Name: Match.com
Rating: 2.3

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Lawrence Johnston Northampton, MA

Very poor customer service. They cancelled my account after some years of using match. They now want you to pay a significant amount over and above what the renewal rate was to keep any of the prevous functionality.

11 months ago

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Gary Thibault Euless, TX

SLEAZY! I've had bait & switch tactics three times. I paid for a promotion they sent me. WASTE of money. they promised read/send messages. B.S. Now they have taken away my ability to see who has viewed me, along with other parts of the subscription. Now they want me to upgrade to Premium for $19.00 a month. That is no deal from the promotion. This company headed by Shar D only wants your money period!! Stay way. If you've been taken in, don't be afraid to dispute the charges. They will not give you a refund.

1 year ago

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Liz Cottrell

Match is the worst of all the dating sites. Around 85% of the pictures are of people that are not subscribing to Match and in the middle of my subscription they blocked my access unless I agreed to their new contract terms. When I demanded a refund for the balance of my subscription they said no problem and there has been nothing but major problems- I have not one cent refunded.

1 year ago Edited March 2, 2022

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PhillyKM Ambler, PA

AWFUL. By far and away the worst dating site I used. Constant sexual harassment. I reported five men in my first two weeks, one of whom made me feel unsafe. No refunds. They offered to shut down my account but said no refunds and that they don’t guarantee love. I am ok with that risk. What I am NOT okay with is constant harassment. I spent $160 for two weeks of self esteem kill. Do better match.

1 year ago

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Angela Bowling Buckley, FLN

I have been on Match for about a month And I have found a reoccurring Thing happening when a person of usually very attractive looks and profile contacts me we usually manage about three messages each at most then I get a message from Match saying that the persons account as been suspended and they have vanished. It’s happened so many times I can’t help believing that Match are using fake profiles.

1 year ago

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177 Kearny

Can we give less than 1 star? I paid approx 44.00 for a 1 month membership and was unable to view my "like" and "introductions" i called match who reported you need a 3-month subscription to dothat SCAM. This is a very new requirement because I've used this site in the past without this issue. The 3 monthe subscription is about 100.00. Wow they are trash company .

1 year ago

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Mary Godfrey FL

I signed on for a one month membership for basically $50.00 which was not worth it They show same profiles for a day or so and then those profiles disappear. If you find someone you would like to say hi to there is an extra fee. This is not a site I would recommend.

1 year ago

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Marcel Moraru Fort Lauderdale, FL

After you pay the fee, the phone verification comes up. I use same phone for 10 plus years, never on a dating site before, than I cant log on. Customer servuce says my phone number violated their polucies, and , at my request, issued a "prorated refund! Prorated for what, I cant log in period . Not to mention that Customer service works only regular business hours, Monday through Friday! Really! So you have to enter communication during your working hours!

1 year ago

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Antonia Milwaukee, WI

I signed up for the three month subscription. In the mist of this, I met someone, not on Match.com, so I wanted to cancel my last month. I canceled online then had to call them because given the fine print, it looked like they were going to charge me for a month I was never going to use. Sure enough, the woman on the phone told me that they wouldn't refund my last month, that I hadn't used yet, that was about a month and a half away. I feel as if I was scammed. They took my money for a month, I am never going to use. This should be illegal. I feel like its fraud.

1 year ago

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Thomas Bonin Seattle, WA

Within minutes of signing up, liking a few profiles, and sending a few messages (all totally benign) my account was blocked with no explanation. I got a refund (possibly only because my PayPal payment had not fully gone through), but my research revealed that people have been blocked just for hitting “like” without paying for it. Ridiculous and insulting. I would give this site a zero if possible.

2 years ago

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Ruth Pensacola, FL

BUYER BEWARE!! They hook you in and then its like a bait and switch. They send you matches not even close to what your requirements are and then when you ask questions about not being able to sign in they cancel you. And when you ask for a reason why ,they tell you (this is verbatim) "Due to our privacy practices, we cannot disclose specifics about any Match account, including your own. " Very unprofessional.

3 years ago

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Kat

Rubbish - don’t do it! You can’t cancel it! They don’t answer the phone- no Matter what option you choose - there is no one to speak to - ever! They say the only way to stop it auto renewing from an iPhone is to do it from settings - subscriptions- it’s not there in my list. I paid £60 the first time for 6months, I used it for all of 2 weeks - it’s was rubbish and even though I thought I’d cancelled it it then it auto renewed and charged me £119.34!!!!! I went to PayPal who came back saying that my refund had been declined! Steer well clear of this money machine!

