and distance limits as my own profile. I found almost four male Mutual Matches for every woman, in my local Match dating pool and age group. No wonder I can't get any interest from women lately, too much competition, besides me being bald and only average-looking. I also noticed in the last couple months, that, at least in my local dating pool, almost no new women are joining Match. So the pool has dried up, and if that isn't bad enough, about two years ago, Match changed its profile format, for the worse, by no longer letting members be able to view that traits that a member is looking for in a partner, when viewing that member's profile, which, as a man in Iowa, is really a disadvantage. Because the way the online dating game is played here, the men do almost all the pursuing and first messaging, while the women, at least the ones who are average-looking or better, sit back and let the men message and pursue, then screen and sort who they want to reply to. So without having any way of viewing the woman's preferences on profile traits they are looking for in a partner, like kids situation, religious affiliation, drinking habits, etc., the whole checklist of about 12 traits in the profile, the men are forced to just fly blind in messaging the women, having no idea which ones are a total waste of time and sure to reject them for one or more traits they are lacking or seen as incompatible for by the woman. It only adds to the normal amount of rejection and frustration on Match for men. I have bitched about this several times over the last two years to Match Customer Care, but they simply take my complaint, say they will pass it up the ladder of the company, etc., but nothing ever improves, of course. Because they really don't care about having a quality product or service, because they already have your money and actually don't want most of us to succeed in finding a partner and permanently retiring as a customer, because that means less profile and membership money. They have no real competition, since all the dating companies are owned by just a few conglomerates, so they only need to have just enough antecdotal success stories and public credibility to keep getting paid members, otherwise, they really don't want members to succeed in finding partners.

4 months ago

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Private Oxford, MD

There are a few real people on match but a lot of the activity is some people match has hired to reach out via profiles of people who are no longer active. It's very obvious since the commnication style is wholly unlike the profile, the person just sends vague, have a nice day, messages without ever delving into content (and often have not read your profile), and then disappear. It's sad and manipulative. The two stars are for the brave souls who are for real - I've made a friend with common interests. It's not LTR material, but I'm happy for his friendship. So if you are committed, and don't take the young people over seas getting paid to interact with you seriously (grown me do not use emoji's that way folks), you might find something worth while in mud.

9 months ago

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Tom Pacheski Queens, NY

Probably one of the worst websites for dating. The technological glitches are rampant. They don't separate inbox and sent. So, if you send something to someone that you "liked", their profile just disappears. The phone app is dreadful and often doesn't allow you to do anything from a settings or administrative side. It tends to reject valid passwords as well. You used to be able to see who has viewed your profile, now they want to charge you an extra $25 a month for this feature. There are many fake profiles that get sent to you, such as young girls putting there age as 60 and either have an empty profile or a minimal one (the scammers caught on that people will report profiles that are empty, so now they fill out the profile, the same answers for each one). Also, match.com will match you with people that are no longer active on the site but have not deleted or hid their profile. Awful.

10 months ago

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Valerie Jean Isaac Forsyth, GA

I have been on Match. Com about 5 months and maybe met one guy that was decent enough to look at and he just wanted casual, everyone else was unattractive or lived far away. I even signed up for them to match me and that was worse, they found the worst of the worst. It was the worst thing I have ever done. I knew after the first week it was a mistake