3 years ago

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Patrick Beverly Hills, CA

Scam. I signed up for this twice, each time for 6 months. A lot of fraudulent profiles. Especially when your subscription runs out. What happens after it ends is that all of the sudden you will get a lot of women liking you and sending you messages. When you resubscribe to see who liked you and messaged you, the majority of the time their accounts are no longer active or hidden. After the second subscription ran out, sure enough I received a lot of likes and messages. Would I renew?? Nope, no thanks, pass.

3 years ago

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Elaine R Chicago, IL

I actually was liking match for the one day I could use it before they canceled me because I am married. I was transparent in my profile that I am married and live with and take care of my husband who is cognitively and physically disabled. Apparently this disqualifies me despite the fact that this is a growing demographic. They had 2 weeks to review and see this as an issue before I paid and another week from when I paid to when I started responding to messages to notice this and determine that I shouldn't be canceled, but didn't do anything.

4 years ago

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Thomas Hullinger Pleasant Grove, UT

I like the personality quizes and questions to try and make a match. There is also plenty of people to go through and chances are you can find a good match.

4 years ago

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Michael

I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.

5 years ago

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Lyudmila Lakeland, FL

This company does NOT really have huge pool of profiles. I mean - real profiles, as they keep ( with you even knowing it) EVERY profile they had during entire time the company exists ( like for 10+ years). They do NOT delete your profile if you were there. It is still there, it is still offered to current members . That is actually A FRAUD , as they are charging you for participation in the data base, which consists of maybe 75 % of old, already non-existent profiles. It is tricking you for their benefits.

5 years ago

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David Houston, TX

Match gave me very poor customer service. The search functions are also broken, ignoring your profile and sending you matches you dont want to see. The number of "active" users seems questionable as well. On my search I was met with mostly profile that said they were active within 3 weeks. Which is the longest it will say. To me this means the "active" member counto is questionable. The site looks dead from my perspective.

7 years ago

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Laura Pleasant Grove, UT

95% of the email I receive on Match.com is from fake users trying to get me to use my personal email. I received identical paragraphs of overly-flattering, trying to sound American email from multiple users. This is because Match.com encourages people to join free for 3 days so the spammers in some other country just keep grabbing a photo off the Internet and joining under many names. BEWARE!!!

8 years ago

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Vy Ha Birmingham, AL

There are catfishes sometimes and I wish these accounts could been banned or be monitored better. I like the quick and easy format used to make up your profiles though and it seems to be a popular website so you meet many new people at once

1 year ago

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Janie Dennis Tallahassee, FL

I have been able to find and match with amazing people on this app! We have stayed friends but it really is nice when you don't have time to meet people in person!

3 years ago

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Alyssa Boren American Fork, UT

It was easy to navigate my way around the website. It was good at finding guys that had similar interests and seemed a good fit for me. It made it faster to find people I was interested in.

3 years ago

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Anne Sainsbury Payson, UT

I tried Match.com for a whole evening and it was okay. Not my favorite app to get around, kind of confusing. But people on this dating site were pretty nice and I got a few good dates out of it!

3 years ago

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Charlene Mackay Orem, UT

My husband and I met on match.com 7 years ago. It was my favorite dating site, and I felt like I met the best people there. Better than other services I tried!

4 years ago

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kerry perez Orem, UT

Used match before, met some really great people!! I think their algorithm is a bit off sometimes as they stop communications from happening. Overall it was a good experience.

4 years ago

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MaKayla Christiansen Provo, UT

I liked match because it helped me meet with people I would have never met on my own. I met amazing people on the site and it was a super straight forward app with amazing features.

4 years ago

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Shayla Hankins Lehi, UT

Match is the only dating service I have used and fell in love with. They showed me all of the similarities between me and my matches and how far away they were.

4 years ago

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Y Holiday Concord, NC

The site is a rip-off. Your paid membership does not allow you to look at who likes you. The one-month membership is $45 but you have to subscribe to a 3-month membership for an additional $110 to see who likes you. What is the point of the $45 membership? It's a complete rip-off.

1 year ago

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sally nims Fairport, NY

Match.com is a TOTAL RIP OFF! They leave OLD ads up, have MANY FAKE ads also! MOST of the people you see that you'd like to meet, aren't even active anymore, and haven't been for over 3 months! It's FAKE advertising should get them shut down!