9 months ago

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Craig Slist Oak Harbor, WA

The biggest problem with Match.com is they don't remove profiles for inactivity per customer support. Match has a system has an "Activity Status" that shows a "Solid Green Dot, Empty Green Circle, Empty Yellow Circle and No Dot or Circle for Inactive: the member's last activity was more than 72 hours ago". Match also states a "...member's status can be updated when they log in to the Match site, or when they open email notifications from Match in their personal email account. I have been a paying and non-paying member of Match for close to two years and noticed this because I live on an island in Washington State and noticed that Match was showing me the same profiles over and over and the status of these profiles always show No Dot or Circle meaning their profile has been inactive for more than 72 hours ago...meaning they haven't logged into Match or checked any emails from Match because just opening an email would update their status Match according to Match website..."when they open email notifications from Match in their personal email account". After researching this it seems to be a community census that dating sites like Match keep inactive profiles in an attempt to appear like they have more people using the website. This doesn't mean a lot of people don't use the site which gives them the ability to advertise the number of users they do but it does NOT mean that is how many "ACTIVE" users they have which appears to be significantly less to none depending on where you live. Anyway, this was just an observation I noticed because I happen to live in a small town so the same profiles showing up over and over and none of them ever being shown to be active for over a year led me to this discovery and my conversation with Match customer support. So I'm sure if it it happening in my city it is happening on a bigger scale in larger cities. One of the biggest problems I can find with using these types tactics is it can potentially do harm mentally to people looking to meet someone when they spend time reading all these profiles and actually hitting the "Like" only to get no responses from anyone and lowering their self esteem. When in actuality it's not because nobody is responding to your "Like", it's because nobody is there anymore...it's an abandoned account and it wasn't because they didn't "Like" you back, but because your "Like" was never received. In the end, maybe dating sites are a big waste of time....not a complete waste of time but at least partially, if not significantly based on the number of abandoned accounts that are still active on these websites? Something to think about...hope it helps.

1 year ago

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Jwllry Blog Brisbane, QLD

I've been a Subscription paying member of Match twice in the last 2years. Each time I paid for 6mths and received an extra month or two plus a discount which was nice. HOWEVER, all of that did not make up for the huge numbers of scammer driven profiles. Without exception, all the good looking men were scammer driven profiles. Even as an older female, I have a good memory and remember such things as profile wording and individual photos. I also used methods like FakesBook, reverse image search, reverse phone number lookup, etc. Particular profile wordings were connected to specific photos. So as soon as I read the profile wording I knew it was scammer driven. I say 'scammer driven' because the photos are stolen from innocent men's social media. The scammers must run the show I think. I would report up to 20 profiles each day but the same photos and profile wording would reappear after a couple of weeks. Obviously, the scammers paid with stolen credit cards because Match is not cheap, which always made me wonder whether Match ever checked or verified payments. In the end, I decided not to pay again because I NEVER ACTUALLY GOT TO THE POINT OF MEETING ANYBODY FROM THE SITE IN PERSON. Even now I still get my 24 'matches' sent in an email daily, but they are the same tired old photos along with a good smattering of fake profiles. Even if I block a member due to being quite obviously not suitable that profile continues to be presented to me. WHY SHOULD I KEEP PAYING FOR THAT LEVEL OF BAD SERVICE? Only an idiot would keep paying. NOT ONE SINGLE GENUINE INTRODUCTION TO AN ACTUAL PERSON! And that's after viewing every profile between the ages of 30 and 70 on the whole east coast of my country. PLENTY OF SCAMMER DRIVEN PROFILES TO CHOOSE FROM AND DREAM ABOUT! But that's as close as I'll ever get on that dating site. I HAVE WASTED 2YEARS AT A TIME IN MY LIFE WHEN EVERY DAY IS PRECIOUS.

1 year ago

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Philip Rose Aurora, CO

I was only a paying customer for one month. It absolutely did not work for me. However, I have no complaints about their management or business model. I spoke with 2 of their "dating coaches" and they tried to be helpful. I took myself off because i was spinning my wheels, going nowhere with match. If you are an older fellow like me, 68, and you just want to look at the pictures of ladies, they have plenty of them. However, if getting a response from any of them or actually meeting someone, my experience tells me that your chances are so very slim. I joined and immediately heard from 2 ladies. Then 2 days later both were not on the site anymore. From there I became proactive. i sent courteous, well written intro. messages to 27 ladies. 26 ignored my messages. One gave a one sentence response just wishing me luck. I am a decent looking gentleman with strong character traits, just what these ladies claim to want to meet. here lies the problems: More than half of the ladies in their 60's on match state their preference for men is the men need to be 45-58 years old. This is something that would make them feel younger about themselves. They have little interest in a man's character just so long as he is considerably younger than them and I will add, that these women, many 5'3'"-5'6" demand that the men they are interested in must be at least 6' tall. being in great level of fitness as I am apparently counted for zero as I am a truthful 5'9". So fellas, if you want to date women 10-15 years older than you & you are a tall man, then you may have a chance on match.com with these wonderful ladies in their 60's. I did not want any part of their nonsense. After a disappointing month, I exited match.com. However, I do not have anything negative to say about the company or its practices.