1 year ago

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Patricia Leto Levittown, NY

Total ripoff! It says you cancel at any time, but you can't. They keep making the automatic withdrawals on your credit card. I kept posting pictures for my profile, but they kept rejecting them, so no one could message me. You'll be sorry if you register with this site.

1 year ago

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Jonathan Sophie ,

bad, they run an oline scam to steal your money. they charged you even if you don't have an account with them. Once you put your card in this website, they gonna steal your money monthly! There's no contact point or support!. be careful

2 years ago

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J S Montrose, CO

I don't like much of anything about match there's not much to like it is basically at big rip off and lies and automated messages and fake profiles and delinquent old profiles that are not active they just keep a leading you along you never get an answer from anyone you message because they are not there

2 years ago

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Kattie Staten Island, NY

Match.com, don't believe what you hear about Match.com is the worse dating site they will still your money and the customer service escalation team the worse. They treat people like garbage. They collect pictures and create fake profiles. They should be out of business. Very un ethical un-fair and disgusting site. THE WORSE SITE EVER.

2 years ago

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Marcelo

I thought that I had paid to be able to send and receive messages but that was an extra fee. My preferences were ignored when people reached out to me no matter how many times that I updated my profile.

2 years ago

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Jeanie

I used this site to find men who might be good dating candidates. They need to vet their members better. Most o of the men were creeps who only wanted sex.

3 years ago

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Janine Murphy

I FEEL THEY ARE MANIPULATIVE IN CUSTOMER SERVICE DEALINGS, USING OTHER MEANS TO SECURE MEMBERSHIP (APLLE PAY) AND NOT NOTIFYING CUSTOMER OR WORKING TO MAKE ADJUSTMENTS ON BILLING.

3 years ago

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Ksusha Koval

It's a waste of time to use it. But that's not even the worst part of it. As you will. E automatically charged no matter what, they don't care about people just money. Customer service is useless and unhelpful. You don't want to renew you subscription ?! You still going to be charged! It's a scam!!! Never use this site!!!

6 years ago

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Matthew

Even after deactivating the auto-renewal on their website, they charged my credit card automatically anyway. I called them the next day demanding a refund (I had not used the site in a month). I was told they would only agree to a partial refund. Contacted my bank and disputed the charge. These people are deceptive and fraudulent.

6 years ago

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Zharia Allums Tallahassee, FL

It was more interactive than sites, such as tinder, but I prefer other dating apps due to the popularity and variety of possible matches. Other apps also allow me to match with more people without having to wait or upgrade.

1 year ago

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Gabe Burton Riverton, UT

Trash. Lots of fake accounts or gross predatory people on here. It was cool at first, but then the bots got ahold of it, and it's just spam. Never get responses back but am always spammed with messages saying they want to meet.

1 year ago

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Stephanie Love Herriman, UT

Match was okay for me. Matched with a few people, but never found any connections. It was pretty expensive for what it offered. I quit paying and using match after I found some other online dating apps that were free that offered just as much as Match offered. I wasn’t very impressed with it.

3 years ago

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Melanie Johnston Las Vegas, NV

I have meet a number of quality guys through Match. I like the ability to find people with common interest within my home town, which I never would have met on my own.

3 years ago

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Missy Mamros Warrendale, PA

I met my husband on Match.com and we've been married for 3 years. Great program to meet people who genuinely want to date.

3 years ago

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Mandi Smith American Fork, UT

Match.com is a good place to find someone and to spend time with someone doing something that you and that person love to do.

4 years ago

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Erin American Fork, UT

i’ve tried it all but match was definitely a hit! i met so many great guys and it was so easy to do it, this site is great and is very helpful for a hopeless romantic

4 years ago

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Akane Tendo Statesville, NC

I wouldn't join, unless you want a site that you can't cancel. And then the customer service representative said I had to pay $1000 security fee, to get my $125 back from something I had canceled a month ago.

3 months ago

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Vanessa Fosholt Phoenix, AZ

Complete scam. You sign up once, and then they will just keep taking your money without authorization, and there is no one to talk to so you have to just take it up with your bank.

1 year ago

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Shawn McMahon Wausau, WI

Easy to navigate app. Found plenty of singles in my area, and found a match in just a few weeks.

2 years ago

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Mikey Aurora, CO

Not worth the money. Lots of people initially, but seems not many want to actually meet. I've asked for a refund three times, but no response. you're much better off with Bumble, which is free...

4 years ago

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Tyler_Blake

I joined 8 days ago and already want to quit. From fake accounts to email messages requesting roses be sent to them for dating, this site isn't worth the amount you pay and will never be refunded.

6 years ago