2 years ago

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Philip Rose Aurora, CO

Fortunately for me I have not ben the recipient of any scam attempts nor billing problems from Match.com. However, despite my sincere efforts and being a responsible , sincere, senior gentleman, I have been absolutely a failure on this site. I have written to many women but hardly ever get a reply. Occasionally they do reply once, then not again. Many profiles on Match are by people who were once on the site but no longer on the site, so you may easily write to someone who will never read your message. I am 71, healthy, responsible, and at a very good level of fitness. I am average height, 5'9". This however, gets me nowhere on Match. Occasionally I do get a "like" or a very brief message from women who tend to be 3-7 years older than I am. I think most ladies on Match in their 60's know numerically they have a huge advantage as there are multitudes of men on these sites so they opt for men 3-10 years younger than they are and give preference to men 6' or taller. Women on Match then tend to think they all deserve about 10% of the most sought after men. I will not waste time & effort on this site any further as a man has to be careful that his very poor outcome on Match does not have a negative impact on this sense of self worth.

2 years ago Edited March 6, 2023

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David Plant Kokomo, IN

A gal was sent to me of which I found most interesting. Struck up my FREEBE and decided her answers seemed robotic. Reading between the lines, I now do not believe my correspondent was real. I'm headed to the local gathering places and forget about online dating ...

9 months ago

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Lawrence Johnston Northampton, MA

Very poor customer service. They cancelled my account after some years of using match. They now want you to pay a significant amount over and above what the renewal rate was to keep any of the prevous functionality.

11 months ago

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Mary Godfrey FL

I signed on for a one month membership for basically $50.00 which was not worth it They show same profiles for a day or so and then those profiles disappear. If you find someone you would like to say hi to there is an extra fee. This is not a site I would recommend.

1 year ago

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Marcelo

I thought that I had paid to be able to send and receive messages but that was an extra fee. My preferences were ignored when people reached out to me no matter how many times that I updated my profile.

2 years ago

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Janine Murphy

I FEEL THEY ARE MANIPULATIVE IN CUSTOMER SERVICE DEALINGS, USING OTHER MEANS TO SECURE MEMBERSHIP (APLLE PAY) AND NOT NOTIFYING CUSTOMER OR WORKING TO MAKE ADJUSTMENTS ON BILLING.

3 years ago

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Gabe Burton Riverton, UT

Trash. Lots of fake accounts or gross predatory people on here. It was cool at first, but then the bots got ahold of it, and it's just spam. Never get responses back but am always spammed with messages saying they want to meet.

1 year ago

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Stephanie Love Herriman, UT

Match was okay for me. Matched with a few people, but never found any connections. It was pretty expensive for what it offered. I quit paying and using match after I found some other online dating apps that were free that offered just as much as Match offered. I wasn’t very impressed with it.

3 years ago

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Theresa Wright Fort Collins, CO

I too have only experienced scammers . No real profiles and some very sick minded people. A complete waste of my money!!

1 year ago

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RB Lancaster, CA

I used MATCH, but many fake accounts. MATCH needs to do a better job in preventing scammers ob this website. Otherwise, it is easy to use.

1 year ago

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Spencer Scoville American Fork, UT

Not sure on this site. I mean people find the person the love all the time on this site but I personally find it annoying I have to pay to possibly meet someone.

4 years ago

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Verified Customer

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Elizabeth Spunar

Several scammers. Wanting me to send money over seas.

2 years ago

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oallred Gilbert, AZ

I never went on dates through Match.com who I felt I really connected with. People I met were not often had similar interests as me.

4 years ago

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Mark J Goodyear, AZ

Hard to navigate not easy to contact people who are interested in you

2 years ago